Would I recommend Right Tough Movers to a friend? Yes. Miles and Jada were helpful and clear with the quote, booking, and satisfying the building requirements for move in (the building was more demanding than any I have seen). They worked with me to find a time on very tight time frame and on a very busy moving day. Getting this completed with a reasonable quote was unexpected in a good way. The moving crew was punctual and finished the job under the time estimate. I was happy. Two things that will make your move easier: -Clarify payment method before your moving day. For my move they wanted cash paid to the moving crew the day of the move. Have the cash ready to reduce stress. -If you quote a move for just boxes, have all small items in medium to large boxes that can roll on dollys. read more

It was a total nightmare. The short summary is they massively over charged, demanded payment before unloading the truck- In cash without warning, they kept up charging for things that didn't need wrapping (a cat scratcher made of cardboard- $100). The things we paid to have wrapped that were important were broken by the movers. This was a really terrible and stressful experience. They seemed to have no idea how to move anything, flat screen TV's left balanced against walls on their screens. Mirrors shattered, my couch had a foot sized hole in the bottom of it, a framed picture printed on gallery aluminum was dented and scratched beyond repair. We lost glasses and bowls that were individually wrapped and in divided cardboard boxes with "fragile glass" written on the side. Wine that was marked as wine was balanced 3 boxes high on furniture legs (we managed to save them and put them in a car instead). The worst part was despite these 4 guys being paid by the hour they just kept complaining the whole time. Four big dudes show up and one is super aggressive from the start about the job being too big for them. My 115lb wife could carry every one of those boxes. It was a 4 story 1 bedroom walk up. We had every single item packed in boxes and no oversized furniture. They kept telling us it was a 9 hour job (We were quoted 4.5 hours) and before they would unload the truck they insisted I give them $1800, the original quote was for $750. They ended up finishing after just 5 hours and refused to give any of the money back. The management company would not take our calls on the day and would not return them after. If you want to have guys standing over you and your wife intimidating you, extorting you and breaking your stuff then this is the company for you. They were wiping their sweat with paper towels and toilet paper and dropping it on the floor for us to pick up after. They managed to take multiple breaks to have a shit. Every time we turned around they were sitting down or talking on their phones. They damaged our walls and our stuff. To top it all off when we were quoted the guys at Right Touch kept saying we would have nothing to worry about, they would disassemble and reassemble everything. These guys literally dumped everything in a pile on the floor in the lounge room and left, we had to beg them to carry the mattress up the stairs because I couldn't do that alone. We found some boxes left in the lobby of the new apartment after they left. We were being really nice to them because it was a move on a hot day with stairs, we bought them some water and Gatorade from the bodega and encouraged them to take breaks if they needed but that turned into a break every single time they moved something, even a box of pillows (I'm not kidding). Everything about this was terrible and the management literally wouldn't call us back to offer any explanation and to top it all off they showed up late and at the wrong address. At the end before they walked out they stood over us and made us sign a release saying nothing was broken and insisted that nothing was. As soon as they were out the door we started to find things scratched, smashed and damaged. Comparing this to the last move we did with the same stuff into the same apartment this was night and day. Double the price, so much damage and the attitude was terrible. I took pictures and shared them by email with management and they simply wont respond. We tried to call them during the move but instead they called the movers and told them we were complaining about them which just made it worse. Toni talks and talks when you are getting the quote, he'll tell you all sorts of stories about his dialysis and long term marriage and about what a great company this is but then will lie, not listen and refuse to talk to you. We were happy to pay and happy with the quote by the hour but I simply don't have any clup how this cost $1800 for just over 5 hours work with all those breaks and all that time spent arguing with us about how long it would take. I really can't say anything nice about this company or these movers. See the pictures attached. read more

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stay far away from this company. unprofessional, incompetent and really just a bad buisness. Terrible experience with these guys after they scratched my floors. Nobody calls you back or takes responsibility for there actions. read more

Had the worse experience. The movers were not masked when they showed up. I had an appointment on Monday morning they never showed I lost a day of work. Tried to contact the office they said the mover was at the door but he showed up elsewhere couldn't even find the correct address. When I rescheduled the contract was never discussed ahead of time. They do a very poor job with taking care of the furniture and the boxes and delicate items. Charge credit card for deposit then want cash upfront other wise they don't unload the truck with your items. Then when I paid them the cash they still left all the furniture without assembling it back and drove off. Overall very unprofessional would not recommend. read more

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I moved from a house to an apartment . Paula, the company's estimator, personally explained the process and gave an estimate which was on par what I finally paid. Last time I moved it was 34 years ago. I had a lot of questions. The day of the move, the movers came on time. They packed the furniture and all kitchen. It looks they know what they are doing, because all kitchen fragile items came back in perfect conditions. Nothing was broken. I put my stuff into the storage for 10 days. On the move to apartment day, again the movers were on time, very efferently unpacked and put together the furniture, Nothing was missing. I will use the company if I need to move again. I am HIGHLY recommending Right touch movers for your next move Sara Minsteris read more

I used right touch to help me move and they even came on a Sunday. Their employees were kind, courteous and helpful. I appreciate the extra care they took with our valuables. We also dealt with their senior manager, Anthony. He is extremely professional, easy and a pleasure to work with. I recommend right touch for all your moving endeavors. read more

Awful service. They showed up at 10.20 to my house for two days in a row cause of the traffic, and then adding an hour for the trip. They gave me a quotation without bothering to come and see the location . So when they arrived at the flat the day of the moving they started add money and money upon the service. I ended up paying 3 times more the estimate. They were in rush and the situation was far from comfortable. And the end of the day they did not finish, and we had lots of stuffs left behind, but it was just a 3 bedroom flat , not even a big apartment. So they had to add another day. The transparency and the communication was terrible. And it was just about to add money and tips. From my house to the place I moved there are just 11 streets straight on an Avenue. Very simple. They took 45 minutes drive or more, and I know exactly it was impossible. When I told them that, they said it was about traffic. No way. And they wanted me to charge for it, but fortunately they didn't. It was all about tips and charging me more money for every single service. They promised me a " white gloves service". Please see in the photo and the condition of my mattress was full of black dirty marks. Good luck if you pick this company. The good thing was that the owner called me in the evening offering his apologies. But not some money back. read more

Right Touch Movers - Movers Near Me - Fresh Meadows, New York

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I had to move about six furniture items locally from an estate sale and need a moving company asap and decided on these guys since they are local also. Got a quote over the phone, seemed a little on the high side, but I didn't haggle. Set the time and date of the move. The day of the move, the driver called and said he could come earlier if I was available. Sweet. A graffiti covered truck showed up and I started to have low expectations, but the movers wrapped up all the items that needed to be wrapped to prevent damage. The only thing is they forgot to secure the wooden shelf in the buffet table, which you could hear knocking around as they moved the item. Thankfully, there was no damage. The entire move probably took less than 90 minutes and was relatively stress free. Would probably use again for a small local move. read more

Having moved to NY only 5 weeks ago, learning the ins and outs of moving was done in short space of time between myself and my wife. However, we REALLY wished we read Yelp before booking these movers because this company's customer service is one of the worst out there . Moving Guys were on time for packing our stuff which was located in Long Island and packed furniture of a 1.5 bed apartment in an hour. Movers reached an hour late BECAUSE of the OFFICE's mistake !!!!!!!! We spoke to Mr. Tony Allen twice the week of moving who repeated our receiving address twice on the phone yet the paperwork had a whole other town ! Now the actual movers were so efficient that we couldn't take out our frustration on them but as it pertains to the office staff, you guys SUCK ! MAJOR CONS: 1 ) No.1 rule of customer service : DO NOT LIE on your clients. When we tried to discuss that the issue of the wrong address, the manager or the lady from the office stated she had phoned my wife and She confirmed the address ( wrong one ) when in actuality the call was to confirm the arrival time of the moving van. Additionally, she kept saying the van was two blocks away ( when we found they were taking excessively long to get to us), only to realize the guys told us themselves, they went the actual wrong address, which was nowhere near two blocks away from the receiving point. 2) Mr. Tony Allen was nowhere to be found. 3) I signed the summary sheet when they arrived before they started to move which had the wrong address but it is YOUR job to work WITH your clients. Paying the difference (1.5 hours more than the initial estimate) didn't bother us as much as the nasty attitude from the office we got. Seems you pay folks nowadays to abuse you since customer service was nowhere near apparent in this situation. So in summation, stay away if you can regardless of the discount you're promised. read more

Right Touch Movers is by far the best moving company I have had the pleasure of using to move my valuables. Service was prompt and the gentlemen took extra care with everything! I will be sure to use Right Touch Movers for my next destination!!! read more

This was my 4th move and rite touch, by far were the best. Oscar and his 3 man crew were on time and worked very fast and efficient. The final amount they charged was a lot cheaper than some other movers i previously had used. No damages were incurred during the move as well. Thanks Oscar. read more

RIGHT TOUCH MOVERS is exactly what I needed to move my prized possesions from one city to another. The Moving crew was exceptionally thorough, very careful and extremely professional. Kelly was also superb in handling my needs. BEST CHOICE IVE MADE EVER!!!! read more

These guys are very trustworthy and full-fill their commitment when push comes to shove. They'll go out of their way to make you a satisfied customer. Highly recommend them! read more

Horrible experience. Would give zero stars if possible. Absolutely unprofessional crew, treated our possessions and furniture with no care or respect at all. They arrived 3 hours late and never called, made up a story about getting a flat, then the whiny driver complained to us about there being no parking for them on our street in New York City! The untrained, obviously inexperienced, lazy guys wrapped our furniture by putting their tape DIRECTLY on the wood and then putting blankets and more tape on top - followed by sliding the furniture down the flight of stairs instead of carrying it. EVERY SINGLE PIECE has chips, dents or scratches, and THREE items were broken to the point of needing replacement. Boxes very clearly labeled FRAGILE were thrown, upside down into large wardrobe boxes UNDER other boxes, further showing no regard or respect for other people's possessions. Their unprofessional attitude and lack of training ruined our entire moving experience. They left behind all of their trash, plastic bottles and empty tape rolls along the sidewalk and the inside stairs of our building. I gave them ice pops because it was so hot out, and one of the guys left the melted sticky juice remnants and wrappers laying on a wood dresser, like a 2-year-old. At one point, the driver/crew chief (ha!) menacingly asked me if I had a plan in case everything didn't fit on the truck, blaming me for their lack of preparation and their sales department's lack of asking for measurements and information. They disassembled furniture and didn't reassemble it after moving us, didn't provide us with the shelf holder pins they removed, and left behind parts from their own drill further revealing the incredible unprofessionalism of this crew and company. Don't try to save a few buck with these guys, you'll end up paying for replacement items costing WAAAY more than you'll save. ZERO stars. Run. Don't do it. Horrible experience. read more

Used this company to relocate from upper east side last month and they were great. The moving estimator that came to my apartment was right on the money with his moving estimate. Thanks for a smooth move and great price! read more

Today is April 7, 2017 I had a great experience with the company. My service was not the best but the manager worked to make the experience better. Thank you. Myrna read more

I called Right Touch Movers for a quote, Kelly was very polite.She said they would estimate over the phone??? so OK . I sent an inventory list and told her the size of t he 2 lockers. She said about $500 and dine in approx. 4 hrs. They came a little late 1/2hr, about 9:30 As they work they keep mentioning, it's a bigger job and would need to charge more, as the truck is getting filed now we're at about 6hr They get it filled by 7:30 at night.couldn't they tell that earlier. Of course they have you sign a paper , that you'll pay cash or cashiers check, before they will unload.these are the "scam " this is where you get scammed. They charge $150 more if they need to walk more then 100 ft to the house. They charge $75 for any additional stairs. Their old truck couldn't get down the incline to the lower level, and they didn't have the right dollies.. So now it's another $200. With their estimate being totally wrong, my $500 move is now $1600. you don't get your furniture if you don't pay first, CASH or certified check. They left things the locker,, they said they couldn't fit. Which also cost me more It took 12 hrs. I rather know before not after, if it,s In the end it cost me $1700 NOT $500 as they quoted, I should have known when they said " pay first and in cash" BEWARE OF SCAM ARTISTS read more

They cancelled on the date that was scheduled and came the next day was supposed to be there at 11 showed up at 12:40. The crew was very polite however I was told one price and when the truck reached my new apartment I was told another price almost double. I talked to the company rep told him I would pay for an extra hour but not three. I was then told to pay in cash and they would not take my stuff off the truck till I had cash in hand. Never told this before!!!!!!! All I can say is buyer beware!!!! Never again read more

The guys were on time and great! They were very professional and the entire move went smoother than I could have imagined. They never stopped working and made sure they got the entire move done in the allotted time. I would definitely recommend them. I got tons of Quotes and they came in at the most reasonable price. read more

This company did an amazing job moving my and my four other roommates copious things out of our apartment. They didn't break anything, were very friendly and worked extremely hard, were polite and ultimately just did a fantastic job. Will definitely be using them again whenever we move - wouldn't dream of using any other company in the future! read more

I was originally upset with my move. The truck was 1/2 hour late. But the company made things right

We moved from a large house on Long Island to a 2 bedroom apartment in NYC. Ruben, Benny, Stefan and Erica were on time, professional, efficient. It was not an easy move, but they clearly knew what they were doing. I had no breakage. The treated my furniture with care. I would highly recommend this team. Jane read more

Right touch movers came and moved me from Brooklyn to Staten Island, they did a good job highly recommended 5 stars

Whatever you do - do NOT move with Right Touch Movers. I wish that there had been a Yelp review before I booked them. They are the worst movers I have ever worked with. I experienced the worst moving process with Right Touch Movers. They were to move me at 12pm, but were hours late. They started moving me at 7pm. A simple move of a studio apartment that should have only taken 3 hours took them until 2:30am. This is for several reasons. Their movers too an extended "pizza and beer" break. When they finally returned from this break and came back they were clearly stoned. When moving me into my new apartment I had to hassle them to keep working, often finding them lounging around the truck. They didn't bring tools with them, something that seems logical for a mover to have. When they finally "finished" the move, at 2:30am, I realized that they had broken my bed. They had staged my bed so I wouldn't notice it, but one closer look and it was obvious that it was propped up. This is only the start of the issue. After contacting Right Touch the next day about my move, they were incredibly unapologetic and rude on the phone. I was told that I would not be refunded anything for the movers being so late, slow, and lazy. In fact, they claimed I owed them more money than originally quoted. On top of that, they weren't going to refund me money for my broken bed (despite that their move was "insured"). They said they would buy me new ikea bed and deliver it. I have followed up FOUR times since to set up this delivery, and have not heard back a word. read more

I think the guys did a good job delivering. However, the actual bill was 50% more than estimate. I felt very taken advantage of and would not recommend for this reason read more

I wish there was an option for zero stars because that is what this company deserves. I have never in my life been treated so horribly by a company. I work in retail and this is not how customers should be treated. For a 12 pm moving time they finally show up at 4 after being told at 1:18 "they were on their way." No one communicated a thing to me, let alone would call me back. I was so rushed for my new building cutoff times i moved half my things down my 2 story walk up to speed up the process. I later find out, the move before me, was scheduled at 9 am not even giving her enough time for her allotted time of 4 hours minimum. They over book and see nothing wrong with messing with peoples lives. They have no ability to take care of the customer. Worst customer service, worst company, worst manager. The manager is too afraid to speak to the customers so she makes all the office staff do her dirty work. NEVER use this company if you want an easy stress-free move. read more

As I read reviews for movers, it seemed everyone had complaints about every company available. .I was not looking forward to this day..but RIGHT TOUCH MOVERS were on time., Rubin.Eric and Benny were friendly,courteous and efficient,...everything went smoothly ..I would definitely recommend this company. read more

Worst move ever, Dave tried to rip me off. Charged for blankets, even though the contract said they were free. He added gratuities to my bill without informing me, charged for items and services not performed. An absolute rip-off. read more

Right touch movers sales agent took my credit card information and gave me a moving quote of $700.00 from Queens to Brooklyn, which is approximately 20 minutes drive. The next day, the movers showed up on time and did a great job packing and moving my stuff into storage. However, before downloading my stuff of the truck, the foreman told me that I had too pay them" $2400.00 cash, not credit "to complete the move. I was totally confused at that point because the sales agent took my credit card information and never disclosed that for local moves it was cash only. Supposing I didn't have the cash to give them then I would of been like a "fish out of water". Nevertheless, it took me about an hour and a half to return with the money from the bank because it was rush hour and I got stuck in traffic. Furthermore, they ran out of time putting the stuff in storage because the storage facility closed at a certain time. Moreover, there were a few items left to put into storage which took them an hour and a half the next day to complete. However, the foreman give me a quote of an additional $630.00 to complete the transaction, on top of the $2400.00 I had already paid, claiming that it was overnight storage and $140.00 hourly rate. I reached out to the sales agent and disputed the cost and ultimately instead of paying the additional $630.00 I paid $300. Be very careful with this company of not disclosing everything and also hidden cost and overcharging. read more

Moved from Brooklyn to Queens with the best help thanks to Sean 5 stars great service

I just want to say thank you to the guys at Right Touch moving Ruben and his guys did a great job I was a little bit uncomfortable in the beginning wasn't sure if they were professional enough but as it turns out they did a great job they wrapped all my belongings secured my paintings that I cherish the most and didn't even complain about have to walk up 2 flights due to elevator being out of service. Great company, great crew would highly recommend them! read more

My wife and I were moving from a 5 bedroom house that we had lived in for 16 years to a small NYC two bedroom apartment. This could have been a difficult move were it not for the expertise of the moving crew. First of all I had several calls from Mike before the moving date so I was very comfortable about the movers being there as expected. An Feb 19 four movers showed up at 7:00 AM right on time. They were clearly well experienced at what they were doing. Everything was handled with care and well wrapped. We had a piano, a professional large format printer and an eight foot oak hutch that weighed a ton. They moved it all and did not waste any time at all. We offered them food and coffee, but they did not want to waste any time. They did not stop until we were in at the apartment. They reassembled our bedroom set and got the piano and printer in with no trouble. Nothing was damaged in the least. I would highly recommend Right Touch Movers. read more