This is the experience I had with Walgreens Store #09798 (4855 Commercial Dr, New Hartford, NY…read more13413). I stopped in while traveling to pick up a few supplements and I'm glad I chose this location. The service was genuinely excellent. Aly (shift lead) and Justin (manager-in-training) were professional, patient, and proactive from start to finish. I was trying to figure out how to use my Walgreens Cash rewards, and they walked me through it step-by-step with zero attitude, even though it required extra verification and a couple extra taps on the register. Despite limited staffing at the front, they kept everything moving smoothly and stayed calm the whole time. It felt very old-school in the best way, disciplined, competent, and well-run like a good operational military team. Shout-out to Aly and Justin for solid, capable service. This is exactly how a store should be run. Highly recommend.

For the last 6-8 months my prescriptions that I get every month are either on back order or have…read morehalf scripts available.... And THATS HALF THE PROBLEM!!!! When a script is due to be refilled they never have it ready until I am out of meds up to 7 days past the due date which means I go without my meds!!! I need my blood pressure meds and not having them when I NEED them increases my blood pressure!!! I'm sure they don't want me to have a medical emergency due to their inept service!!! Get with the fucking program Walgreens!! And stop with the bullshit excuses!! And it's not just this particular store!! I've heard the same things from other stores in the area complaining about the same issue!! This is unacceptable!!!!

Do not go to this pharmacy if you want to use a medicine Shoppe go to one in New Hartford the women…read morepharmacist here thinks she is a doctor and doles out the medications as she seems fit .She makes you feel like your some kind of drug addict just because you want to fill your script and withholds it until the last possible moment.You should have went to school for 6 more years if you wanted to become a Dr .I know that some people do not like the big chains but there are a lot of better mom and pop pharmacies in the area that will deliver your meds Randalls pharmacy in New Hartford,medicine shop in New Hartford,parkway drugs to name a few .And if your expecting them to deliver your script don't plan on getting it any time before 3 in the afternoon as they drag their feet with everything they do.I'm telling you heed my warning or else you will find out for yourself.That woman pharmacist is horrible to deal with .let me give you an example I was to attend my sisters wedding in Florida and I wanted to get My medications so I would have enough so I call there and she tells me it's to early to fill them well I did some research online and found out that its up to pharmacists discretion to fill script a few days early well she makes you feel like an addict trying to get your fix .so I called medicine shop in new Hartford and the pharmacist there ,a good guy,well he says sure I fill them no problem I understand that people have lives and sometimes it can be interfered with because you have to constantly worry that well if I decide to go out of town am I gonna have enough meds .so he filled them and from now on I'm giving all my business to him I will never deal with that @$!#! Again So just remember you have been warned

Dirty, overpriced, Rude terrible customer service and always closes earlier than posted signs…read more Suppose to close 11pm get there 10:45 person locked door and was rude about it. Costing company money. Definitely recommend going somewhere else.

It's a grocery store. Expectations were not high but the store is clean, they have a good section…read moreof grocery store products, and the prices were reasonable Would definitely go back next time we're in Utica.:

I have been waiting 4-5 days for two prescriptions to be filled. I was finally told one was out of…read morestock and would be filled soon. The other, I was told, was in stock and would be filled ASAP. This delay is unacceptable. I need my meds and if the pharmacy is unable to fill them in a timely manner, they should have told me this so I could have had them filled elsewhere. Very disappointing.

Not even worth a star of any kind. I was given an epic run around trying to fill a prescription…read moreafter leaving the ER. Was from out of town, looking for a brand I knew. The store was in terrible shape, extremely run down. I was given a run around about my prescription and even the ER tried calling and no one picked up the phone after 15 minutes. I received a text this morning if I wanted to have my prescriptions filled. Almost 24 hours after I needed the meds. Epic let down....will never step foot or recommend Walgreens again. Go to parkway drugs. Very kind. Had my prescription filled within minutes.

Service was great. Was having massive issues having a prescription filled at another location and…read moreParkway drugs was a recommended alternative. It was so easy and great. Very caring staff and had my prescription filled in no time.

Had to switch to this drugstore as it is the preferred pharmacy for my prescription plan…read more Drugstore has a very old time feel and limited inventory but have been so disappointed in the service back at the pharmacy and the lack of confidence in handling my medications. I have had multiple issues with getting prescriptions filled and what upsets me more is their insistence in going over my prescription, prescription I have been on for years. Other pharmacies will ask if you want to consult with pharmacy they don't. They do not give option. I would prefer the pharmacist focus on getting my prescription correct rather than going through a drug I have been on for some time. Line at Pharmacy tends to be long and often times the wait is quite long. They do offer delivery which is a nice service but I have not used because I do not feel they will fill my prescriptions correctly. Will probably just pay more and go back to either Price Chopper or Target where I get better service and the personnel know me. If you want a prescription transferred forget it they don't care to be bothered. Don't care for this pharmacy at all.

Came in for a simple, quick transaction, but in that short amount of time there was still plenty of…read moreopportunity for the assistant manager (Brittany) and another employee (Brennan) to be nasty to me. Customer service did a complete 180 recently. Probably won't ever return here.

This Walmart location shuts down all Internet access. I routinely use the Walmart app inside of…read moreWalmart stores to locate items I'm looking for. Mounted on each shelf in front of every item is a price along with a QR code. Today, I had a feeling that the items in the shelf were not in the right place and since there was no SKU on the price marker l tried to scan the QR code. Of course without Internet access it didn't work. To me it seems like for Walmart the benefits of allowing Internet access for customer convenience outweigh the chance that customers will do comparison pricing with other stores. That is the only reason I can think of for completely disabling access.

This is the worst Walmart I have ever had the displeasure of visiting by an order of magnitude…read more They won't even honor their own return policies for products they manufacture without calling the corporate escalations number. Rude employees who yell at you when asking about a product being in stock. Almost every cash register is turned off even during peak business hours and with long lines. I think Shaq has a better chance of hitting a free throw than receiving an error free delivery. Many of my favorite staples are also no longer being stocked here as well despite abundant availability in other locations. Hopefully the length of this review will also help clearly illustrate the intense feeling of frustration I've been experiencing recently shopping here.

Seems like the manager or employee were not able to go beyond their basic employment duties. Not…read moremean just not terrible helpful.

Best-Rite Aid in town! The cashiers are friendly and helpful; the store is well stocked and clean…read more I usually buy beauty products, hair stuff like anti-frizz, fill prescripts, or if I happen to be on a walk, I might stop in and buy a water. I love that there are GNC products available as I am a fitness freak. The only thing that sucks are people who holdup the line occasionally for whatever their reasons are.

Great customer service. Was pleasantly surprised to find that I could rent a wheelchair for my…read moregrandson instead of having to purchase one.

Tried to reach out to this company, called during business hours but received no answer. Tried…read more three separate times over two days. I left voicemails but never got a single call back. I was inquiring on if they carried a specific medical brace, customer service was lacking. Maybe the hours of operation needs to be updated on their phone prompts and/or online. It's difficult to reach anyone during business hours.