I haven't even started using my storage unit yet and I've already had a great experience. I at…read morefirst talked to Jack and he was SO helpful and kind then I had the pleasure of working with Janice and she is an absolute sweetheart!!! She was so easy to talk to and her personality just made this process fun. I look forward to working with this company more just because of the service. I will be recommending this place as much as I can. THANK YOU JACK & JANICE!!!!

The team at Extra Space Storage are very helpful. I reserved my first unit online and worked with…read moreJack to secure my second unit and he made sure I had the right size unit. The facility is clean and secure. The elevators work and there are carts to help consumers move to the upper levels. I definitely recommend this place.

Very unprofessional..... I called on a Thursday 3/10/16 just to check prices and everything else,…read morenot in a hurry. Talked to the manager I think, the same guy from the answering machine sorry I forgot his name but anyways he told me prices very good prices really cool guy, he just needed to clean it out and it will be ready on Friday 3/11 I can start moving stuff in by 3 or 4 PM Friday, he'll call me when it's ready, cool perfect so I waited I'm thinking I'm good on time....But he didn't call by 4 Friday, it was 10am when I talked on with him on Thursday, so I called now I'm in a hurry got to be out by Monday morning it's Saturday now no answer no call back..... I'm just saying dam he could have been honest and said sorry nothing is available and I would have been more than half way done instead I'm all waiting like a fool for this unprofessional management they have at this facility......DON'T TRUST THIS PLACE , THEY'LL LEAVE YOU STRESSING AND RUSHING.....

Got called by Global Storage on Bridge today. Multiple units broken into. A man there says his…read moreentire storage unit was drained and another woman said this is the second time hers has been broken in to. And there was a third guy who also said his storage unit has been broken into twice already. When I tried to speak to the manager, Josue, he shrugged his shoulders and said "I dont know what to tell you". Despite being one of the more expensive storages in the area they are extremely rude, unprofessional, and could not care less about your stuff. After so many break ins they don't even care to try to figure out why it is happening so easily or often or what they can do to prevent it. Don't waste your money!!!

DO NOT UNDER ANY CIRCUMSTANCE RENT UNITS HERE. I rented a unit here, had it for 2 days. Didn't move…read moreanything in, didn't even step foot on the property to put a lock on the door. Called back 2 days later, explained that I no longer needed the unit, offered to pay a proration for the 2 days I had taken up that they could have rented to someone else. And he was extremely rude and stated that under no circumstances would I get my money back. He just kept referring to "page 2 of the contract" I am a business man as well and I understand how business works, but this is about human decency, and moral standards. This business model has neither. I am not only reviewing this as a person who was wronged by this business, but as someone who lives in this community and does not want to see others screwed over. I have filed a complaint with the the Better Business Bureau. If you have been wronged by this business I suggest you do the same.

I had stopped by this location while on a moving trip from Nevada. The truck I had initially rented…read morehad a turn signal go out, and we needed to find a solution to continue our trip safely. This was already a little odd since I had a brand new truck. I ran into Erik, who offered to help IMMEDIATELY. This man displayed excellent customer service. I didn't give this location a dime and he still jumped in and made sure to get me taken care of ASAP. Due to the vehicle being new, he even had a backup plan to get me on the road in case he couldn't get me going. He was diligent and kept at it and got it fixed and sent me on my way with nothing more than a handshake. I can't speak for others experiences, but this owner definitely wants to take care of the customer. Thanks Erik!

Hello, I rent a 5x5 storage unit on the second floor at the following Uhaul business:…read more 1801 Atrisco Dr NW, Albuquerque, NM 87120 ( Behind the Walmart Supercenter on Coors and I40) The elevator has been out for a couple of weeks. They are requiring tenants to haul their belongings up and down the stairs. I keep some furniture that is significantly heavy in my storage. I have physical disabilities that prevent me from lifting heavy items up the stairs. Also the accomodations make it very likely that my things would suffer damages having to be moved in such a manner. Today I went into the office and asked to temporarily use another unit on the ground floor. I spoke to John he was working alone and the manager/owner was not there so I would have to wait til the morning to speak to him. John said all his ground floor units were renting and no refund or credit would be offered. He stated that the elevator was a convenience and not a guaranteed amenity. He said that he had a unit outside and that he would have to charge me the listed price, $75 a month. I am seeking compensation for the month since I have not had full access to the unit. I am seeking compensation and reasonable accommodations under the Americans with Disabilities Act.