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    Thorpe Automotive

    3.0 (6 reviews)
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    Ornl Federal Credit Union

    Ornl Federal Credit Union

    1.0
    (2 reviews)

    This is the absolutely the worst financial institution I have ever had the misfortune of becoming a…read moremember. Since last Friday, March 12, 2021, this institution has been holding almost four thousand dollars of my wife and I resources in a pending hold status. Both of us have spoken to representatives from ORNL on multiple occasions to try to resolve this issue. We were told that they only release direct deposits 2 days prior to settlement and they only do this as a courtesy. My wife called ORNL customer service today Monday March 15 2021 to find out what the delay is due to our utilities need to get paid. The woman was ignorant, never asked my wife's name, account number, nothing. Just spouted off information all the while having an attitude. This caused my wife to have an anxiety attack that she was still dealing with when I got home from work. The checks are still in a pending status after being told they would clear by end of business today. Do not use ORNL for anything. They treat members like children, are inconsistent in how they enforce policy and procedure, and make you feel like you should be grateful they allow you to join. As soon as its possible, we are finding a new bank. It is our money, we should not have to beg for it nor should we be made to feel insignificant. WORST PLACE EVER TO PUT MONEY!!! Stay away.

    This place is a big cluster absolutely horrible customer service. Should have closed down this one…read morean left the one in Kroger's open .Going to try my best to talk my employer to change banks .

    Thorpe Automotive - autoloanproviders - Updated July 2026

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