I have used Rich's car wash many times in Fort Walton Beach over the last 2-3 years, and I have been fairly happy with the service, but my last visit was a horrific experience. At the very end of the wash a bunch of soap came down on my vehicle after the rinse and the cloth strips at the end. I thought that it would be a good idea to tell someone in case there was an issue with their system. You should not have soap dispensed on your vehicle after the wash and the rinse. He tried to tell me that it came out of my windshield well, that he was the manager and there was nothing he could do about. He said it was just something that happens.
Well I have been at Rich's many times and though hundreds of automatic car washes and I have never had this big of a soap dump happen to the level that it did then. Yes, a drop here or there, but not on my roof, my windshield, my windows and my hood. Sprayed across everything.
When I disagreed with him that this was not typical, he got very agitated, hostile, and loud. He said it was just to be expected, and when I said that he should not be, and that it was not good service. He started threatening me. He told me that I had to leave and that I could not vacuum my car which was one of the main reasons that I had come that day. I have never been treated so poorly.
I had another run in with this same manager about year ago. When I reached the final cloth strips at the end of the car wash, there was a big smack on my windshield. I looked up and saw a fishing weight dragging up the windshield. I thought to myself that it must be hooked on the cloth strips with a fishing hook, so I went to tell the manager. Again, he had an attitude about it, but agreed to take a look. He came back and said he could find nothing that I must have been mistaken. It wasn't until another person walked up and told him the same thing that he agreed to look again. Not sure how he stays as manager, because he is very disrespectful to the customers.
You just can't have that kind of attitude in a service business. When people are trying to make you aware of possible issues. I am never going back there again. read more