They are the best! I called at 9pm and had someone scheduled for 12 hours later. Super responsive…read moreand able to meet the needs of elder care in a really helpful and supportive way. So grateful for the great service and support!

Steve is awesome and his staff are so good at helping us manage our difficult elderly relative…read more Highly recommend.

For the last four years my mother was confined to a wheelchair. We hired Vercel and her associates…read moreto look after her. Until the day she passed away in hospice recently my mom was cared for with love, compassion, and kindness. Vercel's staff were always there to help, to treat her as if she was their own mother and to offer all of the family support. I simply cannot praise her and her staff enough. If you or your loved ones need home support you can't find anyone more conscientious , trustworthy, or hard working then they are.

Our Willing to Assist caregiver is amazing. She cared for my mother for nearly 9 years until the…read moreend of her life, from limited mobility at first to complete immobility in the end. Throughout this time, mom always smiled when she came to assist, even when she didn't feel well, because she always brought a calm, positive attitude and bright smile. The transition to immobility was very difficult, and she helped us to do it and to learn to operate the necessary equipment. She continued to care for her through very difficult stages over the past couple of years, when mom needed nursing care, making it possible to keep her at home. We were so blessed to have someone of her skill, dedication to care, positive energy, and high moral character.

We were extremely pleased and impressed with the services of Visiting Angels. The aides were…read moreknowledgeable about how to provide care for our mother during the last few weeks of her life. They not only knew how to care for her physically, but they were able to establish a trusting relationship with her. Although we were there with our mother, we were not able to do certain things for her and Visiting Angels filled in what we were unable to do. I would highly recommend their services.

Visiting Angels really was a gift for us. We called desperate for someone to come out the same day…read more Samantha C. came out within an hour to meet with us and assess our needs, and we had an Angel within a few hours of that. Sam also texted me the next day to make sure things were okay and we were comfortable with the Angel that was sent. The Angel I saw the afternoon after the first night was in a chair by the window on her phone when I visited so that was a bummer, we had asked the Angels to sit next to the bed and talk to my Grandma, brush her hair, read to her, and sing to her. So that was disappointing. Unfortunately, my Grandma died the very next day so we did not complain since it was not an ongoing issue. I appreciate the support Sam provided and the company so kindly provided by the Angel so that my Grandma was not alone when she died. It takes a special kind of person to do that and I am grateful.

Highly recommend this service. Compassionate, dependable and very trustworthy. They answer your…read morecall/ text promptly and treat your family member like one of their own.

The CNA has been very patient with our difficult family member, and arrives on time. She tries to…read moreengage. We are grateful!

Our experience with Lorien Harmony Hall was very cold and corporate. The executive team lacked…read moreempathy and compassion for our father who was in critical need of assisted living support. In August, we expressed interest in Lorien Harmony Hall for our father, who really liked the place when we toured. In October, Lorien's Executive Director, Victoria Rosier, decided to deny my father's admission based on an arbitrary clinical assessment that he needed sub-acute rehab first. They did not acknowledge current medical records, or clinical staff attempts to work with Harmony Hall for direct admission. The appropriate action would have been a peer-to-peer clinical discussion to clarify any questions. However, as the clinical case worker put it "they just don't want to take him". Our family invested $4500 in the community fee, had countless emails with Lorien over the course of two months only to be denied by email for an acute incident. When I told the Executive Director, Victoria Rosier, how disappointing this was, she said she was sorry we felt this way and our $4500 check was waiting at the concierge's desk. The entire experience was devastating and left us and our loved ones without planned support. While I believe the sales director, Chelsea, tried really hard to advocate for our family, I do not believe she has the support of her leadership team or the freedom to make executive decisions. She often had to get confirmation from her Executive Director, Victoria Rosier, to finalize any agreements. My experience with Victoria was not pleasant, she was often rigid and lacked the compassion expected of a healthcare executive. She also did not show the ability to be strategic to achieve a common goal, which was helping our father find as safe and welcoming home. My only advice to anyone is if you are looking for a compassionate team that will work to serve your family's needs, look somewhere else.

Do not place your loved one here!!! Bad experience with a family member being told they were the…read moreright fit and they needed 24/7 care instead of Assisted Living.

Helping hands Home Aid was an amazing organization to help with needed home care for my elderly…read morefather. They were always on time, wonderful caregivers, and completely flexible In regard to what our needs were as my father declined overtime. I highly recommend them to anyone looking for caregiver assistance, vetted and professional experience, amazing quality of care, and quick responsiveness when asking questions or for customer service needs.

From the owner: Helping Hands Home Aide & Services completes a personalized care plan for each client and matches…read morewith the best fit caregiver. Doing so allows our staff to immediately notice a change in status, implement a daily routine and familiarity between clients and caregivers. First Aid/CPR/AED classes available in- person or online.

This review is for Lorien Mt. Airy AND Lorien Encore in Turf Valley. My 93 yr. old mother was…read morerecently at Encore for rehab after two weeks on life support in the ICU due to RSV in addition to COPD. It was not a hopeful situation. Miraculously, she showed signs of improvement and was eventually discharged to Lorien Mt. Airy (due to bed availability). She was there for two weeks before we could have her transferred to Encore which is much closer to our home. Mt. Airy was fine, but not what we had hoped. The staff was attentive and very kind, but the conditions were old and crowded. My mother had to share an extremely small room which made it difficult to move around in and to have company. The hallways were littered with equipment and additional rehab supplies. It was no fault of the rehab facility; they seemed to be short on storage areas. When a room finally opened up at Encore we were thrilled. It was day and night. The staff was extremely attentive to her needs, the facility was full of sunshine and spotless and the staff genuinely seemed to love their jobs. I appreciated the fact that everyone wore a mask, even those working at the front desk. My mother's rehab was slower than we had hoped, but it all takes time. My mother went from not being able to move her leg while being in bed, to walking out of there and resuming her former lifestyle (with the help of nightly oxygen) and is now living independently in her apartment at Heartlands Senior Living. The staff at Encore were always there to answer our many questions and would reach out whenever there was a change in status. I was there daily to visit my mother and although she wanted to go home from Day 1, she was sad to say good-bye when the time came. I can't thank the staff at Encore enough for taking such good care of our mother. God forbid that we will have a repeat situation, but if it were the case, Encore would be our first stop!

I am a current rehab patient and laying here trying to receive assistance since my illistomy bag…read morehas leaked all over me scalding my skin with poop and was told not to remove it until a nurse looked at it. Would NOT provide me MY supplies to clean it up. I am also to get my pain medication every four hours and it is NEVER provided in a timely manner. I was told that the nurse was unavailable.

I am confused if they are paying people or maybe they are prejudice.They were so rude and…read moreinconsistent didn't care about the clients needs at all and little respect for the disabled.Never even canceled an don't pick up the phone at all after hours or week ends . Says 24 hours

As my 86 yr old Mother was being discharged from the hospital, we were told she could no longer…read morelive by herself. This all happened on the 4th of July. We were frantic trying to make arrangements for a caregiver. All our concerns went away after contacting Homewatch CareGivers ! I called and from day 1 have had a wonderful experience with everyone I've dealt with. They were truly devoted to doing what was best for my Mother. They completed their assessment and care plan and have been advising me of any necessary changes. They even made suggestions on how to improve my Mother's quality of life. They are very quick to call if necessary and very responsive to our requests as well. Everyone at Homewatch CareGivers is professional, knowledgeable, flexible, pleasant and caring. They are always truly concerned with what was best for my Mother. My family has been extremely pleased with their care and I would highly recommend them.