Geico in San Antonio really helped me out. Found a great policy for my both my cars my kids, my…read moreboat and my RV.

Irritating when a company in a competitive industry exhibits such monopolostic behavior. I called…read moreto get my auto pay pushed back two days so I could make certain that funds were available to pay my premium. Representative told me it was too late to make the change even though premium is not due till tomorrow. He further told me that if the payment bounces, I will be charged $20.00 more. I hope to change auto insurance to a more customer-friendly company. This one seem most concerned for itself, not bill-paying customers.

I called the office from the scene of the accident and got voicemail. I didn't hear back for…read moreseveral hours, and then I was given a phone number to call the claims department. When I called them, I was asked for my claim number, which I was told was supposed to have been given to me by my agent. I did get a follow up call later that day. The other drivers company called me w/i two hours of the accident.

Everyone at the office is amazing and Elizabeth is very helpful as well!! Highly recommend.read more

At this point, I definitely would not recommend Cindy Deschamps or her office for insurance…read morecoverage. Allstate automatically added a stranger to our auto insurance simply because this stranger happened to live at one of our old addresses when they received their licence. This is despite the fact that we updated our address with Allstate. The stranger was on our auto insurance for four months before we saw the problem. The Operations Manager, Ashley Head, was only able to have a refund approved for one month. That means we are stuck with paying for someone else's car insurance for three months, a total of $1,485 (approximately $500/month). For some reason this office has been completely incapable of getting anything approved by Allstate, EVEN IF THEIR CLIENTS HAVE WRONGFULLY BEEN BILLED FOR SOMEONE ELSE'S INSURANCE. Apparently, you are in such good hands with Allstate that they will get someone else to pay your bill if they want.

Just run away from these people. If you care for your…read moreloved ones, do not put them in the hands of this group. I was supposed to be a new customer and my previous insurance company failed to provide some needed documentation. So what did they do? Nothing! They just cancelled without ever giving me a courtesy call to work out an easily fixable situation. They ruined my perfect insurance record and now I have a gap in my insurance coverage that is going to impact my future rates with any other insurer. Not only that but I've been driving around without insurance for two months! You do not want this type of customer care. A simple call or email could have fixed this easily. Wouldn't you have called if you cared to retain someones business? Worst of all they say they made multiple attempts to contact me, but that is a outright lie. So do you want anyone who is deceitful representing you and your loved ones?

Outstanding customer service from start to finish! Steven and his staff are very professional and…read morepolite. Steven is very knowledgeable in his profession and very thorough in explaining every detail. My questions never go unanswered. I highly recommend!

From the owner: TX-3160572 The mission of the Steven Garza State Farm office is to provide Schertz and surrounding…read moreGuadalupe, Bexar, and Comal Counties with reliable insurance coverage they can count on. Our office can help with auto insurance, homeowners' insurance, renters' insurance, life insurance, business insurance, financial services, and much more. Stop in and meet with our experienced insurance team to stay covered.

Very professional and friendly. I had a very fast response for an auto claim. Highly recommend…read morethis agency.

How are there only three reviews? How did I not look at this before I signed up with this…read moreparticular location? Don't expect much. Don't move over just because they are offering a great price upfront because you will pay for it the next year. When you ask questions, they are slow to reply and won't really answer your questions as to why they increase. I experienced almost a 20% increase from last year. I expect to see more next year. I called the 800 number today and got all the answers I needed in about five minutes and I've been asking this particular location since May. If you want to go with Allstate either call them directly and ask to be routed to someone at a center or choose a different location. I'm learning my lesson slowly not to go with any insurance company that has an agent. They want commission with no real customer service. It's very transactional. My review is for home insurance only.

This is not a review for one location in general but the overall experience of banking here--one…read morestar and that is because this bank receives my employers paycheck to me usually 24 hours before scheduled pay date. The cons are multiple-- 1. If you need customer service on a weekend, you're on your own until Monday morning. This translates to trying to make a healthcare payment for a premium and it triggers a fraud alert. Don't ask me why a healthcare charge triggers a fraud alert. This isn't Minnesota! Then you try to call the bank because you have zero access to cash via ATM as well due to this fraud alert. Then you have to borrow money to get your prescriptions because well--the fraud alert incident. How to fix this: HIRE a small team of fraud alert staff and customer service employees that are available 24/7 for such incidents. This will win your customers over to know if something happens, you got their back instead of your out of luck for 2 days until we reopen. 2. The wait times for customer service and fraud alerts range from 15-90 minutes. What this tells me is you are not employing enough staff to handle high volumes of inbound calls. No one has 90 minutes to halt their life to wait on hold to speak to fraud alert agents. How to fix this: HIRE more staff and cross trained regular agents to assist with overflow vs being transferred to fraud alert representatives and being told wait times are minimum one hour because they don't handle fraud alerts. What are we supposed to do if we do not have access to our funds? Our feet are put to the fire because we need our funds. 3. Wait times at banks are pitiful. You have agents sitting at their desks chatting while lines are long letting the teller lines move at a snails pace. Why not have them jump in to assist when it's a high volume hour like lunch times or end of day? How to fix this: change banks to one that has exceptional customer service 24/7 even if it's not a credit union.

RBFCU is fine for basic checking, it's borderline comical for Consumer Lending and Mortgages of all…read moretypes. The rates are not the outliers they once were and the service / knowledge level of the average employee in those departments has gotten to be very, very low. They are honestly worse than most of the fly by night online finance vendors nowadays, shame to see them go so far downhill. I would not offer them my future business for any sort of lending product even if their rates were better, it's just not worth it to endure the plethora of poor service and egregious errors.

I was paying way too much for car insurance and that's when a friend told me that Global Green can…read moreget me the best price in town for my auto policy because they search hundreds of plans! I am so glad I gave them a call. Teresa is amazing! She saved me $850 on my auto policy for the entire year! They are rockstars at Global Green, and very prompt and professional; I recommend them with full confidence.

From the owner: Affordable insurance can be a reality! As an independent agency, we represent many companies such…read moreas Travelers, Progressive, Germania, Safeco, and Nationwide just to name a few. With so many choices, it’s easy to see how we can provide you with the most options and the best coverage at a competitive price. Simply request a free quote on your car, home, motorcycle, or business today and let us show you how easy shopping for insurance can be. We write insurance throughout Texas but are locally accessible to San Antonio and the surrounding areas: Garden Ridge, Cibolo, Schertz, Selma, Universal City, Live Oak, Marion and more! Give us a call today!