WOW! My car buying experience was great again! The sales associate JC, the entire staff &…read moremanagement team were very honest & transparent with me. I was able to get a great vehicle @ a fair price & great financing. I have bought several vehicles here and I recommend Advantage Toyota. The vehicle selections are always amazing!

I appreciate the service department at Advantage Toyota River Oaks. Especially Mr. Emonie Williams,…read morefor his excellent advice and professional service concerning my vehicle. Thank you very much sir.

First, I'll state up front that the dealership made things right in the end, but getting there was…read morepainful. Some of the issues were unforgivable. The process took over 4 hours although we told them we were coming, specified the used CR-V we wanted and didn't dicker over the price. Everyone moved at a glacial pace. After dark, when we finally got into our CR-V and drove away, about halfway home we saw a crack, top to bottom, on the passenger side windshield. We had test-driven the car in daylight and it wasn't cracked then. At least one of their employees, maybe more, knowingly let us drive away in a damaged and potentially unsafe vehicle. They made sure they were not inconvenienced in getting the windshield fixed, but we certainly were -- it took over a week, the communication was slow and frustrating, and we had to drive from Chicago to Lansing instead of their allowing us to fix it here. And, they didn't mention one car fob was missing until the sale was closed, this after we had told the salesman we specifically wanted the trim level with dual seat memory. We like our SUV, but we made sure to take off the Napleton license plate frames. Never again.

I had a very disappointing experience with Napleton Honda in Lansing during negotiations for a 2025…read moreHonda CR-V. Two days prior, I visited the dealership and received a printed offer showing an out-the-door price around $32,000 along with a $16,995 trade-in value for my vehicle. Before returning to the dealership, my father called to confirm the car was still available, and separately my salesperson called me directly and stated they would still honor the deal if I came in. After driving about 45 minutes back to the dealership, I was then told the vehicle was "tied up in a sale" and that if I still wanted the vehicle, the price would suddenly increase by $3,500 because they planned to sell it to CarMax instead. I understand vehicles can sell quickly, but the communication and handling of the situation felt misleading and disrespectful of my time. If the terms had changed or the vehicle was no longer realistically available, that should have been communicated before asking me to come back to the dealership. I'm leaving this review so other customers are aware of my experience and can make informed decisions when negotiating here.

Mow & Ali are the sweetest guys you can ever come across! They are so helpful without being pushy…read more One of the cars I purchased from them was totaled in an accident I was involved with... the next day they had another car for me. I am considered "low-income " and yet they worked with me, giving me payments that I could afford. They were more than just my auto dealers, they became my friends! Five stars to Moe & Ali, sincerely, Lynette Arceo

Went here for a car the car I've been wanting we were helped by Moe. Great person helped us out…read morewith everything didn't give us any runarounds told us everything how it is straight to the point told us what issues car had what payments were everything great service work with you on payments and down payments recommend everyone and anyone to come down check them out and walk out with a car especially with Moe great help.

Yesterday at Napleton River Oaks Cadillac, I bought my first car of my life, a used 2014 Cadillac…read moreATS. As an international student I had to ask A LOT of questions (I almost felt bad that I had to make so many calls to ask questions) as I did not know any process of purchasing car in United State. However, Mr. Tyler W. Brown, a Car Dealer at River Oaks, made my car buying experience really easy as he tried his best to answer every single questions that I had. I was really worried that I might not get the best service as I'm a College student purchasing a used car, but I was treated really nicely from all the staff at River Oaks.

Customer Service does not exist here! I've purchased several cars from this location as well as had…read morethem serviced there. After a dispute the service manager asked me to take my business elsewhere. I did, got better service and prices!

The salesman Corey was extremely Professional. He understood my needs as a customer and he had no…read moreproblem adhering to them. Finance officer Zuvonte explained everything to me and made sure that I fully understood what I was doing. Core and the ENTIRE TEAM of Professionals should be highly commended for the OUTSTANDING job that they do. Dee Harris

Worst dealership in the history of humanity! I went in for an anti-theft recall. After several…read morehours the service manager says they could not perform the recall because my ignition key was not original. They wanted me to pay $500 for a new ignition key in order to do the recall. Took it to another Hyundai dealership and had me in and out in under two hours. Napleton River Oaks Hyundai is nothing more than a bunch of scammers.

I want to publicly say thank you to Aaron Austin who went above and beyond!…read more I needed a Cadillac convertor,EGR valve and the extended warranty I paid for wouldn't cover the cost! He worked and worked he called this person and that person. Aaron all the time kept a positive attitude and thanks be unto GOD he did what he said and more.What was a bill of $6000 to $2500 out of pocket! God Bless Aaron Austin

Tacked on $5,000 of hidden extra charges onto the final sales price. We keep calling to get…read moreclarification on the charges and are getting ignored by Jacob. Jacob will fuck you over every time he can and will not feel bad. Make sure you read everything he hands you even electronic before you sign. He is a terrible man. Jacob did not verbally tell us what paperwork we were signing and just watched us while we signed to make us uncomfortable. Also they kept us waiting for 3 hours to make us as irritable at possible.

Came here on a Saturday morning to purchase a brand new car with salesman Malik leaks. I spoke with…read morehim four times times over the phone over the course of a week before settling on my choice of vehicle. He didn't try to run any games nor waste my time. He was raw real and kept it simple. Upon arriving the car was already out front. Through the look through, test drive, paperwork, the process was seamless. He did a great job to ensure my needs were met. Even threw in a free car wash and filled up the gas tank for free. I am deeply satisfied with my purchase. If you check in on Yelp, they gift you a gift card. Mine was a $25 gas gift card which to me is nice on top of a full tank. It's small but it's worth something.

If I could give zero stars for their service department I would. I came in for a scheduled recall…read moreservice on my seatbelt. A week later I received a call that my part was ready. I have a 2027 Telluride so I assumed it was a mistake because what part?! I was then informed that my recall was never fixed. Still confused be cause NO ONE communicated that to me at any point prior to that call. When I picked up the vehicle NO ONE informed me that the part was not there. How is a part not there for a safety recall that had been scheduled 3 weeks in advance?! Complete inconvenience as I had taken off work that Friday to get the recall fixed. Zero communication and completely unprofessional. No apology for the inconvenience or acknowledgment for them wasting my time yet again. I also scheduled my appt with someone named Chloe Smith who informed me that I could request a loaner vehicle while they completed the recall. I get to the service area to be informed they don't offer the service and that I was lied to.

Thanks strags for helping me out. Great person and a wonderful salesman. He kept it real and honest…read moreand everything he could to help me get a new car.

Mike(Strags!) was amazing in helping me get out of my car and into something new along with a peace…read moreof mind. Will be back!

i purchased a car here on Dec 11th 2016. It was a great car and a Buick lacross 2011 with only…read more49,000 miles. and I was frantic as a liil boy. I submitted 1000.00 for my down payment and left the lot happy. However less than a month late , thinking to my self it will be time to send in the first s month payment of 345.00 which wasn't nothing but that never happen. So im sitting in the restaurant ordering food when i was told , I needed to bring the car back, Now Ive heard story of every kind but this really had taken the cake. I was told that my loan didnt go through based off the fact of my credit. hears the good part. My credit was ran 10 times and my current score went from 670 to 555 and then they mentioned i had a bankruptcy, which that was discharged a month earlier. Who wouldn't want to deal with folks like me at a dealership. Then the fiance company on which they used told me specifically that because of that my loan was denied. But y'all ran it 9 other times since. So the moral of my story is when your credit is being ran before they chose a bank tell them to only run it once..... Soon after bringing that car back it took 2 weeks to retrieve my money back on my card... so ..the moral of this whole story is....... put at least 35% of the asking payment and regardless of credit you will eventually walk off the lot with the car of your dreams

Purchasing from this dealership was exhausting, to say the least. I purchased a 2025 CPO Armada…read morefrom them with only a little over 9,000 miles on the odometer and had it delivered to the state where I reside...almost 450 miles away. For a vehicle that was sold as CPO, it had an open recall for a software update that wasn't performed. I also made multiple calls over an almost 2 week time span to get the vehicle scheduled for delivery. The communication at this place is non-existent. Too many transfers to voicemails every time I called. When it finally arrived, the exterior seemed washed, but the interior was filthy, had mud on the backs of the front seats and carpet, the rear door also had a little mud, it had a slight odor of cigarettes, the cabin air filter was full of small particles/leaves, and there were a used pair of Nike shoes in the 3rd row that belonged to someone at the dealership. When the transport driver arrived with the Armada, he wouldn't take my trade back to the dealership, citing he wasn't made aware of doing so. When I called the dealership to inform them, they explained that an additional driver was coming a few days later to pick up my trade, all while the dealership already had my trade listed for sale on their website. Imagine shopping for an advertised vehicle on their website, while the actual vehicle is still almost 450 miles away in someone's driveway?!? I'm glad the process is over. I've accepted the subpar experience and paid, out of own pocket, to have the Armada correctly detailed, all filters replaced, the open recall is scheduled to be done at a different Nissan dealership near me, and a fresh oil change was done. I trust nothing maintenance-wise this dealership performed on the vehicle, especially since they completed a CPO checklist and sold it with an OPEN recall. Have you seen the price of an Armada?!? They aren't cheap and this dealership in South Holland needs to do better. I love Nissans and have driven them for over 20 years, but my next purchase will be elsewhere. Such a bizarre experience.