it has been over one year now, since purchasing my 2nd vehicle from Right Price Auto. The vehicle was advertised online as third row, I was reassured by staff it was third row. I get the vehicle home, and immediately call rpa and tell them I discovered it in fact, did not have third row. Sales researched if a third row could be added, but it can not. i was assured that if it couldnt be worked out, they would have to resend the deal by sales. I then didn't here from them for about 2 weeks. I attempt to return the vehicle after they reopened from a blizzard, only to be told by the manager Bo, that wasn't an option I had, they would have to put me in something different. they told me to walk the lot and look around. they also admitted, and I have video proof, that they were "dumb founded" When I told them it didn't have 3rd row. weeks of searching their lot online and in person goes by. I email bo, he tells me if I cannot find a replacement on the lot, they'd have to go to auction for me. I email back and ask how that all would work and never recieved a responce, nothing else. Each time I ask sales about a vehicle on the lot that may be a replacement, I'm given no info and told to keep looking online for the info on new cars to get into their system, never once a followup on info for a vehicle I requested. I decided to hire an attorney. The contract contains an arbitration clause, so went filed for arbitration. The owner broke his own arbitration clause by not following thru with the arbitration. I did what the contract told me to do, as far as filing arbitration, but the owner adam didn't respond back to it, thus not allowing it to be settled per his own contract. months later i have him served, which took almost a month, because he was dipping and dodging so he again has 30 days to respond. he waits until the last day to get an attorney, and we have to give him and his attorney time to get caught up. so now they say they don't want to go to court and want to settle, but it's been a month and my attorney cannot get in touch with his. This owner and company have ZERO credibility and ethic. credit acceptance, who they finance thru, isn't allowed to do business in new York due to practicing predatory lending, but rpa has no issue with them being in TN. Adam and his company made this mistake, and have done everything possible, blatantly, to bury it and just put me off and delay every single instance he was able, and still is to this day. His actions track along side his ethics, and shows in his behaviors still. it has been over a year, and my attorney has only been able to speak with a Rpa one time, thru an attorney. if you want to make it right Adam, now is the time. I'm prepared to see this thru every step you want to delay and drag it thru, however I will continue to post appropriate reviews and reminders where ever I see it beneficial to do so. Be VERY VERY careful when dealing with this auto dealer. they do not honor their word, their own contracts, or return customers. read more

Shady car dealer trying to sell cars with bad carfaxs for top dollar stay far away they are liars

DO NOT WASTE YOUR $ HERE!! They will rip you off!!! Exactly 1 yr ago, I bought a 2011 Nissan Murano from them. It had 63k miles on it. I paid $13k for this vehicle. About a month ago I heard something rattling on the back passenger side. Had it checked & the ENTIRE REAR SUSPENSION IS RUSTED IN HALF! I've called 3x & can't even get a call back! They HAD TO KNOW THIS WAS AN ISSUE! I know their mechanic checked it front to back when they bought it! And they never mentioned it to me AND STILL CHARGED ME $13k!! We're not talking about a $3-4K vehicle. $13k!! Think about that for a minute. The vehicle has all the bells & whistles, looked new inside & out & only had 63k miles on it. This was the 1st newer vehicle I had ever had a chance to buy. I paid cash for it, so it's not like I can say "You either fix it or I won't pay". They got their $$ up front! Never in a million years would I or anyone else that I've talked to, have thought that a car this new & with this few miles, would have had that amount of rust underneath it! My mechanic told me that there's no way that amount of rusted happened in the year that I've had it. He is 100% sure the damage was done when I purchased it, & that they were well aware of it! I even purchased the extended warranty for the car, but bc it's rust & not a "component failure", the warranty won't even pay to have it fixed! The salesman saw a young, single woman looking to pay cash for a car, and totally took advantage of the fact that I wouldn't have asked to have the tires removed & look behind them, where the rust is the most visible. So, don't give these people your hard earned money! They will sell you a junker, & do it with a smile on their face. Then, when you have a problem & call them, they won't even give you a call back. And they sure won't stand behind what they sell! I'm so disgusted with this business! I have moved from where I lived when I bought the car. I'm now 3 hrs away or I'd go there in person! But I'm afraid to even drive this car to the grocery store, let alone 3 hrs away! I will FOREVER TELL EVERYONE I KNOW TO STAY AWAY FROM THIS BUSINESS! read more

This is a dealership that has went way out of thier way to make sure i was happ and satisfied. Would recommend to everyone.