What an amazing place for repairs. Brought in a bike and they had it fixed in no time. It was…read moresuch simple repair they didn't even charge anything. They also took the time to educate us as to what was wrong and what was being repaired... and that's how I learned the the OTHER shop I took the bike to previously probably repaired something that didn't need to be repaired but charged me $300. Nice... They came recommended by several different friends and now, I know why. Honest guys who do good work. High recommend.

This shop is flat out the best place to go in the bay area if you're a mountain biker. Nick, the…read moreshop owner is fantastic. Knowledgeable, enthusiastic, curious, helpful. Great guy. Mechanic team is outstanding. The've solved more tricky (and easy!) problems for me than I can count. I've bought a couple new bikes from them, and always SUPER happy. I live locally, but the folks in my MTB group literally travel from South San Jose...this shop is THAT good.

The staff are genuine, kind, and knowledgeable. I picked up a bike they had shipped in and they…read morewere exceptionally catering to my needs and questions. The store was clean and well laid out. The communication from when I ordered the bike online up until delivery was excellent. They truly go above and beyond in regard to catering to the customer.

Went to buy a bike. Beka is very friendly and helpful !…read more Help me the fitting and moving the bike to my car.

I took my boys bicycle for repair. The derailer was messed up. When I called, he said it be about a…read moreweek. I took it in there and he looked at it and they said hey I've got a few minutes. I can fix it right now. He fix it right on the spot. He had the part in stock. His price was beyond fair and what a great guy he was. I'm definitely definitely going back for any needs for a new bicycle. He does regular bikes and bikes. I love great experiences like this

The best stuff I dealt with so far. Very professional and friendly. Won't charge you just because…read morethey can. Will be my default place. Great job, guys!

This review is for the bike shop. As "not a bike person," I have had several really positive…read moreexperiences in the past year with the bike repair across several different family bikes. They are happy to work on "regular old bikes" regardless of where they were purchased. The technicians communicate well, they are resourceful, and they are conservative (i.e. they're not trying to upsell you; in fact they will talk you out of doing unneeded work). A minor downside is that their system only orders parts once a week, which can mean some delays if you need parts. The pricing seems very fair as well.

I just purchased got a bike for my son there and wasn't sure where to start and the person at the…read morebike area was so helpful from start to finish even my teenager mentioned to me that the customer service was really good. I also love there free Community room We've done a handful of get-togethers and it's free! Such a great part of the community.

Had chain problem and bike not shifting well. Turns out replacement chain was installed upside down…read moreby another sho. Went to another shop and they couldn't figure out. Thanks.

Ugh, I wish I liked this bike store, they are in fact the closest Specialized store nearest to me…read more I first came here when I was shopping for a bike, as I was new to cycling, I wasn't looking to buy the most expensive bike in the store, but that didn't stop them from trying! I ended up purchasing a Specialized bike, but not from this store. I thought I would still come here and buy accessories and have my bike serviced here, but the employees here don't really care about their customers or customer service. On one occasion I came in to buy shoes, but they didn't carry my size. They told me that I would need to pay for the shoes and if they didn't fit, to bad so sad! How would I know if they would fit, if I can't try them on?!?!? Just take your business elsewhere. There are several stores around they Peninsula that sell and service Specialized bikes!

I had a fantastic experience at Woodside Bike Shop. I brought my Orbea E-Mountain bike in expecting…read moreto pay for a repair, but Anthony and his team quickly diagnosed the problem and was able to fix it on the spot--without charging me anything! Their honesty, professionalism, and willingness to help really stood out. It's rare to find a business that puts customer service ahead of making a quick sale, and I truly appreciated their kindness and expertise. If you're looking for knowledgeable mechanics and outstanding customer service, I highly recommend Woodside Bike Shop. They've definitely earned my future business and my recommendation to anyone who needs a new bike, repairs or advice.

My first impression of this bike shop was pure chaos, but in a good way. They have sooooo many…read morecustomers that people are coming and going non-stop! With that being said, somehow Greg balances it all. I came here to shop for a bike, and he gave me some great options. Walking in the front door, you don't realize how big this shop is, there are a few more rooms in the back filled with bicycles. Even if he doesn't sell your brand of bike, this bike store works on them all from off the shelf to custom bikes. He also has a good inventory of e-bikes. If he doesn't have what you are looking for in stock, he will happily help you find the perfect bike through all his resources!!!

Joshua is such an amazing REI employee! His energy and dedication to helping customers is amazing…read more He has helped us multiple times, and always remembers us and what we bought. He also knows his inventory, really really well! And he hustles! Thanks Joshua...see you again soon!

I have been coming to this REI for a few years now and I've never had an issues with finding what I…read moreneed or waiting long to get help/ check out. I'm writing this review to shout out Froy in the bike department!!! He is the MVP! My derailleur was whack and he fixed it so quickly. It gets quite busy at the bike department (esp in the summer with kids wanting to get out with new bikes!). Froy also took the time to teach me the mechanics of the bike that I'll never forget since I want to try to maintain my bike myself. I highly recommend becoming a REI member if you aren't already one! Amazing perks such as discounts all the time and you get a return warranty up to 1 year instead of the 90 days. I also like their credit card which gives you 5% back! If you already know you're a regular customer for REI, why not! You'll also get higher cash back on full priced items too. Also just FYI they do not supply bags at check out! So bring your own bag to haul away your purchases!

Very professional service. Gebhard is not only mechanically savvy but also very shrewd when finding…read moresolutions to tricky problems. Twain is very helpful and friendly. I highly recommend Veloro.

Gebhard and his team seem very dedicated but I guess you have to be a seasoned rider or a big money…read morespender to keep their attention. I have but a lick of knowledge when it comes to road bikes and fitting so when I found this store online and read their "about us" i was ecstatic to go check it out and ask away any questions I had. They are very helpful in store, when I went in on Thursday they helped me get fitted and we even talked about purchasing a bike. (lovely process made super easy by the team) After choosing a bike this is where my issue unfolds. The bike I selected was unfortunately out of stock, but I was told that as a licensed dealer they could reach out to their supplier and see if the stock number was really out. I was told this process would take a few days and should expect to hear something back the following Monday. Come Monday I receive no follow up and upon calling back was told they were too busy at the moment and would give me another call later in the day. It's now been a week since. I completely understand if the bike is out of stock and it's out of their control to acquire me the model I want but a proper follow up would have been nice. What a shame, was looking very forward to gaining access to the knowledge Gebhard has to offer in the world of cycling.