On 8/5/24 I stopped by Secrest Auto Body to get an estimate for new running boards for my 2003…read moreDodge Ram 1500 not realizing that Marty had sold the business to Kaizen Collision Center. After the estimator took about 20 pictures of all sides of my truck she told me she would sent me an estimate via e-mail. I then went to an auto shop for a 2nd estimate. 2nd place gave me an estimate within 10 minutes of arriving and made an appointment to have the new running boards installed. After I waited for 4 days I contacted Kaizen to see why I'd never received an estimate and was told that the running boards for my truck were obsolete and estimator was checking suppliers for replacements. All she had to do was check Amazon. So needless to say I'll never go back to Kaizen for anything. I believe they're liars and shysters and not worth my time nor money.

This is an honest business. They do good quality work. They quote an honest price and get the job…read moredone at the estimated time and price. You can't ask for more. This review is based on first hand experience. I will use this business again when needed.

Great family owned business! Timely, great price and excellent customer service. Love helping the…read morelittle guy!

We were traveling through the state of Colorado when a huge piece of something off a truck crushed…read morethe front windshield. We called and they had the windshield for our vehicle and set the appointment for later in the day. We were in and out in 30 min. Fabulous service!!

Refused to check undercarriage as customer requested. Save yourself the time and go elsewhere.read more

Repairs that could have derailed my cross-country move were done quickly, smoothly, and with…read moreminimal disruption to my plans -- thanks to Samantha, Josh, and the other phenomenal team members at this Caliber Collision location. This shop took the initiative to help transfer my claim to their location when they learned a larger, busier sister shop wouldn't be able to begin repairs for weeks. They worked with my insurance company to reroute the tow truck driver, drove me to the airport for a rental, picked me up following a last-minute change in travel plans, drove me to the post office to box and ship personal items in my car, then took me to the airport again to catch a flight. Samantha went above and beyond to ensure I made it to my destination on time, and called with daily updates on the status of my repairs. My car was ready for pickup before other shops in town would have even started repairs. Impressive teamwork, communication, and customer service. I'm so grateful my claim was transferred to this Caliber Collision location on North Ave.

These two gentlemen taught a very big game and do not deliver. I gave him a budget of $5,000 just…read moreto get the motor running in a car. Not driving but just running. They said that that wasn't enough on top of waiting two and a half months to tell me that. Too preoccupied with other vehicles that showed up pushing mine back consistently. Then wouldn't communicate anything in between unless I decided to pop by and check in on them. Same excuse every time we're getting to it tomorrow or next week. Lie to me numerous times about giving me a phone call. Do not trust these guys they broke someone's Toyota and blamed it on a previous shop.

I was visiting from out of state and my car started to make strange sounds I happen to stop in to…read morerumble. I was worried since I was a female they might try and take advantage but I was so wrong. The guys working in the shop were so nice and helpful when they started explaining to me what was going on and I did not fully understand they explained it to me in away I could comprehend lol. I wish I lived in the area and not hundreds of miles away so they could be my go to shop. Great price great service and the shop was actually super cool and clean. Thank you so much for making my bad situation not so stressful and that you for the snacks while I waited.

After having a horrible experience with line X in Montrose Colorado, these guys made everything…read moreright! Frank was so nice and re did our boat exactly how it should have been done in the first place. I would definitely recommend this place! Great customer service and a great representation of LINE-X!!

I spent a few grand having a good body shop go completely over my truck and take care of anything…read morethey found. Replaced the entire bedside, tailgate, and re-paint most of the truck. The top of the cab was original paint and had zero damage or paint defects. After paint, took it to Line-X and told Frank I wanted the cab top and lower belt-line sprayed for protection. 6 months later I noticed the top of the cab peeling back on the edge. Investigation revealed I now had rapid developing damage under the Line-X. No edge seal, no adhesion, and not even wiped down before sprayed. Took it back to Frank who informed me that mine was not the first one he's had come back. Claimed that , due to COVID, he has had trouble getting product so I would have to wait to get it fixed. Meanwhile he has plenty of product to keep spraying new customers, seemingly every day. It's been over a month and still not stepping-up. I have cut out all the damage, treated all the rust and re-primed the area at my expense. All I wanted was Frank to do was the, minimal, right thing and re-spray and seal what he missed. Guess that's asking to much....