good prices, great service. friendly…read more right on the rails to trails. free air. I got a great deal for a new seat for my bike and they installed it for free in under 3 minutes(would have taken me about an hour).

They are VERY overpriced, they charged me $1000 to fix minor things on my 2 folding ebikes, one…read morebike keeps unclipping where the bike folds up at so it can't be used until Fixed I told her that, instead of checking it she says it's fine & does all the maintenance on the bike that I CANT NOT RIDE because the bike will unfolded on me as I'm riding, she called me & said the bikes were ready & did not once think to say I couldn't fix the clip, so now I'm stuck with a bike with new parts on it but I can't ride it. I just basically spent my money not to be able to ride my bike..... mind you I just got a water pump & timing belt done on my car for the same price she just charged me to change breaks tires & chains etc small things on a BIKE, I also brought my own breaks & tire

Matt did a great job tuning my Wheeltop (road) setup. Professional level knowledge and fast…read moreturnaround at an excellent price. Highly recommend!!

My ebike wasn't shifting smoothly, eassist was sketchy…read more They did a tuneup and software update on my Vado Sl. Rides like new! 4 yo bike 3100miles.

I worked with Pete to get a custom-sized rear shock that required factory adjustment to fit my…read morebike. Pete handled every detail -- from sizing and accessories to coordinating with both the shock and frame manufacturers -- to ensure everything came together perfectly. He kept me updated throughout the process, even calling a few times with progress reports. Absolutely outstanding professional service that went above and beyond. Highly recommended.

They're fantastic! Always willing to help out, mechanic always does a great job on all my bikes…read more(Tri, Mountain & Road). Only place I go

Like everyone else I was searching for a treadmill in the midst of the pandemic. I came across…read moreTotal Fitness because I'd heard good things about the place. We got there as soon as it opened and there was one person manning the entire store. He was incredibly helpful in explaining the differences and features of the treadmills even though he had tons of work as he had just returned from vacation. We ended up picking one and he was also very honest in setting expectations for delivery (especially since there was none to be had right away). He also suggested a mat to protect my floors. Once it came the delivery guys were friendly and competent in advising me on where I could put it and also how to maintain it going forward. They set everything up and I didn't have to worry at all. Definitely Total Fitness for high quality product and excellent customer service!

Total Fitness Equipment exceeded my expectations! Their knowledge about the products helped me make…read morean educated decision. I chose a Landice treadmill with the ortho upgrade and am extremely happy with its performance. Delivery was within a week and well done. They were on time, courteous, and careful with my purchase and home. Given the size and weight of the machine I am glad I received professional delivery and setup. For anyone currently looking, Landice has a great promo going on. The quality and warranty are excellent. https://www.landice.com/

I recently bought a Platinum step thru Interceptor electric bike and it has been fantastic. I am an…read moreolder guy with knee range of motion issues and Walter really helped me out getting this bike and also getting a thud buster extended seat post so it makes the seat higher and more cushy on bumps. I like this bike so much i want to get a Pedago electric fat tire bike now so I can go anywhere like at the beach, go down sandy trails. I could not recommend Pedago Simsbury more or the Pedago brand more. This is great place and the people are really great. Jay Clifford, Worcester, MA

From the owner: Pedego Simsbury is a locally-owned store where you'll be treated like family. We are the region's…read moreforemost electric bike experts offering sales, rentals, accessories, and service. Pedego® stands for premium quality and local service. There is no substitute for a brick and mortar store in your community. Here's what we do for you: (1) Help you find the perfect electric bike for your needs, (2) Deliver your Pedego(s) ready to ride with no hassles, (3) Stand behind the product with parts & service in the future, and (4) Go above and beyond to make sure you're delighted. Stop by and try a Pedego for free. Once you ride a Pedego, everything else is just an e-bike. Hello, fun...

Bash Bish Bicycles was fantastic--super friendly and attentive, making sure my bike was the perfect…read morefit.

Passing through the area and wanted to rent bikes for a ride. Sam was AWESOME - super kind and…read moreknowledgable. He helped guide us through some good options for rides and gave so much extra cool information about the area and what it has to offer. Can't wait to come back and will definitely return to rent bikes again to continue exploring!

This experienced happened in December and I gave the company a good period of time to respond to me…read moreand they haven't, so I'm putting my warning out to any new potential shoppers. TLDR: They do not put the proper prices on their tags so when you arrive at the register they expect you to pay a higher amount than indicated on the tag because they have to "go by the price in the system." They hands down have one of the best ski/snowboard apparel selections in all of CT, but with shady pricing like this, I'll take my business elsewhere. In the end I found the same items I was looking for at a place in PA. This is my email complaint: "I just spent about an hour and a half in your Avon store. I had a wonderful experience with the gentleman helping me decide between two different sets of ski pants and jackets. After working it through with him to decide on the final choices I went to the register. I purchased pants and a jacket totaling $620 then I realized that the jacket came up priced at $60 more than it should have. The tag on the jacket says $300 and your system said $360. The person who was ringing me out would not honor the $300 price as shown on the tag. As a result, I returned the entire order. And I'm very disappointed in my experience. I've purchased from you before and I appreciate the large selection of options that you have and I'm really disappointed that because the price was not marked appropriately that I would be the one that would take the hit and not you.

Bob's Sport Chalet, STAY AWAY, don't do business with this creepy owner…read more I ordered two very expensive items and they never arrived. I contacted customer service and the same person, a man always answers the phone. I'm assuming it's the owner. He told me he would check on the order and get back to me. He never got back to me. Weeks went by and finally I contacted my credit card company and filed a dispute. I just happened to be at the post office picking up another package and when they went back to get it, when they came back out the postal worker said "oh do you know you have another package here for you?" The package from Bob's Sport Chalet had been sitting at the post office for weeks. The man in Customer Service never followed up on the package and it's whereabouts. I immediately contacted customer service at Bob's Sport Chalet and was treated extremely rude and yelled at by the same man that I spoke to in the beginning. (The Owner). Bob's Sports Chalet is owned and managed by Bill and Belinda Gonsalves of Bristol CT. The success of the business is by emphasizing the quality of service. I can't believe they have the nerve to put this in their ads in on their website. He very specifically said he would not give me a refund and they don't deal with people who file a dispute. He hung up the phone. I called back numerous times only to be hung up on again and be cursed out. He's a despicable man and a bully! I'm out almost $500, no fault of my own. The owner didn't care that the items were brand new packages and were sitting at the post office and it was not my fault that they were never delivered. I had every right to file a dispute. This is a horrible business and as you can see if you read the other yelp reviews, it's happened to many others. Please stay as far away from this company as possible, if you value your money and have any Integrity. This company doesn't care about their customers at all!

Never buy from here! The sales manager David was nice and the products are good but the delivery…read morecompany they use is terrible! I bought a treadmill and elliptical and they dinged up my walls and scratched my floor. I literally have dents in my wall and floor. When I called to complain I was told they have an iron clad contract and everything is covered. I was also told I should have hung blankets on wall to prevent damage...really?! How do you hang blankets on your wall?? I asked to speak to a manager and was told there isn't one. David informed me that his male manager will not return my calls. The next thing I know I receive a call from a woman who happens to be the service coordinator stating she was told I wanted to express my concerns. I know she wasn't the manager! She offered me a service check on my machines in one year but that was the best she could do. Ridiculous!

I drove up to the store to buy a treadmill. I saw the salesman without a mask on talking to an…read moreelderly couple without any social distancing as I walked to the door. I entered the store and asked if the sales associate would put on a mask so that I could enter safely ( and for the sake of the elderly couple) The associate FLAT OUT refused!! I was shocked and stated I would not shop there or give them my business.... The salesman literally shrugged his shoulders and rolled his eyes at me. Wow! How can you stay in business with such lack of concern for your customers? looks like you lost a major sale for a stupid reason! Plus potentially infecting your customers.... and yourself? I am so disturbed! Definitely shows the lack of concern for customers and client service at this store! Don't even bother going here!