My husband & I used to use this pharmacy for our own prescriptions, & to pay FULL PRICE out of pocket for our dog's $109-a-month Rx. We spent thousands a year at this store. We routinely got $25 Rx transfer coupons via mail, but we remained loyal. Unfortunately, the extremely slow pharmacy staff, & skillfully unhelpful store staff drove us away.
Last straw was buying Rite Aid cough drops + 3-pack of Chap-Stick (sale tag read $2, so I bought several). I had a question about Wellness card savings when items are on sale, so before I was rung up, I asked the cashier, Rose.
I was a taken aback by her reaction. First, she snapped at me & did not answer my question at all. I thought she misunderstood, so I asked again a different way. That time she yelled that she didn't know, the register gave her the price it was supposed to be & that was that. I was stunned to be yelled at for asking a question, especially about the Wellness program, which they promote all the time. I politely ignored her meanness.
Unfortunately, when I left the store & looked at my receipt to see if it would explain something about the Wellness Card rebates that Rose refused to help with, I then saw that my Chap-Stick had rung up as $4.99 instead of the big $2 yellow price tag. I went back in & said, "I think there was a mistake."
Rose dramatically paused from activity, like I was interrupting the Pope. She immediately told me that there was NO mistake. I was wrong before she even looked at the receipt. It was ridiculous how this woman reacted to something that millions of cashiers handle with a smile multiple times a day. She gave an exasperated sigh & rolled her eyes to the elderly couple at the counter, & then told me in a loud, condescending voice, "I am helping other customers, I will help you when I am finished with them," making it a joke.
Again, I ignored her rudeness & stood nearby waiting. When Rose continued to roll her eyes, give dirty looks, & smirk, I decided to step away from the abuse, & begin looking for the tag myself, to speed things along.
I went back to the tag, but Rose never came to help like she promised. I noticed in tiny print it said something about a rebate. The tag was deceiving & I had to read it several times b/c of how vague & misleading it was. I returned to Rose at the register, who instead of helping me as she promised, had chosen to stay & take a line of new customers, people who were not there when she'd promised to help me next.
I caught Rose's eye & said "It says something about a rebate, can you please explain that?" Again, Rose gave her exasperated sigh, eye roll & spoke to me like I was a naughty kindergartner.
NO ONE deserves this treatment.
Calmly, I said, "I am simply asking a question. I was here before these people & you promised to help me a while ago."
Still trying to pick a fight, Rose waved a dismissive hand toward a display of fliers & said all snarky, "It's in the last page."
WHY DIDN'T SHE TELL ME THIS WHEN I CHECKED OUT?
WHY DID SHE TRY TO CREATE PROBLEMS?
I sorted through the messy fliers & found a form & held it up for Rose to confirm I had the right one. She ignored me a bit, like it was a game to her & then looked up & said, annoyed, "Yes that's it," +more eye rolling & smirking.
Calmly again, I said, "I am just asking you a question. You do not have to treat me like that."
Rose erupted in more yelling at me that she was with other customers & how dare I ask her questions while she was helping other people?
This is called psychotic.
She refused to answer my questions when I was originally at the register, she told me she would help me 5 customers prior + refused to help AGAIN, she wasted 20min of my life, she was rude/mean, & somehow I am the problem?
Her anger was absurd. Who refuses to help & then gets mad at someone like this? The other customers were terrified. This kind of behavior is insane & it has no place in a retail setting, where the general public sees first-hand the attitude that represents Rite Aid.
I called the store manager & was told Rose had just had a family death, as though that excuses her abusive behavior. Guilt-trip logic is completely unprofessional. Does Rite Aid corporate condone this?
So under certain conditions the customer must accept abuse with a smile at this store?
I don't need Rose-abuse. I went through 4 family deaths in 3yrs, along with other hardships. I never abused people.
If you can't handle your job, you take bereavement days, or vacation days, like everyone else in the working world. You don't accept pay to take your personal problems out on customers.
We never went back.
Any other Rite Aid has a better staff, whose cashiers, especially, have been very polite, informed, & show that they care about our questions. At the Media location the cashier even told me how to save more $$ on my purchase with some discount, & also by buying another brand. This is a 180-degree contrast from the nastiness I received from Rose. read more
