This review in no way reflects on Dr. Hoddinott's medical skills…read more My story: I had a sore throat and went to Yelp to see if people had good experience with local physicians. As Dr. Hoddinott had good reviews, I gave her office a call telling them that both my wife and I (40ish,very healthy, great insurance) are looking for a new doctor. I was told by the receptionist (this was 16 days ago) that the doctor would review our request and I would hear back from them the next day. I didn't. So I call back and another person tells me that "it can take several days for the doctor to make a determination about a new patient. She has lots of things on her desk". At this point I already have a bad feeling about the doctor and her staff if it takes them several days to get back to a new patient. But I thought I would perhaps get a call after a week. Nope.. Two Weeks? Uh-uh. It's not two weeks plus and no call-back. The doctor might be wonderful with patients. Unfortunately, for me the process of getting in to see her was a major turnoff. Doctor Hoddinott, work with your staff on a much better process for people who WANT to give you business. I am still looking for that elusive general physician!

she has been my doctor for years. I can,t say enough good things about her,…read more dr, Norma and office staff are great. I trust her with my health. But the one thing, she listened and pays attention to my problems

I've read all the 24 existing reviews and agree with almost all of them, positive and negative. Dr…read moreLing is indeed very knowledgeable and very skilled. But she's also over booked and rushed. She's sometimes running late. She's been my primary care physician for over 2 years, and except for my first appointment with her, every encounter has been very quick and a bit cold. Transactional I guess. The only reviews I didn't understand were the ones that say she is warm and caring. I'm of Chinese descent but I don't speak Chinese and my family isn't culturally Chinese. So maybe the definition of "caring" I have is different. Most of her front desk staff are cranky and don't smile or make eye contact. Maybe they're stressed. But there is one, a young man, who is very nice. He is American like me and feels culturally like me. Dr Ling's impeccable skills and this young gentleman are two of the three reasons I give this practice 4 stars. The 3rd reason is because Dr Ling does try to squeeze people in (likely the very reason she's so busy), and I recently got lucky to be one who was squeezed in. I'd been experiencing "female organ" pain but my obgyn didn't have appts for over a week. I got a video call with Dr Ling minutes after I called the office. She had my chart, reminded me of the same issue I had 18 months ago, and prescribed the same medication. She also gave another prescription for prevention. Her staff sent in the 2 medications to Walgreens. Awesome! But this Walgreens in ssf turned out to be really bad. They kept losing the main one I needed. So Dr Ling's staff kept trying, finally resorting to a phone call, which is unusual these days because it takes time. So it turned out that one of the women at the front desk, and the nice young man pulled through for me even after 5pm when their office closes. So all in all, my net rating of Dr Jie Ling and staff is very positive. And maybe they're getting better at being more caring and nice by my definition. It seems so!

I believe Dr. JL is excellent based on her profile; however, try to get past her front desk staff…read morewho give attitude and create issues when things are simple to become established as a patient. If you are Asian and speak Chinese you will be treated better than if you are a non-Asian/non-Chinese speaker. You never have the chance to speak with JL directly as everything is filtered by staff who miscommunicate and misunderstand the situation in English.

We've been seeing Dr. Radhika Varma as our primary care physician for over four years now, and I…read moretruly can't imagine going to anyone else. She has that rare combination of deep medical knowledge and genuine empathy. Her bedside manner is incredible--calm, attentive, and always respectful. She takes the time to really listen, never rushes through appointments, and explains everything in a way that's clear and balanced. Dr. Varma doesn't withhold information or make assumptions--she gives you the full picture and helps you make informed, thoughtful decisions about your health. Her advice is always reasonable, grounded, and personalized. You walk away feeling heard, respected, and cared for--not just treated. We feel incredibly lucky to have found her and will continue to see her for as long as she's practicing.

Dr varma is awesome she's been my doctor for years highly recommend very knowledgeable and…read morecompassionate. Video calls and in house visits she does it all

Dr lisa Lam is my wife primary MD and very soft spoken and very nice and knows what she is doing…read more We always being assist by her staff. We are happy we have her as our primary MD.

My first time seeing Dr Lam. She was professional. She took the time with me. She did not rush me…read more She listens and gave me her opinions. I left the office feeling good.

I started seeing Dr. Khoo after moving to the area, and after a few years of dismal care, I chose a…read moredifferent provider. What really made me choose to drop her as my primary is that I had severe, unusual fatigue and exhaustion, came to her and described everything that was going on with me. She then took her stethescope, barely put it on my chest, listened for about 5 seconds, looked at me and patted my shoulder and said, get more rest. And walked off. I was so appalled by her lack of listening or care. I would avoid Dr. Khoo.

It was the most rushed appointment I have ever had. The…read moreentire appointment took about 40 seconds. After listening about the symptoms and a 5 second exam, she immediately stated that she is prescribing meds. Didn't say what her diagnosis was. I had to ask her what she thought the problem was. Not a good experience at all and I am not even sure her diagnosis is correct.

Dr Page has a gift of healing and once she accepts a patient will dig deep and won't stop until she…read morereaches a true and often hidden conclusion. You can't teach those type of intuitive skills, they are like a gift from God ! Other MD's in California (over 20,000 ) voted her in the top 50 Best Doctors . She not only shunned the Big Pharma snake oil reps during her tenure at Stanford but she often calls other Doctors to both understand a patients medical history or call them out for not giving the best standard of care or even misdiagnosing or just being lazy or just money motivated! That is rare in all Board certified practices and shows just how much she values her patients health over all else. She is no 5 minute , won't look you in the eye doctor but a prepare to have your entire life's physical and emotional demands queried. She now does only home visits AND is a much sought after consultant and Medical Director for 2 or 3 eating disorder and Integrative health facilities. I think she actually has TWO board certifications , Family Practice AND Integrative Medicine. Wow. Finally I believe her passion and hobby is the same as her job and she calls patients to follow up or share important news or discovering a state of the art new technique or procedure gleaned from the latest research journals. If you are lucky enough to be her patient you will find, like I, that you have found the best partner in your life to improve your health and well being. She is truly one of a kind and a natural born healer. I could expound on her skills in much greater detail bur I think she would prefer a more humble review. Our family just loves Doctor Page!

Dr. Page rocks! I have been seeing her at Thyme Integrative Health in Pacifica for the last 3…read moreyears. She never makes me feel rushed or like I can only talk about the issue that brought me in. She listens to the entire arc of what is happening in my life, work, relationships, stress, etc. and helps me see what impact things are having on one another. She has a wealth of information on how to approach issues with supplements and bodywork, along with more traditional methodologies. At the moment she works in Pacifica on Thursdays and in Half Moon Bay on other days. I highly recommend her for anyone, any age!

My previous family doctor within Sutter Health no longer practices and informed me at the end of…read more2024. I have Rx to refill and the previous doctor ordered lab tests for me, I need a new primary to follow up, so I made an appointment with Dr. Kaine and visited his facility in Daly City on 1/8/2025. Dr. Kaine looked through my lab results and let me get some vaccinations that day. To summarize what I want to share here: Dr. Kaine and his office billed me with a wrong code -- 99203: for "a new patient visit when a patient has not been seen within a department in the past three years within the Sutter network" (see Sutter Health billing letter attached). I have been seeing doctors within the Sutter Health network since October 2022 -- my previous family doctor. In the past three years, I had 3 office visits with doctors within Sutter Health (see attached My Health Online record and my Sutter Page). Besides the records showing I am definitely not new to Sutter Health, the visit with Dr. Kaine was a "follow-up", he was reading the lab result other doctors had ordered for me, he should have known those results were within the network and not more than 3 years old. I called Sutter Health's billing office regarding this issue, and I received the attached billing letter, and refused to correct the mistake. I called the billing office, the representative suggested I talk with the doctor's office because the doctor's office submitted the code. I printed out my visit records and billing letter and took them to the doctor's office, the office staff said they had nothing to do with billing, and gave me a small yellow slip with the billing office's phone number on it. I do not know how billing codes get determined and submitted, but based on what I experienced, either: 1) Dr. Kaine's staff did not know the codes well enough / ignored my records/ chose to treat me as a brand-new patient, or 2) Dr. Kaine himself, after reading through lab results NOT ORDERED BY HIM, decided to use a code for patients who haven't seen a doctor for more than 3 years. Either way is not professional, I do not recommend Dr. Kaine and his office at all. Just a FYI Dr. Kaine tags as "family medicine" but he told me he no longer seeing kids. If it's helpful for people looking for family doctors.

This my very first time writing a review for a Doctor that has saved my life. Dr. Kaine is an…read moreoutstanding doctor who cares deeply and connects with his patients. I could not thank Dr. Kaine enough for his support and continued care, office experience for multiple visits. He truly listens and understands his patients. I have been going through so much medical scare and he took good care of m and his patients. The Type of care is outstanding. If you can book an appointment, do it now as he is the top doctor. Thank you Dr. Kaine, you are the best doctor and it is rare to find a great doctor like him!

I am on the same page as Erin K. I was scared to get a new doctor but I felt I needed a change and…read moreI'm so thankful I found Dr. Pabla. She was welcoming, caring, and very knowledgable. I loved how she was very thorough in going over my lab results line-by-line with me and how she looked back at my past history as I had questions. She welcomed my questions and I felt confident that I can now take control of my health with better eating habits and exercise. I also loved how she let me know of the resources available such as a therapist if I needed one. I felt my mental health needed a little more attention since the pandemic and for her to let me know how I can access that, I was loving my decision of having her as my new doctor.

This is my first review ever.....Dr. Pabla is truly phenomenal. She is kind, caring, genuine, and…read moreso easy to talk to. I am one of many women, that have been a bit scared to go to a doctor, after many years of not going. Dr. Pabla was understanding, with absolutely no judgement. And simply said, it's ok, and I am glad you are here. Dr. Pabla set up all the tests and referrals I needed at that moment, walked me through each one, and explained the reason for the referral. I feel so lucky , I landed with her. She is new to the practice, and I am new to seeing a doctor again. Thank you Dr. Pabla!

If you value your time do not come here. I've visited this office 4 times and it's always a long…read morewait. Appointment at 2:15. Arrived at 2:00. It's now 3:01 and I'm still waiting. Customer service here is also horrible. Staff is rude and unprofessional and they try to charge for anything possible. I also requested paper results and was denied them even though it is my legal right. I will now be filling a complaint with the HHS for violation of hipaa and changing doctors.

I had an extremely disappointing experience at this medical office…read more My parents had an appointment scheduled for 10:15 AM. We arrived early at 10:00 AM. When we checked in, the front desk staff said they needed to check with the doctor to see if we could still be seen -- which was confusing, since we were on time. I asked if I could start filling out the paperwork while they confirmed, but they refused, saying I had to wait until they spoke with the doctor. By 10:12 AM -- just a few minutes before the scheduled time -- they came back and told me the doctor would not be able to see my parents because "there wasn't enough time." It took them over 10 minutes just to figure this out -- time that could have been used to start the paperwork or check them in. The paperwork itself was very basic -- name, address, Social Security number, and phone number -- something that could easily have been completed while waiting. There was no reason this needed to delay the appointment. The office manager, Allison, was extremely rude and unhelpful. Rather than trying to problem-solve, she kept giving excuses about being short-staffed and missing a doctor, none of which explained the mishandling of our visit. This appointment had already been rescheduled twice due to internal office issues, and now they expected my parents to wait until mid-June -- two more months -- for a new appointment. My father is on blood thinners and needed medical attention. I asked multiple times if they could meet me halfway -- process the paperwork while the doctor began initial testing, as this was a first-time patient visit that would have required labs and assessments rather than a complex evaluation. Still, Allison refused to help and only offered to reschedule for weeks later. A manager's role is to de-escalate situations and find solutions, not to block care for patients, especially elderly ones who are trying to get basic medical attention. This office badly needs better training in both customer service and patient care management. Patients deserve to be treated with basic dignity, not bureaucratic coldness.