This particular Gateway location, on Poplar, is hands down the best place to take your car to…read morehandle tires and general maintenance. They are lovely here - the customer service is phenomenal and they are HONEST to a degree rarely found in this industry. It's always pretty busy, and they don't take appointments - it's always first come, first serve - so I usually try to make it in as early as possible, but I've never had to wait an unreasonable amount of time. I know that if I drop my car off in the morning, they'll have it ready for me by the end of the day. They are never trying to gauge you on price - many times I have come in expecting to replace a tire and they've told me it's unnecessary; instead, I've left with a tire patched and paid nothing. Because they are so wonderful here, my whole family really makes an effort to bring all the business we can to them. I'd rather deal with Gateway than a dealership any day! We stumbled upon them about five years ago and we will continue to bring our cars to them as long as they stay in business.

I visited your Collierville location for a oil change on 7/21/2026 at 12:00 p.m. The guy that…read morewaited on me was rude and unprofessional. He said they was busy and it would be an hour wait but I was willing to wait. He never came back to give me the status. I ask some of the other staff to check and they was not friendly either. I have brought my car to your establishment in the past but it had been a while. He insinuated because I hadn't been to you that I wasn't taking care of my vehicle. All the staff seems to have the worst attitudes and I am not sure if it's racially motivated but I am uncomfortable. There were people that came after me but got their vehicle back before me. I feel I should have been notified of the status Instead I had approximately a 3 1/2 hour wait. I won't be back to that location. I have a 2015 Nissan Altima.

Today, August 10th, I got an oil change for my 2019 Honda. I didn't catch the name of the man who…read moreworked on my car, but he was incredibly sweet, gentle, and always smiling. I have genuinely never met a man with such a kind and warm face. The two ladies working at the service computers were also very sweet. My family will definitely keep coming back here for all our future oil changes. Thank you so much!"

I pulled up a little after 7 and John opened the store early for me and went above & beyond; I got…read morean oil change and he did it himself with excellence. Also he advised me on a noise in my car that no one else in town could diagnose, etc. Left feeling a bit more confident in my car! Thanks John!

My number 1 go to shop for an oil change since 2012. I never had an issue with the service…read moredepartment its always friendly and helpful.

They are always quick and friendly. My favorite Valvoline location to get an oil change.read more

I want to provide another shout out to Hub Automotive. I finally took my car in for a LOT of…read moreregular maintenance work that i had ignored for ... years (typical stuff like tune up, fluids, belts, spark plugs, etc). After the initial fix, I still had some follow up items because things were not quite perfect with my ride. The Hub saw me right away, got things tweaked perfectly, and now my car drives just like the day I bought it off the acura lot. I really appreciate all of the great and hard work hub automotive does! And they are dog friendly :D.

The quality of work is horrible and overpriced compared to other shops. Often end up paying twice…read moreas much to fix problems they created.

Impressively bad!! Workers all sitting in their cars when I pulled up. They were visibly annoyed…read morethat someone had to assist me. They took one look under the hood and said they couldn't help. (Late model Audi). The shop and parking lot was filthy.

I used to go there for oil changes, but they are what we used to call a Clip Joint. They were…read morecharging me way over $100 for an oil change. Then finding other things to charge me for. The last straw was when the tried to tell me that my one month old battery was in need of replacement. The cheapest wind shield wipers they could sell me were over $40. I won't go back there again. The people who work there are over the top rude.

In and out in 15 mins and cheaper than my dealership, Jim Keras. Keras usually takes about 2-3…read morehours and ruins my day. This is my joint from now on.

This location has helped me keep my Saturn running for 23 years. Today was no exception. Thank you!!read more

You cannot beat Stigler for quality work! He will not sell you anything you dont need…read more Warren Bartlett

In the past I've taken them a '55 Chevy, '56 Caddy, '80 Mercedes 450SL, 2000 Miata, and today a…read morePrius V and been nothing less that perfectly happy with the work and service. Highly recommend!

Had a rough start with them, but they eventually made it right. Will continue to use Firestone in…read morethe future.

Unprofessional with a dash of Twilight Zone at Firestone Poplar and Highland…read more Another Firestone location couldn't reattach my tire sensor after fixing a leak. A tool was locked inside a toolbox and the key was with someone who had left for the day. That was okay. Mistakes happen. They apologized, handed me my tire pressure sensor in a Firestone bag and asked me to come back so they could reattach it. I was traveling so I made an appt. and went to the Firestone at Poplar & Highland to have my sensor reattached. During the hour or so wait, I watched my sales manager and perhaps the store manager soothe a mildly irate customer by giving him a free oil change. To reattach my sensor, I was charged over $40. When I said it didn't make sense, the charge was reduced to $20. I said that it still didn't make sense. Why am I paying - it was Firestone's mistake. The service manager very politely explained that he had not had an opportunity to call the other branch to verify my story. I immediately volunteered to call. He ignored me and explained WALMART'S return policy. Yes, Walmart's product return policy. I couldn't see the face his associate who was 4feet away and silent. I wondered if the customers behind me were listening. Minutes earlier, this same service manager gave a customer a complimentary oil change to resolve a service concern. I was required to pay to resolve one. Why do customers with service concerns receive such different treatment? Was it my long blonde hair? Was it because I am "nice"? Or maybe he didn't like my dress or flowery umbrella. Help me, a former national director at a national service company, understand. I'm knowledgeable about how corporate brand continuity and customer service are supposed to operate. There are standards for pricing, standards for service, and standards for doing the right thing. I paid the $21.95 to the sales manager to whom I'd given a $5 tip the week prior for checking my tire pressure. And left. I left... with disappointment, anger, an explanation of Walmart's return policy and questions.