I had the best experience with Rick Jones Pianos. I found their website about a year ago and had been slowly saving up money to buy my first piano. I love that every piano on their website has a video of Rick or another staff member playing the piano and talking about the history, touch, tone, feel, etc. but also the store policies and other FAQs. When I finally had enough money saved and a few pianos in mind I wanted to look at, I headed up to the store, and was greeted by the incredibly friendly staff. They let me know I could walk around and touch and play every piano in the store and they left me alone to fiddle around and I felt so comfortable in making my decision. No one tried to force me into anything, and it really came down to what I was comfortable with. With that being said, you can't beat the prices anywhere. Yes, Facebook Marketplace has "free" pianos, but I couldn't trust those because some have been sitting in garages and untouched for decades, where as Rick Jones has refurbished and taken care of every piano in the store. And free shipping within 100 miles! Anywhere else you would have to pay a minimum of $600 for shipping, and piano movers in my experience are not easy to work with. I have to say I got a great deal on my piano and I'm absolutely in love. I have no regrets and I would definitely recommend Rick Jones to anyone looking for a piano, especially a starter piano if you don't want to spend tens of thousands of dollars. Thank you, Rick Jones, for bringing this beautiful instrument into my life. read more

Rick Jones Pianos - 1995 Wagner upright piano - Piano Stores Near Me - Beltsville, Maryland

We just bought a wonderful Yamaha 5'8" grand from Rick Jones Pianos, and the process was delightful from start to finish. My wife and I had a lot of questions, but Sam, Kathleen and Paul answered each with patience. Their depth of knowledge and love for piano excellence showed at every turn. I tried pianos for two and a half hours--there were so many excellent choices on their extensive showroom floor. It was a difficult decision, but with their help I know I made the right one. We couldn't be happier with the whole experience! If I could leave six stars, I would. read more

The pianos are very nice i really enjoy playing on the piano. I'm going to get one for my mom.

Had a great time buying a wonderful Yamaha piano at Rick Jones! Very knowledgeable, helped us out as we compared many instruments, worked with us on finding a great instrument at a great price. Love our new piano, thanks Rick! read more

Rick Jones has an impressive selection of quality, reasonably priced used pianos, and their sales people are passionate musicians. They're more interested in helping you find the right piano to meet your needs than getting you out the door with more piano than you need. We bought a beautiful grand piano. The experience was great from browsing to delivery. We'd definitely give them the highest recommendation. read more

Rick Jones Pianos - Piano Stores Near Me - Beltsville, Maryland

I had an excellent experience buying a grand piano from Rick Jones Pianos. I researched a number of used piano stores in the DC metro area and Rick Jones had by far the best reputation. I made an appointment and ended up staying for 3 hours playing nearly all of the grand pianos because no one had an appointment after me. The staff were friendly and available to answer questions but never put any pressure on me to make a purchase. I came back a week later with my wife and again spent 2-3 hours making sure we had found the right piano for us. In between visits, I called another piano store in the area that had a similar piano for sale just to compare price (Rick Jones posts all his prices on his website; I had to call the other store for this information), and Rick's price was more than 10% lower. Once we finalized our decision, I called and placed the order over the phone (the store had kindly placed the piano on hold for us for 24 hours to make sure no one else bought it while we were deciding). The piano was delivered (included in price) and set up in our living room within 10 days of the purchase. The delivery crew was professional and did a flawless job. About a week or two after delivery, one of the dampers was sticking slightly (a normal result of the piano adjusting to its new environment). I called Rick Jones on a Saturday at 10am and a technician was at my home an hour later. Problem solved and amazing service! Highly recommend Rick Jones pianos! Their 10-year warranty and lifetime upgrade policies both gave us a lot of confidence that our significant investment in a grand piano would be protected. read more

Rick Jones Pianos - Piano Stores Near Me - Beltsville, Maryland

Great experience without any hassles. Rick and Steve were great. Both are excellent pianists. Rick has been in the business for over 33 years at this location. Rick is very knowledgable and was able to answer all my questions. My wife and I learned a lot from Rick. Rick had a huge selection of pianos which were used but essentially new. Some pianos were over 30 years old in mint condition with all Original parts. He carries top brands including Steinways and Yamahas. He is located in a nondescript warehouse type building which he owns off of route 1 near IKEA. We got an excellent deal. His pianos come with a 10 year warranty and you are able to have a lifetime credit of the price you paid for piano when you trade in your piano for a higher model. We took advantage of the New Years sale and we also had free delivery. If you are looking to buy a piano, I suggest you look here. His pianos are as good as new. read more

Rick Jones Pianos - Great deal from rick - Piano Stores Near Me - Beltsville, Maryland

I had high hopes based on hundreds of reviews and substantial inventory. Unfortunately, this was negated by Rick's complete lack of warmth, and an overarching tone of arrogance and defensiveness. If you're wanting a slimy car salesman experience, this is the place to go. I really wish I could leave a better review, but the entire experience left a horrible taste in my mouth. I've since interacted with other experts in the piano sales world, and the difference in their incredible customer service is immeasurable. read more

I recently decided to upgrade from my old digital keyboard to the real thing, and visited Rick Jones Pianos to see how much variation was out there in terms of touch, feel etc. at my price point. I spent almost 3 hours in the showroom playing 20+ different pianos repeatedly. I also visited another shop in the area on the way back, and the difference between them and RJ was night and day. The other place didn't have labels or price tags on their pianos, the keys were filthy on almost every piano I played, several were out of tune, buzzing actions, etc. By contrast, at Rick Jones I mentioned a sticking key and the piano tech (Sam) immediately came over and spent 30 minutes fixing it. Everything was in tune and beautifully maintained. These guys are the real deal. I ultimately ended up going with a Kawai upright from the 90s. I commented that the bass seemed a little too mellow for my taste and the shop punched it up for me, no charge. Rick Jones even offered me Labor Day sale pricing even though it was still almost two weeks away! However, I live in a fourth-floor walk-up apartment, and was nervous whether the "free delivery" to DC really would be free in my case. The first piano moving company showed up unprepared for stairs and told me the only way to deliver would be with a crane (yikes). I called around and ultimately went with Johnson's Piano Moving, whose fee Rick Jones generously offered to split with me even though it was understandably higher than your standard no-stairs delivery rate. Overall a fantastic company and team, would highly recommend. read more

Thank you for effort. You and your craftsmen are very much appreciated. Mr. Steinway would be proud. We purchased our 1963 Steinway M a few weeks and and it was delivered on Thursday. What a wonderful piece of living history. OMG ! You guys saved this beautiful piece of history! Thank you, thank you, thank you! I haven't stopped playing it. While I'm not very good, this will inspire me to get better! :) I put a "plug" in for you on my "Youtube" channel. Give me an email address and I forward it to you! Rock on... you guys are the real deal! read more

Rick Jones Pianos - 1963 Steinway M - Piano Stores Near Me - Beltsville, Maryland

I bought my first piano from Rick Jones about 8 years ago--had a Yamaha upright (for which they gave me a reasonable trade-in) and purchased a Yamaha C3. I loved that piano but we downsized and moved from MD to CO last fall so I went back to Rick Jones and explained the size piano that the house would accommodate (baby grand). They gave me a full trade for the Yamaha and I bought a used 1952 Steinway baby grand (S). In addition to the trade-in, I paid a few thousand dollars more and $1500 to ship it to our new house. The hitch was that we sold our MD house in September but our CO house wasn't done until mid-December. No problem! They held onto the new (to me) Steinway and it arrived at our new house on December 15. The mover was GREAT. He called in advance and I told him that my big concern was getting the piano into the 2nd floor loft. My sister had brought a local piano mover over to the model home and we were fairly sure it would fit. I sent the mover pictures and dimensions and he was very optimistic. The day that piano came they got it upstairs beautifully. I can't say enough good things about Rick Jones piano--both buying experiences were very low-key. They let you walk around and play any piano you want and if you forget music, they have lots around you can borrow. They answer your questions and it's no pressure. They were exceptionally helpful both in terms of the trade, what I wanted in a piano, and in engaging a very competent mover. The new piano looks beautiful and has a beautiful sound. Thank you! read more

I bought a YoungChang upright from Rick Jones Piano 20 years ago. Within a year, I upgraded that to a Kawai upright, kept it for many years. That's before I met my wife, that's before we had two kids. Now the kids had played the Kawai for many years, and we decide to upgrade to a Steinway. This is a testimony of Rick Jones Piano's upgrade policy, it is really easy to upgrade, and it is really a promise that last (for me it's over 20 years already). I am not sure if we are upgrading this again any time soon, but I am confident that Rick is here for us if we need that. Thank you! read more

I had a great experience buying an upright piano at Rick Jones recently. While I am a piano teacher, I'm not an expert on piano construction. I have my own preferences on tone, and I know how much space I have in my apartment (not much), but I don't know a ton about the various brands out there. I came by to browse when my old piano was declared beyond repair by the tuner. The person who helped me out put ZERO pressure on me, either to purchase, to go over budget, or to hurry up. I spent a full hour playing various uprights (and a few vintage Steinway baby grands, just for fun) until I settled on the one I wanted. The sales person was busy tuning another piano for a good half hour while I played bits of the same song over and over on different pianos. He pointed me in the direction of a few he thought I would like, explained things to me without being condescending (which I had experienced from another salesperson elsewhere recently), and in the end said I'd made a good choice. I got a 1980s Kawai for a great deal - the case was a little knicked from having been in a school for years, but the parts that you need to be in good condition were perfect. The movers were also great, they took away my old piano and brought the new one in and were very professional. And I also liked Bill Baker, the tuner they gave me a free first tuning with. The piano sounds great and I am really happy with my purchase. Buying a used piano can feel like buying a used car, and I know some of my students' families have been swindled at other dealers unfortunately. But I will now always recommend they look at Rick Jones. read more

Best buying experience EVER! No pressure whatsoever but EXPERT guidance in making my final choice. Played piano for 40 years but their depth of knowledge was invaluable when I had 3 YAMAHA GRAND finalists --all same $$-- but could not make final choice. That was when their guidance helped--and to this day I have never regretted my selection. They old saying that price is soon forgotten but value and quality remain forever is ABSOLUTELY true at RICK JONES PIANO. I got everything with this purchase: price, quality, and value with my YAMAHA GRAND. Delivery and setup to my upper NW Washington DC home was done with precision and without a flaw! If I ever get the itch to buy again, I look forward to experiencing the RICK JONES relationship once again. read more

Rick Jones is a very large piano dealer, refurbisher and refinisher. If you are a lucky person who can afford to have them refurbish a Classic Steinway for you, well they do those, custom order. But if you're like me and just want to own a piano of your own, there is really no reason to look any further than Rick Jones. They sell pianos from their location to all 48 contiguous states. I know because I just bought one and I live in Arizona. Why didn't I buy a piano locally and who in their right mind would buy a piano over the Internet are questions I get a lot. Well, frankly the local piano dealers left a lot to be desired, almost as bad as used car salesmen; and when I went online I was able to view far more options with a better guarantee. A local dealership wasn't going to give me a 10 year warranty on the piano or the ability to upgrade with another one, applying the purchase of this one to that sale. I wasn't getting the bench with it at a local dealer that would be extra and I wasn't going to get reimbursed for a free tuning after my piano acclimated to it's new home if I bought locally. A local dealer didn't have any pianos in Rosewood and Rosewood is gorgeous. The local dealer wanted to push me into a piano they wanted off their floorspace, not whatever piano *I* liked. How can you buy online something people feel you have to touch...well, Rick Jones made me feel much more secure when I listened to the several pianos they had. I could tell which ones sounded right and I trusted their commentary on the action, etc. I read reviews of their company from many places online and the word that came through (even from their competitors) was Integrity. Then the prices come into account as well. All pianos become "used" the moment after you buy one new. Piano's last for generations, so why buy a 2008 when a 1985 is beautifully conditioned, maintained and is still mint? The cost is THOUSANDS less and you don't kill any new trees. My piano new would be near 11 thousand dollars. The same piano (bench included) but obviously not made yesterday, from Rick Jones was $2198.00. Seriously. That baby went straight into my livingroom! They accept credit cards for the full purchase of your piano, not limiting you to only a bit part. They prefer if you come to the showroom, but understand if you can't visit. They use quality piano shippers to get your piano to your location and they pay half that cost too. In my case they used Modern Piano Movers. They called 48 hours in advance and they arrived early. The two guys were professional, courteous, quick and pleasant. I guess when all you do is deliver pianos you're going to get very good at it. My piano had a long trip, but if was beautiful when it was unloaded. They didn't mar my bamboo floor, and the Rick Jones had even added four felt bottom caster cups to my order. SWEET. Most of Rick Jones Piano users send their compliments to them via email and some are readable on their website, and you can see that their walls are full of compliments too; but I can't believe I am the first to YELP them! I feel proud to do it. I am so impressed with their whole operation. I have called them and I have gotten the owner or another high level employee at the phone on the first ring and they are never to rushed to speak to me and answer my queries. They have been awarded five stars from me. I've never given 5 stars before. If you want a great deal, on a new or used piano you really should check them out! www.rickjonespiano.com read more

We were impressed when we walked into Rick Jones Pianos. We drove 4 hours from Manhattan, NYC, in February of 2014 looking for a piano for our daughter (we purchased a lovely Yamaha baby grand). The reason why I chose Rick Jones Pianos is because they had lots of positive reviews. They also had a large piano collection and decent prices with a good warranty (a 10 year warranty and life-time trade in with full price). But we have to call the delivery crew to come back (crew came back around 11pm) because the piano legs were installed in reverse order. I called Rick Jones Pianos for multiple reasons and the customer service is outstanding. My overall experience with Rick Jones Pianos is outstanding and I would definitely recommend them to my friends. read more

Wonderful piano store! Wide selection of used pianos, knowledgeable staff, quality instruments at very reasonable prices.

I am extremely impressed by Rick Jones Pianos. We first purchased our piano in 2010, and were thrilled with their service, quality, and pricing at the time. Ten years later, when we moved from VA, we needed to find a new home for our piano. Fortunately, we decided to put it on consignment with Rick Jones. Even during a global pandemic, they picked it up immediately, and promised they would keep us posted. True to their word, several months later we received notice that the piano sold, and they were sending a generous check. It is reassuring to know there are truly honest and reputable companies out there. This is a trustworthy company that sells products that will hold their value. Go with Rick Jones! read more

This is the best piano builder and second hand piano retailer we have found in MD. Everyone here is so kind and helpful. inventory is big! We went to many piano shops in town and couldn't find the one we are looking for. This place has many pianos to choose from (brands and price range). We've bought a Yamaha G5 grand piano from here and were blessed by their exceptionally 5-star service. We'd like to share our great piano buying experience and hope it can help current piano shoppers. read more

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Beginning with a sign that says "welcome, please touch everything" our experience here was beyond perfect. My mom has been saving for a grand piano for over 20 years. She did her homework and rock's was where she knew she'd get her dream from. They worked with us to find a piano that was just the right fit (and price) and when I brought in my new born she got a new onesie to boot÷ All and all I would highly Reccomend ricks if your looking to get your hands on as many pianos as possible and enjoy a staff that's friendly and courteous from srart to finish. P.s. (Also they're delivery is fantastic!) read more

From the first time my wife and I visited Rick Jones Pianos, we knew this place was different from all the other piano stores we'd visited in the past. To me, this isn't just a piano store: these guys are artisans, technicians and artists who are clearly passionate about the work they do and take great pride in it. You can see it in the quality of the pianos on display, and you can hear the depth of their knowledge when they talk about the details and intricacies of piano work, whether it be playing, tuning, refurbishing, rebuilding, etc. And on top of that, they're a really nice group of people! For my wife and I, there was no reason to consider any other piano store - as far as we're concerned, it's the best piano shop in town (and we visited almost every piano shop in our area). I'm very happy to report that we bought our first grand piano, a 1989 Kawai KG-2E, this past Saturday! We had an excellent buying experience - there was absolutely no pressure to buy and we feel like we got an excellent piano at a good price. We visited the showroom at least 4 or 5 times before buying - we once stayed almost 4 hours playing different pianos and we never felt rushed or pressured. I highly recommend Rick Jones Pianos if you're serious about finding and buying a quality piano. Oh yeah, they have pretty good coffee too! (And candy - my wife told me to say that!) Rick, Paul and Sam - thanks for a great experience! read more

Great selection, customer service before and after the sale, and pricing on virtually any style and sound piano you like. I recently took delivery of my lovely Yamaha baby grand and am still intrigued with its lovely tone. Before choosing this beautiful instrument, my family and I spent a couple hours playing everything I liked/was curious about in the concert/ baby grand section-Yamaha, Kawai, Baldwin, Steinway...catered to by patient and well-informed staff, who answered my barrage of questions with Southern grace and charm. When the owner heard I was a veteran, he comped my order of an upgrade artist bench and gave an additional $200 discount to the already reasonable purchase price. Rick Jones tuned the piano before it was delivered but offers another free tuning with every purchase to make sure your instrument is at perfect pitch and timbre. Their delivery crew was quick, competent and professional and made sure I was happy with the placement of the baby grand in the conservatory of my new home. I just can't recommend this dealership enough; it's definitely worth the drive and carries a wide selection of quality pianos in every shape, size, and manufacturer. read more

Rick Jones Pianos - My beautiful and generous mother gifted me this beautiful Yamaha baby grand from Rick Jones Pianos for a surprise present. - Piano Stores Near Me - Beltsville, Maryland

My review written on 6/27/2012 was originally not posted by yelp due to some computer algorithms they have to flag potentially fraudulent reviews. I protested this determination, and the review is now available for public viewing. It is 7 months later. Nothing has changed. The piano is flawless. My son (currently in medical school) played the he!! out of this piano, and continues to do so when he returns home. When he has the space for it, it will be his piano to own. His children will learn to play on this piano. If there was anything intrinsically wrong with this piano, it would have shown itself over the past 8+ years that my son has played it. Nothing. Please buy your piano from Rick Jones. I have never dealt with a more honorable businessman. Mr. Jones has my contact information, and I am willing to talk to anyone who wants assurance that he sells quality pianos and stands behind them. read more

This place has more pianos than any other piano store I've been to, and way cheaper. I got my piano here, it's good quality, and I'm satisfied. What more can I say? read more

Great place. Great owner. Really honest guy. Good selection. Decent prices. He doesn't push you towards more expensive pianos. Not pushy at all actually. Why waste money on a new piano? Gets 4 stars because prices are decent. Not great. Great compared to a new piano but not great compared to used ones. Overall a great place and great smooth experience. read more

I will be a lifetime customer. I purchased my first piano from them maybe 15 years ago? I grew up playing and finally had a little money saved and all I wanted was a Kawaii. I figured I wouldn't be able to afford much, but I walked out with the piano of my dreams - a full upright grand gorgeous rich sounding satin ebony finish Kawaii. I adored that piano. Then, we moved and the space in our new house was just a little too small. It dwarfed the room and the finish didn't fit the style of our house. A few months ago I decided I wanted to find a smaller upright or console, but I was adamant I wanted another Kawaii of similar quality sound, and I wanted a mahogany, teak or walnut finish. I wanted to somehow downsize physically but with the same or better actual quality. If you know pianos, you know what I was looking for was a bit of a tall order, but Rick understood and came through for us. Once again, I have a piano I love with beautiful sound (the tuner remarked on how buttery mellow it is-it is really unique tone, nice deep Kawaii bass but very mellow) but it fits the room in size and finish. Rick is really great to work with. Someday I'll finally have enough room and money for a grand or baby grand, and I will 1000% spend that money here. read more

Just now driving home from ordering a piano here. We could not have had a better experience. Everyone was extremely knowledgable, no pressure, super nice. Free delivery and first tuning, 10 year warranty. We took our young children b/c they're the reason we're buying the piano, they had a great time testing out the pianos. The owner took us all in to see the shop. Overall great experience and we can hardly wait for delivery. read more

Rick Jones Pianos is as good as it gets indeed. Their inventory is well selected and in top condition. Their prices and terms are the best anywhere. The staff is top notch and they use authentic quality parts. Their workshop is an open area between showrooms and if they are not too busy they might answer a question by showing you a part or explaining a repair right at one of the work tables. I have been a pianist all my life, trained at Catholic University and Juilliard, and teach and perform regularly. I have frequently consulted with schools and churches to purchase pianos. I found out about Rick Jones in about 1997 while shopping with a church's hard-earned donation money in hand. Upon learning more and comparing with other sources, I stopped looking elsewhere for all time. I have spoken to piano technicians who agree with me that Rick Jones's instruments are in top condition; members of his staff are guild-certified and have long histories as a team. The store also contracts excellent piano movers, and coordinates free followup-tunings with local technicians. I was fortunate to conduct two separate transactions with Rick Jones this year: I consigned a 1974 Yamaha U7 upright from my parents' house in Florida, which Rick sold in a few weeks; also then I purchased my own dream piano, a 1987 Steinway model M. What else could I do with my fine but older upright that served me through high school - in a smaller city - craigslist would not do that piano justice, it deserved to be handled by Rick. Where else would it receive a cross-country move, any needed adjustment, widespread advertising, and find an appreciative home? And then where else could I find that amazing Steinway grand in barely used condition, for a price under half of a new one? I felt each transaction was fair and ethical and that I was treated professionally and with kindness. The staff and Rick took time to help and discuss every question. This is a wonderful resource for pianists all over the nation but I am particularly fortunate to live in the area. Thank you Rick, Sam, Paul, Sophia and all the staff -Elizabeth Dumas Schneider read more

We were lucky to find Rick Jones pianos through a reference and what a great reference that was! He bought our Yamaha upright which was in excellent condition. The sale negotiations were fair and reasonable, arrangements for pick up were quick and professional, movers were excellent and careful, and payment was immediate. I highly recommend buying a piano from here because they probably have quality merchandise. read more

My husband and I went twice to Rick Jones piano store to scope out a piano and we were so impressed by how pleasant and knowledgeable the staff were. They gave my husband a very technical presentation on piano mechanics (which he loved) and gave me advice on softening the sound of a piano. They let us play around on the pianos for as long as we wanted and we felt no pressure to buy or get out of the store. These people care so much about the quality of their products and treat every customer well. The only challenge is that their selection is so huge it's hard to choose. read more

I purchased a 50" upright Kawai from Rick Jones in 2007 when I lived in Pittsburgh. I was attracted to the reasonable prices for quality Kawai and Yamaha pianos that would have been out of my price range if I purchased "new". I also was interested in their lifetime trade-in policy where you can credit your original purchase price towards the purchase of any subsequent piano. I admit I was doubtful about whether they would honor this when I first purchased, but now it is 3 years later and I am close to purchasing a new Kawai 6' grand piano and can credit my entire purchase price to save me even more money off of RJ's already low prices for such a quality piano. Not only that, but Rick Jones deals with his customers personally, and he helped me out in a tricky situation. I was moving from Pittsburgh to San Francisco and didn't have a place for my piano initially. I knew I wanted to trade-in the upright eventually, so I spoke to him about my situation and he took back my upright (free return shipping as well), and sent me a credit certificate that I could use when I was ready to get my grand. I am now about to exercise that certificate and again Rick has been extremely helpful and forthcoming about his business practices. He is working with me to bundle shipping with some other San Francisco area customers to cut down on the shipping costs. I think some of Greg W's concerns are valid, but he doesn't appear to have purchased or even visited Rick Jones's warehouse to try out the pianos, so I don't think his rating is justified. As far as "risk" in warranty, it clearly states that Rick Jones will reimburse a local Registered Piano Technician should there be any issue with your piano, and if you read the reviews on their site it appears those situations are rare but in the few cases that occured RJ has been true to their policy. I had no issue getting my first piano tuning reimbursed from a RPT in Pittsburgh (another perk of buying from RJ). I did purchase site unseen based on the videos and conversations I had with Rick Jones and Paul. I am no expert about pianos but have played classical piano since I was 8 years old and I always enjoyed my upright immensely. My piano tuner in Pittsburgh was very impressed by my Kawai and was interested to refer his other customers to Rick Jones. I am a very happy customer. read more

We are customers of Rick's Pianos for over 10 years! Just installed a player on the piano! Outstanding work and the Service is nothing short of extraordinary. We called Rick personally and thanked him and his team for their professionalism, exceptional service and care for their product, but more importantly the customer! Edgar, the technician, was unbelievable. Please give him the recognition that he truly deserves. Rick's Piano - simply "Top Shelf!" Karen and Scott. read more

I just called there to try and sell some pianos I have for sale. The gentleman who answered the phone said he would connect me to "Rick". I was connected and all I got was rude and more rude and hurried off the phone. I was cut off just about every time I tried to speak. I was then told he was too busy and to email him. I would have emailed him initially had the form on their website allowed me to list more than one piano. The reason why I was calling was so that I could just ask if there would be interest in buying seeing I am far away. I won't be emailing or calling again. It is ok if he isn't interested but no reason to be rude. One can simply say I am not interested right now but thanks for your call or I am in the middle of something, can I take your name and number and call you back. There is never an excuse for rudeness in my opinion. read more

Just bought my first piano here! They have an amazing selection and prices are very reasonable! The people who work there are friendly and knowledgeable. Go for a visit! read more

Love this place! WOW'd us the minute we walked in. Once the hubs saw the "Please touch everything" sign, we knew immediately this was our place lol ^_^ Met the owner Rick, really cool guy. Made us feel at home, answered all our questions and concerns. Purchase & delivery were also a breeze. Came right on time!! Though the movers had some trouble getting up our flight of stairs, and the hubs had to help the 3 gentlemen.. our piano eventually made it to its destination Great place!! Would recommend to anyone! read more

I live in Los Angeles, but every time I'm in the DC area I stop by Rick Jones piano. They have great values on classic Steinway pianos and are gracious enough to let anyone stop by and try them out. I knew I was in a special piano store when I saw a sign that read "please touch everything". I've been in other stores that keep people away from the Steinway pianos unless they really think they can make a sale. One day when I buy a classic Steinway I will have it shipped from Rick Jones piano to Los Angeles. read more

Great experience buying my first piano and maintaining it. The owner was patient and helpful with my questions, and just the same with my three young children as they wandered the showroom, taking up the offer to "please touch everything." I could tell he was investing in me as a customer, just as I invested in his piano sales and service. read more

We did a lot of shopping around in the MD area - so glad we took time to stop in at Rick Jones'. We called ahead to see that they would have a few different used pianos we could look at and he was real honest over the phone about what he had in stock. We were able to try out 8 different pianos within our specifications and finally settled on a terrific one. Like most of the dealers out there, he includes a warranty for parts and labor, which transfers to the new buyer should you sell it on your own. He only uses one of the 12 best professional piano moving companies to deliver and expects the same should you sell it on. They do a tuning in house before they send it, then pay for another to be done after the piano has had time to adjust at your home. Good information, good set up, willing to negotiate and the price listed includes everything - tax, delivery, bench, tuning, warranty. Plus, they guarantee a specific amount for trade in if you decide to upgrade at a later time with them. Perfect for if your kids improve and you decide you can invest more in an even nicer piano. We will definitely be back should we ever decide to upgrade! We probably went to 5 different places and we felt that his prices, service and willingness to share his knowledge and opinion on pianos was the best town! 5/6/14 - just wanted to add: You also get a first in-home tuning after the piano has had a chance to be in your home and adjust. We were allowed to choose who we like, but they also had recommendations and would pay for the tuning. We were very satisfied with the guy they recommended for our area. Our 3 kids are banging away on the piano every day and it's still holding up extremely well. A great purchase! For those who know nothing about pianos, you could also purchase the book 'The Piano Buyer's Guide' for more insight, but honestly, I felt like we got what we needed after simply talking with various dealers. I thought Rick did a good job explaining why we should go with the upright we did. read more

I can't believe it, after 15 years, Rick upgrades my piano with 100% trade in! I got such a nice Yamaha U2. He did what he promised. People who work in his office are courteous and very nice, love their services. read more

Way too expensive. I interacted with other piano retailers after purchasing mine and realized I could have acquired the exact piano for much cheaper. Thought I was getting a deal. read more