If I could give zero stars for their service department I would. I came in for a scheduled recall service on my seatbelt. A week later I received a call that my part was ready. I have a 2027 Telluride so I assumed it was a mistake because what part?! I was then informed that my recall was never fixed. Still confused be cause NO ONE communicated that to me at any point prior to that call. When I picked up the vehicle NO ONE informed me that the part was not there. How is a part not there for a safety recall that had been scheduled 3 weeks in advance?! Complete inconvenience as I had taken off work that Friday to get the recall fixed. Zero communication and completely unprofessional. No apology for the inconvenience or acknowledgment for them wasting my time yet again. I also scheduled my appt with someone named Chloe Smith who informed me that I could request a loaner vehicle while they completed the recall. I get to the service area to be informed they don't offer the service and that I was lied to. read more

River Oaks Kia - Car Dealers Near Me - Calumet City, Illinois

On March 24, 2026, I contacted Napleton Kia in Lansing, Illinois, to inquire about a new Telluride. I spoke with a salesperson named Peggy and requested pricing on the vehicle, along with a breakdown of taxes, title, and registration fees. I explained that we were very motivated buyers and, if we could agree on a price, we were prepared to purchase the car that same week. I eventually received the numbers, which included a $999 dealer add-on for pinstripes and door guards. Shortly after, I received a voicemail from Tony, the General Manager of Sales, confirming an 8:00 p.m. appointment to see the car. He stated it would be cleaned and ready for us. Since we had not yet decided to move forward, I called him back to explain that we were still considering the purchase and would not be coming in, as I did not want them to go to unnecessary trouble. During that call, I asked if the $999 add-on could be removed, as we were not interested in it. Tony stated that it was a mandatory fee. I explained that this was a deal-breaker for me, and he then suggested we "split" the cost at $500 each. I countered with an offer that was $2,000 below his quoted price and asked if they would consider it. He declined. I informed him that I had another deal pending--on a higher trim level--at a better price, and told him that if anything changed, he had my number and could reach out. After the call ended, Tony apparently believed he had hung up, but the line remained connected. He proceeded to call me a "mooch" and an "f-ing mooch" multiple times while speaking to a coworker. He also accused me of lying about the competing offer, which I had in writing. Once he finished, I disconnected the call and immediately called him back. I told him that I had heard every word he said and advised him that if he was going to speak about customers in such an insulting manner, he should ensure the phone is properly disconnected. Not only were his comments offensive, but they also reflected a lack of professionalism. Initially, he denied making the statements and insisted he would never speak that way about a customer. However, when I repeated his comments verbatim, he then claimed he had been referring to someone else. I responded that, regardless, it was inappropriate to speak about any customer in that manner. All I had done was present an offer I was comfortable with--something he was free to accept or decline. Instead, I was spoken about as though I had done something wrong, despite the dealership adding a $999 package that I neither wanted nor could remove. Based on this experience, it is clear that Napleton places little value on its customers--the very people who support their business. Over the years, I have purchased four Lincoln vehicles from Napleton, but I will not be doing business with them again. read more

Everything! I purchased a Kia Rio in 2015 , paid it off in April 2023 and I still haven't received the car title. I've contacted the customer service, corporate, finance departments and have been told, my car's VIN number doesn't exist in the system! They can't find any information on me using my name and social security number either. I need the title in order to sell the car! read more

I accompanied my father to purchase a new vehicle as a retiring gift to himself. Told our salesman Ramon we wanted out the door price as we were paying in full today. Ramon showed us a 2026 Kia Sportage and we test drove and agreed on a price. Enter Demetrius the finance manager asking about warranties. My father declined. We leave to go to bank to get cashier's check and we come back. Pay and wait for Demetrius. We enter Demetrius' office with assumption to finalize paperwork. We already paid for the car in full. Light jokes and casual convo was happening and then boom. Again he's offering this warranty my father already said no to. He talks and once he stops talking, I asked my father was his response no? And he againsaid no to the warranty! A complete sentence. Well Demetrius did not appear to appreciate me confirming or consulting with my father and began arguing with me about my fathers No. When I said no means no, he said I'm not talking to you. My father again says no. He keeps talking about this coverage any no matter how many times my father said no, he insisted. His tone was aggressive and dismissive to both my father and I. After finally being able to leave his office seemingly after being forced to listen to his warranty lingo after denying multiple times, because he refused to continue until we listened, we reported the behavior to Ramon who notified the general manager on property. We were visibly and vocally disturbed by encounter because NO means NO. Ramon finally walked us out to the vehicle we just purchased, intentionally bypassing Demetrius' office (which was just before where my dads new car was waiting) so as not to have any more contact with him. While Ramon was showing us the how to connect to Kia Connect , Demterius comes to the area that we were in as to further what appears to intientionally intimidate my father and I. He may have been taking a call but it appeared to be another tactic to get under my father's skin. He went back in the building after my father expressed to Ramon "why was he even out here". Just before we pull off, Demetrius comes to apologize to my father. Demetrius Rudd RUINED what was supposed to be a special moment for my father. 2026 Kia Sportage LX paid in full and we got treated worse than the people they said attempted to buy a vehicle with a fake cashier's check the night before. I know nothing will be done but rest assured this will be reported the the Better Business Bureau. Ramon you were awesome!!! 10/10! You treated us with respect from start to finish. Your customer service is top tier! As for Demetrius, if there was a score less than zero. He earned it. read more

I have been a customer at Napleton Kia for several years. I had my Telluride serviced here due to my engine went out. I was working with Ken in Service and he was very delightful. When I picked up my vehicle, I noticed that the passenger seat was torn it looked as though something was dragged across my seat. I immediately asked for the service manager Kelly. She lacks personable skills when dealing with the public. She immediately told me that it wasn't done there. How can you be so sure and you haven't talked to anyone? She kept saying the same thing as a robot. She finally said she would have a external vendor come out and repair it. She added it's not going to be 100% so don't expect it to be like new. Why would you say something like that. My truck is a 2020 in great condition and my seats don't even look worn. She told me I would need to drop it off for the day. I said ok. I had to cancel the appointment due to my schedule, so I canceled it and made a new one. When I arrived she said well did you call us? No, i rescheduled with the link you sent me. Why would I call? She said let me call the vendor. I told her no problem because I'm prepared to wait and work while there. She said he would be in the afternoon. I told her ok. Well, I went back to ask since it was 10:30, can i use my truck to get lunch across the street. She said you can or I can have an uber/lyft take you home. I said I can wait but if she insists, I'll go home. Gave her my address and she said oh that's $30 we can't pay for that! Well you asked me. I didn't need her to bring me back just get me home since you suggested it. I asked why not because they always do that? Well, if it was warranty work, Kia would pay for it but because it's not we won't. My truck seat was damaged while in your possession. She proceeded to say No, it wasn't. This is a courtesy. Well, if it's a courtesy then send me home. I didn't ask to send me home, you suggested it. I was prepared to stay. I have had nothing but a good experience with the tech and other staff but she is a piece of work and don't know how to work with the public! read more

Came here on a Saturday morning to purchase a brand new car with salesman Malik leaks. I spoke with him four times times over the phone over the course of a week before settling on my choice of vehicle. He didn't try to run any games nor waste my time. He was raw real and kept it simple. Upon arriving the car was already out front. Through the look through, test drive, paperwork, the process was seamless. He did a great job to ensure my needs were met. Even threw in a free car wash and filled up the gas tank for free. I am deeply satisfied with my purchase. If you check in on Yelp, they gift you a gift card. Mine was a $25 gas gift card which to me is nice on top of a full tank. It's small but it's worth something. read more

I have to say I didn't have a good experience here. I met with Ramone in sales and he was the only decent part of this experience. It's when you get to finance and sales managers where it then gets rough. Kind of makes sense now why people call them Naplescam. I went in with paperwork that I filled out online through my works discount website and came in with a payment in mind. They then take forever and send 3 different people my way and start off over $150 more a month higher than originally expected. Then tell me I got scammed by Southlake Kia on my last car I bought through them. Basically calling me stupid for the deal I took through them. When Napleton was the one who seemed way off base with my trade. Magically while talking for only about 15 minutes the payment went down by $100 bucks. Funny how that happened while they tell you they aren't scamming you in the first place. I'm a single mom and I bust my butt, I will not be taken advantage of. Maybe they should spend a little less money on their many million dollar facility and not be insulting in the first place with their offers. Evergreen Kia doesn't seem to have a problem with the numbers. Headed there to see what they have to offer. read more

Jose was very professional, and helpful. He answered all my questions and concerns. Also help me to decide which Kia I wanted. Thank you Benny Dozier read more

Awesome working with this young man. Very polite and calm made this transaction very smooth. Thank you

Had an oil change done monday all of the oil on ground. This is a brand new 2025 kia sportage this is the first time any routine oil change that was needed! Even after doing a five point insp clearing my vehicle I have all the oil on the ground, it's not even 3 days when this happen. Now I had to schedule to come in to get it rectifie. I called and ask to speak to supervisor before returning no one answered! This is ridiculous service. I came to dealer to alleviate having any issues with this vehicle. I would give 0 stars if i could read more

I wish I could give them 0 stars. The service gave me a Saturday appointment and when I arrived, they told me they don't do diagnostics on Saturday. Fine, they rescheduled it to Tuesday. I come on a Tuesday morning only to be told they don't have my rescheduled appointment. What a joke and a waste of time and gas. read more

I wouldn't recommend this location. We made an appointment in advance because the check engine light was on in the car. When we arrived they indicated there were 10 cars ahead of us and we would need to wait a few days. I didn't understand why if we had an appointment they couldn't check it that day. We decided to leave the car there. We didn't hear anything for a couple days and got no response to calls or texts. On the sixth day they said they would be checking it but by 3pm nothing had happened. At that point we decided to pick up the car and take it somewhere else! Unless you can be without your car for weeks, I wouldn't recommend this place. read more

My 2017 Kia Sportage was towed to the dealership on Tuesday January 17th, my vehicle wasn't diagnosed until Saturday January 21st; only after I made several visits to the dealership to check on the status of my SUV. A few hours later, I received a phone call stating that my vehicle had no coolant, the lower radiator support is bent, the radiator hose is punctured, and the radiator needs to be replaced. I was quoted a price of $1,320 for labor and $1,251.68 for parts. I decided that the estimate provided was outrageous and declined to have the vehicle serviced. In the midst of my several encounters with the service representatives, no one advised nor informed me that it would cost $200 to have my car diagnosed. Nevertheless, I paid the $200 to receive my keys and left the dealership. Kia failed to properly communicate to me the cost of diagnosing the vehicle, they are price gouging, and they are falsifying the information regarding the work that is needed to fix my car. They are practicing unethical behavior towards consumers and attempting to take advantage of people. I am for certain this is not in alignment with Kia's mission and value statement. read more

This is shitty dealership . Malik is a lying con man . Sold me a car without a Maroney sticker. This against Illinois law. Went there to get an oil change and the software update . Got there at 7:30 am and left at 12:30. Do they give you updates ? NO I was told it would take 2 hours . I texted the number they gave me for an update and the service advisor did not respond. If you can find another dealer to buy a car from then do it ..Pay attention to the reviews . They are as bad as the reviews say. read more

I called for service and was on hold for 30 minutes no one NEVER answered my call. I don't know how this company stays in business! I'm disappointed that I bought a Kia. I had an appointment for an oil change and it took over 3 hours. I never got an explanation for the delay. After sitting in the waiting room for 3 hours with no one giving me any updates. I looked outside and my car was parked. I then went to the service advisor and told him that I see my car is ready and asked why I wasn't informed. He said go back in the waiting area and I will bring your paperwork. I waited an additional 30 minutes. I went to the manager and he seemed to not care either. There is a very bad culture at this dealership. I won't be spending my hard earned money here ever again. read more

HORRIBLE! HORRIBLE! HORRIBLE! Service was horrible. I arrived for an appointment and they had cars lined up outside. Once I got inside, I was told my service would take 1-2 hours. The waiting area is small. They had water and plain ritz crackers. Old school coffee from a standard coffee maker and magazines. After about an hour, I checked to see the status on my car. Different workers kept lying to me telling me in about 30 minutes my car would be ready. They kept saying this throughout my wait. After 2 hours and 15 minutes I went back to the garage area and noticed my car was not in the rack yet. I then asked for my keys so I could leave. The guy who greeted me told me that they have a sign on the wall that says your appointment time doesn't mean you'll be seen at that time. I wasn't told that when I arrived and checked in. I didn't know I had to read the walls to read a handwritten note. Clearly this is not the Kia standard , but something the employees there decided to do to make customers sit and wait all day. No one offered me a ride, shuttle ? Nothing. When I asked for my keys , the staff was laughing and the r guy who greeted me blew me off like I was bothering him. This place lacks customer service. They need to be trained as to how to deal with customers and stop lying to them! I asked for the manager and they said he was off. I then asked what the managers name was and no one seemed to know his name. Hmm. You work at a place and you don't know your manager's name? I will never go back there for anything. If I am in the area and my car broke down, I would have it towed to another dealership!! read more

If your not buying a new car your not any value to them. My experience is horrible what's the point of taking it to a dealership when your car not in the best hands. I haven't received proper updates. I call and phone line click and I'm tryna be calm and not act out but it's been over a month now and now they don't provide rentals as they say read more

The customer service at the service area was outright nasty. I asked that someone else wait on me. The one guy that I didn't want to help me slammed the paper and pen down and told the manager to help me. All I could say is wow. I purchased my car brand new from Kia Napleton. When I go for service sometimes they're nasty and other times they are nice. read more

This place is full BS walk in to get a replacement key Fob for $178 and then to get it program, call was told it would be $98... got there and this young short, chubby African American guy come out after finishing a piece of a greasy fried chicken and say the cost is $168 to program. I am like ' they quoted me $98 which is higher than Orland, IN and Evergreen.. this narcissistic short person went on to say we are River oaks and that our price.. I swear I've been in this dealership a couple time to buy a car and I always gets turned off by the Customer Service (sale people think u stupid and mechanics are trifling) read more

After several calls to Kia regarding my car and after reading the positive reviews, I'm baffled. I was told that Kia was going to repair my 2019 Kia but I felt I was going to be in the same situation again. My 2019 Kia was stolen. Reports about the Kia suggest that the 2019 Kia needs a kill switch and an immobilizer is needed to deter individuals from stealing the car again. But when I talked to a service advisor, I was told that they DON'T do that. So that means that I'll be the same situation again: stolen car, dashboard ripped up, filing an insurance claim, back at KIA for repairs, etc. I need some serious answers that will encourage me. I trying to look at this situation in a position manner BUT..... read more

May bad luck come your way. You broke the positive to my battery and left it as if it wouldn't effect my truck. You were suppose to change my filter. I go to another location and they informed me that my filter was filthy! You basically just showed up to "work". Your misfortune is headed to you ten fold. read more

The service staff is extremely rude, unprofessional, dishonest, and lazy. Not only did they not do what was asked of them, they did not complete their inspection sufficiently. Even the manager has absolutely no respect for anyone. Their service times are ridiculous I waited 5 hours for a simple oil change. Absolutely no one is following Covid protocols either. They are not wearing masks, eating in front of customers, this establishment needs to be shut down immediately. Absolute worst establishment/service I've ever received. The entire service staff should be ashamed to be employed there. read more

I had my 2021 kia stinger brought there cause it wouldn't start they was telling me it's was because I needed a tuneup and oil change but it's a leased vehicle so after they looked at it it was the fuel pump that went bad and flooded the fuel injectors and they charged me 336.00 for fuel injection cleaning how ? It's a leased car and I looked on the paperwork all the parts where covered under the warranty this place is a crooked shop I wouldn't even recommend this place to my worst enemy I'll never buy a kia again and if I could put negative 0 I would read more

First time, I didn't get the discount that I was told I would when they called to reschedule my appointment. My second time visiting this place and my experience was horrible. I came in Saturday for an oil change and saturday night my check engine light came on and car became shaky and started blowing a lot of exhaust. Brought my car back Monday morning and was told that it was basically normal wear and tear and that part of it. I spoke with the Service Manager, he is a rude, ignorant B. I also spoke with one of the sales managers, just an unhelpful. If you want your car fucked up and shitty service, please do make this your dealership of choice. read more

I had a 2:30 appointment for an URGENT recall. I arrived before 2pm and was told there wasn't enough time to fix it before closing. Why was I given an appointment they couldn't honor? Why did I waste my time and gas? There was no apology. read more

This is a review of my recent and first experience at Napleton's River Oaks Kia service center, in calumet city, Illinois. I made an appointment 2 weeks prior and got a confirmation which I saved in my phone. In between those weeks, I got email confirmation about my appointment. On the appointment day I arrived at 3:40. My appointment was at 4 in the afternoon. I talked to this person named JAH HARRY a man with no people's skills and no personality working at the service department. Told him I got a schedule for oil change at 4. He didn't even check the computer and right away denied me with my appointment because they are running late. Yeah, not my fault that you are running late. But why would a customer suffer for your mistakes? Told me that I shouldn't have scheduled at 4 because that is late. Well, you dumb ass I picked that schedule basing on the choices your department put on the on line scheduling choices. You are a worker there, you should know that. And in fact I got a confirmation. So shut up your dumb ass and do your job. I then told him that if you couldn't check me in I will talk to the manager which I did. The funny part is my appointment vanished when the manager checked it. However, it magically came back in when I showed my appointment confirmation. Is that a coincidence? Or someone tried to canceled it? So , customers save all your communications from them because that will help you especially dealing with a people like this lazy fat, no personality person. The manager, was nice though. He checked me in. I won at the end though waited for awhile read more

Solomon Yemani is the man to see for a new or used clean professional and will work with you to get what you need!! Thank you Solomon read more

I have a 2021 kia, got it form a Toyota dealership. I have warranty on my tires. I got my car towed to this Kia and the manager in service REFUSED to take my warranty!! Acting like a lardass! So I had to take my car to some random tire shop and they did exactly what he was supposed to do! Literally just call, make a claim and they paid them right away! He tried to make me pay out of pocket! Basically if you didn't buy your Kia from THEM don't take it there for SERVICE! Of o could give zero stars I would. Wasted my time ! read more

Since October 31, 2020, I have ran into two issues with my vehicle which required me to go the the dealership on two separate occasions. In October of 2020, my 2016 Kia Optima stalled on the expressway while it was raining. It went from 80mph all the way to 55mph on a busy freeway. Despite the the danger of the situation, I was able to get to a safe place. I took my car to the Kia in Calumet City, IL to which they shared it would take at least two weeks to see my car and get the issue resolved. This was due to another dealership closing down and them receiving an influx on new customers. I completely understood this as I know times are very hard. However, during this two week span, I did not once receive a call from the dealership with any sort of update. It was not until I called after the second week where they were able to give me an update and shared that they got my car in for maintenance. I finally got the call that my car was ready and went to pick it up. To what was shared with me and based on my experience, the issue was resolved with my engine and I was able to take my car home. On December 13th, 2020, my husband and I decided to go to Wisconsin for the weekend. Since my car had gotten the maintenance done, I felt it was safe to drive. However, while on the expressway again, we experienced the same issue. This time, we were more than 200 miles away from our home and in snowy weather. We had to pay $600 in order to get my 2016 Kia Optima towed home because, again, the engine stalled on the expressway; an issue I thought was resolved when I took it to the dealership in October. I am currently writing you this review on January 9th, 2021. I dropped my car off to the dealership on December 16th, 2020. During this extended time, I have heard from my dealership two times. Both of these time was me calling them and not the other way around. I called the dealership December 27th, 2020 in order to get the first update. They shared they still did not get to my vehicle since there were still cars ahead of mine. I shared that I understood, however, I wanted receive a call from the dealership once a week with an update on my vehicle. A week went by after my December 27th conversation, therefore, I placed a call to the dealership on January 8th and shared my displeasure with the communication. During this conversion, I was told that there were still 23 cars ahead of mine. It has almost been a month since I have taken my car into the dealership and it has not been see or tended to. read more

I generally dread going to dealerships but the associate's where great and got me in and out under 5 hours. Bobby and his sales associate where great. They presented me with few options for cars and giving me excellent info on each one. Bobby worked hard to get me the best financing possible and I'm thrilled with the job he did. I would recommend anyone to this dealership. read more

River Oaks Kia - Car Dealers Near Me - Calumet City, Illinois

I keep my pay off quote before I went in to them from two other dealerships they add two thousand dollars to my pay off quote my suggestion is before you go In to any dealerships make sure you know your pay off on your vehicle and i is told them that to unbelievable things people do. read more

Horrible service department. They have given me the run around regarding my vehicle for months. They waited until after my warrenty ran out then told me they were not going to fix my vehicle. They are understaffed and stressed out. Go somewhere else if you possibly can. read more

My first Google and Yelp review, but I REALLY should put in this review for all of those who are shopping... GO HERE. It was a last minute decision to come here, but they had the car I wanted which was hard to find. I was scared that they could sell it by the time I arrive or they would lie to me and come up with some excuse when I arrive. I worked with Quianna on the phone, met with Lord Obas, and I forgot the finance manager's name, but they were all very easy to work with. It was too easy, but I wouldn't say it was too good to be true because I was ready to eat everyone alive (because you know, dealers). I was on a time crunch. I drove far away in the middle of the day AND I had to get back home on time to pick up my son from daycare (caretakers, you know how stressful that is). I was in and out in two hours including a test drive. The place desperately needs a facelift, but I don't care. We're all surviving now a day. read more

If I could give this dealership a 0 star rating I would. Helped out our nephew in the military trying to lease a car. Terrible communication, not considerate of time would have walked out numerous times if it wasn't for our nephew's need. Picked up the car 3 weeks ago the registration paperwork still has yet to be sent in and now wants 2 car payments, one for January but he had already made the January payment online, now will not send in registration paperwork until that is done in a week the temporary plate will no longer be valid and he will not be able to drive the car. We went for a scheduled appointment to complete the sale and lease paperwork and we were there for 2 and a half hours. Went to pick up the car and they hadn't even washed it or gassed it up before we got there and they knew we were coming. NEVER go there! They are trying to work with me today but even if they finally fix the issues I would still never go back. We will see if they get it taken care of. Not worth the stress. read more

I had made an appointment to get a diagnostic check on my vehicle because they were close by. When I arrived to get my vehicle checked the serviceman was very rude. I told him that I was there to get my vehicle checked out because my check engine light was on. He told me that I wouldn't get my vehicle back today because they would have to take my engine apart or something crazy. I just needed a diagnostic check. He then told me that whoever scheduled me should have told me that I wouldn't get my car back today. I told him that it was someone from the service center who scheduled me. He then proceeded to tell me "well they should have told you that." Very unprofessional African American man who was working the service desk in the service center on Tuesday March 3, 2020 at 4pm. I called the dealership to speak with Ken Mintz and was basically rushed off of the phone. I will not ever come to this dealership if my life depended on it after the service they provide. Hawkinson Kia will forever get my service. Anywhere else but this location. read more

Purchased a new car with little hassle basically via email. Communication lacks though. Waiting 3 weeks for a response on something missing from the car upon delivery when I notified next morning and no response to follow up emails over a simple issue. read more

Would choose 0 stars. Came in for an oil change and 2 tires. I have the tire protection plan with my car. Waited 3 hours for authorization so I could get my free tires. I do not recommend this dealership to no one. This is absolutely horrible and the reason I do not come to this location to get my car serviced even though this is where I purchased it and where my warranty and coverage is. Absolutely ridiculous! After all this time now they need pictures and no telling how lo g this will take now. Also after talking to a manager I was told I cannot get my tires. Manager Dave. I hate this company!!!! read more

Been here almost 3 hours for a SCHEDULED oil change & tire rotation. My car not even in yet. They cant even explain why so long. Just another rotten example of bad service I've received from Napleton. The only time they were nice was when they were taking my money. I will highly NOT recommend Napleton to EVERYONE read more

Jamison help me set up my car he was fantastic!! He was very helpful and friendly. I will come back service was fast! Thank you!

Took my Kia Optima LX into their service department for diagnostic readings because of my engine light was blinking. That was Friday morning about 10-10:30am, today is Saturday 1:54pm. They haven't began the diagnostic at all, I was told by the young lady answering the phone that some cars have been there for a week,WHAT!! I know what the code read, because I had it read the night before dropping it off to the service department. PLEASE! Explain to me why would a diagnostic reading take days. I now know I won't have anything before Monday despite the statement we're moving you up, and maybe not even then. This is terrible service. Plus I was suppose to get a rental, but that's after they verify the code reading, which hasn't been started yet. Now, I understand the customer stand-off I saw happen in the service department. This is just bad!!! I Called Sat, 3:45, right before closing as a follow-up, was told that they just completed diagnostic, Monday morning I can come in for my car rental and recall part was ordered. That everything should be completed by Wednesday. We'll see how this goes! I'll update on what happens next week. To be continued! UPDATE: read more