Javier Manuel, was the most polite, professional, and proficient agent that I have had the…read morepleasure in working with. He helped me out very quickly and effectively Talking to him was like talking with a friend that I've known for a while. He seemed like he genuinely cared and made sure all of my needs were met 10 out of 10 highly recommend. And thank you Javier for a job well done.

Louis was extremely helpful and made sure to get me the best deal. I appreciate the roadside…read moreassistance

Too expensive. You have to pay. All the payments at 1 time…read more Hard to get an agent. Yes, I have to have previous insurance good driving record. Homeowners, I want you to bundle. It's just too expensive.

I had a great experience talking with Ken about my car insurance options. He was quick to respond…read moreto my initial inquiry and provided me with wonderful service. Highly recommend!

Came in to get a quote. Was greeted by Tammy and her adorable companion, Shadow…read more Tammy was very friendly and professional. Unfortunately I was unable to get a policy due to my own reasons. I was disappointed because everyone at the office was very nice and welcoming.

This is hands down the best agent's office! Jeanine and Tammy are so friendly every time I call and…read moreso knowledgeable. Whenever I have a question or need something related to my policies, their team always steps up!

Great experience! The team explained my auto insurance options clearly, helped me find a better…read morerate, and made the whole process quick and stress-free. Highly recommend!

David was wonderful to work with. Quick and easy going. Very friendly and outgoing. Rates beat most…read more. Gets the job done ! Ty David

Do not do business with her. The worst. She was assigned to me through Allstate but she made a few…read moreterrible mistakes that cost me a lot of money. I needed to change property insurance so when I called her she said she'd get back to me. She forgot. THen I'd call her again and remind her that I needed it or I'd have a lapse in coverage. She kept forgetting then said she'd call me the next day and have everything together. This went on for 3 weeks. So then I got a bill from the bank for a lapse in coverage. She took no responsibility for it and wouldn't even return my calls. So then when I finally reached her I told her what happened; she actually yelled at me! Totally unprofessional. How Allstate lets her represent them is beyond me.

I urge you not to get insured through this company. My…read morewife was involved in an auto accident and we had the worst experience dealing with this agent and the claims department. This agent flat out lies to you. I called them to let them know about the accident since this was our first time dealing with this. They told me one thing then they went back and said, "no we didn't say that". Also once we filed the claim we never once got a phone call from the claims adjuster. I called him numerous times and left numerous messages. Not one returned phone call. Then I called the claims adjuster supervisor, same thing left message and no response. I called this agent and she neither was any help to getting in touch with the claims adjuster. Worst experience and I urge you to look elsewhere. Worst customer service. I do not recommend I ended up cancelling my multiple cars policy and home insurance policy due to this fiasco.

I was in need for insurance for auto, home and umbrella, so I call this office for information and…read morepossibly an appointment scheduled. The lady who answered the phone was really nice and accomodating. And she even had me come in at the same time I called instead of setting me up to come in another day, The office was small and compact, but provided as much space as needed for receiving customers and conducting their day-to-day operations. As soon as I came in, Trish saw me and saw to me and my inquiry. I dropped off the papers she needed to make me an insurance quote and promised me the next day for completion. She was true to her word... Although I did not accept the quote from Trish, I commend her and her office for the service she offered me. Maybe someday, when the pricing and coverages are right, I could do business with this knowledgeable and friendly group!

I have had Allstate Insurance Coverage for my home for many years. But have never been disappointed…read moreas I have been recently. I insured my Home when Dan Poston ran the office but since he retired its not the same. Example I literally sent my Home insurance payment two weeks apart and have been calling them to send me proof of my payments either through email or mail today again. i spoke to the same staff member that I spoke to two weeks ago to email and mail proof of my payments and my final money owed to them statement she literally told me she could not do that because I only owe the 3.50 for a processing fee due to me not mailing them the whole amount when they billed me mind the payments were send only two weeks apart. I spoke to the call center which I explained all I have been through just to get proof of payment and the call center transferred me to them but this girl tells me she will email me my receipt in 20 minutes because they are so busy mind you whe told me this two weeks ago and I reminded her I never got an email nor did they mail me any proof they received my payments and they still want to tell me they don't do that . What business doesn't give proof to their customers of payments AAA is my car insurance carrier Im tempted to switch

This review is for the exceptional service I received through customer service. In the several…read moreyears I have had Trevor Fong as an agent, I've never spoken to him. Thus, this rating is not for Mr. Fong; yet for Elecia in customer service. She was helpful in providing useful information regarding my 10-year-old vehicle and reducing the parameters of my policy from full coverage to what was economically appropriate for the age of my vehicle. No around the way talk in hopes of convincing me of anything other than what was realistically feasible and the expectations surrounding coverage for a 10-year-old vehicle. Thank you, Elecia, for your excellent customer services as it related to my specific circumstances.

I was shopping around for life insurance and decided to go with State Farm. I had a ton of…read morequestions and Trevor Fong was very helpful and patient (THANK YOU!!). I was very satisfied with my experience!

Wayne Wong Agency is the best of the best. The products he offers are user friendly and the…read moreassociates he refers are personable and skillful. As a bundler of the services he offers, highly recommend seeking more than one policy, or several if you can manage it, as he will always be there for you. His office is easily reached for an in person visit, if you so wish, as well, his online tools are excellent and have been an invaluable service all the time, every time, for years now! Highly recommend Wayne Wong and his team!

Wayne Wong is my Farmers agent and has been for eight years. If you are looking for an agent that…read morereally cares about his clients, is always available for a phone call, and is just generally a pleasure to work with, you have found your agent! He gets 5 stars!

They took the time to understand our business and made sure we had the right coverage without…read moretrying to upswell us on stuff we didn't need. Super knowledgeable, easy to work with, and always quick to respond! it's clear they genuinely care about their clients. Highly recommend!

From the owner: Fidelis Western Insurance Agency LLC is built on a foundation of expertise, innovation, and a…read moreclient-first approach. We understand that businesses today need more than just a policy; they need a strategic partner who helps them manage risks and control costs effectively. Call or email us today for your commercial insurance needs. Info@fideliswestern.com 916-799-2518