The staff are genuine, kind, and knowledgeable. I picked up a bike they had shipped in and they were exceptionally catering to my needs and questions. The store was clean and well laid out. The communication from when I ordered the bike online up until delivery was excellent. They truly go above and beyond in regard to catering to the customer. read more

Went to buy a bike. Beka is very friendly and helpful ! Help me the fitting and moving the bike to my car. read more

You have a good selection, the turn round time was like 1 hour. You are very close to me and the staff was available and knowledgeable. It seems bicycle shops are disappearing. You have been in business for years. That makes after purchase support and service less of a worry. Bike are really not user serviceable anymore. read more

Complete commitment to cyclist satisfaction! Whenever I have a question, I need a repair, or anticipate a problem, I benefit from Michael's and Becky's complete attention and deep expertise. They always respond immediately and I'm never inconvenienced. They keep me on the road! Thanks. read more

I stopped by Chain Reaction Bicycles a few weeks ago needing help with a simple pedal replacement--but left with a much more comfortable and ride-ready bike thanks to Becky. Despite the store being busy, she was incredibly friendly and welcoming, taking the time to assess my needs and make helpful recommendations. Not only were the pedals replaced, but she also noticed one of my wheels needed to be replaced and suggested a new seat better suited for a more comfortable ride. I haven't biked in a few years, so her guidance made a big difference. Fun fact: the bike I brought in was originally purchased here a few years ago--still going strong! I'm grateful for the thoughtful service and wouldn't hesitate to return. read more

Awesome place, definitely on the pricier side and they mostly carry new models. However, they are super cool about letting you test a bike out. I am stuck between three trek mountain bikes and the lady there was super kind and let me test ride them in the parking lot. 5/5 read more

Over the last 15 years have bought 5 bikes, tons of cycling gear and gotten lots of service on those bikes. 100% satisfied customer every time. Mike, Kevin, Becky and the rest of the team are all great! read more

I have purchased many bicycles, helmets, clothing and other accessories and maintenance items from Chain Reaction Bicycles and have found them to be high quality and reliable. Regarding the services, Mike and Steve and Becky and Kevin have all been great to work with for purchases and repairs. I cannot speak more highly about Mike and his expertise in diagnosing and repairing bicycles. He is so knowledgeable and the cost of repairs is very reasonable. Please consider Chair Reaction Bicycles for your next purchase. read more

I need an inner tube for my tire. I took it to them, and since they weren't super busy they kindly fixed it for me right there and then. No up sales, no weird prices. Great customer service. I'm excited to ride again! read more

I had a fantastic experience talking to them about bikes. They spent a lot of time with me. While I did not get a bike from them it was an amazing customer service experience. read more

Kevin identified the problem almost a month ago. My wheel needed to be replaced. Although I had to wait due to the Holidays, it was worth it. I paid mostly for parts, very little for labor. Everything was transparent. From the receipt describing the services and supplies, to the line item costs indicating why things were so affordable. Mike did the estimation upfront after analysing the problems with my recollection of how the bike was treated. Lexi did the work, or at least that's what the service order receipt indicates. Very good family-run service. Will always come back whenever an issue arises. read more

Stopped by this morning to see if they could do a chain install for me on my mountain bike. I already had the brand new chain I just didn't have the chain breaker tool and couldn't shorten it to the proper length. Shop is totally empty although I'm sure they had are swamped with repair work...most bike shops are. They quoted me 15 dollars for the chain install which I'm guessing doesn't include tuning or adjustment. Then they said it would be 4 days before they could fit me in and they seemed surprised I would even ask. I went right down the street to Woodside bike shop annex and they did it for 5 bucks and probably took them less than 2 minutes. They even made sure it was adjusted right. I've been to the Woodside shop before and it's pretty chaotic but they have always done great work and they really seem to care about people and their bikes. I figured I should go check out Chain reaction since I've heard good things but I didn't really get good vibes there. Felt cold and corporate kind of like how the REI bike section feels. For something as simple as a chain swap I'd expect most shops to be able to handle it quickly without the need to schedule it like it's a meeting with the CEO of Chase Bank....even if they're busy...plus 15 dollars was not the cheapest. Not saying Chain Reaction doesn't do quality work I'm sure they have great technicians...just didn't really like the customer service and didn't feel like how a neighborhood bike shop should feel. read more

Kevin and Becky were knowledgeable and friendly, and even offered to contact Trek with my questions about bike availability on Trek Travel tours. read more

Staff were friendly and knowledgeable. They helped me figure out the price and what equipment was involved in switching my mountain bike from tubeless tires to tires-with-tubes, which is what I wanted to do, for maintenance reasons. They worked quickly, and got my tires swapped the same day that I came in-- just a few hours later. The price was competitive with other bike shops in this area. read more

Quick service. Good value for the cost of service. Friendly. Very responsive and kept me updated through the process of changing settings on Bosch e-mtb. I requested a service that required pre-approval by both Bosch and Orbea which Mike handled promptly. Plan on visiting again soon to check out all their accessories. read more

Excellent greeting and welcome by the young man! Good diagnosis of the problems and rapid repair and turnaround. Convenient parking lot. read more

Great service - Generally a nice group of staff. However, one staff member, Kevin J. was super helpful and extremely knowledgeable in helping me to make the right decision when buying my 1st road bike. Kevin took over an hour to help get me fitted on two different types of Trek road bikes (Emonda & Damone) and with Chain Reaction, I was able to also take the bike for a 4mi. road demo. Afterwards, Kevin continued to help me make tweaks and even swapped out the stem (no charge). Great price. I had my eye on a SL5 Damone and CR had the best price (14%) off and in stock. With Kevin's exceptional customer service and a great price, I ended up buying it right then a there that day. read more

Prior to making the decision to purchase my Trek Domane AL 5 Disc - 2022, I researched extensively for a quality Bay Area cycling shop. Without hesitation, Chain Reaction won me over from beginning to end. There's a reason why their Yelp reviews are above 5 stars - the moment you walk in the shop, the experience begins. I was immediately greeted with, "Hello Sir, someone will help you in just a minute" (staff members were helping other customers when I arrived). Honestly, within 2 minutes, Becky greeted me with a hello and a smile. I briefly described what I was interested in purchasing, not only did Becky listen to my long winded list of wants vs needs, she remained patient and attentive with me....that's a 10 in my book! Fast forward - am I happy with my overall experience with Chain Reaction, ABSOLUTELY! A friendly family owed & operated cycling shop that goes above and beyond to make your visit spectacular. Note: I live in the South Bay (there are a host of other shops in my area) however, know one comes close to Chain Reaction's quality and knowledge. A customer for life! read more

Chain Reaction Bicycles - Pick up day has arrived! - Bikes Near Me - Redwood City, California

Great experience ... had trouble getting a pedal off an old bike i was giving my daughter. Went in for some advice and spoke to Becky who said "just being it in" ... i asked her "how much" and she said "six dollars". I went home and brought the bike in. MJ got the pedal off in no time and said there's "no charge". I immediately decided to get the new pedals from them and he installed them then and there. From what i could see while i was there the whole team in the store were friendly and professional dealing with the other customers. I discovered talking to MJ that he and his brother own the store. Can't recommend them highly enough read more

Family-run, friendly place with fantastic service. Their knowledge of bikes and gear is top notch. And for me being in Redwood City, the store's location is super convenient. read more

Yesterday was my second visit to this shop, and have been welcomed each time like I was a long time veteran customer. Mike has worked on my 1998 Trek 7100- both times and is a genuine person that does honest work. This business is completely based upon integrity, no nonsense, and great customer service. They were prompt to answer my email query. Everyone I have encountered in there are friendly and down to earth. The first time I was there, the owner and I had a nice chit chat about her business and how long they have been at this location. I am sorry that I do not recall her name. I've been to other bike shops where they sell you on repairs, upgrades, merchandise- when all you want is service/maintenance. If you want to go to a place that will sell you sand on the beach, go somewhere else! You won't find that here!! read more

I spent the last couple of weeks searching for a specific cruiser bike for my fiancé for her birthday. I knew that the weekend of the 22nd was the only time I could pick up a bike and keep it a secret. I did my research, and came to the conclusion that an Electra Cruiser bike was the best option for her. A trusted brand with good parts. I searched and searched but no shops near me had the bike with the options I wanted or in a color that I wanted. Thankfully, Chain Reaction had the exact bike that I wanted and in the color that I knew my fiancé would love. I purchased the bike online and picked it up in store. The person who helped me (Becky I believe) was very helpful online and in-store. She even had accessories picked out for me that I thought was very thoughtful. I ended up picking up a champagne toast bell that perfectly fit the occasion, as my fiancé was choosing her wedding dress that day while I was picking up the bike. They also helped me load the bike in my car (which isn't an easy feat with a big ol' cruiser bike). My fiancé loves her bike and I would highly recommend this shop to anyone looking for an Electra Cruiser or any Trek bike. Thank you Chain Reaction! read more

Chain Reaction Bicycles - My fiancé's new Electra Cruiser 7-speed with the bow that Chain Reaction gave us! - Bikes Near Me - Redwood City, California

Questionable service, staff are not welcoming, they Definitely look down on you if you don't own a Trek. The owner Mike J. just cannot wait to remind you he does not "just work there" but is actually a "Partner." Mike, the fact that you are a "Partner" makes you even more responsible for the conduct of you and your staff. A word to fellow cyclists: This shop is NOTORIOUS for using chicanery to charge you the absolute maximum amount of money they can get away with, well beyond time & materials. read more

Purchased: 2022 Trek Domane SL6. It's been 2 weeks. Research: They were most helpful as I started out on answering my queries after a bunch of online research Order delivery: The initial color I ordered got pushed out (seems like bike components supply availability remains a problem), they worked with me on a different color, slightly different config. I got it earlier than expected (that's good). Support: Had some known steering column noises issues that got fixed - quick to respond on email/call with updates. Worked with different people but all were helpful. Recommended. read more

Bought a Trek bike for my son from here a while back and came back for some gear maintenance and a new tire replacement. These guys got it done asap through the holidays when they didn't have too!. Other shops would had tell you to comeback the following month. Definitely will comeback here to buy myself a mountain bike when I comeback from Texas(Active military service member). read more

Got a great deal on a new Trek e-bike. Great service and expert help. I bought my last bike here.

Been here more then a handful of times, the staff has always been very friendly and knowledgeable, something you have to understand when going to places that specialize in bikes, they are looking to help you get a bike that fits you and will last a long time, so go do your homework first about what you want out of your bike, are you taking it on mountain trails, park trails, some dirt some concrete all concrete, what will you use it for? These are things these folks would like you have answered in your head before you say I want to try that one or that one or that one knowing in your head you just want to see what a $$$$ bike feels next to a $$ bike, and not buy a bike at call cause you don't know what you want. I like these folks cause they are honest, if you know what you want they will tell you what they have based on what they have, if you don't know sizing on bikes they can help you with that, almost all reps that I have talked too in person or on the phone are direct and try not to waste your time, the fancier bikes usually the ones that cost over 3k or more definitely you can feel difference in everything, seat wise, brake wise, over steer under steer take the bike out for 30 min you can feel the difference between the $$$$ bikes and the $$ bikes, but know what you want or what your looking for. Most of the time I just call in and ask do you have beach cruiser for womens size 24, in these colors, brand does not matter, or do you have a recommendation on these two brands santa cruz or trek specifically mountain bikes (hardtail) what are pros and cons for each, what sizes do you have available. During the Covid-19 I see their line out the door, kids bikes are limited in sizes so call ahead and ask what they have in stock so you don't have to wait in the line, I see allot of families that went in and left with nothing cause they didn't have the size for the kid they were shopping for, or couples going in for a bike but no idea what they wanted, complaining they don't have this or that but then under their breath saying they don't know what they want smh haha Just a heads up folks go in having an idea of what you want it will make your experience way better instead of saying I wish they had this or this, call ahead and ask do you have this or this if they don't they can give you what they have or what is similar bikes $$ - $$$$ depends on what you are using it for maintenance $$-$$$ depends on what needs to be maintenanced service ***** very helpful staff if you know what you are looking for ambiance *** not a large shop, during the covid-19 I want to say it was limit 2 or 3 people plus the staff so be prepared to wait outside for awhile for the folks that have no idea what they want I have never purchased a bike from them but their knowledge is very helpful for weekend riders or avid bikers read more

Purchased my Trek Allant + 8S here last week. Overall good purchasing experience - Kevin was very helpful, but missed to let me know that the mobile mount was broken and needed to be replaced. Called the store afterwards and spoke with Rebecca (I think she's the owner or mgr) who said the mount is a known thing on these Trek bikes and to just come back and get a replacement mount. Went back today and was able to get a new part without any issues. She even honored their helmet Yelp special although I purchased the bike last week. read more

We had a wheel hub wear out after 16,000 miles on my husband's e-Trek and we thought at first it was the electric motor. Mike (owner) diagnosed the problem quickly and he made the repairs the same day! My husband was thrilled as he rides most days. GREAT service from Mike and his family run business. You won't find a more friendly and honest bike shop to work with on both new bike purchases and repairs/maintenance when you need it. Happy riding on a new Trek from Chain Reaction! read more

I had a really simple problem (blew a spoke) on a moderately complicated bike (Trek 2300 carbon) that I bought from a friend. I'm not a gearhead and even though I'm hey had a lot of other jobs they invited me to come n and have them take a look at it. They were thorough on the evaluation and found a way to fit me in. Fixed the root cause (worn out chain), the spoke, and a minor issue with my seat. They did not make me feel dumb at all and provided great customer service. They also humored me pedaling bad bike puns to them. What a great crew! read more

My fiancé wanted to get a bike as a new hobby, but neither of us knew a single thing about bikes. We walked in totally clueless. We were immediately greeted with a warm welcome and asked what we were looking for out of a bike. We set a price range and what we would use the bike for. The staff pointed us to a large selection of bicycles that fit our budget and what we wanted. We were able to do a test-ride around the block to ensure we liked the bike. We were able to buy the bike we wanted and took it home that day! Staff also helped us prepare for riding with all necessary accessories. Staff was excellent, the products are phenomenal, and the store offers a large variety of quality bikes that will fit any budget. We love this store and are very thankful for all of the help! We love our bike!! read more

Chain Reaction Bicycles - Our brand new bike! - Bikes Near Me - Redwood City, California

Bought my bike from them a few years ago (super smooth process and they were super accommodating even when every other bike store was swamped during covid). I went in recently on a weekend to get my bike looked at for some brake issues (I thought I needed a brake bleed and asked for that) - turns out it was just some contamination and Mike helped make sure it got fixed quickly, helped test out the bike too out in the lot to verify the issue and all at no charge even though it took quite a bit to get my brakes working back to normal again. read more

They are a small family run bike shop. They are often busy and it can take a week to get an appointment for repair work. They do minor repairs as walk up service at no charge if you bought your bike there (even if it's been 10 years since purchase). They are always friendly and helpful. Great place to do business! read more

This is a quick shout out to the team at Chain Reaction Bikes in Redwood City, and in particular to Steve and Mike for thier exceptional customer service and Mike's attention to detail when handling a maintenance issue with my fairly new Trek. The "bike" was complaining with the dreaded unknown squeak that was apparently coming from the bottom bracket. I brought the bike in after noting that the squeak occurs during cold rides in the morning, sub 50 degree F. With that info, Mike dove in and fixed the issue. I tested it over 2 early morning rides the follow weekend. No squeak, no rattle, zip, silence... actually I heard a little "hum" from the bike, apparently a very happy "Chain Reaction". Mike not only gets the job done, but keeps exceptional notes on the issue and explains it back to me in layman's and engineering terms which I do understand ! Way to go Mike and Steve... DIGG on! read more

I'm completely put off and don't understand the good reviews for this bike shop? I arrived as the doors opened one morning to get my rear wheel/tire looked at as I was having problems with my tubeless tire leaking. I walked in and the sense of the store was cold and unwelcoming. There were 3-4 employees standing around but I was told to see the lady (owner) at the front counter. I explained to her what I was there for and she proceeded to ask me some really mundane questions and then proceeded to say it would take a week before they could even take a look at with attitude...huh? I grabbed my tire and walked out...thanks for nothing. I do not recommend this shop to anyone hoping to get any type of good customer service because it surely lacks here. read more

At Chain Reaction - I feel like I'm family. All my bike needs are done quickly and with the most professional way. Mike, Kevin, Karin and Becky are an amazing family. I will continue to recommend Chain Reaction to my friends and family! read more

Bought an electric bicycle here recently, with help from a lovely lady named Becky. She helped me figure out the right size, ordered a particular bike they didn't have in stock, and had no problems with me coming in several times to test it. They were patient, flexible, and called when they said they would. She even went so far as to install my child seat on it to get it ready to ride. Very pleasant shopping experience, would absolutely go there again. read more

Amazing, Professional and Helpful keeping me on the road pedalling verse doing maintenance or quick repairs. Thank you Mike, Becky, Steve and Kevin plus staff. read more

Great experience! Everything about my time up and repair was explained and performed with great care and knowledge. My bike rides like it's brand new and I love it. Great service and a fair price. Thank you! read more

Friendly and helpful service, knowledgeable staff, local family- owned business. CR have, on several occasions, helped me out with weird bike issues which took their time with no evident sales benefit to them. A great community bike store. read more