Very helpful and friendly staff. Ordered our grill from here and it was built and delivered very…read moreprofessionally. We drive past other Ace's to shop here.

This is our go-to hardware store. It might be a little more expensive (20-30¢ or so on certain…read moreitems), but, for me, it's well worth it. The customer service is second-to-none. Every time I've come in, I've had an employee help me find exactly what I'm looking for within minutes. Of course, I usually end up conversing with the owner about whatever new project I'm working on. He's great and has, on more than one occasion, saved me money by pointing me to a sale item that still fits my needs. This place genuinely reminds me of the old-school, neighborhood hardware store my dad would take me to as a kid, and I'll keep coming back. Thanks!

I know honest mistakes happen however bought floor model of snow blower yesterday and they didn't…read moregive us keys. Just picked up keys and they don't work. No apology when I called and told them. I guess we will get our workout today.

Tried to buy a lawnmower twice for a pickup and both times the store had credit card issues and…read moresaid there browser we were using to place the online order sometimes didn't work. Both times we had an order confirmation and were waiting for an email update. Didn't hear back from the store and had to call to follow up just to learn that the orders never went through. Decided not to try again, the order was over $750.00, and was surprised that the person we spoke with didn't care. I would think this would be a sizable order, but will purchase it from a company who cares about my business.

This place is really hit and miss. If you know what you want and they have it, good. It's class by…read more If you have questions, then maybe. Some guys there are helpful and others just cranky or spaced-out. If you saw it on the website, oh well. Always call first.

Have used this store with very good results for multiple window screens and paint as their price on…read moreBenjamin Moore is better. One note - they do not participate in Illinois' PaintCare program and will not accept multiple items listed on PaintCare's site (which I said they are not part of) and they do charge for paint recycling. For no cost paint, other recycling, go across the street to JC Licht. Otherwise Ace is a friendly place with good products and services.

This is my second time purchasing a gun safe from…read moreHome-depot. The delivery was unpleasant with one guy having a poor attitude about bringing the safe into the entry way which I paid extra for. Once delivered the safe was still left bolted to the pallet the one mover said they do not do that which ok but defeats the purpose of paying extra to bring it into my home. Once we unpacked the safe we noticed a sizable dent and paint peeling on the front so we called to have it picked up and refunded. I called Home Depot customer service and was told I had to contact the manufacturer directly as they don't do returns themselves. So I called the manufacturer directly and was told that Home Depot has to do the return. So I called Home Depot again and they said they can pick up the safe and refund the money. We received the case number and was informed that it would be picked up today from 10am-2pm and no one showed. I called Home Depot a little after 2pm and informed them no one showed to pick up the safe and was offered a $100 refund to keep the damaged safe which costs me $1,500 and some change. I said no obviously. I was put on hold for about 20 minutes and then the the call either disconnected or Home Depot ended the call after giving the gentleman my information I didn't receive a call back or anything This is my third attempt now to get the safe properly removed from my home and refunded. If I could give ZERO stars I would I have been dealing with this for 5 days now and the incompetence is mind blowing. It appears that Home Depot doesn't care about any customer service whatsoever and whoever they use for deliveries is a joke. Sorry for the long winded explanation but I will not be shopping at Home Depot ever again anyone reading this highly advise going to Lowe's at-least there any issues I had were resolved in a professional and timely fashion.

Went to home depot this afternoon with my wife for flowers for our exterior of our home…read more The selection of available flowers, vegetables, shrubs, and trees was impressive. We were looking for shade flowers, finding the selection overwhelming we asked for assistance. A young woman in gardening named Emily (big shot out to her) offered to assist us. Emily, stayed with us the entire time (30 or more minutes) making sure we purchased everything we needed. What Emily didn't know she would run and ask her manager. I hope Home Depot realizes what a great employee Emily is.

Menard's is the Temu of home improvement. They sell cheap crap. Every time I violate my personal…read morerule of not buying from Menard's I regret it. Case in point now - I wanted a very basic snowblower. HD and Lowe's only had giant expensive fancy ones, so I got the basic one from Menard's. Right out of the box it doesn't even start. Take it back to the service desk and they can't start it either. But they won't take it back because it has gas in it now.

UPDATE: The response from the distributor and from Menards could not have been better. I am…read moreextremely slow to complain, as perfection is not an option yet. But the incredible response was entirely unexpected and appreciated. That it why Menards and their entire distribution platform is so good. And this comes from a guy who used to train a department for the other two big box stores through the upper Midwest. Huge thanks.

Everyone knows there is only one reason to ever shop at ACE; urgent need. We are willing to pay…read moresuper retail for the convenience of getting what we need in the middle of a plumbing problem. I have been shopping at this Ace since they opened their doors 30 plus years ago, under those same rules, which i have accepted. The group of women that have run that place for years, or replacements cut from the same cloth, have always been rude, nasty, almost hostile........ALWAYS, and for NO reason. Today, as before on many occasions, i made a simple $15 purchase. In, out, no issue. Yet the simple act of checking out was i again forced to be insulted and lectured simply because the old gas bag didn't listen to my words, didn't do it right, and had to do it all over again which she didn't like.......and yes, she let me know. I'm done. I'd rather swim 30 miles to another store than set foot in there again. If you doubt my words, ask anyone that shops here....better yet read the one star reviews

Came here last weekend when I was visiting my parents and building things. I needed some L corner…read morebrackets and I decided to run over here instead of heading across the river and over to Lowes or Home Depot. The website said the items were in stock, and they were. An employee asked if I needed help finding anything, which I appreciated. The prices are a little higher here than at HD/Lowes for equivalent things (the brackets I bought here were just under $5 vs $2 and change at the other places), but it's convenient and I like that it feels more personable. For the odd project and hardware need, I don't mind paying a bit more for convenience. But if I needed more than 3 sets of brackets, I would've taken the time to head across town to save the extra cash. Sadly their popcorn machine wasn't in use while I was there, though.

It's clean and organized friendly customer service. Prices a bit high but u will find what u…read morelooking for

Good people; all the right products and services . Store is clean and well maintained.read more