We hired Mojave Pools to build our pool, and we had problems at every stage of the process…read more Contract signed 10.31.2024
First, they buried the drainage system, and whenever they break something, they just point to the contract saying they're not responsible for anything. Then, when we were pouring concrete around the pool, we asked them if we could pour more, and they said yes. But later, they installed the pool heater on top of our concrete -- it was technically part of the plan, but it looked awful. They could have easily placed it beside the slab. Then they demanded an additional $300 to reinstall the heater in another spot.
Their official plans show the filter and heater as tiny components, but in reality, the entire equipment setup took up the whole corner.
We paid $3,000 for them to remove and reinstall the fence they damaged -- but they don't install gates. They simply don't do it, even though they took them down. We had to pay another $300 for gate installation.
They didn't install a ground wire when they set up the filter and heater.
When their crew laid the stone coping around the pool, within 2 months, the stones started to wobble. They had to remove and reset about 30 of them.
They installed the salt system in the wrong location, then moved it -- but it still doesn't work.
They didn't add stabilizer when they added the pool chemicals, and never told us it needed to be added. On the very first day the pool was filled and chemicals added, I asked their worker, Brown, if they offered pool maintenance. He said no -- even though two weeks later, when we had to clean the filter, he offered us service. But by that time, we had already hired someone else, who told us the salt system was installed incorrectly and that our pool was losing water rapidly.
A month later, we had to replace the filters again and pay them $377.
They also forgot to connect the automatic water refill system for the pool. We had to constantly remind them about everything.
After the pool was filled, we discovered a leak. Their plumber told me the pipe was damaged under the concrete, but later the company blamed our concrete contractor, saying it was his fault and refused to do anything about it.
They also forgot to connect the automatic water refill system for the pool. We had to constantly remind them about everything.
One day, I saw a man walking in my backyard taking pictures of my pool. When I went outside, he said he was taking photos for social media. But no one had informed me that someone would be coming -- this person frightened me. I asked him to leave and did not give him permission to take photos.
However, he came back another time when I wasn't home and took pictures, which they later posted on their Instagram page. In general, people from this company would come and go whenever they wanted, without notice.
This is a terrible company with very poor communication. The owner once called me and just yelled at me.
Stay far away from this company.
