Excellent care for my visiting mom. Apologies for the late…read morereview. I sought help from BrightStar when my mom needed care during her visit to Las Vegas. From the first call, every team member was kind, compassionate, and responsive. They provided wonderful care in June and July of 2024. Should I return to Vegas, I wouldn't hesitate to hire them again for her elderly care. Thank you all.

We had Nurse Cher coming daily to check on my mother while we were away on a trip. She came daily…read moreand checked her vitals and her wellbeing. She was personable and super friendly, making all of us and especially my mother feel comfortable and that she was invested in her. She was readily available and checked in with us to make sure all was well. Would recommend this company and 5 stars to Nurse Cher for being a wonderful, caring human being!

The providers they sent me were great, however, dealing with the company was strenuous on multiple…read moreoccasions which made it difficult to schedule and track costs and deal with insurance. Very difficult to recommend them.

Audra and her team took great care of my mom! I am so grateful I found synergy home…read moreCare they gave me peace of mind when it came to my Mom.

I have had Firs Light Homecare for two years, going on my third year. my cargue is Amy. Stroter…read more She is real treasure. I have no words to describe how pleased I'm with Amy and First Light Homecare. The office staff is efficient, knowledgeable and courteous and Amy is... I think the only wok I can describe he is amazing. she is fas, caring and very efficient. I highly recomend their service to anyone that is looking for high quality in care, for yourself or a loved one.

I can wholeheartedly recommend Sean and Stephanie's home care services. I helped my Dad hire them…read morefor my Mom (age 87) who suffers from neuropathy and dementia. They were more than accommodating to our needs, hours, and after hour texts and calls. They noticed medical issues that my Dad missed (UTI) and contacted me regularly to check in and update me as I work full time and depended upon their care and attention towards my Mom. When I called other similar services, I did not receive the same response. Some had voicemail, some had my call transferred again and again. FirstLight was immediately responsive and continued that service after the contract was signed. I highly recommend them if you need home care for a loved one. They truly want the best for us and had additional resources as well.

They have truly dedicated staff and owners -making sure they are always fully staffed with…read morequalified and big-hearted caregivers! Always covering shifts if caregivers have family emergencies of their own

Thank to Denise for her attention and care in making sure that we had the right people to care for…read moremy Mom. She even came to the house at 11pm to make sure the new person was introduced properly to my sister and I. We are very grateful for the care provided that allowed us a chance to rest ourselves.

They lie and scheme so they won't pay out unemployment. They keep you active and tell the…read moreassistance you apply for that u are working when in fact you are not. They offer you clients and take them away. This company has put a huge damper in my life with the lying the giving me a client and taking him away just because I ask all the right questions. It's so sad that they claim to be compassionate etc,, and they are not. I've been with this company a long time and had high regards for them. Now, not in the least.

Andi and her staff continue to be the best resources in the valley for home care-- She and all of…read moreher staff merged with Essential care Nevada to continue the Legacy of excellence. EC is owned by a CPA( like Andi) and an RN--more heart and expertise! Systems in place to grow for decades to come--

I've known Rose for years, and I've seen firsthand how much love and dedication she put into their…read morework as a PCA. She truly cares about the people she helps and always bring patience, respect, and compassion to everything she do. If you or a loved one needs a caregiver who genuinely treats others like family, I can't recommend Rose enough to help you with your plan of care, resources and other needs.

Best ever... they're all very professional and full of aloha especially Rose. Highly recommended!!!read more

There are some people who just always go above and beyond; not because they have too, but because…read morethat's just who they are. Alan and Teri Hughes are those kind of people! Alan and Teri genuinely care for others and want the very best for everyone. Thankfully for my family, and the many others the Hughes help, Alan and Teri own and operate a business, ComForCare - Henderson, that is all about serving and helping others in need. Our family was in need to have professional caretakers for my father-in-law residing in Las Vegas while we resided in another state thousands of miles away. After working with another company and finding that company to be unreliable we thankfully found ComForCare - Henderson and the Hughes. From the moment we contacted them they were immediately doing everything they could to help us. In fact, they were at my father-in-law's residence within a couple of hours of our first phone call. Their regular and detailed communication helped us gain confidence and establish trust in their knowledge, services and abilities. Alan, Teri and their team quickly responded to requests and assured my father-in-law was being cared for, as well as receiving the attention and services needed to be safe, healthy and happy. There have been so many needs, tasks and situations they addressed and resolved that were beyond what we could ever expect them to do, that I feel guilty for not paying them more than we have. Additionally, they have been invaluable as advisors in this unfamiliar and unexpected process, helping us navigate every step and turn along the way. We could not have been more blessed to have connected and receive help from Alan and Teri Hughes!!! Our family unequivocally recommends ComForCare - Henderson and the Hughes for anyone in need of professional caretakers for a loved one!

Hired them for demetia care since they indicated they had extensive training in that area. Staff…read moredid not know how to deal with the dementia client. They were then reduced to just providing a safe environment for a few hours of respite for the family and they were unable to provide hot meals for lunch except one time, otherwise the client was fending for herself while they watched so the family had to make sure plenty of leftovers were available to reheat. They did not take client to scheduled appointments, only did light cleaning once in three weeks and did not help client dress appropriately. Completely unable to trust this company with the care of my loved one. Ultimately, they were observed siting in a chair on their phones while the client was left to their own devices or they would watch tv with her. They marketed themselves as being able to provide an enriching cognitive environment with activities specifically for dementia clients, that was never provided and their staff would ask the family what they should do with the client or how to tell if the client needed anything. If the family did not provide ideas, then the staff just sat and watched tv with the client.

It's my pleasure to leave a 5 star review. The Key hires good healthcare workers…read more who are dedicated and experienced. I felt that my bedridden Mother was in excellent hands and I never had to worry about anything. Thank you "Key" for the peace of mind that you have afforded me. It means more than I can tell you.

Complaint Description: Home Care Assistance was hired to…read morecare for me while my wife traveled for work. The care taker lined my self cleaning oven with foil which has ruined my oven. The company owner, Nick Paciello, bragged about the training provided to his team members and about how his team is good at cooking. The Care Giver was not educated on how to utilize self-cleaning oven. She lined the oven with foil which melted into the oven and is now impossible to remove. Nick refuses to acknowledge that his team member was negligent and he blames me for not educating his team member on how to use the oven. Please note that I was bed ridden and unable to walk on my own. I did not know she was lining the oven with foil. It is not my responsibility to teach Home Care Assistance's team member how to use an oven. Nick refuses to take ownership. I would NOT do business with this company.

Mrs.Jackie is wonderful.She is very patient and respectful .We enjoy her when she comes to see my…read moremom.She deserves recognition from this company.

If i could give zero stars I would. I was verbally assaulted by an associate of the company I felt…read morevery unsafe. I was waiting for an associate of a different company to get off of work. I was parked for 3 minutes while the associate of visiting angels touched my car, threatened me, and screamed at me. I felt very unsafe and scared because I am a small girl being threatened by a very large woman. I called the company to tell them my situation and they were very supportive of this associate and made it clear they wouldn't be doing anything and tried to excuse her behavior. As a company who provides a service and are supposed to be caretakers I'm very concerned for the customers for this company.

Terrible disgusting care. I've been home a week and a half and had no shower. One nurse came to do…read morean evaluation. I have a torn ACL I'm unable to get in and out of bed and nobody cares about me at all. I've left here to stink and rot.

Professional, personable company that has excellent Nurses and Physical Therapists. I highly…read morerecommend Greg as your Physical Therapist. He works dilligently to get you in the best shape possible in caring and highly knowledgeable routines. Angela was a great nurse and I would use her again.