I rarely leave reviews, but I feel obligated to share this experience so other patients can make an…read moreinformed decision. I scheduled this appointment because I have been struggling with a persistent scalp condition that has not improved despite using medicated shampoos and following treatment recommendations. I came looking for answers and a treatment plan. Instead, I left feeling stereotyped, judged, and disrespected. The visit began with the physician looking at my chart and asking his medical assistant how to pronounce my first name. They went back and forth about it while I sat there before I eventually said it myself. If he was unsure, he could have simply asked me directly. The appointment quickly shifted to questions about how often I wash my hair. While that can be a reasonable medical question, the conversation repeatedly focused on assumptions about Black women's hair care practices and whether Black women follow treatment plans. I repeatedly explained that I wash my hair, use medicated shampoos, and follow directions, including allowing treatments to sit as instructed. My reason for seeking care was that these measures were not resolving the problem. What frustrated me most was that I did not feel my concerns were being evaluated before assumptions were made. Rather than focusing on why my condition persisted despite treatment, the physician repeatedly questioned whether I would follow recommendations. At one point, after making a recommendation, he told me I probably was not going to follow it anyway. I responded that this was a very presumptuous statement. He denied making assumptions despite having just made one. I told him directly not to stereotype me and repeatedly attempted to redirect the discussion back to treatment options. Instead of feeling heard, I felt dismissed. Another concerning moment occurred when he told me not to leave and discuss his comments with the front desk staff. I told him that if I had a concern, I would address it directly with him, which I did throughout the visit. My 17-year-old daughter was present and witnessed the interaction. She was disturbed by the way I was spoken to and uncomfortable with the tone of the visit. During both of our appointments, the medical assistant repeatedly attempted to excuse the physician's behavior by saying he was "just joking" and that he was "good at his job." She also encouraged us to overlook his comments because he had helped clear her own skin. Patients should not need staff members to explain away or justify a physician's conduct. To be fair, I was given prescriptions and a treatment plan. My concern is not that I left without treatment. My concern is that the interaction was so negative and unprofessional that it undermined my trust in the physician. Trust is a critical part of healthcare, and once it is lost, it becomes difficult to feel confident in the care being provided. I have worked in healthcare for years and have never had a provider speak to me in this manner. Clinical knowledge is important, but so are professionalism, respect, communication, and cultural awareness. Patients deserve all of those things. Unfortunately, that was not my experience, and I will be seeking care elsewhere.

Not only was it convenient to make an appointment, their reception staff is very friendly, Dr…read moreSnyder and his medical assistant are friendly, patient and very professional.. they set you right at ease and I would recommend the dermatology laser Center to everyone. Daryl G

The staff here are AMAZING! Shajeen and her staff have been just wonderful assisting me with post…read moreappointment prescription related things. They even went the extra mile to appeal coverage for medication I've been paying out of pocket for with other providers! They also have the most sweet and friendly esthetician, Jaida on staff! I am so happy I found this group :)

They apparently "do not offer preventative care" and as a result, insurance will not reimburse!…read more I visited this location as a referral from my PCP. The PA I met with was very kind and helpful, and overall my experience in the office was great. That all changed when I got the bill. I had visited for a skin cancer screening, that's what I said when I made the appointment, that's what I did in the office, but when I was billed by them for the lab work, they didn't bill it as preventative care. As a result, my insurance didn't cover the tests (even though it was in-network) and I am having to pay out of pocket. If you are planning to pay out of pocket, I do think they are worth visiting, but if you plan to use insurance, think twice! Update responding to comment: I have already spoken to the billing department. They were the first people I called when I ran into issues. In fact, I was going to write a 5 start review initially, but after speaking to billing and being told, quite rudely, that you "don't offer preventative care" I came here to share my experience with others.

I can not say enough about Dr Snyder and his ahhmazing staff…read more I have been a patient for many years & will continue to be. Dr Snyder is kind & professional. When I first went to see him 20 years ago he listened to my concerns and right away put me at ease. We found a solution to my health issue. Another major plus in my book. When you call the office you get a real live person who answers the phone. Which is very rare these days. I highly recommend if your in need for a dermatologist make an appointment today!!!

I arrived at my appointment time and there was no one in the waiting area. There were two employees…read morebehind the desk, they greeted me upon my entering. I waited less than 10 minutes before being taken to the exam room. I was in and out of the door in about 30 minutes. Doctor Snyder has a very VERY odd sense of humor and it is most often times inappropriate and can been felt as condescending. He can be very unprofessional (not in an adult/dirty way). He will put information in his notes that is just plain false. For example, I looked, because it's MY information, and noticed that he claimed to have advised me and recommended certain things. When I asked, yes, he did tell me, but he only mentioned those things after I asked. I asked after he closed the screen as he could have been about to tell me those things. He is very knowledgeable, but wants to show it, and for you to know that he is very knowledgeable. This is why, in my opinion, he very often jumps in to answer a question without the question being asked...he assumes what you may be about to ask. In my opinion, this is just rude. You can and should wait until I asked the question fully, to ensure that you understand it, and then answer. Again, his personality is very offputting and just not inviting or welcoming. I want my doctor to be very knowledgeable, but I also don't like being interrupted when I'm telling you something that is of concern to me. Just listen, then speak, like I do when you are talking. We can sing at the same time, but we cannot effectively talk at the same time. The level of care received is standard, again, he is knowledgeable.

I'm an African American and came to Dr. Dean Kane for pigmentation problems. I was so impressed…read morewith how quickly the new ZO Skin products worked to lighten up the dark spots I've had for years. Then I had fillers put in my cheeks which really gave my face a whole new younger appearance. I have been taken care of so well by Dr. Kane and his entire staff. Because I felt so good about my face I had Dr. Kane do a tummy tuck to get rid of the over lapping belly skin. Everything went so great. The care I got from the nurses and Dr. Kane was so compassionate and warm. I'm amazed how wonderful I look and feel. I love their office and feel at home everytime I go for my visits. They are the best!

I had a photofacial here using a Groupon voucher. I loved the office atmosphere. It was beautiful…read moreand the technician was extremely professional and helpful. The treatment was very effective at removing some brown spots from my face.

I have been a patient at this practice for approximately 21 years, originally under the care of…read moreLisa Piastrelli, PA. During her time as my provider, I had nothing but positive experiences with both her and Clinical Associates. Unfortunately, since her retirement and the subsequent transfer of patients to Andrea Holzman, CNP and now to Tanya Johnson, CNP the quality of care and communication has significantly declined. I have repeatedly attempted to refill a prescription by leaving voicemail messages, sending requests through the patient portal, and having my pharmacy submit refill requests. None of these attempts have received a response. Additionally, my wife has been experiencing the same ongoing issues, and I know we are not the only patients affected. At this point, I am actively seeking a new healthcare facility. I am unsure whether the current provider is overwhelmed or simply not prioritizing patient care; however, the lack of communication is unacceptable. Calls to the front desk routinely go unanswered, and messages left are not returned. This is extremely disappointing given my long-standing history with this practice.

I have been a patient of clinical associates at multiple locations. My mother is also a patient at…read morethe Woodholme location. The service and care or lack of she received today was infuriating. My mother is a kind women just diagnosed with Arthritis and in a lot of pain. The care provider Syma Rizvi was 40 minutes behind schedule and just rushed through the appointment. By the end which was about 5 minutes after she came in the room I was convinced we should see someone else. she flew aout the room and left without knowing what to do next. The medical assistant was kind enough to give us direction but she was even confused by the actions of the provider. I will be taking my mom back there again.

I would never recommend Dr. Kontis. I went in for filler for my lower jowels. She decided on…read moreSculptra. After 2 sessions, my face was completely caved in, and it looked extremely deformed. I did not look this way at all prior to my first visit. I went into the office to show her, and she seemed to think it was fine, and said I just needed more filler. She botched my face. I looked like I had rocks in my face, with a huge hole in my cheek. I subsequently went to another plastic surgeon that couldn't believe what she did to my face. It took 3 visits by another surgeon to reverse what she did. DO NOT USE Dr. Kontis!!!

Dr. Kontis is an amazing surgeon. I have the utmost confidence in her technical skill and…read moreexpertise. She performed a full blepharoplasty as well as a fat transfer to create fullness under my eyes to offset any shadowing or dark circles once my under eye bags were removed. The surgery was easy; my results are perfect, and her staff was awesome. Her surgical and anesthesia team were fantastic and supportive. I would never let anyone but Dr. Kontis touch my face. She rocks!

I've been going to Dr. Judah Minkove at Clinical Associates for many years now and I am always SO…read morewell taken care of. Debbie is always so helpful on the phone and the rest of the staff here is top notch! They are all friendly and the cleanliness in the building is well kept up with. I'm proud to say I am a patient of this practice!

I felt welcome, heard and treated well. I appreciate the service and time allotted for appts.read more

Many years ago Dr Modly recommended me to use a moisturizer which i do for many years and i loved…read moreher advice. One visit worked well for me for many years. Not some other stuff - see my other review

It was recommended to me to see Charlotte Modly for dermatology in Reistertown through an online…read morecommunity Facebook website. When I called to make my appointment the front desk staff was extremely rude to me. I was a new patient just asking simple questions just so I know what to bring and she was quite rude. I went to the appointment anyway, since the doctor received rave reviews from others in my town. The appointment was scheduled three months out, so unfortunately the Mark that I had asked the doctor about disappeared before the appointment. But I still was able to get a diagnosis for my issue. The nurse and the doctor were very professional staff and treated me well. I was happy to get a diagnosis and the treatment for what I needed. I was asked to fill out a new patient survey and mail it back in. I realize that the survey even though I put low ratings for the front office staff and high ratings for the nurse and doctor that probably the front office staff would be the ones collecting them and probably discarding mine says they don't want to get in trouble. So I decided to put this review on yelp. In summary, Dr. Modley is good, she knows her stuff. Her front office staff is rude. It takes about 3 to 4 months out before you actually can get into see her For an appointment.