This shop is flat out the best place to go in the bay area if you're a mountain biker. Nick, the…read moreshop owner is fantastic. Knowledgeable, enthusiastic, curious, helpful. Great guy. Mechanic team is outstanding. The've solved more tricky (and easy!) problems for me than I can count. I've bought a couple new bikes from them, and always SUPER happy. I live locally, but the folks in my MTB group literally travel from South San Jose...this shop is THAT good.

What an amazing place for repairs. Brought in a bike and they had it fixed in no time. It was…read moresuch simple repair they didn't even charge anything. They also took the time to educate us as to what was wrong and what was being repaired... and that's how I learned the the OTHER shop I took the bike to previously probably repaired something that didn't need to be repaired but charged me $300. Nice... They came recommended by several different friends and now, I know why. Honest guys who do good work. High recommend.

Complete commitment to cyclist satisfaction! Whenever I have a question, I need a repair, or…read moreanticipate a problem, I benefit from Michael's and Becky's complete attention and deep expertise. They always respond immediately and I'm never inconvenienced. They keep me on the road! Thanks.

Awesome place, definitely on the pricier side and they mostly carry new models. However, they are…read moresuper cool about letting you test a bike out. I am stuck between three trek mountain bikes and the lady there was super kind and let me test ride them in the parking lot. 5/5

I took my boys bicycle for repair. The derailer was messed up. When I called, he said it be about a…read moreweek. I took it in there and he looked at it and they said hey I've got a few minutes. I can fix it right now. He fix it right on the spot. He had the part in stock. His price was beyond fair and what a great guy he was. I'm definitely definitely going back for any needs for a new bicycle. He does regular bikes and bikes. I love great experiences like this

The best stuff I dealt with so far. Very professional and friendly. Won't charge you just because…read morethey can. Will be my default place. Great job, guys!

This is our "go to" place for camping gear, outdoor cookware. Lots of inventory, brands I already…read morelove and new equipment I trust- because the staff picks the best. Everything we buy at SB holds-up and is well made. The RWC store is great with knowledgeable staff. I also like the Stonestown and Presidio SF stores. I attend community events here too and that is really fun because I will get to know 15 or 20 new local businesses- really glad they support local shops & services.

They have everything! Had a chance to check them out, coincidentally during snow fest! I happen to…read moremiss the one that was close to where I live in Southern California, but decided to go to the store and it happened to be there snow fest the very next day! It was a really cool! I like that there were a lot of representatives from the companies that you could ask questions . Everyone was super knowledgeable.! But the inventory where this place gets extra points! They literally have everything! Every piece of snowboard equipment that I was interested in ( including the new rare and coveted/sold out everywhere union binding reset boots !!! ) I was able to check out in store, which is really helpful when you're making big purchases! If I was wealthy, I would've easily dropped 3-4K that day during their snow fest in which basement members get about 30 percent off !

Had chain problem and bike not shifting well. Turns out replacement chain was installed upside down…read moreby another sho. Went to another shop and they couldn't figure out. Thanks.

Ugh, I wish I liked this bike store, they are in fact the closest Specialized store nearest to me…read more I first came here when I was shopping for a bike, as I was new to cycling, I wasn't looking to buy the most expensive bike in the store, but that didn't stop them from trying! I ended up purchasing a Specialized bike, but not from this store. I thought I would still come here and buy accessories and have my bike serviced here, but the employees here don't really care about their customers or customer service. On one occasion I came in to buy shoes, but they didn't carry my size. They told me that I would need to pay for the shoes and if they didn't fit, to bad so sad! How would I know if they would fit, if I can't try them on?!?!? Just take your business elsewhere. There are several stores around they Peninsula that sell and service Specialized bikes!

Great bike shop. I highly recommend this shop. Very knowledgeable staff and mechanics. The owner…read moreGreg is fantastic. If you never have been to this store - give them a shot. Support local bike shops!

Greg & Langley were so awesome!! They helped me with my…read moreAmflow Purchase!! Couldn't be happier! I would highly recommend this company. Awesome customer Service ! Greg knows his bikes and recommended the best set up. Simply the best !!

I had a stressful moment at this REI store when my child wandered off and I couldn't find them…read moreafter searching for quite a while. The store staff responded quickly and handled everything in a very professional and calm manner. Thanks to their support, we were able to find my child safely. I'm incredibly grateful for the team's attentiveness and professionalism. Big thank you to everyone at the store for stepping in and helping when it really mattered.

Visited this store over the weekend with my wife and had yet another crappy experience. Their…read morecashier Naomi was incredibly pushy with her selling tactics over the membership program. Telling us she strongly recommends we sign up without knowing what our needs are. As soon as we were able to get a word in to politely decline, her energy shifted from pushy to straight up cold. As if it was personal. Here's the thing - my family and I shop at REI very seldomly. Hence why we have no use for a paid membership. And now after the last two experiences, we will never set foot in an REI store ever again.

Very professional service. Gebhard is not only mechanically savvy but also very shrewd when finding…read moresolutions to tricky problems. Twain is very helpful and friendly. I highly recommend Veloro.

Gebhard and his team seem very dedicated but I guess you have to be a seasoned rider or a big money…read morespender to keep their attention. I have but a lick of knowledge when it comes to road bikes and fitting so when I found this store online and read their "about us" i was ecstatic to go check it out and ask away any questions I had. They are very helpful in store, when I went in on Thursday they helped me get fitted and we even talked about purchasing a bike. (lovely process made super easy by the team) After choosing a bike this is where my issue unfolds. The bike I selected was unfortunately out of stock, but I was told that as a licensed dealer they could reach out to their supplier and see if the stock number was really out. I was told this process would take a few days and should expect to hear something back the following Monday. Come Monday I receive no follow up and upon calling back was told they were too busy at the moment and would give me another call later in the day. It's now been a week since. I completely understand if the bike is out of stock and it's out of their control to acquire me the model I want but a proper follow up would have been nice. What a shame, was looking very forward to gaining access to the knowledge Gebhard has to offer in the world of cycling.