These seem to be excellent bikes that are extremely affordable. Rudy helped me and was fantastic! He is also famous as he does the video for the battery add on. So far I love the bike and the service. I bought the bike for a trip from Niagara Falls to New York City and can't wait to do the trip. read more

I bought a Model 700 which never rode properly. At higher speeds the front end would wobble and after going through all the recommendations to fix it, nothing worked to correct it. I also needed some parts for the bike. When I contacted them I found out they do not supply parts and did not recommend anywhere to get them. My wife has a Cafe which she likes but trying to figure out how much battery is actually left via the display you need to be a mathematician. read more

I utilized R1UP's mechanic services as I had bought a cafe cruiser from their online store last year. I experienced a flat and had to bring it in as I did not have the time or tools for a fix. They worked fast and I was lucky to get same day turn around service. My ebike was ready in about 2 hours. Can't say nice enough things about the physical store. Their store associates were super cool and friendly. They also had some merchandise I picked up since I was passing through (a shirt, bottle, and lanyard). They also moved to a slightly larger building which parking was a lot easier to navigate. read more

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I bought a Ride1UP LMTD V2 in September 2024 through the Minnesota e-bike rebate program. Within weeks of delivery, the bike began having power delivery issues (the motor surged and dropped out). I reached out immediately last fall to start a warranty claim. Fast forward to now: the bike is nearly unrideable. When I contacted support, they flat-out lied to me. They claimed they had "no record" of my previous contact and told me the warranty was only 30 days. Their own website and manual clearly state a 1-year limited warranty for manufacturing defects. I have since found the "lost" email from last September in my records, proving I reported this well within the warranty window. Even with this proof, they refuse to honor their policy and are trying to force me to pay for a replacement torque sensor out of pocket. It is clear that once they have your money (and the state rebate), they have zero interest in standing behind their product. I have filed formal complaints with the Minnesota Attorney General and the BBB. Do yourself a favor and buy from a company that actually honors its written word. read more

Very cheaply made, low end E Bike. Faulty sticking throttle control dangerous. Power assist system slow to kick in at times. Bike is noisy just coasting down hill. LCD screen too small. read more

i purchased a Turris about 2 years ago, though since then this model has been discontinued. It is the 3rd brand of e bikes I have purchased and by far the best. 3,400 miles on it and going strong. I would buy a Ride1Up again in a heartbeat. read more

After a ton of research online and video reviews, I narrowed my decision to a couple offerings from Ride1Up. Chill vibe in store. Zach is very knowledgeable and patient. Overall the experience was great and I was very glad to give my business to a local brand doing some awesome things in the eBike scene. read more

Ride1UP - CF Racer 1 Gravel (Large) - Bikes Near Me - San Diego, California

My brother gave me his DRT and I loved the bike. I was riding it home one day and the bike just shuts off. I bought a new controller that didn't fix it. I went to buy a new screen and on the website they didn't have a selection for DRT model. I called and asked if the screen was the same for regular model as the DRT. the person didn't seem to know for sure but says yes. I went back on website and they had added the same screen for DRT SO I bought a new screen. When it arrives I install it and bike turns powers on. As I'm going through the settings I noticed that it didn't seem the same. I was able to put on off road but would turbo wasn't working only said eco which original screen did not. Next day I go to ride it and I put throttle to make bike just to go at a crawl and I stopped bike to ask my daughter something I turn around bike off and won't power on again. I called customer service tell them the issue. I say the screen they sent me isn't the correct one and is faulty. I'm expecting them to say sure we will send you another one. Nope they don't allow returns on accessories. The controller and screen are parts the bike needs to operate and can't work with out them. They want to label them as accessories so they don't have take responsibility for selling faulty parts. That can't be legal. Instead of doing what's right they want me to send them pictures of the bike and wiring so they can evaluate the picture and make a decision on how to proceed. I took it to a bike shop and he was able to Hotwire the bike to bypass screen and the bike works. The screen is the problem and they want me to spend another $120 for I'm already knowing they send the same one that doesn't go to the DRT. I'm really disappointed in the customer service here I love the bike and it sucks that it's just sitting in my garage hoping I can find a Drt screen online somewhere. read more

Ride1UP - definition of the word accessory since they don't know what it means. Isomething added to the bike not an essential part for it to work. - Bikes Near Me - San Diego, California

Went in to test ride a bike, walked out with a low-mileage showroom model without having to order or assemble anything! Thank you, Rudy, for the good experience! read more

Ride1UP - Bikes Near Me - San Diego, California

Got my first ebike a week ago- My partner retired and we always carpooled, sharing 1 car. Since I live only a few miles away from work, an ebike was the most affordable option, and dang, are they expensive! I kept up my research and came across Ride1Up. Wow. Affordable and high quality, perfect for a 5' senior commuter like me. Zac was super helpful and saw me through the test ride and sale. Just finished my first week on my turquoise Portola! Glad I put a cushion of time in my commute because everyone at work keeps stopping me and asking about the bike- taking photos and asking where I got it. Best choice ever for my health and fitness, as well as my wallet! read more

Their system recommended a phone mount for my CF Racer1. It doesn't fit. Support admitted no compatible mount exists, but offered only a return label - no real apology for wasting my time, no goodwill gesture, just a 'not our problem' tone. Also had a rude experience on a pre-sales call. Great bike, awful customer service culture." read more

Friendly staff who are quick and responsive. I bought from ride1up since I live in San Diego and wanted a local bike shop should I have any problems. Highly recommend checking them out! read more

I have the Portola. That has to be the prefect folding E Bike. It is well made with top end parts. Its even easy to ride without the E part. Amazing smooth 8 gear is as good at it gets. I had an issue recently that I took to the shop at San Diego Ave. And they fixed me right up. Its nice to know the support is there. To me a game changer. Now I'm looking at the new TrailRush. It's the one I'll get for the mountains with the Portola for the beach. Great company, Good support and good quality bikes for a great price. read more

Ride1UP - Me and Grandson with E bike adventure. - Bikes Near Me - San Diego, California

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Ride1Up Bikes let me down. I had a safety failure soon after buying the bike. The issue could have been caused during manufacturing or shipping, yet the company immediately pointed to my assembly instead of hearing me out. The failure led to a crash and a minor injury. I reached out hoping for empathy and a reasonable effort to make things right. What I got felt like blame. A company should stand beside its customers when something goes wrong. I expected basic accountability. I received the opposite. Buyers deserve better. read more

I've had a flawless experience with Ride1Up San Diego since I first visited their shop in August 2025. Zac must have spent a couple hours on test rides of several different bikes for me that day, before I settled on a Large frame Roadster V3. He has also been available via text in the months since, for advice and technical support. When I want to adjust/repair things myself, he answers questions, but when I wanted him to tune the bike and repair a rear flat last weekend, he did it in one day. I was so happy that I wanted to tip him, but there was no electronic mechanism for that, so I'm writing him this review instead. I hope a few more people buy bikes from him because of it. Highly recommend the Roadster V3 btw. I commute 8 miles each way to work and it's amazing! read more

Ride1UP - Roadster V3 (and a kid with a new bike!) - Bikes Near Me - San Diego, California

I recently purchased the Ride1UP Vorsa for my wife as a commuter bike, and I have to say, I'm incredibly impressed. Assembly was super easy--everything fit perfectly, and in my case, no adjustments were needed right out of the box. The build quality is excellent; you can tell this bike is really well made. The Vorsa rides beautifully--smooth, quiet, and very comfortable. I was initially concerned about what would happen if the battery ever ran out, but it turns out the bike is surprisingly easy to pedal even without assist, so that's not a problem at all. As a long-time cyclist who has owned many bikes over the years, I can confidently say this one has quickly become my new favorite. It's such a great balance of design, performance, and comfort. I'm already planning to buy one for myself soon! I have also spent a lot of time reading and watching review videos and don't think you will find a better cost/value out there. read more

Our 13 year old has been riding his DRT since last July. It's amazing. So fun. One of his brake levers broke as a result of a kickstand mis-application (he didn't put it down fully). We live in an area where shipping is challenging, so a quick email communication with support and they were able to ship UPS no problem! This crew is super helpful, and have been incredible every step of the way. read more

Zach and Rudy are the best. Took a test ride on a Revv 1 FS on a Sunday morning and made the purchase that night due in part to Zach being so welcoming and answering all my questions. Rudy gave me some great recommendations on mirrors to get. Great team in place here! If you're looking for a new E-Bike this is the spot to go to! Thanks guys! read more

Ride1UP - Bikes Near Me - San Diego, California

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Best bike experience! I'm an active person that has been training and participated in various triathlons, 70.3 IM, century rides and with turning soon 61, decided it's time to find an alternative e-Road or Gravel bike that gives me the boost when I needed but still lets me enjoy being active in group rides with others w/o feeling completely exhausted when joining faster rider groups. I spent a good amount of time before Thanksgiving to look at various brands and options in the market and there are plenty to choose from. I liked a lot of the options but my budget was not to spend $5k or more on a nice carbon e-bike. I count myself very fortunate that I landed on the Ride1Up website, when I found the CF Racer1 e-road or gravel bike model. I was skeptical as I have never heard about them before and I have been riding many different brands from Specialized over Trek, Canyon, Cannondale, Obrea, Scotts to name a few. So my quality and ride expectations were high and after a first test ride (I'm fortunate to live in San Diego where the Ride1Up HQ is), I was more than impressed. Jonathan and Rudy were both super helpful, very knowledgeable and made me very comfortable with the Ride1Up CF racer bike and brand experience. Fast forward, giving the incredible price at no noticeable shortcuts on the bike quality and bike components, I was sold and decided to order online the CF Racer1 (still unsure if I go for the Road or Gravel bike version). The final tipping point for me to go with the gravel version was additional YouTube reviews that I found and Jonathan's input saying the gravel doesn't really give any disadvantage over the road version (1mph faster) but gives the rider the benefit of both world, using as a road or gravel bike depending on the terrain and riders like. Delivery experience: I can't say I was more impressed and delighted with the solid shipping and out of the box experience. The bike was in miraculous condition and the assembly was fun and easy for my daughter and son to help. I was impressed how everything was perfectly tuned, and the small size fits me perfectly (I'm 5.4). I love the color and it looks amazing in sunlight. The only thing I noticed was a small chain rattle noice when shifting in lower gears. I could have tried to adjust the rear derailleur myself but decide to call and bike instead to Jonathan at the Ride1Up store, who was more than happy to check and realign. Riding experience: I went for my first ride with my wife (very strong rider that usually rides +200k/Randonneur) and boy was I happy how the bike performs and fits me. I love how smooth the transition is from biking with your own strength to using the pedal assist. We went for a 45miles bike ride with some +2k elevation (one short stretch 20%) and I used exactly just 1/2 of the battery and could easily see myself riding 90 miles before using up the battery. Even without the pedal assist the bike runs so smoothly (thx to the gravel tires and carbon frame) and fast! Given my riding style is still very involved, some others might see a shorter range but I felt not exhausted at all and still got some good exercise and a lot of fun factor out of my first ride ;) I can't wait to go on my next ride and although this is the longest review I have ever written I wanted to share this very positive experience and help others that maybe unsure as I was to feel very comfortable with buying the CF Racer1 bike. Job well done Ride1Up and big compliments to the San Diego Ride1Up team Jonathan and Rudy - you guys rock! Sizing: I'm 5.4 feet, 138lb and this small size bike fits me like a glove. Beautiful color, Rainbow black/gloss. I did minor adjustments to the seat height and moved a little forward. I have some tips for improvements (like other professional reviewers pointed out) I.e. location of the push buttons, adding an easy cable disconnect for the motor to help with flat tire repairs in the rear. read more

Ride1UP - CF Racer1, gravel version in Rainbow black/gloss, size small - Bikes Near Me - San Diego, California

Please, before you buy one of their bikes, try reaching their customer service and see how long it takes you. Ride1Up sent me a defective bicycle. That's ok, it happens. For a company with no physical locations, a user manual that doesn't cover even the most basic problems (such as switching out a rear tire), one would however, expect customer support to be at the very least, usable. Over the course of a week, I was on hold with their customer service a total of 6 HOURS. I was only able to actually reach a C.S. representative ONCE. Most bike shops will not service their bikes due to liability issues. This experience was enough for me to want to return the bicycle. Come to find out, if they send you a defective bike, you will have to pay several hundred dollars OUT OF POCKET to return it. I'm sure if I was ever able to actually ride it, the bike would've been great. Unfortunately, I wasn't. read more

Our experience at Ride1UP was top notch. We received hands on friendly customer service. After test riding two different bikes, we purchased two Rift bikes, and the value exceeded our expectations. We highly recommend Ride1UP for your bike needs. Thank you Rudy!! read more

Ride1UP - Rift Bike - Bikes Near Me - San Diego, California

A nice little shop in downtown that makes making a decision and buying a lot easier than doing it blindly online. They also have open boxes that can be had for a little less. The guys working at the shop are friendly and knowledgeable. read more

If you're interested in a e-bike the best thing you can do is buy from a local dealer of a well known brand. These bikes are cheap and your local bike shop won't touch them. Ride1 up customer service and there're tech service dept are totally useless. You're better off buying from Amazon or Walmart. Good luck in your search but stay away from these cheap china made bikes read more

Amongst all the 5-star reviews, this one is going to disappoint. First off, The Roadster V3 is a nice bike. The V2 was better, except for the belt drive. The V2 was so much more stealthy and sexy. But the cheap belt kept breaking. I replace 3 within 2 years. Anyhow, back to the V3. Nice bike, but not as stealthy. It is fast, which I love more than anything else about the bike. Now to the bad. The battery compartment cover does not fit properly. I was told by Ride 1Up staff, that it is within tolerances. That might be so. But your tolerances need revising. If it is plainly obvious that the cover is not sitting flush with the down tube. The tolerances are crap. If you can slide a stiff piece of paper through the gap, water will have no trouble seeping in and rusting out the down tube. Speaking of the frame. Why only one place to attach a water bottle carrier, or a lock holder? I have to strap my lock to the rack, or put it in a pannier. I use the only connection point for my water bottle holder. Oh, and because the new V3 has square tubing instead of the traditional round tubing, after market products like lock holders that bolt on with round sleeves do not work. The bike is proprietary. You buy the bike. You buy the rack. Because an off the shelf rack will not fit. I realize this is because the larger motor in the rear hub, but you could mention this ahead of time. And the rack? Piece of garbage. First it comes to you in FIVE pieces! The only separate pieces a rack should have are the two bars that adjust to fit to the seat post. I am always losing bolts, as the loosen quickly and fall out. Plus the bolts are about an 1/8th inch too short. I have had to go out and buy a dozen bolts at a longer length. I carry them with me. I know that they will fall out and need replacing. Which leads to this: the rack is also proprietary. You buy the rack, you buy the panniers. Off the shelf panniers, like Ortlieb will fit, eventually. But you have to fight to get the lower clip to readily fit the larger diameter tubing used in the proprietary rack. And OMG! The panniers? So small you can barely fit a loaf of bread in one. Plus they are difficult to attach to the rack, with lower straps that need to be secured. Unlike my Ortlieb panniers, these tiny panniers cannot be just lifted off the rack. Luckily, I complained loud enough that Ride 1Up sent them to me for free. Good thing too. They have been sitting in my closet gathering dust since they arrived. My other pannier is a convertable backpack/pannier from North. Really nice. Really convenient. The lower hook, however, will not stay securely attached to the rack. The rack is not designed with a lower 'catch' that would keep the lower hook of the pannier from sliding off of the rack frame. I use my V3 as a commuter and as my primary method of getting around. I really think that the designers of this model have not really ever ridden a commuter bike on real streets. I have watched videos of road tests and they are in some new suburb on the fringe of a city with nice, smooth streets. Ride 1Up needs to take their products and do real-world testing with alligator pavement, potholes, speed bumps and all the other anomalies of riding on the crumbling infrastructure of every major inner city. Even my kickstand needs constant tightening. I remember as a kid, kickstands never needed tightening. They were just always there. I suggest you take all this criticism seriously and design a Roadster V4 with round tube frame, a single piece rack that accommodates more than just your panniers, a battery cover that actually seats properly, and bolts that actually fit and stay seated. Finally, Ride 1Up customer service is nothing but an excuse line. The after sale help just isn't there. I can say with all honesty, I will be looking at other ebike manufacturers, before I ever consider another Ride 1Up. read more

The gf and I both ordered the foldable Portola e-bike. We love exploring new cities and new restaurants and what better way to explore than with an e-bike. We ordered ours online and it came very quickly. The assembly was really easy and we were ready to ride within 30min. However our bikes, out of the box, had a few minor issues. The handle bar wouldn't turn and derailleur hanger was slightly bent. I called our local bike shop and they wanted to charge us over $100 for the labor. I found out that there's a store in San Diego, about 1.5 hours from where we live. We took our bikes and headed down and met with Zach and Rudy. We were greeted with a warm welcome and immediately I knew they were gonna take care of us. They took our bikes and repaired them on the spot. It was the smoothest and quickest service ever. Zach also gave us some recommendations on where to bike in SD. The drive down was long and traffic sucked. But the service you get is all worth it and i would do it all over again. Thank you Zack and Rudy. Bless. read more

Tried my first electric bike and it was really fun! We met Rudy and he was very nice talking to us about all the models and functions of the bikes. The throttle was very powerful and the bikes have good quality Shimano gears. Seat is comfortable. You can customize to your liking. read more

Ride1UP - E-bikes - Bikes Near Me - San Diego, California

After purchasing 4 bikes online from Ride1Up, we stopped by the store on a trip to San Diego. This was our first experience with their team and Zac couldn't have represented the brand any better. He answered all of our questions about our bikes and helped us in purchasing some accessories. We've taken the bikes out a few times already as a family and they have been an absolute blast. The Revv1 and DRT range is shockingly far. Check out YouTube reviews of the bikes and you'll understand how they are beating the competition. Highly recommend Ride1Up! read more

Ride1UP - Bikes Near Me - San Diego, California

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I had zero idea what I was looking for in an e-bike. Rudy was SUCH a huge help! He took so much time with me and my bf , explaining the differences and allowing us time to test ride so many bikes. Rudy's customer service SOLD us on 1UP and we purchased 2! Bikes. Don't make a purchase at any other bike shop without seeing Rudy first! We absolutely LOVE our bikes! We will continue to recommend this shop and and Rudy to everyone interested in an amazing deal with TOP NOTCH service! read more

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Used their online sign-up for a test ride. Showed up 10 min early and the place was closed. Waited until scheduled time, still closed. A guy showed up at 2:01 (my appointment was for 2:00) and went inside. I tried the door and it was still locked. He came out, asked if I was waiting for Ride1Up. I said yes, I have an appointment for a test ride. He said they offer walk up test rides but he's on lunch. I said I made an appointment on the website for 2pm. He said "sorry" and that was that door was locked again. Scratched them off my list. read more

Rudy and the staff are amazing. Great customer service. They'll take good care of you even after you purchase your bike. read more

Ride1UP - Bikes Near Me - San Diego, California

Zac was great helping my wife and I with test rides and questions. We ordered the portals fold up bike online the next day because they didn't have her color choice in stock. it arrived next day and it's been a wonderful time ever since. I would highly recommend this shop over the competitor in Imperial Beach. Zac was great! read more

Beware! Beware! Beware! Ride1up Customer Service is a bad joke. I bought a Ride1Up LMT'D, very fun e-bike powerful, get extra cost fenders or you'll be covered in kicked-up muck. My bike has less than 100 miles on it, 84.5 to be more exact.All was good until... A rollerblader dude wearing headphones on a bike trail - Cherry Creek, Wyandot & Larimer, bike side, creek level - didn't hear me call out. "Passing left". We both go down, the right brake lever punctured my jeans, underwear and went about 3" into my thigh. 7-stitches, 2-internal and 5-external. Ride1Up sent a new brake handle quickly. But then... Reassembling my bike, it was determined that the front fork was bent. I contacted the retailer, he didn't have a replacement fork. I contacted Ride1Up, no replacement fork. Ride1Up Customer Service made some recommendations, "common, Amazon" but none of them would fit. The retailer and the nearest-to-the-accident bike shop, also my regular go-to bike shop have spent days, now more than 2-weeks, searching for a replacement fork, but again,nothing fits, not common. Ride1Up's Customer Service has stopped responding... Now. Ride1Up has been consistent of no help. "Your bike has miles on it, no warranty support." We don't have parts. I have spoken to the San Diego HQ, purported techs. I am not seeking a freebie, just parts to fix my bike...my favorite transport mode. Their attitude, and tones of communication have been aggressive, and hostile and seem accusing of me. Again, they claim, "common parts are available on Amazon". The fork size part is unavailable, nothing commonly available will fit... Many searches have been done by me, by the local retailer, by my bike shop's repair team. Ride1Up seems to have decided, "NOT THEIR PROBLEM! Go f...ing fish! No offers to part out a bike, no offers to even assist! Yes, I have the quite numerous email threads, too many to post... now. BEWARE! BEWARE! BEWARE! My bike seemed fine, but the support after the sale...blaming, hostile, too bothered. Adamantly unhelpful! This seems headed to litigation. I have paid in actual muscle flesh...that's not a worm. A very disappointing experience. It's fascinating that Ride1up hasn't responded to my review. BEWARE! BEWARE! BEWARE! R. Brown, Denver CO read more

Ride1UP - Odometer on the bike, 84.6 miles... - Bikes Near Me - San Diego, California

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After researching different foldable ebikes, I ordered the Portola from Ride1Up. The bicycle arrived very quickly and my husband put it together in about 40 minutes. Then we went for our first ride. I love this bicycle!! I can get it in and out of the car myself, and it has quite a few bells and whistles that I didn't expect. And the team at Ride1Up was excellent to work with when I goofed up the order. They were flexible and went above and beyond to help me. I highly recommend Ride1Up - and hope my husband will order his new Ride1Up bike soon. read more

Had a service issue in the first 6 months that rendered my bike unusable. Called service...answer was "too bad". No attempt to resolve anything. Great bike + terrible service = Bad bike read more

This is the Returns Center for Ride1UP electric bikes (eBikes/bicycles). This is not a sales center. This is not a service center. The only way to purchase a new Ride1UP bike is via their website online. However at this location you can test drive any of the returned bikes and you can purchase any of the used returned bikes. They don't always have all models available to test drive. It depends on what has been recently returned. But apparently that variety changes daily, so call ahead to find out what they have at that moment. You can call Rudy at 6193138542. The advantage to purchasing a used returned bike is that it is fully assembled and you get a small discount of approximately $100 depending on which bike you're interested in and the condition of the bike. read more

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Vorsa review: I don't post reviews very often, but really wanted to in this case. But I also wanted to wait until I had at least several hundred miles on it in a variety of terrain (hills and flats) before giving my feedback. My wife and I have had 500 series Ride1Up bikes for the past 4 years until I upgraded to the Vorsa. Although we love the 500s, this bike is hands down so much better. So much more power for a rider my size (235lbs), smooth hydraulic brakes, great display, and just an all around quality build. So far, we have ridden some pretty steep inclines on paved trails, and even at my size I can still get 15mph + up the hills, often even without going to the top level of assist. I love the fact that you can decide on either cadence or torque sensor, although I ride predominantly in torque sensor now after experiencing the smooth more natural assist. Also being able to customize the level of assistance you get for each step up on the display is awesome. You will definitely want to do that if you are going to use the cadence sensor, as the level of assist is way to high out of the box. Battery life has been outstanding. I have gone 41-42 miles a few times and still had 45-50% battery left- even with often riding in level 2-3 and some mixed throttle. The last thing I will say is that I have always had very good luck when reaching out to customer service in the 4+ years we have owned Ride1Up bikes. I know everyone's experience is different, but I will leave you with this story- when I was installing the stem and tightening it down when putting the Vorsa together, I likely went a little too tight and stripped one of the threads on one side. I contacted support, ended up talking to Kevin himself (one of the founders), and no questions asked he said that since they did not have the parts shipment in yet for spare parts to send me a replacement, that they would reimburse me for a new stem on Amazon (and also guided me on some good options to order). I did not take them up on them reimbursing me, as looking back I am sure it was install error on my part. But to me, that is great customer service and makes me want to continue to buy from them in the future. read more

I have appreciated the local support and the quality of the bike that I purchased from them. The value you get for the price is bar none.

We have three different bikes from Ride1Up. We love them and they have been solid performers for a year. The folks in the store are so helpful and nice. Highly recommend. read more

I recently purchased a ride1up cafe cruiser and needed to have the brakes and derailleur checked by the pros! We made the trip from OC to San Diego to have this done. Zac was the man that helped me out and was extraordinary very friendly. I would definitely make the trip down to San Diego again for any future services. Thanks again Zac! read more

Bought a second Ride1UP bike the day after one was stolen -and I had 10,000+miles on it - great bikes and company and Rudy and Zach at their shop are top notch. read more

Ride1UP - 700 Series - Bikes Near Me - San Diego, California