Ugh, I wish I liked this bike store, they are in fact the closest Specialized store nearest to me…read more I first came here when I was shopping for a bike, as I was new to cycling, I wasn't looking to buy the most expensive bike in the store, but that didn't stop them from trying! I ended up purchasing a Specialized bike, but not from this store. I thought I would still come here and buy accessories and have my bike serviced here, but the employees here don't really care about their customers or customer service. On one occasion I came in to buy shoes, but they didn't carry my size. They told me that I would need to pay for the shoes and if they didn't fit, to bad so sad! How would I know if they would fit, if I can't try them on?!?!? Just take your business elsewhere. There are several stores around they Peninsula that sell and service Specialized bikes!

Walked into Cognition Cyclery expecting a standard tune-up and left feeling like I didn't belong. I…read morewas told--loudly--that they "only work on Specialized bikes," and anything else they can't do because of the parts. Had they taken the time to talk to me about switching parts, I would've easily been persuaded. I'm also a regular customer at the store. The fact that I was just treated like that saddens me. They simply don't care. That's fine if it's your business model, but the delivery was unnecessarily dismissive and came off as elitist. Not everyone rides a top-tier brand, and that shouldn't mean being treated like you're wasting their time. I was prepared to spend a few hundred dollars on a tune up and more for repairing my crumbling wheel, but clearly that wasn't the issue--the brand of my bike was. There are plenty of shops that value customers regardless of what they ride. I'll be taking my business to one of them. Note: I found a better bike shop that will support all bikes and treat you well well providing their service. You can avoid the snobbery of Cognition cycle. Go to Woodside Bike Shop. They're very friendly, very efficient, reasonably priced and they do great work. AVOID RUDE & SNOBBY SERVICE (aka cognition cyclery) Support a REAL bike shop: Woodside Bike Shop 1800 El Camino Real Unit C, Menlo Park, CA 94027 Phone: 650-299-1071

What an amazing place for repairs. Brought in a bike and they had it fixed in no time. It was…read moresuch simple repair they didn't even charge anything. They also took the time to educate us as to what was wrong and what was being repaired... and that's how I learned the the OTHER shop I took the bike to previously probably repaired something that didn't need to be repaired but charged me $300. Nice... They came recommended by several different friends and now, I know why. Honest guys who do good work. High recommend.

This shop is flat out the best place to go in the bay area if you're a mountain biker. Nick, the…read moreshop owner is fantastic. Knowledgeable, enthusiastic, curious, helpful. Great guy. Mechanic team is outstanding. The've solved more tricky (and easy!) problems for me than I can count. I've bought a couple new bikes from them, and always SUPER happy. I live locally, but the folks in my MTB group literally travel from South San Jose...this shop is THAT good.

Bike rides well after its tune-up, BUT the giant "99.99 tune up" billboard is misleading -- that…read moreprice is for labor only. They charge an additional $44.99 for parts. Read your service ticket carefully (both "parts" and "labor" columns) to avoid unwanted surprises at pickup. Pricing does not feel transparent.

Cleaning out the garage--my dusty, rarely ridden Specialized bike was leaning against the wall. Not…read moreonly was it dirty & dusty, I had a hard time removing the wheels, among other issues and I figured let's get it cleaned & tuned up so it'll be rideable. I brought my bike in for what I thought would be just a tune up only to learn that my gear shifters were also broken and needed replacing. What I thought was going to be only a tune up, turned out to be a bigger job with other little things needing fixing. I decided it was worth the price, otherwise I would have an unusable bike in my garage. It took under a week and my bike fixed and was as good as new. The cost was about $200 for the tune up, shifter replacement, grip replacement & labor. Now my bike is ready to go! Great job! I am very pleased with my bike and would definitely recommend them for your bike needs.

I had an awesome experience with Atlas Cycles! I was looking to have new road wheels installed on…read moremy Cervelo and was lucky enough to catch Nolan's work van driving by one day. During scheduling and prior to the appointment, Nolan was responsive through phone and email to talk through the process. On the day of, he showed up on-time, checked out my bike and invited me to stay and watch so that he could walk me through what he was doing and working on and encouraged me to ask questions - I came out learning so much. He was even so kind to let my two Rottweilers say hi and hang out. Nolan is truly the nicest guy you'll ever meet, he's incredibly knowledgeable and is genuinely happy to talk bike stuff with anyone of any experience and skill level. I love the upgrades to my bike and I'll always use Atlas for all my bike needs!

Atlas Cycles is the best! Nolan did a full tune up on my 14 year old bike and it looks and rides…read morelike new. Top tier service - the mobile shop is so convenient (house calls for bike service, what a luxury!), I was able to get an appointment within a week, the service was done same day, and he walked me through what he recommended beforehand and then explained exactly what he did afterward. Nolan is clearly an extremely experienced bike technician while also being very approachable and not at all intimidating for a casual rider like me. Thank you Atlas Cycles!

Alan is very knowledgeable and gives great, straightforward advice. He helped me find my first road…read morebike at a reasonable price and made the process easy, especially as someone new to road bikes. After purchasing the bike, I ran into an issue and reached out to him. He responded promptly and helped me get everything sorted out. Great customer service before and after the sale. I would definitely recommend Alan Gorman Bikes to anyone looking for a bike or knowledgeable advice.

Alan is very knowledgeable and nice. He was able to take a look at my bike and help me out with it…read more I'm going to bring in my bikes to him in future!

Went to buy a bike. Beka is very friendly and helpful !…read more Help me the fitting and moving the bike to my car.

You have a good selection, the turn round time was like 1 hour. You are very close to me and the…read morestaff was available and knowledgeable. It seems bicycle shops are disappearing. You have been in business for years. That makes after purchase support and service less of a worry. Bike are really not user serviceable anymore.

Dropped off my bike here for a minor tune up for $120.00. They're pretty slammed and after you…read moredrop off bike, they'll give you a future date to get on the schedule to work on it. Mine was scheduled to be worked on 7/8 Wed and was ready by Fri afternoon. My only gripe was invoice amount was $139.76 but was charged $144. Maybe it was a processing fee for cc but wasn't told about it nor on the invoice. Located in a run down old plaza with a lot of parking at least.

‍ ‍ ‍ ‍ ‍ ‍ Super sweet and caring bike shop owner, Matt took such excellent care of my babies…read moretoday! He taught Zack how to ride a bike, helped find the perfect bikes our kids felt so comfortable in, plus safety gear! What a treat and wonderful memorable learning experience!!! The kids are so excited, grateful, and happy!

This is long overdue but needed to give a huge shoutout to Summit Bicycles and especially Brent who…read morehelped me today! I brought my son's bike in to have the break repaired and he noticed a few other adjustments that needed and swiftly helped. THANK YOU Brent! Every time I walk in, I'm greeted by a nice staff member. Their repair and service team are top notch. Can't say enough good things about this company and how they operate.

This place is awesome. Fast, friendly, and expert service…read more My dad takes his bikes here for service and he has always talked about how great this place is and now I know why.He replaced the inner tube on my talaria electric dirt bike (similar to Surron) same day w no appointment on a Sunday, and for a reasonable price! Also cool friendly dude thank you I appreciate your service!

This review is for the bike shop. As "not a bike person," I have had several really positive…read moreexperiences in the past year with the bike repair across several different family bikes. They are happy to work on "regular old bikes" regardless of where they were purchased. The technicians communicate well, they are resourceful, and they are conservative (i.e. they're not trying to upsell you; in fact they will talk you out of doing unneeded work). A minor downside is that their system only orders parts once a week, which can mean some delays if you need parts. The pricing seems very fair as well.

A wonderful and helpful experience buying an ebike. In particular, Fernando at the bike section was…read moretruly exceptional - he got me set up with a couple test rides and gave me a lot of pointers on helping me articulate what I was looking for in an ebike.