We are visiting on vacation and got the $10 which was one up from the minimum $7 wash. There were two staff that pre lathered our vehicle down with brushes before entering the wash. That was nice because back home where there are similar washes, that isn't always done. The vehicle was really clean. The only thing that kept me from giving 5 stars was that I did not see any window cleaning solution or towels for wiping the windows that are at a similar car wash back home in the Louisville area. I will say the vacuum hoses were strong! I would come back for sure. read more

My brake light housing BROKE and i GOT STUCK in the carwash. The business has signs saying they arent liable for cars 5 years or older. I own a 2017. I alerted the owner and he pretty much told me to "get lost". The guy has another thing coming for him.. karma will get him. I knew he was a prick when i noticed he parks in the only handicapped spot available. I called and asked to have the manager/owner speak with me so we could figure out the next steps. He called me and I expressed that I was unhappy that my car is damaged and he stated to me that there is nothing he can do, said to suck it up, and then hung up on me. With many other car washes in town, dont choose this one. The least he could do is pay for my headliner to get fixed and brake light housing replaced read more

Went through this carwash and their machine ripped off the side marker light of my pristine jaguar (see pics of broken marker) When I confronted the manager their first response was "it was already like that" after reviewing their own camera footage they admitted it did happen in the carwash but still refused to make it right. All I was asking was that they pay the $75 for the replacement light. That's it. Steer clear of this car wash if you value your vehicle and take pride in it, as I do mine. They will not take ownership of their faulty equipment if it damages your vehicle. read more

Rich's Car Wash - My pristine jaguar - Car Wash Near Me - Fort Walton Beach, Florida

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I'm with everyone else on their review. I use to like this place too! We just got back from a long road trip and had a lot of bugs on the car so I wanted to use the handy bug brushes they offer. Unfortunately, when we drove up they only had one brush out and some yahoo was using it to clean his floor mats on the ground. I certainly didn't want to use that one bc it may have sand all over it. I said something to the guy working and his response "naw that's the only one we are using right now and it won't have sand on it." I reversed out and will look for another place. Offer better service or people that care and I'll return. read more

I had heard bad things about this place before. Overall - way below average. One stop away from lousy. I was there at 3 in the afternoon. Yea it was cold - but the bug wash buckets were frozen. The manager told me there was nothing he could do. I suggested brining them inside and putting some real bug wash and warm water in them. Again - he said there was noting he could do. The wash was below average. Certainly WAY BELOW AVERAGE for a $13 car wash. The clean up area had no towels to wipe of the car. I live in FWB. There are lost of other places to go to get you car washed in FWB. I will be going somewhere else and telling all my friends to do the same. You cannot give this type of bad service and expect to stay in business. This place is an example of another local business that forgot that word of mouth and poor service to the locals will kill you in the long run. read more

I have been to this place multiple times and never had any problems other than not getting a through cleaning but what can you expect going to an automatic wash, unfortunately on this day the machine malfunctioned and caught my surfboard rack. From there the mechanism that pulls you through and the wash roller had a tug of war until my rack snapped at the attaching point. After breaking it pulled up on my tool box, stretching and pulling up the lid on my box. After inspection of my vehicle the shop refused to pay for any damage or even so much as refund my wash that they didn't finish. Because after honking my horn to notify the wash staff of the incident the wash rollers stopped functioning and the water stopped and my truck came out all covered in soap read more

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Sooo another bad review here. As everyone else this was actually my favorite place to get my car wash and the staff use to be very friendly. But lately my best friend had an incident with the gentleman with the pony tail and beard. She asked him did he plan on opening any more vacuum slots and the gentleman replied "I know how to do my job" one even if you do you shouldn't state that to a paying customer. My best friend and I enjoy washing our cars together so when I finally pulled up she was mad which is strange she is the calmest person I know. When I pulled into my spot the vacuum wasn't plugged in. So I went to the guy and told him... I really wanted to say if you know how to do your job the vacuum wouldn't be unplugged. The vacuum pressure is TRASH. It doesn't pick up anything. The second incident was mom went there. And the gentlemen who is the manger. I think the bald black guy informed her that he is the owner of the place and he will do whatever he wants. My mom had wanted assistant with making sure her car was on the track going into the car wash. He told my mom "if she would listen to what he was telling her she would know" once again not a way someone should talk to a customer. I work customer service and if I talked to a guest that way I would be in trouble. Keep in mind they are building a new car wash down the street and from the review here a lot of people will be relocating if customer service doesn't improve here fast and quick. If you don't like your job then quit. Simple. read more

I have always had great service there vacuums are great! They even provide towels and spray for your windows

They close 30-45 early when they are supposed to close at 7 and are awfully rude. Not to mention the previous times we went to the carwash it did not fully clean my car. read more

Not worth the money. Better to take it to a place that hand washes. I paid 17 dollars for the wash and my truck didn't come out clean. Even the guy that was in charge told me that one side of the wash wasn't working but he never offered for me to run through again. read more

I have used Rich's car wash many times in Fort Walton Beach over the last 2-3 years, and I have been fairly happy with the service, but my last visit was a horrific experience. At the very end of the wash a bunch of soap came down on my vehicle after the rinse and the cloth strips at the end. I thought that it would be a good idea to tell someone in case there was an issue with their system. You should not have soap dispensed on your vehicle after the wash and the rinse. He tried to tell me that it came out of my windshield well, that he was the manager and there was nothing he could do about. He said it was just something that happens. Well I have been at Rich's many times and though hundreds of automatic car washes and I have never had this big of a soap dump happen to the level that it did then. Yes, a drop here or there, but not on my roof, my windshield, my windows and my hood. Sprayed across everything. When I disagreed with him that this was not typical, he got very agitated, hostile, and loud. He said it was just to be expected, and when I said that he should not be, and that it was not good service. He started threatening me. He told me that I had to leave and that I could not vacuum my car which was one of the main reasons that I had come that day. I have never been treated so poorly. I had another run in with this same manager about year ago. When I reached the final cloth strips at the end of the car wash, there was a big smack on my windshield. I looked up and saw a fishing weight dragging up the windshield. I thought to myself that it must be hooked on the cloth strips with a fishing hook, so I went to tell the manager. Again, he had an attitude about it, but agreed to take a look. He came back and said he could find nothing that I must have been mistaken. It wasn't until another person walked up and told him the same thing that he agreed to look again. Not sure how he stays as manager, because he is very disrespectful to the customers. You just can't have that kind of attitude in a service business. When people are trying to make you aware of possible issues. I am never going back there again. read more

i came from Miami where I was able to clean my own car, someone recommended this place because my apartment complex doesn't have a car wash (obviously) so I went there for the first time. after getting a simple ($6) car wash, my hood and roof was scratched up and a gentleman (i thought) offered that next time he'd discount a wax to fix the scratches. so currently, I'm parked in the vacuum section and the "manager" rudely said he wasn't able to do anything about the discount even after showing him the scratches. as if he really didn't care what i had to say, he pushed my car forward and i continued to get a car was ($13). the manager needs some social skills for his costumers and apparently his employees for even allowing them to say they'd discount the wax. is there a -836272 star rate on this thing? read more