I have to say, this has been the most amazing experience I've ever had! RIGHT PRICE AUTO TN (Dolly Parton Pkwy) has truly earned my business and loyalty. Here's a little backstory: I've spent the last 4 years trying to buy a car from various dealerships, only to be brushed off--either because of how I was dressed or dealers assuming I couldn't afford it. Many places asked me to fill out a credit app before even talking to me, treating me like I wasn't worth their time. But at RIGHT PRICE AUTO TN, it was a completely different experience. Brandi was incredible. She sat with me for over an hour, listening to what I wanted and helping me explore options. Not once did she ask how I planned to pay or push for a credit check upfront. She treated me with respect and made me feel like my time and needs mattered. Once we found the perfect car, she kindly walked me through the payment process without any judgment. Then there's Bo--what a patient and thorough person! He took the time to go over my credit file in detail, explaining everything step by step. We discussed financing options for over an hour, and not once did I feel pressured or rushed. Their willingness to help and their genuine care blew me away. Initially, I was planning to wait until the new year to purchase, but the kindness and effort Brandi and Bo showed me changed my mind. After going home and discussing things with my sister, I decided to move forward. Two days later, I returned to finalize the pricing, test the car, and agree to the terms. What really stood out was their flexibility. On the day I picked up the car, I was running late and wouldn't make it until close to their closing time. But despite that, they reassured me and waited patiently, even though I was coming all the way from Georgia. I can't say enough about how wonderful this team is. From their professionalism to their kindness, they truly went above and beyond. I wish more car dealerships treated people like this. They made a stressful, intimidating process feel easy and comfortable. Thank you, RIGHT PRICE AUTO TN, for making me feel valued and for helping me find the perfect car. You've earned my business for life. Highly recommend to anyone looking for an honest and caring dealership. I'm truly blessed to have found you! read more

Right Price Auto - Used Car Dealers Near Me - Sevierville, Tennessee

I truly hate having to leave a review like this, but after everything I have experienced with Right Price Auto, I feel other people deserve to know about my experience before purchasing a vehicle from them. I purchased a 2017 Nissan Altima from the Right Price Auto location on Dolly Parton Parkway. Within approximately six months, the vehicle needed a transmission. When I later attempted to trade the vehicle in, I discovered something extremely concerning: according to the records I found, the vehicle had reportedly been declared a total loss before I ever purchased it. When I brought this information to Right Price Auto, I was told they supposedly did not know about the vehicle's history. However, the records indicate that this occurred before I purchased the car. Despite the situation, they refused to take responsibility, take the vehicle back, assist with a trade-in, or offer any meaningful solution. I was essentially told there was nothing they could do and that I needed to contact the financing company myself. I feel completely taken advantage of. I was charged approximately $14,000 for a vehicle that, after everything I discovered and experienced, was worth only a fraction of that amount. I was left stuck making payments on a vehicle with serious mechanical problems and a history I was not aware of at the time of purchase. Unfortunately, my problems did not stop there. Before discovering the issues surrounding the Altima, I trusted this dealership enough to purchase another vehicle from them--a 2019 Subaru. Looking back, that was one of my biggest mistakes. At the time, I had no idea about the history of the first vehicle or the problems that would later come to light. Had I known then what I know now, I would have never purchased another vehicle from Right Price Auto. I have not even had the Subaru for a full year, and now the transmission has gone out as well. My car has been sitting at Right Price Auto's shop for over a month. They have reportedly installed two different transmissions, and neither one has properly resolved the problem. Meanwhile, I am a single mother with children who has to work and depend on reliable transportation. During this entire situation, I was not offered a loaner vehicle, rental assistance, or any meaningful help getting transportation while my car has been in their possession for over a month. I understand that vehicles can have mechanical issues, and I don't expect perfection. What I do expect is honesty, transparency, and for a dealership to stand behind the vehicles they sell--especially when a customer experiences repeated major problems shortly after purchasing multiple vehicles from the same business. The lack of accountability, communication, and concern throughout both situations has been extremely disappointing. I have felt dismissed and left to deal with problems that I believe should have been handled much differently. I purchased both vehicles from the Right Price Auto location on Dolly Parton Parkway. Brandon was the salesperson involved in selling me the vehicles, with assistance from other employees whose names I can provide based on my paperwork. I rarely leave negative reviews, but after everything I have experienced, I feel obligated to share my story. I strongly encourage anyone considering purchasing a vehicle from this dealership to do your research, check the vehicle history thoroughly, have the vehicle independently inspected, and make sure you understand exactly what you are buying before signing anything. My experience has been financially and emotionally exhausting. As a working single mother, being left without reliable transportation while still being responsible for expensive car payments has been incredibly difficult. I gave this dealership my business twice and trusted them with my hard-earned money, only to find myself dealing with major vehicle problems both times. I truly hope no one else has to go through an experience like mine. read more

WARNING: Do Not Do Business With These THIEVES! We are a transportation company that was hired to transport vehicles for this dealer. We fulfilled our contract, picked up and delivered the vehicles on time, and everything went smoothly at delivery with no complaints whatsoever. Yet, these dishonest people had the audacity to STOP the check without reason! We've done our part and provided quality service, only to be met with unprofessional, shady behavior on their end. This is a textbook case of theft, and we will be reporting them to the proper authorities. DO NOT engage with this company. They have shown they cannot be trusted and will try to cheat you. Highly suggest you steer clear if you value honesty and integrity in your business dealings. read more

After having some time to calm down and reflect I can write an honest review on the experience my family had with Right Price Auto. If you want an agent that is great at her job, NOT pushy and willing to do what she needs to for you by all means please ask and go see Brandi, she was hands down great and a solid 5 stars. Then why am I giving this review a 1 star review then you ask, well that would be because the owner/manager doesn't keep his words when you make a deal with him on the vehicle. Approximately 2 weeks ago my mother purchased a car from this dealership. She loved the car and what features it had except for one thing, the tint percentage that the car was in. For her it was just way too dark. I am talking drug cartel can't see the person on the inside let alone any car coming up on you from the outside dark. It might be the match for others but not for her. When my mother went to the car lot she told them straight out she doesn't like pushy agents and she knows exactly what she was looking for: A Ford explorer, close to her previous explorers age so 2015 or newer, 4x4, heated seats, towing, you know the common works for the newer cars. While working with Brandi there was a gentleman present with her that asked my mom what it would take to make the sale as they had cars to move around. My mom was very forward she said she likes the car but not the darkness of the tint so she would like that removed of the front. The manager/owner said no problem we can make that happen. This is where my 1 star review is going to come to surface. My mom put a deposit on the vehicle and they scheduled the car for the tint to be removed that Wednesday. We brought the car back Tuesday night for service Wednesday. When we dropped the car off she spoke with a couple different people letting them know that she really needs the tint off the front of the car but wouldn't mind it taken off the whole car. On Wednesday about 4/5 p.m. my mom received a call from Brandi telling her that her car was done, BUT they only took the tint of the windshield ONLY. My mom was explained that if they took the tint off of the all the windows Brandi would not have received her commission. That there was no profit in them taking the tint off of all the windows. When my mom arrived at the car lot, they told her they could take the rest of the tint of for $150, or she could remove it herself. Don't get me wrong my mom is a fully capable woman and as never allowed anything to stop her. This however really pisses me off. Hey Right Price Auto, my mom bought your car out right $14,000 flat with tax. No BANKS, NO LOANS, NO WAITING ON APPROVAL. You had the check the next day in hand when you provided her with the key, with your word that you were going to take the tint off of the front of the vehicle. Now I have talked to multiple car fanatics, car mechanics, tint specialist, questioning them on what they consider to be the front of the vehicle and remarkably each one told me the following: windshield, front driver side window, front passenger window, and if it applies the little quarter windows if it on that specific car model on the front. So why is it a different story at your dealership. Why give a hard-working woman you word that you could remove it for the cost that she was willing to pay only to back out and say there was no profit in it for you, let alone that it would threaten the commission of your sales agent. That is very shady if you ask me. I personally would not buy a car from this lot unless the things that I am wanting done for the specific/set price is in writing and signed by all involved. That way rightfully I can hold you to your end of the bargain, unfortunately in this case we did have to go else where to have someone remove tint and it is 100% better to be driving in the car now. Even your "mechanics" when the car was initially dropped off knew what car was brought by calling it the "drug/cartel car". I hope and pray the next person that buys a car from you that you do better for them and not go back on your word. read more

So I bought a 2018 Dodge Ram 2500 Power Wagon. I already wrote a bad review concerning a heating core that should've been taken care of before the truck was put out on the lot for sale. I bought a year warranty from them with the purchase of the truck, thank God, however, they now won't take my business because I called them out after not fixing my original displeasure and is referring me to the local Dodge dealership in town. Now after only having the truck for less than a month I was driving the truck on the interstate and at 70mph the steering wheel and the whole inside of the cab of the truck started shaking violently. I took it to the Dodge dealership in town since I don't trust the Right Price dealership or the service department and found out that the driver's side Universal Joint is broken. The Dodge dealership also recommended that the Wheel Bearing should also be replaced at the same time which means that Right Price didn't inspect the U Joint and the Wheel Bearing. I can't prove that they didn't put the truck up on a rack to inspect the truck and all undercarriage but that's a major service that should be checked before putting any vehicles on the property for sale. Upon further testing the Dodge dealership found that the washer fluid was empty. Really? You mean to tell me that Right Price can't even check to see if the basic maintenance of washer fluid can't be filled? Now the total bill is $1790.05. Thank God I bought the warranty and I just have to pay the $100 deductible but my goodness!! Please if you're reading this: Do not buy anything from this dealership unless you want to be like me and have your vehicle in the service department shop more than it's in your driveway. People buy vehicles to drive not to buy a vehicle that always stays in a service department shop. Buyer beware. read more

Purchased my new car (2019 Lincoln MKC Reserve) on Saturday and had a great experience with Bill McGinnis and Right Price Auto. Bill was helpful from start to finish, with info on the car, easy test driving experience, and thorough assistance with the financing and the purchasing paperwork. No negotiation on price, but was pretty fairly priced to start. SUV is in great shape given its age; did run into an issue with some tiny ants evidently living in the roof rails - told the dealership and they simply advised I get an ant bomb if they are inside at high numbers (they are, but only in low numbers so far) and that the outside ones will go away with time/driving. Time will tell if they are right... read more

Right Price Auto - Used Car Dealers Near Me - Sevierville, Tennessee

it has been over one year now, since purchasing my 2nd vehicle from Right Price Auto. The vehicle was advertised online as third row, I was reassured by staff it was third row. I get the vehicle home, and immediately call rpa and tell them I discovered it in fact, did not have third row. Sales researched if a third row could be added, but it can not. i was assured that if it couldnt be worked out, they would have to resend the deal by sales. I then didn't here from them for about 2 weeks. I attempt to return the vehicle after they reopened from a blizzard, only to be told by the manager Bo, that wasn't an option I had, they would have to put me in something different. they told me to walk the lot and look around. they also admitted, and I have video proof, that they were "dumb founded" When I told them it didn't have 3rd row. weeks of searching their lot online and in person goes by. I email bo, he tells me if I cannot find a replacement on the lot, they'd have to go to auction for me. I email back and ask how that all would work and never recieved a responce, nothing else. Each time I ask sales about a vehicle on the lot that may be a replacement, I'm given no info and told to keep looking online for the info on new cars to get into their system, never once a followup on info for a vehicle I requested. I decided to hire an attorney. The contract contains an arbitration clause, so went filed for arbitration. The owner broke his own arbitration clause by not following thru with the arbitration. I did what the contract told me to do, as far as filing arbitration, but the owner adam didn't respond back to it, thus not allowing it to be settled per his own contract. months later i have him served, which took almost a month, because he was dipping and dodging so he again has 30 days to respond. he waits until the last day to get an attorney, and we have to give him and his attorney time to get caught up. so now they say they don't want to go to court and want to settle, but it's been a month and my attorney cannot get in touch with his. This owner and company have ZERO credibility and ethic. credit acceptance, who they finance thru, isn't allowed to do business in new York due to practicing predatory lending, but rpa has no issue with them being in TN. Adam and his company made this mistake, and have done everything possible, blatantly, to bury it and just put me off and delay every single instance he was able, and still is to this day. His actions track along side his ethics, and shows in his behaviors still. it has been over a year, and my attorney has only been able to speak with a Rpa one time, thru an attorney. if you want to make it right Adam, now is the time. I'm prepared to see this thru every step you want to delay and drag it thru, however I will continue to post appropriate reviews and reminders where ever I see it beneficial to do so. Be VERY VERY careful when dealing with this auto dealer. they do not honor their word, their own contracts, or return customers. read more

worked with Paul & he done whatever he could to get me into a vehicle ! purchasing a vehicle is always a hassle but that was never a problem for Paul ! once I got everything i needed for them to proceed my application the process of getting me into a vehicle was no problem ! would recommend to stop by here & check it out if you could ! read more

If I could give a negative 10 I would. Where do I start . Bill the car salesman , he is what I call a typical salesman , he did not care that he sold a lemon to a single mother , hope he doesn't have a daughter or granddaughter that this ever happens to. Then lets go with BO the so called financial part of the sad situation with his lying cry baby story of being poor as a kid and this is why he would never hurt a single mother of 2. He has lied from the beginning. I bought a 2014 Chevy Equinox that had 84,000 miles on it and both Bo and Bill had a fake carfax in front of them that states this car was in perfect condition that came from an older gentleman down the road. They said with the carfax they did not even check the car out with their service department. Now I do take some responsibility with this bc when I took it for a test drive I personally knew there was something wrong with the brakes and tires so I brought it back and told them the dash looked like a Christmas tree with all the lights , they said oh thats fine they will just reset it and it will be fine but if anything was actually wrong with it they would fix it , Well I had it for 2 days and guess what it broke down in the middle of the road and on a mountain rd at that. Well they come pick it up and say oh this is your fault bc you let it run out of gas and the fuel pump went out , lol well first of all it was not out of gas and even if it was that would not be my fault. I call them the next day and Derrick is the rudest probaly the sorriest mechanic I would know. He is not even in the top 5 of being a shadetree mechanic. They supposedly fixed it 5 times in 3 weeks of them having this lemon and still could not get it right so they sent it to Vol Chevy ( real mechanics ) they have been nice explained that we really go a bad deal but this is typical with Right Price Auto . DO NOT GO THERE!!!! The owner haha he is a coward won't even talk to me to try to resolve this issue. I called the finance company and they were willing to revoke the loan if RIGHT PRICE AUTO would give them the ok but Bo would not. I have all of our conversations on record . They will reap what they sow!!!!Derrick and Bo said if I put a bad review on here they would not help me any more but from what I see they did not help in the first place. I will be putting a review on BBB as well. read more