Joel, and Kevin are very professional, kind and got me to my appointment today. Thank you for your help

It feels really good knowing booking an event with Ride-On means giving to this non profit and all they do. I wish everybody could know that when booking a corporate event, wedding, or wine tour they are supporting a cause by riding with them. read more

Amazing company, great staff and they really helped me out when I thought I was out of options trying to get to my doctor's appointment. Phone staff was very helpful and really tried their best to make sure they found a ride that worked for me, the drivers are super friendly and helped assist other passengers, I would definitely recommend using Ride-On to anyone! :) read more

All of the drivers are very helpful. They manage to get my mother-in-law to her appointments comfortably. She has never had a complaint and that says A LOT! read more

Very friendly person picked us up at the train station in Grover Beach California, and drove us to a hell hole of a town called Cambria Use the car service they are the highlight of our trip I wish they would comeback and pick me up I hate Cambria ca read more

See all

I'm not entirely sure I can properly articulate my frustration with this company. I am grateful such a service exists, however, I am appalled at their customer service. I am disabled and often have a difficult time gathering my thoughts and tire easily due to my disability. The first time I called this company I was given the run around in order to approve my transportation. It took nearly a week of going back and forth before they finally did their job and got in touch with my physician. As someone who struggles with simple tasks, I felt defeated by all the back and forth. I can only imagine how much more difficult it is for someone who is more disabled than I to keep up with their lack of professionalism. Once I was approved, I received an automated confirmation call. They had my pick up scheduled for 45 minutes AFTER I was scheduled to be to my doctors appointment! I had to call them back YET AGAIN and wait to speak to a representative. She placed me on hold to review the recorded call from one week ago when I placed the initial request. She got back on the line and simply said "you will receive another automated call later this afternoon confirming the corrected pick up time". My response was "so, I gave the correct time during my initial request then?" She said yes and repeated herself. There was zero recognition that they had screwed up. All that to say I understand humans are going to make mistakes but this was the icing on the cake for me. Shame on them for making it harder for those who are disabled to get services. read more

My wife and I had been planning to take our daughters and their families to Washington, DC when our grandsons were old enough to appreciate what they were about to experience. We live in Arroyo Grande. We had everyone show up at our house because we scheduled Ride-On to pick us up and deliver us to our local Regional airport; and, we also scheduled our return from the airport for two weeks later. I called to book the travel about four days before the date we needed transportation. They were on time, friendly, and efficient on both ends of the trip. It was nice to receive an automated call reminding us of our booking. It is also pleasant to know that this is a non-profit that supports UCP. I found the cost for travel was very economical and we avoided taking our personal vehicles and leaving them in long-term parking. read more

Ride-On is the best! We were is SLO for my sister's Bachelorette party. We used Ride-On to take us to dinner and then pick us up from McLintocks in Shell Beach and drop us off downtown. Bob, the gentlemen I worked with, was great! Everything was very organized and the van was amazing, very clean and comfortable. I look forward to using them again! Mimi- San Francisco read more

I'm sorry, but Ride On is terrible. They provide transportation for the disabled population in the area (some of which are medically fragile), and they are constantly having difficulty dropping off their disabled clients on time! It's ridiculous! A few years ago my brother was dropped off around 10pm..his drop off time was 4pm. My mother was frantic and calling dispatch every hour to see what was going on and they kept on saying, "He'll be there in 10 minutes." She never got a direct answer as to what was going on. Eventually we found out that the driver was new and got lost. While my brother has never been dropped off that late since then, he regularly gets dropped off an hour or more past his regular time. Yesterday my brother was dropped off at 5:45. When my mother spoke to the driver he said that, "They don't have many bus drivers and the ones we have are ready to quit, including me." I really wish that Ride On would get their act together or that UCP could get another transportation service for their disabled clients because this is absolutely unacceptable. They clearly don't care about the moral of their employees or wellbeing of their special needs clients. read more

Ride-0n has been very GOOD getting me up to Bayside care center to see my husband, he will come home, and I know he will be safe in there care THANKS VERY MUCH, BELINDA TURNER read more

I contracted with Ride-on to shuttle my guests to and from my daughters wedding. It started out fine with the scheduling, which went smoothly. However, the day of the wedding this is what happened: I hired 3 -22 passenger buses to shuttle approximately 45-48 guests from a hotel in San Luis Obispo to Lopez. I went to this expense because I did not want any liability of anyone drinking and driving in and out of Lopez canyon. I did not want to cram the guests so I opted for more buses. The buses arrived at the hotel, crammed 2 buses full and ended up taking 1 guest all by himself to the event on a 22 passenger bus! But wait, it gets better: There was to be 2 different pick up times at the end of the night: 3 -22 passenger buses at10 p.m. for the guests and an 18 passenger van at 11 p.m. for bride, groom and family returning to Morro Bay. The 10 p.m. guests left but the 11 van for the bride, groom family (including 95 year old grandparents) did not arrive. After calling the "emergency 24 hour" phone number 4 times with no answer we had to borrow cars and cram 18 people into 3 small cars, many without seat belts in the rear of the cars and with impaired drivers!!! The whole point of spending that kind of money for shuttles to transport people to and from the event is to assure safe transportation. Ride-on needs to provide better training of their drivers, and these drivers need to talk one another to make sure they are providing the best possible transportation to the people they are transporting. Ride-on provided me with a refund for the 18 passenger van....but really that's not what I signed up for!! I was very disappointed in the professionalism of the drivers. They should know better! 3 weeks later I'm still furious ! read more

Truly despicable company! My mother came to visit and is wheelchair bound. She spent weeks planning her trip and arranging hotels and transportation. She scheduled a ride with ride on and even called twice to confirm. On the day of the ride, no one would answer the phone and the ride never came-- leaving her stranded. We will be filing a complaint with the BBB, but I highly doubt they are even members. Really sad that SLO doesn't have a better service to help such a vulnerable population. read more

I am making an amendment on this posting. Within a short time after posting this, I received a phone call from the Director of Operations. She was extremely apologetic about the incident and took full responsibility for the lapse in customer service. They agreed to a full refund. This type of follow thru is important for any company and shows that that they are interested in providing good service. It is nice to see top management get involved. Do not use this company!!! I booked them to pick me up at the airport and called and left a message to cancel three full business days before. They still charged my credit card and refuse to refund it. I called the number they gave me to cancel it. What else could I do? My phone record even documents the call. At some point you should just accept the fact that your potential customer might be telling the truth. read more

So happy with Ride On's service! I hired Ride On for a large corporate banquet and worked with Ride On to provide transportation for several of my clients' weddings as well. Each time, I worked with Bob to set up the service and then worked with a variety of drivers. Every time I work with them I am surprised at the speed and comprehensiveness of the communication/response. Each driver has been courteous with our guests and flexible with me in terms of tweaking and communicating last minute changes in our schedule. This was especially helpful when dealing with our guests staying at several hotels... requiring pretty precise pick up/ return times. On top of that, each time I call them for a quote for a new event, Ride On is consistently significantly lower in price than the other similar company in town. They are my first recommendation when people ask for transportation! read more

I worked with Bob to schedule two shuttles to provide round trip service to our wedding venue for all of our guests. The shuttles ran before and after the ceremony/reception, and everything went very smoothly. Bob was helpful when planning, and his drivers were courteous and even made some deviations for some guests toward the end of the evening's trips. I heard nothing but positive comments from the friends and family that utilized the shuttles. Two thumbs up! read more

We love using this service during the summer season when our guests need transportation for a wedding or event. They are super organized. Their drivers are cordial and work hard to please and delight their riders. Their vehicles are clean and their manager, Bob, is super great to work with and this is my 4th year partnering with Ride On---he offers suggestions and expertise in coordinating times from many central coast locations. Ride On also has an extensive fleet of vehicles to meet various requirements and are always on time and trustworthy. I cannot recommend this vendor more. I think people forget that this organization is also a non-profit and helps fund cerebral palsy - they work hard and give back. read more

We have been using Ride-On for our annual sales & marketing conference for four years now and they are absolutely wonderful to work with. Their staff is friendly and organized, and their drivers are always on-time. Our group has grown substantially over the last four years, and we've required more and more of their assistance in transporting all our employees up and down the Central Coast for a variety of special events. I would reccommend them to anyone. read more

We used Ride-On for our wedding shuttle in April. I tip my hat to these guys. On time, very professional, guests actually complimented them after their ride, no issues of any sort. I would absolutely use them again and highly recommend Ride-On to anyone. read more

We used Ride-On to take a group of Cal Poly students down to Los Angeles to tour high-level finance firms. The bus was 45 minutes late with no explanation, which meant that we were late to our presentations during the day. The driver had paper directions and we ended up needing to use one of our own smartphones to guide him. There were a host of other small issues as well that made our transportation feel less-than-professional. The driver was kind and got us to where we needed to go, but the company did not feel professional or prepared for a trip anywhere outside of San Luis Obispo. read more

My son got married in Cayucos last weekend. Ride-On provided the shuttle service from a hotel in Cambria to the wedding site, also to and home from the rehearsal dinner. The driver was prompt and courteous. He even provided the hotel address to one of the guest partner by phone. I would highly recommend this business! read more

You get what you pay for - I tried to book them for my wedding and am glad I didn't! After numerous failed attempts of trying to get ahold of the rep (who I was told is the manager too -eek!) they happily took my credit card information, however never answered another email, my calls ended at people who answered the phone that "couldn't do anything to help me get ahold of my rep" (why even answer the phone then?) - an entire month went by, time I could have been spending finding a reputable shuttle service. The trip information he initially gave me changed by the time I was actually able to get a hold of him and adding another 15 minutes to our schedule needs now wasn't available, wtf? if you knew that, why did you wait a month for me to track you down for you to tell me that! I'm so happy we've decided to book elsewhere - you want to feel confident in your vendors and being treated like this before the event even happened wasn't going to work! Bad customer service - I will now be paying more for better service, I've learned my lesson! read more

Ride-On Transportation is great! They picked us up from my cousin's wedding. The buses were clean and airconditioned and the drivers were very accommodating and nice. I even lost my wallet on the bus and they contacted me to let me know that they had it! They mailed it back to me promptly. Very good customer service!! read more

We used RideOn to transport our guests to and from our wedding in SLO and could not have been happier with their incredible service. They were so kind, accommodating, very reasonably priced, and they even let us make the soundtrack played in the shuttle before & after the wedding! I would HIGHLY recommend RideOn for any transportation needs! They take arriving in style to a whole new level! Thanks so much to Bob, our driver Nick and everyone at RideOn! read more

I used Ride-On transportation for my wedding last September, and they were amazing. I worked with Bob to create an itinerary that included shuttling guests from multiple hotels to our ceremony at Mission SLO and then to our reception in Arroyo Grande . Despite multiple stops and a fairly complex schedule, everything was spot on with Ride On's service. The shuttles arrived on time to pick guests up and take them home. Bob did a great job of communicating with me during the entire process, and I felt like we got a great value for the service provided. I highly recommend Ride-On! read more

I am sitting at Twin Cities Hospital with my 98 yr old mother who has been abandoned by Ride On. The driver did not check to see if we could come right out when we were finishing up with the doctor, which we could have. She is exhausted, upset and very uncomfortable in her wheelchair. It has been over an hour and the aide has called twice to no avail. I am so furious that my mother is being put through this. It is terrible treatment! read more

Bob & the group at Ride On Transportation was awesome to work with at our wedding in Arroyo Grande!! Our venue required that all guests be shuttled in & out, their team did a perfect job....even going out of their way to assist guests with specific needs. We were very impressed & would highly recommend their services! read more

I have used Ride On and SLO Safe Ride, and I'll be using SLO Safe Ride from now on since they are dependable for the same price. I have used these shuttle services for a non-profit. Ride On may have different policies for regular service. Just letting folks know that there are other options that might be better suited to their needs if guaranteed time-windows for pick up and drop off times are necessary or desired. read more

The drivers are mostly great. Dispatch except for the guy that works there are extreamly rude. They do not care that they act and sound unprofessional. After having the phone slammed down in your face you feel like you were imposing on them for calling in the first place. Its sad because the drivers know the rudest ones's by name. I hate it when I have to call on them. read more

I have worked with Bob and his Ride On Transportation Crew for the last 5-6 years, they are always on time and reliable. Bob is very easy to work with when needing to obtain information and quotes for our clients. All of the drivers are very friendly and go out of their way to make sure everyone is taken care of. read more