I would give them a 10 out of 5 stars if I could! I bought a suite of THOR kitchen appliances in 2022. BIG MISTAKE, I've had nothing but problems with the oven and with Thor customer service. I've had four technicians come out to fix problems with the oven and fridge, none of which were fixed properly. Finally, Thor had River City come out. Ryan and Antwan called ahead to let me know they were on the way, were professional and courteous and fixed the oven door in less than 20 minutes. While they were here, I mentioned that the Thor icemaker had stopped working the first year, and while Thor sent me a replacement, they refused to send anyone to install it. I said I'd definitely call them when I remembered where I put it (LOL!), and about 15 minutes after they left, I found it! I called the office and they were able to send Ryan and Antwan back SAME DAY to install it for me at a reasonable price. Definitely keeping River City in my Rolodex! Hoping I don't have to call them anytime soon, but nice to know I found a reliable, honest repair service at a fair price. read more

They are kinda hard to work with. We needed a microwave repaired/replaced. If they came out and couldn't repair, they wouldn't replace, but still charge the service visit fee. read more

I called River City Appliance to repair my Samsung Dryer. The technician arrived and replaced a part. He could not get the Dryer back together properly and had to order another part (which I did not pay for). In addition, the tech dented the top of my dryer. The tech returned a week later with the part and tried to remove the dent. It was never removed 100%, and he said he would send a picture to the supervisor. In the meantime, without any call from the supervisor or further explanation, River City Appliance sent me a payment request for two days in a row. There was no explanation of when they would return to fix the dent; they just wanted the payment. I called and requested a copy of the work order to see what I was paying for. They never provided a copy. It's been two weeks since I paid the bill. I have not heard from anyone, and my dryer is still dented. I was never afforded a discount. The tech did his best, but I feel the management didn't care if the customer was happy. I will not be using them going forward. read more

River City Appliance Repair fixed our Jenn-Air Glass top Stove/Oven. Another company came out previously, charged us more, and left without fixing the problems. Josh was professional, courteous, and super knowledgeable. Go with these guys! thank you River City Appliance Repair read more

I took my KitchenAid mixer, which I've owned since 2007, to this repair shop. They said they adjusted the speed control, but the machine still growls and wasn't truly fixed. Even worse, it was returned with the enamel gouged and several of the bottom rollers missing. They admitted they couldn't even find two of the rollers. They did however, say that they would order new ones for me. It's obvious my appliance was not handled with care. I trusted them with a beloved, well-kept mixer and it came back damaged and incomplete. Sadly, I would not recommend this business and would advise others to look elsewhere for repairs. read more

The repairman went through my non-heating dryer and couldn't find anything wrong. Then he discovered it wasn't getting 220 volts as required. It turned out an electrician repairing another issue had made a mistake. The electrician came out the next day and corrected the issue ( for no charge). Unfortunately, that didn't correct the problem with the dryer. It still didn't work. Rivercity refused to come back out. They said they needed proof the electrician had corrected the electric issue. In other words they thought I was lying. It took a couple of days to get an email from the electrician but I still haven't heard back from Rivercity but do I want them back ? NO. Who wants to do business with a company that treats you like a liar? read more

Josh evaluated the problem, stayed within his estimate, and kept things tidy. I would definitely use River City Appliance again.

Service was great parts came in quickly and process was smooth thank you for the support and quick turnaround

Will NOT use again. Over-priced. Recent washing machine repair was $125 service fee + $130 labor = $255 for 15 minutes. That's either $130 hour or $520 for the hour (130 x 4)! When I called after, the woman said their labor rate "depends." What business doesn't have a set rate? I cannot trust them. We had been repeat customers, but no more. There are several other places listed online with more reasonable rates. read more

My fairly new washing machine completely broke and wouldn't turn off. (It's an Amana, and I've only had it like 14 months) The repairman came out the first time and examined it to determine it was the motherboard. They had to order the part and come back. So I had River City come back to my house with an appt. two times. Both times they were on time and very professional. They repaired the machine and so far so good. They called to let me know they were on their way to the house and were always very curteous. Even the office called a couple times to let me know what was going on. I'm very please with my service. They were neat, on time, and fixed the repair. read more

I reached out to River City Appliance via Yelp on Tuesday Evening. I received a reply the next morning. My GE Profile refrigerator/freezer had stopped cooling and I needed it fixed ASAP so I could salvage as much food as possible. River City was able to come out before noon. The technician was careful to protect my hardwood floors as he pulled my refrigerator out. He quickly diagnosed the problem and left to go get the part and quickly returned to install it. Voila! My refrigerator is working great! The price seemed reasonable, much less money than buying a new fridge! The Technician was very friendly, knowledgeable and careful. I would highly recommend. read more

Any refrigerator breakdown can't be serviced soon enough. The technician was here in less than 24 hours, did the analysis of the issue, and repaired it in an hour. I could hardly expect more. He had a replacement compressor and all the right tools. I don't often need an emergency repair, but this job was done at a fair price. What more can you ask for? The office staff was very courteous and professional. read more

I called River City Appliance when our refrigerator, which came with our home that we purchased, started acting up. I had an appointment for a Wednesday afternoon and had to rearrange my work schedule to be home for the four hour potential service window. Unfortunately, my appointment was canceled the morning of due to the technician being sick. I understand that life happens, but this was definitely frustrating as I had to rearrange work to accommodate the appointment. The next available appointment wasn't for two weeks, but luckily fell on a day in which I did not have to completely miss work. The day of our appointment arrived, and I made sure to stay home for the duration of the four hour service window. Our technician showed up 15 minutes after the end of that service window. Again, very frustrating to waste time, sitting around with no communication from the company or the technician. The technician, Joe, spent all of about five minutes looking at our refrigerator only to decide that there was nothing he could do in the moment and that he would need to contact his parts department to see if he had the necessary parts to repair our refrigerator. When I asked him if repairing this particular part of our refrigerator would "solve our problem", he shrugged and said "I don't know". The quote for the service call and the part was over $500 and I wasn't willing to pay that amount of money for an "I don't know". So I paid $125 for the service call fee and sent Joe on his way. I understand that services like this can be expensive but without a guarantee of his work or the product he was replacing, it seems a little foolish for such an exorbitant quote. My husband and I just decided to get a new refrigerator and chalked that $125 up to a life lesson. read more

Repair of LG Dishwasher that wouldn't drain. We requested service through Home Warranty so we were pleasantly surprised to deal with such a great company. The communication was excellent from the office regarding scheduling and timing. Repairman was friendly, knowledgeable, and communicated well regarding the problem which was resolved with a new part. It is great to know that there is someone who can handle repairs of LG appliances and is great to deal with! read more

We have used River City numerous times for different appliances. This time Ryan replaced a drain pump motor on a 12 year old LG washing machine. We got on their schedule quickly. He arrived as scheduled. Immediately diagnosed the problem and installed the part he brought with him. Very pleasant to communicate with. Washing machine now works as it should now. read more

I contacted this company to repair a problem with my KitchenAid refrigerator. Some of the lights were out, and I understood this was a common problem in the model I had, and it required the replacement of a bulb in the freezer compartment. I am elderly and disabled and requested a technician to come and repair this. The receptionist told me that they needed a trained technician to verify the problem and schedule a repair. I like to shop locally. I wanted a better response from the receptionist. But, as I said, it's not unreasonable to have an evaluation, even though 99% of the time, it's a known problem. They sent an incompetent technician who proceeded to break a light in my refrigerator and said six lights would need replacement at a cost of hundreds of dollars. A family friend came over for dinner a few nights later and looked at my fridge. He said the technician was incompetent, and he could quickly fix the damaged light and replace the culprit light in the freezer, which he said any decent technician should have understood and taken care of during the initial visit. It was considerably less expensive, though it would have been even less if he had not needed to repair the connector and replace the damaged light. Hundreds of dollars of work was clearly unnecessary, and the problem was as I suspected. I took a photos to document the damage, asked the credit card company not to pay the charge, and submitted the evidence. They accepted my evidence and denied the payment. Recently, the business has been sending me a bill for the visit by the destructive and incompetent worker, and the company is threatening me with collection. I feel they were out to rip off an elderly disabled widow and are still trying to take advantage of me. I strongly suggest you do not use this repair service at all. read more

River City Appliance - The perfectly fine light that was damaged by the repair person - Appliances & Repair Near Me - Sacramento, California

I saw an error code appear on my Speed Queen washer, rendering it useless. I contacted Speed Queen who contacted River City Appliance (the Fulton Avenue location) and said that I would get a call from them in the next 24-48 hours. Within an hour after my call to Speed Queen, Carey phoned me from River City. Technician Josh then called me to make an appointment, and he was at my house less than an hour later. I am blown away by River City's excellent customer service! Josh thought he knew what needed to be replaced, and had it in-hand when he arrived. He made the repair, and my washer resumed operating just as it should. I'm crossing fingers that all my appliances will remain working perfectly ;-) But If I EVER need an appliance repair again, I won't hesitate to call River City Appliance! read more

All the folks at River City Appliance are nice and great to work with. Over the years of having appliance problems, the same technician comes to my home. Josh both competent and very friendly as he fixes things for me and explains the problem and the fix. The office staff are so good at getting Josh to my house as fast as possible. I can rely on them to be honest and take care of me, which is so so important to me. read more

Great service. Have used them several times for other appliances. Josh did everything to repair older dishwasher parts. eventually had to order new part but was fast turnaround. Very personable, professional and knowledgeable. Highly Recommend Darlene B read more

I called to have my refrigerator repaired. The technician Ryan came out and diagnosed that my heater defroster was bad and needed replaced. He was there for about 5 minutes. Ryan also stated that the compressor goes out on these before 10 years and I would need a new compressor eventually once this once went bad. He said this a few times. If this was not the issue, I'm not sure why he would continue to tell me it would need to be replaced once it goes bad that these refrigerators are know for compressors going bad. The heater defroster had to be ordered and they had me on the schedule for a different technician coming out to replace it. I called the office several times that day to make sure the part came in and to make sure the technician would be out the same day. The office girl Janelle assured me someone would be there for the repair. The technician Joe called late that evening and I missed the call. I tried calling him back about 15 min later and he would not answer. The next day Ryan came out to replace the heater defroster. The refrigerator was working for about 4 days and the refrigerator stopped cooling again. Ryan came out the following day to tell me the compressor was probably bad and I may have a leak that he would need to come out and test it the next day. I had a vet emergency and called the office and they told me they could not come out for several days now. The office told me they would call me the following day to try and fit me in since they have been out a few times already. I never received a call and only emails. They finally called several days later. By this time I had called another company to come out. The company told me that the compressor was bad but it's likely that the heater defroster did not need to be replaced and this should have been diagnosed the first time that the compressor was faulty but there was no leak. I spent almost $1000 to get my refrigerator repaired and the compressor was covered under warranty. River City told me that the compressor was not completely covered under warranty only some of the parts were. They wanted to charge me another $700 to repair the compressor. I ended up spending $400 for a part that was diagnosed incorrectly. Call another company before you call this one! read more

This company responded very quickly to my need and was very very accommodating. Great customer service. Great communication kept me updated while the parts were being ordered and delivered and appointment set up. Was able to travel to my location and did a fantastic job! Worked on a double drawer freezer with French doors refrigerator. LG refrigerator read more

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Josh was the best repairman I've had in years! My washing machine needs a part but he was able to it draining and spinning, saving me a trip to the laundromat! He really knew his stuff and worked a solution, Greatly appreciated his efforts read more

Absolutely love the service. I made a call to numerous companies and they kept giving me 2-3 month time frames. I called River City Appliance they scheduled an appt for the following Monday. The young girl on the phone was so nice and informative. She explained your price for them to come out and what to expect before and after the fix. Ryan came out that following Monday. He was very professional and a great attitude. Checked what needs to be fixed and literally within not even 45 min he was out the door. Deff keeping them on my favs to call for the future. Thank you everyone. Honestly great service. read more

I had an issue with low water flow on my LG refrigerator. LG called River City Appliance to respond to my warranty claim. It turns out that my issue likely wouldn't be covered by the warranty and that there would be a $125 charge since the house's waterline isn't covered by the warranty. Their dispatch called me to explain that to try to give me a heads up about the costs. Sounds fair to me, I just want my refrigerator fixed and don't mind paying for the repair. Their dispatch assured me their serviceman would be capable of making the repair. Well the serviceman showed up, spent about 5 minutes examine the waterline and said he can't fix the issue and charged us $125. I'm not exactly sure what I paid for. He gave no recommendations on whether we need to hire a plumber, another (more capable) appliance repair business, or offered to schedule a follow up date to fix the issue when he is better prepared. $125 for literally nothing. read more

Very quick and responsive. The technician was friendly and polite. Got my fridge back up and running. LG sucks. I spent 3000 on a fridge and the compressor broke less than 4 years. Lg had a lawsuit, and River City came out and replaced it. Hofully, this compressor will last me lomger. read more

Troy was quick and professional. He got our dishwashers unplugged and working like new! We'll be using River City Appliance Repair again.

I am a very happy repeat customer of River City appliances. I had a problem with my Subzero refrigerator. The bottom of the refrigerator was freezing up and the top shelf temperature was 10° higher. Josh was able to assess the problem of the fan not working. He' was able to take the fan out, clean it up and put it back in. He repaired the problem in less than two hours. He did not need any parts. Josh is very knowledgeable on sub zeros. I would say he is an expert. read more

River City, with Josh and Ryan and particular, are always amazing! They are so knowledgable and helpful!

The scheduling was easy and helpful to our needs and time frame. She The technician that we received was very knowledgeable and helped us get our appliance back up and running with ease. He explained many things throughout the process to help us understand better also. He was very thorough and friendly. I would highly recommend these guys for service. read more

We have had the pleasure of service being provided to us for our washer and dryer by Rivercity Appliance multiple times. Technicians assigned have shown the utmost of professionalism, courtesy and expertise, they do what they say and say what they do. Follow up and follow-through to completion has been consistent. Updates with ETA for arrival have consistently been provided, and service provided on the date and timeframe provided every time. Rivercity Appliance receives a score of 10 from us, on a scale of 1 being awful to 10 being superior. read more

Josh came out to change the door seal and water-line on my fridge and did a great job. We will for sure use River City Appliance again.

Helpful and friendly , josh was very professional. Caress was very helpful in answering my questions, going to use them again

Our LG fridge is under warranty - and yet - River City Appliance wants to charge us 150$ service charge? So, I called LG back - and they stated that there should not be a service charge. LG informed me to call River City back and give them an authorize service code. I called River City back - and the woman informed me that she didn't care about the code - it is their policy to get that 150 bucks - no matter what - they charge 150 bucks. read more

Dryer stopped working just as we were doing laundry preparing to go on a trip next day. Called River City Appliance... problem solved the same day! This is the second time they have saved us. Kudo's to Ryan who went over the top to get it done. read more

Josh came out and completed a full preventive maintenance on all our appliances, he spent about 2 hrs here. A very knowledgeable and good appliance man, friendly and competent. We've had him before and are well pleased.. most home owners cannot get this type of policy anymore but we have it and it is great...Thank you River City Appliance.. Susie Abdallah read more

I've now been waiting over month, due to River City Appliance's lackadaisical approach in fixing my fridge which was purchased from Fry's January of 2020. I've already had 3x Technicians come to my home and it has been over a month. My fridge is still broken and I've been living out of a mini cooler for the last few weeks. What frustrates me the most is the poor customer service I've consistently received; truly seems like an apathetic group of people who only care about collecting their paychecks. Very little thought seems to be put into the scheduling process and seems to be an extreme lack of quality control with defective parts lingering in storage. read more

Waited all day for technician, never showed up, he texted close to 5 pm, so office was already close to re schedule.

After two visits from an appliance repair company, our washing machine was still pumping water out on our floor and said they couldn't get back to look at it for at least ten days. The tech from River City, Ryan, came out the next day and promptly diagnosed the problem and fixed it within a matter of minutes. The person we talked with in the River City office, Carrie, was pleasant and understanding of our problem. Yay for River City Appliance! read more

Very happy with the service from River city appliance! Josh is one of the most knowledgeable repair people out there! Won't go anywhere else we will always call River city appliance. read more

Josh repaired our washing machine. He did a great job, was wonderful and professional. We definitely recommend him and this company. Great this time, and great when we've used them in the past. read more