Brumell's Cycling & Fitness--best bike shop, tune-up and one-stop shop in the county! Randy is…read moreexceedingly knowledgeable, efficient and timely. Transformed my troubled hybrid--into an exceptional and safe ride. Did the same for my daughter's hybrid. Great service!

Randy saved the day. My friend & I drove up to Torrington to do a 75 mile ride through Litchfield…read moreCounty only to find out my tubeless tire was leaking air. I quickly searched online for a bike shop & found Brumells Cycling's phone number. Within 10 minutes, I was in Brumells and Randy was fixing my bike. Nicest guy! He even offered to come out & pick us up if we encountered any other issues.....a private SAG. Luckily, there were no issues and we had a great ride. Thank you Randy!

The guy here has a nasty old man attitude. Went to pick up cables and I hand the card to him to pay…read moreand he tosses it on the counter including the receipt to give it back.

can work on customer service. came off even rude in the conversation with just asking a simple…read morequestion.

I contacted bike express about a specific part I needed for the seat post on my vintage 10 speed. I…read morebrought it down there and they assisted me right away with a replacement part. I appreciate the assistance thank you very much !!

So this place said that they can fix my bike but not 100%. So I trusted the john dude and allowed…read morehim to fix my bike. so he give me the bike and he "fixes it" When I test it out I still had the problem of the back wheel not working. And then when I was dragging it back home the back wheel decides to pop making the bike useless. I see that John really cares about his work but from my experience, the bike just didn't work.

Disheartening phone call, in which Watertown Cycle Center sales person said they don't sell…read moreelectric bikes and couldn't say who does in the Watertown/Waterbury area. Made it sound that it wasn't possible to see the product in person, as opposed to buying online, without seeing it. Still looking...

Quick turn around and Knowledgable service. My bike was tuned up quickly and without any pressure…read moreto purchase unnecessary parts. Very reasonable price too.

Not overly impressed. I dropped my bike off for a tuneup on a Friday adn they said it would be done…read morethe following Thursday. I was busy so called the following Tuesday so 5 days later. They said it should be ready by Thursday and I told them that it was supposed to be done the previous Thursday. He looked again and asked Dif my bike was a grey trek and did it have "some sort of tool" next to the water bottle cage. I told him it was grey and had a bike pump there and he said "Oh, it's ready". No one called and I sort of expect a bike repair shop to know what a pump is. Came to pick it up and they rung me up. The $89 tuneup was 189 because they replaced a bunch of parts. He seemed unsurprised that they didn't call to ask about the extra charges and said "we always call" which I pointed out was clearly not the case. There was $40 in extra labor and honestly considering the issues of saying my bike wasn't ready and then that it was, and not having called me to ask about extras or to let me know that it was ready, I would have credited that $40 back if I owned this store. The work seems like it was well done but this isn't the way to run a business.

I wanted to do a tiny training triathlon at Winding Trails and wasn't able to borrow or rent a…read moremountain bike. I called up Ridgeline and the owner Paul offered to take a look at my old clunker mountain bike from the 90s so that I could participate in the race, last minute. Not only did they get the bike up to speed, quickly, with very little notice, so that I could bike the 3 miles later that evening, but both Paul and the technician, Gordon, were super supportive, and offered really valuable insight and encouragement, which I very much appreciated, as a newbie to mountain biking. THANK YOU PAUL AND GORDON for helping me pull off my first triathlon. Both with technical support and expertise, but also moral support and advice. I did just fine! More to come, in future. I'll definitely be back. THANK YOU THANK YOU THANK YOU. Really appreciate the spirit and the help.

Prompt service by knowledgeable mechanics at fair prices in well stocked shop. Will return.read more

This store gets 1 star for having what I needed the day I went there, but their lackadaisical and…read morecavalier attitude towards covid safety has just pushed me over the edge to never wanting to come and shop here again. It's bad enough they all just have terrible attitudes mixed with running a business to deal with the public and zero safety measures, that's fine it's your shop but you clearly don't want nor care to have my business and money spent with you.

They are VERY overpriced, they charged me $1000 to fix minor things on my 2 folding ebikes, one…read morebike keeps unclipping where the bike folds up at so it can't be used until Fixed I told her that, instead of checking it she says it's fine & does all the maintenance on the bike that I CANT NOT RIDE because the bike will unfolded on me as I'm riding, she called me & said the bikes were ready & did not once think to say I couldn't fix the clip, so now I'm stuck with a bike with new parts on it but I can't ride it. I just basically spent my money not to be able to ride my bike..... mind you I just got a water pump & timing belt done on my car for the same price she just charged me to change breaks tires & chains etc small things on a BIKE, I also brought my own breaks & tire

Amazing staff and service. True professionals. I'm so glad I didn't buy a cheap bike online.read more

terrible service. The guy claimed to fix my brake and charge me 200 bucks for the brake repair then…read moreI wrote off after that and to find out my brakes didn't work going down the hill and I got a new an accident.. This guy is a total dick.. then when some poor guy with the E bike showed up, he told whole ass as soon as he came in, and the guy was trying to buy brakes with and this guy Bobby the owner was such an asshole to him and me to get out of there and didn't even give us some money back for a repair he didn't do . I would never go back to that place honestly after 19 years of service this guy is a low bowling low down crook.. There's a bunch of bikes didn't even work. They gave a customer one back that he never even finished. this owner is by far the worst guy.

Bobby was amazing- first time in his shop yesterday when I needed a few chainring bolts for my…read moreson's bike. Bobby looked at his bike and handed me what I was missing as well as a few spares for the future. I was sure to make a purchase on a different small item just to support his business and wonderful customer service. I will definitely be back! Thank you again Bobby!