It is a typical chain drug + essentials store. However, it has a Thrifty Ice cream counter that would bring its rating up to 11* if that level was available. If you are old enough to remember Thrifty Drug stores & their reasonably priced delicious ice cream this is the place to go. Two scoops cost 1/2 the price of the fancy ice cream parlors. read more

I came here to pick up some Mucinex for an ill family member. Rite Aid is the closet pharmacy to my home and I wanted to make a quick trip of it. I found the medication quickly. The price looked high but that seems to be the way of the world now. So I get home and reflect on the price I paid for the medicine. It was $29.99 for Mucinex Sinus-Max 24 liquid gels. A Google search shows Target has the same medicine for $18.89 and CVS is at $23.49. I did not expect to pay convenience store prices at a major drugstore chain. My fault for not doing my research. But it will not happen again. read more

Rite Aid - Drugstores Near Me - Laguna Woods, California

Have been getting prescriptions at our Rite Aid in Mt Shasta CA for about 6 months. My husband needed a pain killer recently. The druggist refused saying since I didn't have insurance he couldn't fill it...I've never heard of this & I've worked in the medical industry for 20 yrs. The worst part was being yelled at in front of other customers. After talking to numerous professionals we still couldn't understand. My husband returned several days later himself and the same druggist filled it! Apparently he lied to me. I will never shop there again. read more

Rite Aid as a store is ok. You might want to rethink using the pharmacy for prescriptions. I have used them for 4 years now, but no more. Everytime a particular employee goes over my refills which I do via mobile phone, she calls saying that I didn't pay. Ummm, I am looking at the text from rote aid saying I paid, she keeps arguing with me! This has happened numerous times and I am tired of it. It's always the same person and she needs retraining, it's clear she doesn't know how to process a prescription that has been paid for. I never have this issue with other pharmacy employees. I'm switching to CVS. It's no wonder they rate so low. read more

Extremely rude staff at the pharmacy. I was supposed to have some prescription med delivered to my house today. I waited all day until later in the afternoon when I got a voicemail from the pharmacy saying that it was returned because nobody was home. So I went there to pick it up. Waited in line, then when it was my turn, the older lady at the counter told me to step back in a very rude tone so she can help someone else. I waited again... Then my turn to get help, she had an attitude already just asking for my birthday. Once I told her, she said, you don't have anything here! I said how could it be. Then she said it louder, you don't have anything here! All of that while looking at me like I annoyed her by questioning her. I then said I got a voicemail saying that my med was returned today. Then she said, what you mean by return? You were supposed to be home for the delivery! Really? Did she think I missed the delivery on purpose so I have to drive there and waste both of hers and my time to go pick it up? I sat at home all day waiting for the package. Anyway, she left and came back with my package, threw it on the counter. I took it and left. No goodbye exchange from us at all. Needless to say, I will be taking my business somewhere else. I haven't experience such bad customer service like that at a pharmacy before. read more

Good ice cream. Incredibly rude employee tonight. Two hours before close, she interrupted my older teen and friends and cut in twice while they were waiting to use the restroom. Then announced the bathrooms were "officially closed for the night" even though she knew some of them were still waiting to use the facilities. Why 2 hours early & why so rude?! read more

I went to prescription counter to check in for vaccination and the lady treated me like a child asking if there was a sign over the prescription counter that said it was ok to check in there for a vaccination. Really??? read more

The pharmacy is terrible. They hired an evil, rude woman (Ms Piggy) who is condescending and attacks you if you ask her a question. She has no skills in dealing with seniors and she's just mean. Every time I pick up my medication she's terrible. I will not be returning to Rite Aid. Walgreens is down the street or CVS ... I don't need this abuse. The head pharmacist know but he does nothing to protect costumers. Don't go there. I'm taking my money elsewhere read more

The pharmacy was extremely disorganized, staff were not helpful at all, and extremely rude. Being new to this pharmacy with several prescriptions to pick up, the staff person at the counter seemed annoyed with me that I had many prescriptions. She also was annoyed that the staff putting the prescriptions together did not put them all in one bag so I kept having to ask her to go back and check for more because I didn't have everything I needed. After she insisted I had everything, I told her I was still missing a prescription so I was sent over to the check-in/drop off side of the counter. I think she was just over helping me and didn't want to work with me any longer. When I went over to the drop off counter, I spoke to the gentleman who was also clearly annoyed that I was asking him to look to see if my doctor had put in the prescription. He argued with me that I had everything I needed, that he can't just put in a refill (which I never asked for) and then basically argued with me about my request. I told him that he wasn't very helpful and left with some of my meds. I will never go back to this pharmacy and wouldn't recommend this pharmacy to anyone. No wonder Rite Aides are closing all over the place. What a terrible experience! I rather take my money elsewhere. read more

Fast fills & refills, kind calm staff. I've been going here for 20 years and I recommend them to everyone I know & have so in the past! Steve the Pharmacist is so professional & super friendly to ALL ! He is quick @ what he does & makes sure everyone and their needs are tended to. read more

I went to get Covid vaccine, on Friday January 3rd. I specifically ask for Pfizer, and when viewed the paperwork at home, they had giving ne Moderna. It is very concerning to me this type of errors. read more

I had been having problems getting my medication for months due to shortages. No other pharmacy helped me like this Rite Aid. The shortages have continued and I have stayed with this pharmacy. They continue to work with me. I may have to wait a little but they always get my medication for me. I have to compliment Steve the pharmacist in particular. He is so kind and caring. Even if I have gotten there shortly before closing he always takes his time with me. Anywhere else people look at the clock and rush you so they can leave on time, but not Steve, he puts the customer first. So glad I found this Rite Aid. read more

I have seriously never gotten such awful customer service in my life. This ONLY pertains to the pharmacy. When I come in store the non pharmacy workers are amazing. Everyone at the pharmacy has absolutely no interpersonal or customer service skills. I have gotten serious attitude by multiple people that work at that pharmacy as if I am annoying them with questions and just being there The first time I came an older women with long hair and glasses was extremely annoyed with me. They had my prescription on hold due to the cost and when I talked to another lady she was rude and said "oh well you didn't have a phone number on your account so we couldn't tell you". I have gotten prescriptions there before, no phone number being on my account was their mistake and had nothing to do with me. I would of gladly provided the other few times. The attitude isn't necessary. I decided to try again this month and hope I get someone else that is more willing to help, when I called Rite Aid David answered the phone and sounded extremely condescending and annoyed I was even calling. My insurance says one thing, they say the other and I am the one dealing with getting them the correct info instead of them helping the customer or even being polite about it. He honestly could use a class in customer service. I would be talking and explaining something to him and he would put me on hold without even saying "can I please put you on hold" instead put me on hold MID SENTENCE! Oh, also this last time they DID have my number and weren't going to fill my prescription again for the same reason but instead I had to call and ask and got the same reason "oh we didn't know if you wanted it due to the cost". Pure laziness on their part. It took me years to get help and be brave enough to get the medication I need and they have made me feel awful. Experiences like the pharmacy at RiteAid are the reason there are so many people scared to get mental health help. Shame on RiteAid. read more

This pharmacy is one of the best I've visited in the area. Julie and Steve are extremely professional, helpful, and really care about your needs. Steve was very detailed in explaining my medication's, how to take them, & when to take them. On top of all that they help you with pricing using goodrx.com whether you have insurance or not. The store is always clean and there's plenty of parking. I highly recommend this store and pharmacy to anyone in the area! Thank you. read more

I tried calling this location several times to see if something was in stock and NOBODY answers the phone! So, I drove there, looked in the window and there were NO customers at the counter (see photo) . I called again, walked in and could hear the phone ringing, and STILL NOBODY ANSWERED THE PHONE! I was greeted by 2 people saying welcome. I ask about the item I was looking for and was told they were out of stock (phone still ringing by the register). So, I then asked why nobody answers the phone and I was told they've been busy. THE STORE HAD ONE CUSTOMER! LAZY! LAZY! LAZY! They could not pick up a phone and say please hold? Horrible management that they would allow this level of complacency. Now I understand why they have such low Yelp reviews. read more

Rite Aid - Called 5 times and nobody answered! - Drugstores Near Me - Laguna Woods, California

In the Pharmacy , Sheri and Steve and Peter is the best. They bend over backwards to make sure prescriptions are processed as fast as possible. When there is issues with insurance coverage, Sheri is the expert and does the best to get the prescription processed the best way. THANK YOU guys for your 10+ years of service. I strongly suggest you ignore the negative reviews and go into the store and see for yourself. Ive been going here for over 10 years and have had 0 problems, my guess is that the people writing these negative reviews were simply either having a bad day or miserable people in general. read more

I take a medication daily, to stay at a therapeutic level t can't miss one. Last month the day I went to get my medication it wasn't there. They said come back tomorrow as they just ordered it. Happened three more days before I got it. Last week I called in to order the refill and was told it would be available for pick up the next day. Big surprise it wasn't ready and was told to come back. It's now 4 days later and they said the pharmacist just ordered it and to call tomorrow to see if it came in. I ran out today, so hoping it's there tomorrow, but I'm not too optimistic. The pharmacy staff have all been quite nice and if I could give stars for politeness I'd give 4 1/2 read more

Store staff is super nice but their vaccine scheduling system!!! ----Not the best if you receive 5 text messages telling you to come after 7pm, ignore!! They do not give out vaccine after 7pm. so if you scheduling online, or walk ins, get a message every day to tell you to come in at 8:09pm........ it's a lieeeeeeeee!!! Glitch apparently staff has no clue about, and it's kind of frustrating! Hope I can save one soul from a meaningless trip :) stay safe humansss :) read more

Rite Aid - Drugstores Near Me - Laguna Woods, California

I visited this rite aid for the first time recently and was really impressed with the store and the service! In the 5 short minutes of my visit, I was offered assistance by three different people! I'm not accustomed to even seeing three different employees at one time in similar competing stores, let alone expecting any of them to proactively offer assistance. As I went to check out, the cashier (a fourth person!) was friendly and helpful. I would say that similar competing stores, and even other rite aids, aren't commonly regarded for amazing customer service. Some may be ok, but I've never been "wow'd" by one. This one wow'd me. read more

wish theres a 1/2 star on this service.. came in 1640 for a 1700 appt. not busy at all but waited the whole half hour just to be taken care of for a vaccine.. terrible customer service.. idk why health care service in US is getting worst when it comes to service.. read more

I love this pharmacy. They have helped me navigate my insurance issues along with my cancer diagnosis. The staff goes to great length to be a supportive partner in all my health concerns. Thanks to all the staff but I wanted to mention Steve and Sherry especially I'm not just a number t In the world of pharmaceuticals. read more

Best customer service in town ! They are so nice and helpful every time. They really care about everyone read more

Finally! After four prior trips to this location they finally had vanilla ice cream! The fact that they had it and had not previously had this flavor gives me hope for the future! The consistency was pretty good and the flavor almost first rate. Perhaps not at the level of McConnell's ice cream, but let's not compare apples to oranges. No, I did not consume this dessert in the store, no place to sit, but that's not a problem. read more

One star!! I stopped by 3 weeks ago to grab Thrifty's ice cream, but the freezer was broken.. went to Laguna Beach location but they were almost out of Thrifty's ice cream because of this stores freezer.. Fast forward 3 1/2 weeks, figured to stop in for a few flavors.. BUT!! NOPE STILL BROKEN.. and was told it could be another 2-3 weeks.. is it me or are there no repairmen available? Or hint, hint.. replace the broken parts or purchase a whole new freezer!! I now have to drive to Irvine to buy ice cream... but hey.. the beer cooler works great!!! read more

I just stopped by to get a prescription filled for my Mom. It was closing time and I could tell they had had a long day and were stressed. The pharmacist stepped in and filled 1 of 2 prescriptions (they didn't have the second one) for me even though they were obviously exhausted. Thanks you for helping a worried daughter. read more

There are too many items that are out of stock. Also the refrigerator has been broken for weeks with no sign warning that the drinks are all room temperature. read more

Pharmacy needs additional staff. Very unorganized moving my script somewhere else after today

I was in the store this morning. The guy in front of me struggled to come up with the money for his purchases and the clerk was trying to explain how much more he needed. The guy started to get upset, the manager arrived to help, then the guy blew up and started with a stream of vulgar comments!! The manager calmly explained again how much was due to no avail. The man left the store screaming a steady stream of vulgar remarks to the staff. Hats off to the calm staff dealing with a very unpleasant customer on the last day of 2021. read more

I called at 9:05 to see if my prescription was ready. After 20 minutes and 19 seconds on hold no one bothered to pick up and respond. Being frustrated I walked over to rite aid only to find that my prescription would not be ready for another 15 minutes. That's 45 minutes of my life wasted. The pharmacist offered no apology and said that phone calls were not a priority there was no one in line when I got here. Any new pharmacy will do. read more

zero star for the cashier staff but I gave 3 stars bc the pharmacist was nice. I'm came in today to buy the Pulse Oximetry so I went straight to the pharmacy area and ask about it. The Pharmcist was kind of enough to tell me to go ask the cashier in the front. There were 2 left and against the back wall. I went up an asked for the item. One of the cashier was looking for me and the other cashier was holding it 2 and refused to sell it to me. I told her that the Pharmcist sent me to the front to purchase one. She refused and stated a male customer called and told her to hold two of them. I said are you sure it could have been the Pharmcist that called. We are went back and forth for a period of time. I demand the cashier go back to the Pharmcist and asked him directly. She came up to the front spoke with the other cashier(she was the one looking for me) and handed me one. I was so annoyed and the back and forth could have been prevented. She could have pick up the phone or walk back there and asked instead of just carrying the two boxes and refusing to sell it. This was my first time at Rite Aid at this location. I'm so disappointed in one of the cashier. read more

I went to pick up an order, then decided to get an ice cream cone. The man behind the counter assumed I wanted something when I hadn't even opened my mouth yet. He quoted me a price for a cone. He didn't ask how many scoops, what kind of cone-anything. I asked him to just give me a chance to decide flavor, etc !! I tried to give my order and he now assumed I wanted two cones!! Very rude and not professional. I walked away. read more

Could not believe it, at the pharmacy a customer had her dog on the counter, and the technician picked it up and took it into the other side to hug it. How nice. How gross. This is the sanitary way they handle our prescriptions read more

The cashier ignore it me the first time and then giving me dirty looks so I ask her what was her problem and she acted all stupid .. and I told them I got money ..Racist place read more

Good prices, courteous check-out. Very working class, which you may be comfortable with or may not be. The staff and customers are nice and the prices are low. read more

Steve at the pharmacy went above and beyond to help with my prescription!! Never has someone been so kind and easy to work with at a pharmacy. Especially to help me with an affordable RX coupon! I can't thank him enough!! Highly recommend changing pharmacies! I had been with the same pharmacy for years, kind of gotten use to bad attitudes/ mediocre customer service. Needless to say, I've found my new go to pharmacy!! Thank you so much again! read more

Please FIX your phone number! I'm from a doctors office trying to call in a prescription for a patient and everywhere I look the ONLY number I can find is (949) 830-0391. This number does not work I have tried from 3 different phones and they were 3 different types. AGAIN PLEASE FIX YOUR NUMBER. IT IS NOT ACTIVE, the only way I got through was by CALLING ANOTHER RITE AID PHARMACY AND HAVING THEN TRANSFER ME. This is incredibly frustrating. FIX YOUR NUMBER! read more

Terrible pharmacy they violate HIPAA laws, do not care about the patient at all. Lines are long and slow, pharmacist is not compassionate, go to Rite Aid in Laguna Hills its amazing. read more

I'm glad I found this rite aid right by my house! I don't have to drive all the way to Irvine for my double scoop! The only downside was that my favorites, pecan praline and pistachio nut were out. :( I had to get two different flavors. Wah wah. I instead got strawberry shortcake and mint chocolate chip. They did the job, but it would of been fantastic if my two flavors were available. The guy serving us gave us such big scoops I had to ask for an extra bowl to keep the tower from toppling over! Pictures will be taken next time! I promise! Great place for delicious ice cream for a good price! read more

This Rite Aid is pretty large in size and is convenient for me as I live nearby. I don't typically use it for the pharmacy, however, I will use it when I need over the counter medications in the middle of the night, or some random household items. They usually have what I need. They are fairly high in price but that's what you pay for at a convenience store so it is expected. I also come here for the Thriftys ice cream which is amazing! They have a ton of flavors and are always coming up with new ones. It's also cheap ! The employees here are all kind and i have not come across any issues. They have a private parking lot making parking easy as well. If you need a convenience store and you are in the area, it's not a bad option! read more

Pharmacy is very personal and has many vaccines available that are no charge with insurance :)!