I arrived at opening time and they were so kind checking me in. Then the nurse who triaged me was…read morevery understanding and compassionate of my concerns. The doctor was great. She listened to me and made sure that all my needs were met. I would totally recommend them to anyone. Just a great experience all the way around considering the situation. I would recommend them 100%.

Second time I've been here. The doctors have been wonderful as have been everyone else that I've…read morecome in contact with. They did a very thorough job treating bronchitis. I also was pleased that they have an x-ray machine on premises.

They prescribed my toddler the wrong medication dose for his strep--the antibiotic was prescribed…read moreat a dosage for an adult my weight, not his 32lbs. I thankfully questioned it and did not give him the medication; I followed up with his PCP who confirmed it was the wrong dosage (also stated it was the wrong medication for his malady) and stated, "those places will kill you." I believe it. I will not trust these providers again.

The nurses and PA here are awesome. However I will not be going back. I have taken my…read moregranddaughter here several timed. I fill out the online registration. Pick an appointment time and show up on time. But the receptionist always has a problem. The mother has to call her. Then this time I was told the mother has to fill out the online registration. Why does it matter who fills out something online? Then I was told they needed the mothers license even though I am the one bringing her in. The requirements change even though the mother has told them every time that its ok for me to bring her. This time I was told that the mother has to come in and fill out a form. You are not allowed to take the form with you. If the mother could come in then I wouldn't be bringing. I had made an appointment online. When I got there we were told it was an hour and a half wait. When I asked about our appointment we were told it isn't really an appointment its just a hold. But if we were late for the appointment then we would not have a hold. The real reason for the wait that day was because they only had one PA working. If they had told me that then it would have made sense. So go to First Care if you want just dont expect to get through the door. I take my granddaughter to the doctor anytime she is sick. I don't get treated like that at any of the other places. Beware.

I have been going to Brannon Crossing UTC for years! They are kind,and the process is fast and…read morestreamlined. Every Dr. I have ever seen there is compassionate and great bedside manners. Its a great place to go if your in a hurry, or cant get into your regular doctor in a timely manner, or if you want to avoid the hospital ER

Took my 90 year old mother to this urgent care t treatment center this morning at 8:00 am. She was…read moreexperiencing deep coughing and hadn't rested a few days. We checked in with about 10 other people. Their process was streamlined and efficient. We were in a room in 1/2 hour. All personal were great but a special shout out to Dr. Smith. I have never seen a doctor with such wonderful manners and concern and compassion. He was funny and had my mom at ease immediately. We both loved him. He walked us to the exit door. This was as great an experience as one could hope for given the circumstances. Thank you all!!!!

Mary Nancy Fuller, APRN…read more The Nurse Practitioner on staff is excellent. She treated me like a patient and a person simultaneously. She exudes the values every medical professional should have. Empathy, professionalism, and experience. She has a very calm and caring demeanor that helped put me at ease. Love her!

From the owner: We offer a variety of primary and walk-in care services in several locations to serve you. All are…read moredepartments of either Ephraim McDowell Regional Medical Center, Ephraim McDowell Fort Logan Hospital or Ephraim McDowell James B. Haggin Hospital.

I had the worst experience here. Place was run down and dirty, receptionist was rude, and every…read moreemployee was sick and was covering themselves when they coughed or sneezed. I went in for a sore throat and I wasn't even tested. The doctor looked at my throat and said "it looks like strep" and sent me home with antibiotics. After days of using antibiotics it didn't help so I saw someone else and they are making me get a covid test and said it's probably covid or mono. Never coming back here and never recommending it.

Today went here to be seen for a sinusitis that has gone to the ears. Upon entering there were two…read morepeople at the desk that just looks at you and waits for you to say why you are there. They then reply so rudely that you are flabbergasted by it. While waiting the medical assistant comes to the front talking about a child in the back that has a fever of 102.3 asking the other receptionist could they give the child some Motrin or something. Saying she is not going back around the sick child because she is not getting sick. It was so horrible hearing and seeing them act that way in front of those waiting in the lobby. This is not a very quality place to find care. There is another one in berea and if all else fails do as I did leave and go to Richmond. Stay away from here if possible.

The ladies there were phenomenal when the hubby was having an allergic reaction. So grateful for…read morethe care he received.

Martha is so amazing! I have a pleasant experience anytime I see her!…read more Daya was so sweet and gentle! She is a great assistant!

Rude office staff, rude provider, don't waste your time here, pick another urgent care unless you…read moreenjoy being talked down to and then have previous decisions thrown in your face. Unprofessional all around. Provider claims "this is just how she talks" while being short with an aggressive tone like I'm stupid or something. Highly do not recommend.

Excellent service! Tommie Fields is the best and takes care of my whole family! All of the staff…read moreand the facility are wonderful!

They terminated a sick employee and did not bother to tell them, just listed their position, that's…read moresome kind of place everyone wants to work.

Was just seen there couldn't get into my family doc because it was after hours couldn't breath and…read morehad chest pain just had surgery my wonderful er doc diagnosed it as anxiety didn't even eco my heart or show me my chest x rays . would give you zero stars but it won't let me . do not go to this ER the dr on night shift does not want to help you his bed side manner is terrible does not need to be doctor