1. Risser Orthopedic Group

    1. Risser Orthopedic Group

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    Arcadia, CA

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    Risser Orthopedic Group

    2.8 (56 reviews)

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    Gabriel L.

    Honestly. I was skeptical about come here to Risser Orthopedic after reading a few of the reviews that it had on here. I know people have good days and bad days. I know is hard to go to any facility and be in and out and understand that the staff and doctors do there best to accommodate us.. with that being said. I got lost and went to the wrong building, I was 20 min late for my appointment. I was able to get there and the lady in the office was still able to squeeze me in. Even tho she said it might be a bit longer since I showed up late. Gave me the note pad to write down my information and just sat there waiting patiently but I honestly didn't wait that long. The assistant for Dr Criswell was so helpful. I got my X-ray done right away by a nice guy. Idk if his name was Alfonso but he was also very polite. Dr. Braden Criswell was very polite and careful and cares about his patients.

    A letter from Dr. Myers
    James W.

    Dr. Myers is a physician with a God-complex. While I do not dispute his skills as a medical professional, behind the cheerful demeanor is a dark and brooding man. All he cares about is money. I overheard him in his office saying to his physician-in-training, if he doesn't pay for his visit, we drop him, in a cocky tone. I met Dr. Myers in May of 2020 and instantly I befriended him based on his level of understanding for my case and sympathy for others. Also, his reaction to Covid was that of a true medical professional, which was it didn't exist. I didn't expect much from my initial visit except it taking longer than I expected. My thoughts, however were unfounded, and we proceeded to do a prp procedure. After the procedure, however, he became a grumpy man, perhaps due to certain events, including citing his difficulties with his car and I gave him several solutions to permanently avoid the problem, and Covid taking a toll as well, making him a less rational and less tolerant person. I have a prescription from Johns Hopkins, the best medical institution in the world, and he refuses to see me because there was a misunderstanding with billing on one or more occasions. Also, Dr. Myers did not give proper notice in his wrongful termination. Medical abandonment is the basis of a medical malpractice case. As far as the office staff goes, they were responsible for the termination, if they notified me in advance of a credit card dispute this would not have happened, you have the laziest, careless, and most indolent individuals working in the office, including the office manager. Kacey Garcia, the procedure scheduler for Dr. Myers, has an authoritarian attitude adjustment. She said several things that were untrue about myself to Dr. Myers that resulted in the termination because I fought for my rights as a patient. After I went to Hopkins in Maryland and explained my reason for the visit, they told me that the behavior at Risser was unacceptable. If it were not for the dispute, I would have paid Dr. Myers the full amount for the visit, but Kacey had an attitude, and I wanted to kill her. She was wasting my time for the appointment and was talking back to a patient whose only wish was to see a doctor. I'll never forget that, Kacey.

    Dr. Amir Mostofi - hands and wrists specialist

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    8 months ago

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    Irrespective of which "orthopedic part" they are treating (surgically or not) consistently great client services and always a great result!

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    Page 1 of 2

    Ask the Community - Risser Orthopedic Group

    Review Highlights - Risser Orthopedic Group

    Crystal always works with me to make sure my appointments are scheduled and offers any help I need.

    Mentioned in 4 reviews

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    Gregory T Heinen, MD - Ruptured/Torn Achilles - Post surgery

    Gregory T Heinen, MD

    3.9(31 reviews)
    0.2 mi

    I had gone to another orthopedic doctor that was closer to our home in Santa Clarita who was rated…read more5 stars on Yelp. I realized I had made a huge mistake. The doctor I saw told me that he could not repair the meniscus tear because if he did I would have to have a knee replacement. Instead he recommended a cortisone shot and 5 weeks of gel shots and eventually I would have to have a knee replacement. With that advice we decided to make an appointment with Dr Heinen. I was impressed with the office staff, they were efficient and accommodating. They scheduled an appointment right away. We met with Dr Heinen and he looked at my MRI and told me he could repair the meniscus tear in an out patient surgery center. He explained he would review the knee and determine what was needed. I had the surgery and was released two hours later. I'm able to put weight on my knee and should be better within the next 4 days. Dr Heinen is wonderful, he is excellent at what he does and I trust him and highly recommend him, his staff and the surgical center. If I could rate his services higher I would have given him 10 STARS!! Sincerely, Elaine Weideman

    I received an appointment in a timely manner,having knee pain for over a week. No long wait in the…read morereception room with a friendly staff. Dr. Heinen was very thorough in discussing all my options and didn't push for his choice of options. I felt comfortable in being able to make my decision with his supportive advice. I highly recommend him if you need orthopedic care!

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    Gregory T Heinen, MD - The team!

    The team!

    Gregory T Heinen, MD - 9 months post surgery. No creams or ointments used.

    9 months post surgery. No creams or ointments used.

    Gregory T Heinen, MD - About 6 weeks PO

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    About 6 weeks PO

    Gary Moscarello, MD

    Gary Moscarello, MD

    5.0(6 reviews)
    0.2 mi

    PHENOMENAL MEDICAL DOCTOR AND SURGEON. Dr. Gary Moscarello was one of my family member's surgeon…read more Dr. Moscarello exhibits EXCELLENT bedside care and although I never got to meet him, I want to express my sincere gratitude to him and his amazing work. He performed patella surgery and checked up on my family member numerous of times. This doctor was made for this profession. Being a doctor and surgeon is not an easy journey but he is an absolute angel whom worked hard to get to this point when I am sure that it took many years to develop the incredible skills that he possesses. He one hundred percent deserves the respect, honor, and recognition for the human that he is and the amazing work that he performs. I believe he is retired now as he should. Congratulations Dr. Moscarello! Absolutely well deserved. You have touched my life and I have not met you at all! Thank you so much for your hard work and dedication. I would like to sincerely thank you in person, however, I am not sure how to reach out! Thank you so so much. You took in my family member during covid times and it was scary for me. You realized the severity of the fracture. Scheduled surgery asap and followed up with competent care and went above and beyond especially during the recovery period. Thank you Dr. Moscarello. Words are not enough to describe how truly appreciative I am for your expertise, your years of built up knowledge and wisdom, and the mannerisms and demeanor you exhibit to exude such calm and gentle grace for the people you care for. Enjoy your retirement. I wish you the absolute best and I hope you feel loved and treasured as you are an incredible human being and deserve all the great moments of retirement and anything beyond. Wow. I am speechless now. Thank you, thank you, thank you!!!!!!!!

    I met with Dr. Moscarello after partially tearing my quad tendon…read more I had originally met with an Ortho Dr from USC Keck but I was not happy with how rushed I felt he was in our appointment. I decided to have my 2nd appt with Dr. Moscarello. What a huge difference. He spent about 3 x the time with me and went over the makeup of the quad tendon, how it tore and explained things from my MRI with me as well. Just a very knowledgeable guy. Very nice gentleman too. I left there feeling informed and like my time was well spent with him. Thanks Doctor!

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    Gary Moscarello, MD

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    Congresse Medical Associates- Arcadia

    Congresse Medical Associates- Arcadia

    2.3(3 reviews)
    0.2 mi

    I really don't know what to say. I had ankle surgery years ago twice after a terrible fall and…read morefracture, but that was at the other Congress in South Pasadena, and there my doctor was amazing. Even here, the problem isn't necessarily with my doctor. Rather, it's with the staff of both places, but especially at the Arcadia location. In Arcadia there is the medical office on one side and the physical therapy area on the other side of the waiting room. The physical therapy area is perfectly fine. I did rehab on my ankle there, and everyone was great. However, when I had horrible arm troubles with my hands suddenly seizing up, I talked to my ankle doctor and got the name of the one doctor at both locations who handle arms as their focus. I called Arcadia, and they couldn't get me in despite it being an emergency for at least 2 months. I called the Pasadena location, and they also had a wait. I asked about a wait list at both places, but when I asked Pasadena, they put me on hold and apparently called Arcadia. Suddenly I could get in a couple of days later. Thank God! After my first visit, things seemed to get better until I took another horrible fall and feared I had hyperextended my other arm at the elbow and shoulder. I called about having an accident and once again was told it would be 2 months. I asked about a wait list and was told to call back every day. I still had to wait about 5 weeks, which is forever when you've had a devastating fall. It took another couple of weeks to get my MRI done there due to waits. And then no one called me with results. One week went by. Then another. So I called and asked if they got my results. They had. Well why didn't the doctor call me? Well they don't call you when they get the results. It's up to you to call back and set up an appointment if you want to hear the results. What?! Even better, the doctor was apparently going on vacation for two weeks, so I'd have to wait about 6 weeks at the earliest to get in. I freaked out on them. I mean did I take crazy pills. They had the doctor do a telehealth call with me in a day or two, but then when I asked him if not calling the patient was actual proper protocol, he was just defensive and said he had been on vacation for weeks (not that he was going on vacation the following week). The whole office is a clusterf*ck! The doctors are knowledgeable and some are better than others, but the office is run by clueless maniacs. If you can find another decent place, go there and not here.

    I've been going here for years and so has my family but since cedars got involved, this place is as…read moreRUDE as they come. They don't care about the patients!!! It's all about money. Dr kokubun needs to grow up and lose his new chip. Just because I asked how long he's been doing this, hi first response was "I see where you're going with this" I'm like I'm just making conversation. And after that he just became defensive. Then he didn't want to do an X Rey. As I was leaving the office my Dr called and said to make sure I get an X Rey and I went back from the front door back to ask for an X Rey, they said I have to wait til all the patients are done because I've checked out and basically I'm in the back of the line. So I left. Then they called me to say they were going to do my x ray now. I am not a child for them to treat me like that. Sad place!!

    Photos
    Congresse Medical Associates- Arcadia
    Congresse Medical Associates- Arcadia - Clean office and high tech.  Xrays done minutes before sent to computer in the rooms.

    Clean office and high tech. Xrays done minutes before sent to computer in the rooms.

    Congresse Medical Associates- Arcadia

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    Baumgarten Morris MD

    Baumgarten Morris MD

    4.3(43 reviews)
    3.5 mi

    Dr. Baumgarten is an exceptional orthopedic surgeon, willing to take time to talk to his patients,…read moreexplaining in detail whatever options are available. In my case, he explained that he could do the necessary surgery to repair the broken bones in my legs and feet or just put me in a couple of casts and hope for the best. I opted to have the surgery and am pleased with the results. My experience with Dr. Baumgarten was positive in all aspects, and he has a good sense of humor.

    I came in to go over my options after injuring my right knee in a fall a few years ago. The injury…read morecaused a meniscus tear, and I haven't been able to fully straighten my knee since then. However, I had limited knee pain and no difficulty walking; the main issue was painful compensation on my left side. He outlined several treatment options, but the conversation seemed to focus on dismissing alternatives in favor of a total knee replacement which felt far too aggressive at this stage. It came across more like a sales pitch than a recommendation based on my best interests. There is no patient portal, nothing digitized, no texts, nothing. I personally find these features immensely helpful in understanding and organizing my ongoing treatment. Seems outdated since I don't think I have any providers without a portal these days. The few pages of pre-surgery information they sent me by mail seemed painfully inadequate. When I made the initial appt, they told me they accept Blue Shield PPO, but when I looked at the claim in the BS portal yesterday I noticed they were out of network. When I called to ask about it, I was told I should have asked or looked into it on my own, but I very rarely ever run into providers who aren't in network so I didn't think of it. So I guess that's on me. Maybe I'm being picky, but I feel that is a point worth mentioning especially when considering the huge expense of major surgery. Some of the portals that I mentioned above also let you know your insurance summary *before* the appt. To be fair, he was easy to talk to, listened to my concerns, and did not rush through the appointment. Clearly he has helped a lot of people so he's doing something right. But after considering all of the above, I decided not to move forward with the surgery.

    Photos
    Baumgarten Morris MD
    Baumgarten Morris MD
    Baumgarten Morris MD - Standard Room

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    Standard Room

    Risser Orthopedic Group - orthopedists - Updated September 2026

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