This place is filthy. Chairs in the waiting area have caked on dirt on the arms. Selling items for peoples health and meanwhile I think food and drug would likely fine them. Tech's incompetence will prolong you getting your medicine read more

Rite Aid - Waiting area sign - Drugstores Near Me - Pasadena, California

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The Pharmacist was not welcoming or helpful. My usual pharmacy didn't have my medication in stock and they advised me to go to nearby pharmacy to have it transferred. First question from pharmacist was if I was a usual customer in a not so welcoming tone. I said no because I wasn't but may have been had I been welcomed to their pharmacy. Overall he did not help me and definitely not coming back here to fill my prescriptions. There's better ways of providing customer service even though you deal with many people and it's towards the end of the day. I know we are living in hard times but a smile and politeness goes a long way. Do better especially if you deal with customer service because it's just that, customer service. read more

Convenient to get to but almost not worth using the pharmacy due to poor communication skills of staff. A genuine disappointment.

The rude balding pharmacist refused to let me pick up my prescription even though I was standing in line already when they were closing. Couldn't be bothered to help one last customer that would have taken 2 minutes of your precious time. Have the day you deserve. read more

I went to get my Meds I forgot to even call in and they helped me instantly I didn't even have to wait Aslong as I have at other rite aids everyone in the reviews either got bad luck or are those old hicks who get mad at everything it was fine both times I was there and if it's under stocked maybe it's because they're understaffed read more

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I just left the store and I am completely in shocked how I was treated. I will be calling the corporate office as soon as I am done leaving this review. There was a price tag on an item that the associate refused to offer me. I told them that was not right and they need to offer the same price as the tag says. It is not my problem your team members are screwups. They continued to argue with me. The supervisor comes and tries to make a complete mockery of me in the middle of the store. He takes a price tag off an item and yells at me "So if I were to take this tag off and put it on a bag of chips, does that mean this is the price??". So BEYOND RUDE to speak to a customer like that. These employees have zero class or respect. They obviously don't know anything about customer service and all need to be fired. read more

Best pharmacy staff everrrrr! Always great service and so efficient !! Thank you all!!!

I was in line waiting for my medication at the pharmacy. Some car alarm went off really loud so loud that everyone in the line turned around to see but I quickly ran out side to check to see if it was my my car or if my car was being broken into. I was standing in line and everyone knew it. Especially the pharmacy employees saw me standing there for a while. When I came back 1 mins later and got back into my line where I was before , I was insulted , told to get back at the back by the lady standing right behind me. She said I left the line. I explained why I left still this crazy lady persisted to tell me to go back To the end of the line.I asked for the manager and she would not help even Though she was standing right there while I was there and back. It's a matter of being treated with respect and I was not. She's allowed this lady to insult me and talk shit to me. And even when I came back to understand what happened she said " well I didn't know what to say" I have stopped coming in except to get my prescriptions which I am transferring soon to another rite aid. Maybe I am just one customer who had a bad experience but when the staff acts like they dont see anything I would Like To know the reason why. An alarm was going off loudly in parking lot and it seems prudent to check if it might be yours. Makes Sense to me But apparently not to rite aid employees. but I don't usually care nor write about on yelp until I see I have zero recourse. Sadly enough this was one of those times read more

My Pharmacy experience. I will not be coming back here. I need to go somewhere else, I choose this because it was around the corner. I went multiple times within a month because I was having problems with my insurance. One time I walked to the front and I said I had a pick up and the guy was like "okay.. and". And I said what do I need to give you? My name card dob?" I'm new to medication so I don't know what he needs from me. He was very rude. Third time. They took my insurance card and walked away. Left me standing there for 10min. Then the lady comes back and says it will be a few more minutes... so I assume they're getting it ready and my card worked finally. I end up sitting there for 45 min. The Asian pharmacist and the lady were the only friendly people there. I also look young so maybe they felt they could treat me unfairly idk. Finally I got my medication.. and the guy threw the pen down for me to sign. There was no rush, no one was in line behind me. Said thank you with attitude. I was sitting for 45 min waiting for my prescription I was tired and this guy has some attitude. The guy mumbles under his mask and gets upset when I can't hear him behind his screen?? Idk People coming in for medication clearly need some sort of help, so it would be helpful to have nice people working there. read more

The employees are always super helpful and friendly and greet you when you come in! The pharmacy staff are he best as well! Always willing to answer question, friendly and extremely helpful! I've been coming here for years! Thanks for the great service! read more

I don't know why some businesses employee don't learn they have to be nice with their customers. When I entered to this rite aid even they don't want talk or help to customers . That's why I left this store and I went to cvs at least they are polite. I hope their management talk to employees teach them nice behave to their customers. read more

Rite Aid - Drugstores Near Me - Pasadena, California

This location has plenty of parking. The store is never fully stocked, it's always in holiday transition mode. There's nothing wrong with it but sometimes there will be a person asking for money /donations out front Every day!!! The service here is terrible, the employees seem miserable. But if you are friendly, they'll be really nice back. Maybe the working conditions are bad, I have no idea The bad part is the fact that I'm trying to be healthy and the smell of delicious doughnuts from the corner is torture!!! read more

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Not at all surprised this pharmacy is only two stars. The other day, I heard Amir in the pharmacy berating someone on the phone for several minutes. I was shocked that they allow employees to abuse customers in that way. There simply is no excuse for this kind of hostile and aggressive conduct by a store employee. I won't be shopping here again. read more

I get all my prescriptions here. Good service and price. As for the other items recently the shelves have a been a bit empty

This pharmacy is always there and ready to help with your prescriptions and medications. Hats off to Gary Chow for his amazing customer service at very stressful times and needs. Thank you!! read more

Beware. Cashier is not wearing a mask. Has it hung around her neck. Says she can't breathe in it and has asthma. I sympathize but maybe then find another way to make money without putting people at risk. read more

I have been shopping at this location on E. Washington (Pasadena) for over 5 years. I am sick and tired of seeing how rude and disrepectful the staff is to older customers, by insisting on checking id's for alcohol sales, even when they know the customer. It is as ageisem. Also, the staff members that work at this store, are treated like non-thinking drones, and that is reflected in how they treat customers. Today, I went to the pharmacy, and to buy a bottle of Proseco for a holiday dinner. As it happens, I left my Drivers Licence at work in a scanner on my desk. The young clerk, who has seen me, and sold beer and wine to me hundreds of times, would not sell me a bottle of Proseco. I insisted on seeing the manager, and she doubled down, and quoted the ridiculous Rite Aid policy. I am 60, and she actually told me that if I were 65, it would be okay to sell to me without an id. I am a life-long Pasadenean and Navy Veteran, and this is how I am treated. I shouted, especially about at how humiliating, unncessary, illogical,and irrational the 20-something year old manager was being. The kid at the register just stared, afraid to show his work-experience. I have witnessed the drone-staff check id's of 70-year old women, often non-white, and just marveled at how rude and disrepsectul Rite Ade policy is to senior-citizens. I have seen some smarter, older staff members cringe in misery, at how they have to parrot Rite Ade policy, and shut down their own common sense, and customer service skills. This has to stop! Stop abusing your staff and customers. As many of each, are non-white, I am beginning to suspect Rite Aid has a racist bent. I am never going to buy beer, wine, sundries, or groceries at Rite Ade again. I will limit my purchases to the pharmacy. STOP DISRESPECTING OLDER PEOPLE!!! Treat your empolyees with the dignity that they deserve. Let them think!! read more

My husband and I went to pick up a prescription and we were descended upon by flu shot pushers who were EXTREMELY pushy and rude- saying things like "ok, now it's time to get your flu shot" in a very patronizing and pushy way. It's NONE of their business where I get my flu shot, or IF I get my flu shot (I would never ever get one at rite aid, especially this one). This was a very disturbing experience, especially with everything going on right now. How dare these employees be this pushy about something like this- we must have been asked, reminded or pushed on it 5-6 times and when we declined and let them know it was in our Dr.'s hands, they were RUDE to us. Inexcusable. read more

Save your self frustration... pharmacy service THE WORST Customer service THE WORST. Delay delay if your coming in for the AC then maybe other than that there horrible service and smiles are non existent 2nd time at pharmacy and there just rude and have no common courtesy! read more

They are the most incompetent morons I have ever seen. I came in with 2 prescriptions and they couldn't fill one because they didn't have it. I said I'll get it filled elsewhere. They said they would fill the other. I waited in their store for 30 min and finally went to the cashier and they cancelled my order even though they knew I was waiting and didn't tell me. What inconsiderate jerks they are. Go to Walgreens or better yet, CVS. read more

We are in the middle of the Delta variant pandemic. L.A. County has a mask mandate because the pandemic is out of control. I went to the pharmacy window at this Rite Aid and the pharmacy clerk in the pharmacy had her mask off and she was wiping her nose and mouth with a tissue. She was engaging in this disgusting behavior as she stood next to all the medications that the pharmacist dispenses to customers! She then put her mask back on and asked if she could help me. She still had the gross tissue in her hand that she had used to wipe her nose and mouth with. This is gross and disgusting behavior that spreads germs even when we are not in a pandemic. This lady should have gone to the restroom where she could have cleaned herself up, disposed of her germy tissue, and washed her hands. I left the store immediately and then on my way out I was nearly accosted by two unmasked solicitors standing at the exit whom I had to run away from because they invaded my personal space and they were not wearing MASKS. Of course, no Rite Aid employee did anything about these pesky unmasked solicitors who were not observing the mask mandate and social distancing rules. I will not be returning to this Rite Aid store. read more

I've been coming to this Rite Aid for years. The pharmacy is absolutely terrific. The entire team is always patient and kind. Imagine you are working in a pharmacy and most of the time each customer is feeling either sick or filled with anxiety due to the need to get medication. The staff that works in the pharmacy consistently do their best. I've seen customers yell at them when insurance companies are denying access for some reason. I've seen them patiently help older people manage the debit card process. They've helped me when I've lost my prescription. Thank you Rite Aid Pharmacy for helping many people. I appreciate you. all. read more

My mother was there with her grandchild on 6/14 to buy him 1 prime energy drink, before the blond headed kid rings her up she gave the guy at the register a $10 bill, he give back her $2 dollar change after ringing her up, she then asks how much was the drink he replied with attitude $8 for the drink, she say it is marked $2.39 plus tax, he rudely says it is $8 for 1 drink. My mom says if that's the case if you don't want to do a price check give me my money back, he pulls out $2 from the register saying this is all you gave me, my mom says I gave you a $10 bill, he argues with my mom say you only gave me $2, luckily the girl at the other register realized the situation and came and was able to help mom and gave her money back. Awhile back my mother buys a $50 Xbox gift card comes home and the card is empty, we called the company and they said it is empty, went back to the store I guess they have a policy where they don't return gift card, the same blond headed kid pocketed the money. It's sad that he is taking advantage of people. He may not be fit for this job or needs more training and is rude and needs better costumer service training or he is just a miserable kid. Hopefully the managers can deal with this and make him a better employee read more

Can't give Rite Aid a bad review when they have a Thrifty's available for your tasting pleasure! Chocolate Malt Krunch & Cookies N' Cream double scoop..YUM! read more

Great shopping experience on the several occasions i have gone there, i have especially felt there was one employee named Monica who was very friendly and very helpful when i was having trouble finding something she stopped what she was doing and came over to me and helped me go through the aisles to get what i needed. Now that is great customer service! read more

Rite Aid - Drugstores Near Me - Pasadena, California

Today is a hot one! So I took my kids for ice cream at the best place to go for that, rite aid. Usually in and out, today was a pleasantly longer visit. Dominique was working ice cream today and she was just great. Friendly, helpful, she really helped me appreciate the moment today. She even made my baby smile. Wonderful trip for ice cream. read more

It was rather SPARSE, it didn't WOW me. Hardly any new makeup etc. I won't come here again sadly.

Zero star. Their service was the worst. I can not believe. I really needed Sanitary goods. It was an emergency. They let me get in at 21:50. I was choosing goods I needed. A woman, I am sure she had had this problem, came to me and say " they closed register at 10". It was at. 22:05. I asked her help. But she just kept telling me they closed. Why did they let me get in? How come they didn't encourage me to be hurry before they closed. She wasn't nice. What I understand is she forgot the time she was a woman. read more

I came here to get a flu shot, and what an ordeal that was. I've been getting my flu shot since I was a little kid (having asthma and all) so I know the routine down cold by now. I decided to come to Rite Aid because I did Costco last year and my arm bled. Rite Aid had always been so good to me in the past. I went when they were not busy, and I had everything ready to go. The guy who was helping me seemed a little off. He wasn't talking loudly enough or coherently enough for anyone to hear him, he wasn't listening to what I was saying, and he went at a glacial pace. Just to emphasize my point, before I got there a woman and her very sick daughter were ahead of me. The woman went up to the guy and asked what was taking so long because he had said it would be 20 minutes, well it was 40 minutes later. He said with a glazed look in his eyes, "O, yea, I forgot." The poor girl looked like she was going to die. On to my story again. I told the guy that my insurance would not cover the shot and I would pay. He runs my insurance anyways, and 20 minutes later, what happens, the insurance won't take it. Surprise! I pay, and wait another 15 minutes for the pharmacist to come out. She takes me into a side room. Now I hate needles, and it is very clear that I hate needles. In the past the pharmacists have always been very kind, eased my fears, and helped me feel better. This one was rude! When she asked what I did I explained that I was a substitute teacher, but I had just moved to the area so I was looking for work. She seemed not happy with my answer and proceded to grill me and have a hostile tone. I did not like the way she was talking to me and making me feel. After the horrific ordeal of her 20 questions I got up to go post shot. She demanded that I sit down because it was a store policy that everyone had to sit for 15 minutes post shot. I had never heard this before, and like I said, I have been having a flu shot since I was a kid. I know I wasn't going to have a reaction or faint, I wanted to go home. This had taken longer then I expected. Well 20 minutes go by, and no one has come to tell me I can go, so I left. On top of all that, I was supposed to get some coupons for getting my flu shot. Never got them. Terrible. read more

3 stars... +1 star for ICE CREAM. Seriously, not all Rite Aids still have in-store Thrifty ice cream, so gotta give it up when they do. +1 star for clean bathroom... but... -1 star for the toilet not flushing properly (embarrassing) +1 star for huge, clean aisles +1 star for no long lines and quick service read more

I live in San Diego, so I had to call and ask if they'd fill my Rx for me at this location since I'm visiting for the month. They had it done in 30 min, probably sooner because that's when I called back after seeing a missed call lol They answered all questions clearly, and helped figure out an insurance issue waaaay faster than the one I go to where I live. Clear answers, fast and friendly. I only wish THIS one were near my house. read more

Good inventory. GNC inside.. Good thriftys ice cream. This location never gets too busy.. read more

I've been coming here for many years (at least once a month) and EVERY SINGLE TIME the people in the pharmacy are friendly and professional! They have been exceptionally helpful and I always feel confident and well taken care of. I sometimes call and ask questions and they're always nice and always helpful. Their kindness and professionalism is always appreciated! read more

I have had to undergo 10 abdominal surgeries in the last two years. This pharmacy has been excellent in working with my MD's and myself. It's been beyond rough and I feel like I have ect extra help with the pharmacist by my side. Nice job guys. Thank you. read more

This review is based on customer experience at this location. There are 6 registers ready and waiting to help customers check out, however the manager, has only assigned one elderly lady the duties of helping a line of 10 customers, while also having to fill online orders. I spotted the manager a couple aisles over casually putting up seasonal items on the shelves on his phone giggling away, while this poor lady is hopping between 2 registers, trying to fill online orders, AND having to scoop ice cream for customers. This manager is inept at his position and should be demoted. He obviously has ZERO ability to lead a team. Also, he has the audacity to tell me that he can't find people to work to cover the front. My response was maybe because you leave them to tend the front all to themselves, scoop ice cream, and fill online orders while you're giggling away on your phone 2 aisles over. There's no reason why it should take 25 mins to check out with 6 drinks and a scoop of ice cream. read more

The cashier with red hair, needs an attitude adjustment. She threw the receipt at me and yelled your welcome! Your the one that should be thanking me for the visit. No customer service skills at all. Overall, this was the rudest employee I have ever dealt with at this store. read more

They have the worst service and the line is always super long. Then they have problems at the register. They call people to help no one comes. They're so slow. I feel bad for the one worker at the front. One time I got something from the pharmacy and the pharmacist first ignored me then put my shit on blast. This place is a mess. The guy finally came up and said he was in the freezer stocking with another and the other person was on break. Omg. They're selection of stuff isn't terrible, but not great. They also give cash back close to my house read more

This is the worst Rite Aid I have ever visited always, rude people.I have been a customer there for the last time ever. And the funny thing after being treated Rude by the manager. I found what I wanted for Less down the street goodbye and good riddance I will never enter the store again!!!!!!!!!!!!!!!!!!!! read more

Ive been going to this rite aid for a long time. Today I went in to buy some things and this checker lady was beyond rude. She had the biggest attitude, and alone with the biggest nails. She was not helpful at all and had a very judgmental tone. She should not be working in customer service. read more

There is a real need for employees here at this location. We love this location but it's sad when you see one cashier working 2 register's simultaneously and a line of waiting customers. read more