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    Ritchey Design

    4.0 (2 reviews)

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    17 years ago

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    16 years ago

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    Véloro Bicycles

    Véloro Bicycles

    4.8
    (110 reviews)
    2.5 mi
    $$$

    Very professional service. Gebhard is not only mechanically savvy but also very shrewd when finding…read moresolutions to tricky problems. Twain is very helpful and friendly. I highly recommend Veloro.

    Gebhard and his team seem very dedicated but I guess you have to be a seasoned rider or a big money…read morespender to keep their attention. I have but a lick of knowledge when it comes to road bikes and fitting so when I found this store online and read their "about us" i was ecstatic to go check it out and ask away any questions I had. They are very helpful in store, when I went in on Thursday they helped me get fitted and we even talked about purchasing a bike. (lovely process made super easy by the team) After choosing a bike this is where my issue unfolds. The bike I selected was unfortunately out of stock, but I was told that as a licensed dealer they could reach out to their supplier and see if the stock number was really out. I was told this process would take a few days and should expect to hear something back the following Monday. Come Monday I receive no follow up and upon calling back was told they were too busy at the moment and would give me another call later in the day. It's now been a week since. I completely understand if the bike is out of stock and it's out of their control to acquire me the model I want but a proper follow up would have been nice. What a shame, was looking very forward to gaining access to the knowledge Gebhard has to offer in the world of cycling.

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    Véloro Bicycles
    Free water bottle stand
    Free water bottle stand
    Gebhard adjusting my bike

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    Gebhard adjusting my bike
    The Rack Spot

    The Rack Spot

    4.9
    (319 reviews)
    0.9 mi
    $$

    Believe all the super favorable reviews, they are all true!! My super favorite trusted bike shop…read morein Los Altos had recommended a very similar well-regarded competitor (based in San Jose) to get a hitch, bike rack, and installation. It turns out my Infiniti QX 50 can only take one hitch and only one bike rack, so options were pretty limited. After getting a solid quote from this competitor for all three (but pricey in aggregate), I called The Rack Spot just as a reality check. Will picked up the phone and I was blown away by his customer service and the shop's pricing! Without knowing who I had already talked to, Will freely offered pretty good discounts on both the rack and hitch as part of their normal pricing policy, but he then gave me some market color on the Curt hitch I was looking to buy. He went a further step by suggesting that I just order the hitch on my own online and coached me through it, since the shop had just gone through a really steep price hike and it would probably be cheaper to get it my own. I also needed it installed quickly for our trip a week from now, and Will helped me manage the logistics to ensure everything would work out well and placed the order right then and there (the other shop only puts their orders in on Mondays, so I would have had to wait 5 days). All in all, I saved $700 by going to these guys ($1900 elsewhere), so I will be referring everyone to The Rack Spot from now on!

    They were friendly, gave me a great price on a Curt hitch, which they had in stock, and since I…read morecame in after five, they gave me the next slot, which luckily was the next morning at 10am. They charged me the amount that they had estimated, and the work was done at the time and within the time limit they told me. I couldn't ask for more.

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    The Rack Spot
    270 awning.
    270 awning.
    My new rack

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    My new rack

    Ritchey Design - bikes - Updated June 2026

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