Do not pump gas here! I came to pump gas here today and there was an extra $100 charge on my…read moreaccount. I posted up a picture of the transactions, I only pumped $20.91. I have filed a claim with my bank. I hope this doesn't happen to anyone else.

Don't pump gas here unless you don't care about professionalism and convenience. Every time that I…read morepump gas here I have to go inside and wait in a long line to get a receipt because the pumps never work. When I finally ask the attendant if this problem was ever going to be fixed, she turned her back on me and said that she don't fix pumps. I will be pumping gas elsewhere.

This is the gas station I come to when I leave my client's house who is only 10 minutes away when I…read moreneed to fill up for cheap since gas in Chicago has gotten ridiculously high and overpriced especially in certain neighborhoods. I can keep my car filled each week with inexpensive gas and many people from IL are coming over for gas because the Cook County tax on fuel has been too high and many people can't afford to keep paying the high prices along with some gas station owners (mostly Arab and Pakistani) who are price gouging to make an extra buck. The gas here ranges from $2.49-2.69 but nothing at the $3 mark so far. Seeing how close this place is those who live on Avenues M and O which are close to the state line can actually drive 5 minutes away for cheap gas and save a boat load of money each week fueling their car. For those of you who smoke can get a good deal on cigarettes since the tax on those is pretty cheap as well and many of the gas stations sell them for a good price. I also like how I can get gas and I am not being harassed by homeless people and drug addicts begging for change and asking to pump your gas for some money.

The service at Luke is terrible. Workers are lazy, sometimes don't even give you back your change…read moreif you walk in. 2 stars, not impressed.

Went in this morning and bought some drinks got too work open up one of the drinks and around the…read morering was dirty and trash was in the bottle... minding I broke the seal but I was not feeling that. My coworker told me to not go there anymore because he had bad rep too

From the owner: Quick stops. Quality fuel. Easy rewards. BP keeps you moving and with the earnify app, you earn…read morepoints every time you visit.

I stopped at a gas station (10770 Indianapolis Blvd) to purchase fuel and prepaid $40.00 using my…read morecredit card. I provided the cashier with the correct pump number, Pump #17. After going outside to pump my gas, I noticed that the pump stopped at approximately $35.00 instead of the $40.00 I had paid. I returned to the store to ask why I had not received the full amount of fuel. While I was speaking with the employees, another customer entered the store and stated that she had mistakenly given the cashier Pump #17 when she was actually parked at Pump #12. She then claimed that the gas I received belonged to her and demanded that I reimburse her for the fuel. I checked my bank account and confirmed that my credit card had been charged the amount shown on my receipt. Despite this, the manager, who refused to provide her name, and another employee insisted that I was responsible for paying for the other customer's gas. I did not understand why I should be required to pay for someone else's mistake when I had correctly provided my pump number and paid for my own fuel. While waiting for the police to arrive, the manager, another employee, and the other customer became hostile toward me, calling me names and making threatening remarks, including threats of physical violence. When the police arrived, I showed them my receipt and explained that I had paid for Pump #17 and was at the correct pump. I further explained that I had only returned to the store because the pump stopped at approximately $35.00 instead of the $40.00 I had prepaid. The manager then claimed that she had provided me with a receipt showing that my original $40.00 transaction had been refunded. However, at no time was I given any receipt indicating that a refund had been processed. She later suggested that I must have thrown the receipt away, which is untrue. Both the responding police officer and the other customer acknowledged that I had not made any mistake. I expressed concern that I was being asked to pay for someone else's fuel even though my bank account showed no refund or credit. I was told that the refund should appear in my account by Monday. The police officer then asked whether I would be willing to pay for the other customer's gas using my credit card while waiting for the refund to process. In an effort to resolve the situation, I agreed. As a result, my account was charged a second time, bringing the total amount debited from my account to $75.00 for what should have been a single $40.00 fuel purchase. This situation raises serious concerns. If I had paid cash, or if I did not have sufficient available funds on my credit card, I would not have been able to make the additional payment. Furthermore, I was placed in a position where I was expected to assume financial responsibility for an error that was not mine. To make matters worse, after this entire incident, the manager stated that her company does not believe customers are always right and informed me that I was no longer welcome in the store. I found the entire experience upsetting, unprofessional, and unfair. I believe I was treated improperly despite doing everything correctly from the beginning of the transaction. In addition to resolving the financial issues related to this incident, I am requesting a direct response from Corporate Management regarding this matter. I would like to receive a phone call to discuss the outcome of your investigation, the steps being taken to resolve this situation, and the status of any reimbursement owed to me. I also expect assurances that appropriate customer service, de-escalation, and conflict-resolution training will be provided to the employees involved. No customer who has properly paid for their purchase should be subjected to threats, insults, accusations, intimidation, or be held responsible for another customer's mistake. I would appreciate updates regarding the actions taken to address these concerns and to help prevent similar incidents from occurring in the future. I believe this matter warrants serious review. I entered your establishment, paid for my fuel correctly, and attempted to resolve a discrepancy in good faith. Instead, I was subjected to unprofessional treatment, pressured to pay for another customer's mistake, threatened, and ultimately barred from the store. I am requesting a full review of this incident, reimbursement of any improper charges, a direct call from Corporate Management, regular updates regarding the resolution of this matter, and confirmation of the corrective measures being implemented to address the conduct of the employees involved. I look forward to a prompt response and a fair resolution.