My daughter and I went to the Hyundai dealership today to test drive a car. It was 100 degrees out and upon first entering, we were greeted to cool crisp air, a welcoming atmosphere and a friendly greeting from Mr. Casanova Harb, who offered us cold water! He assisted us with the preliminary information, and then led the way to the car as he held the door for us. Perfect Gentleman! Mr. Harb was extremely knowledgeable about the car and all it's features! I was quite impressed by the beautiful car AND his professionalism. He was so patient and answered all of my questions! The car drove as if it was floating on a cloud! By the time we arrived back at the dealership, I was quite confident that this is the place to purchase a car! Thank you Mr. Harb for being a perfect representative of everything that a Superior Dealership is made of, and making this experience flawless! read more

Worst dealership in the history of humanity! I went in for an anti-theft recall. After several hours the service manager says they could not perform the recall because my ignition key was not original. They wanted me to pay $500 for a new ignition key in order to do the recall. Took it to another Hyundai dealership and had me in and out in under two hours. Napleton River Oaks Hyundai is nothing more than a bunch of scammers. read more

My 2025 Hyundai Tucson that I purchased from NAPLETON would not start. I called the dealership and they told me that I should call Hyundai roadside assistance. Roadside assistance came out and started my car. They also tested my battery and showed me that the machine said bad battery. That following week I went to NAPLETON and told them what I was told. The young lady gave me an appointment for the next week and told me that the battery would be tested and I would receive a new battery if the car was under warranty. When I took my car on 02/12/2026 they then tried to make me pay for a diagnostic test . I explained that my car was a 2025 with 16,000miles on it why would I have to pay for anything. I left without having anything done. I called Hyundai corporate office and I was told my car had 3 years or 36,000 mile coverage. I did file a formal complaint against NAPLETON Hyundai. I feel like they try to take advantage of the community that they are part of. Please be careful dealing with NAPLETON Hyundai in Calumet City!!! I will not ever purchase another car from them....not trustworthy at all!!! read more

I purchased a 2024 Hyundai Tuscon from this dealership in August 2023. The car had a scratch on the back of the lift gate, and it is missing the organizer for the center console. I actually have come to terms with the scratch, but I wanted the organizer for the center console. It's a beans new car, almost $40,000, and it was missing! I told the dealership the day I bought the car. I love 2+ hours from the dealership, so running back wasn't an appealing option. Regardless, they didn't offer to give me one even if I did. After months of calling Hyundai corporate, they finally called to say they would ship it in early October. Well, it's now over 7 weeks later, and I have to receive the organizer. I called Rj at the dealership, the assistant manager who was supposedly handling this, but he refuses to take my calls or return them. I have purchased 4 brand new Hyundais in a row, and this will be my last. Not only am I disgusted at how I've been treated by the dealership, but Hyundai basically tells me to call the dealership. Everyone just passes the buck, and nobody actually gives a crap at all. Latonya was the called rep that sold me the car, and while she's nice enough on the phone, she passes the buck as well. The ridiculous part about all of this is that the piece I'm asking for probably costs them all of $1. Granted, I'm sure it sells for more like $50-$60, but it isn't anything expensive at all! Just give it to me for goodness sakes!!! The general manager at the dealership, Ziggy, was beyond disrespectful. He was rude and basically told me too bad. He hung up on me, and refused to even hear me out. Save yourself the stress, heartache and disappointment and do not go to this dealership!!!! I'm thoroughly disappointed in Hyundai as a company overall, but I'm especially appalled at the treatment I received at River Oaks Hyundai in Calumet City. The world has definitely changed. We no longer have the rights, and customer service is a thing of the past. It's really a shame. You can't even buy a 40k car and receive basic decency. If the dealership ever does send me the organizer, I'll update my review, but I don't expect that to ever happen. My car is almost 6 months old for goodness sakes!!! I am not angry that the part was missing, or even that the lift gate had a scratch on it. What I am angry about is the treatment that I've received after the fact. These types of things are a company's best opportunity to shine. You have a chance to show the consumer what you're really made of, and what kind of service you have to offer. This was an enormous fail on so many levels. I'm sorry to say that I will not be purchasing a 5th Hyundai unless something changes really quickly! read more

Cory Sabados : 1st. impression means a lot to me. It truly was a most pleasant experience working with Cory. I came into the dealership just to inquire about the Palisade Calligraphy. There was no pressure from Cory to make a purchased. Once he informed/showed me which vehicles he had on hand, the rest was up to me! True enough I selected the vehicle of my choice. Thanks Cory for your professional salesman ship and the attention you paid to my needs and wants. 's up for pleasant experience at the Napelton River Oaks. read more

Second purchase from this dealership. Staff professional and friendly. Like the location close to where I live. staff is friendly, helpful. Just had my first regular oil and tire rotation on my new Venue. Recommend it for both purchase and follow up. read more

I had an oil change scheduled for 4pm. They have attitudes and I'm leaving now at 5:30pm. They're dead as hell and it still took more than 90 minutes. read more

Napleton River Oaks Hyundai - Car Dealers Near Me - Calumet City, Illinois

It's as though I am wearing a sign on my back saying 'kick me' - a Senior. This branch of the dealership is always denying or attempting to charge for repairs paid for when car was purchased. This apparently is NO exception. Management ties the hands of their Service Technicians who want and try to give the service customers deserve, but...Napleton makes sure they know their place which nis why there's such a turnover in the Hyundai Service section. Forget calling. Once you're on the hook for the car, Napleton is done with you and the Salesman's hands are tied (Monarchy). For 6 years I made my auto payments WITHOUT auto pay. When done I inquired about and was presented with 2 different quotes for what I was "told/sold" was Hyundai's Extended Warranty. What they didn't say is that they "demand and want access for auto deductions' where they, for ~4 months continued to withdraw monthly payments I 'clearly told the finance officer I did not want' and asked WHY they (Hyundai) would be DEMANDING that when I had NO problem paying a much larger car note for 6-yrs without 'auto pay" PLUS with over $200 starting down payment what would they be losing by allowing to Owner to pay their EW in same way as they paid their note - INDEPENDTLY when they already have an advance payment? I have gone back to Hyundai 3 times trying to LEARN why that is. The Extended Warranty is NOT shown as Hyundai but SPP. No answer why that is. As with Hyundai, REFUSAL to intercede, support, aide AFTER 4 months trying to reach SPP I've been left to begin filing a Complaint with the Illinois Attorney General for help in getting answers to what I perceive is Hyundai's deception (SPP - not HMFC). Coverage possibly NOT a HMFC warranty, but something else, and IF that is true, I should have been made aware of that as my inquiry was for a HMFC Extended Warranty. read more

Better maintence, service/ customer , honesty and listening to the needs bought a brand new car, test drove didnt hear nothing until ride home trying to fix it myself and just continue to notice new things on new car that sound horrible. Lemon cars read more

I had such a wonderful experience here getting my new car! Corey was very helpful and patient along the way helping me to get exactly what I wanted. I would recommend to anyone looking for a smooth transition into something new. read more

Cory Sábados was the person who helped us today. He was very kind and phenomenal and he made the whole experience fun overall. He was very outgoing and his great personality was shown the whole time. read more

Worst dealership ever, I made a reservation 2 days prior to buy a vehicle. I called the same day to make sure the dealership has the vehicle for a test drive. They said it's ready don't worry we got you covered, I arrive ohh the vehicle doesn't have breaks and isn't serviced. I couldn't even test drive the car, while I drove 1 hour wasting my time to get a vehicle. The worst people ever, they even didn't try to fix the issue what so ever, even the sales lady in person Latonia. Horrible...!! read more

I'm disgusted with the poor customer services that I've received from this dealership. I responded to a TrueCar quote for Kia Sorento. I researched the car, price, cost of maintenance etc. I was very explicit about what I wanted. I wanted Kia Sorento lx v6 3rd. He 5 minutes attempting to convince me that I don't need a 3rd row. I arrived into dealership at 6pm and took the salesperson 30 minutes to locate the car. I asked for the price of the car. He tried to be slick by absorbing the rebates & incentives by putting the $1550 for designation fee (accessories) verbally. I asked for the price of the car. He kept asking what kind of payment you want to be at. How good is your credit.? I'm asking about the price. Dude wants to fandango the price without discussing the price. Give impression that he's doing me a favor. He refused to discuss price. He wants to talk about the warranty. Add the services on the price of car. Ok cool why don't you write it down everything you're saying to me. He refused. The designation fee is already on the stock price. Going to add the fee again. Wow!! I got up & walked. His manager asked " Yo what's the problem " Advice salespeople can negotiate a price of cars. Never discuss credit score nor payments. That's not of their business. My salesperson is Andre Kimbrough. I wouldn't recommend buying a car there. read more

Napleton River Oaks Hyundai - 2017 Kia Sorento LX AWD with convenience package - Car Dealers Near Me - Calumet City, Illinois

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Now I know why this location has 36 reviews with two stars only, makes sense now. Worst customer service for a dealership and I have bought a few cars from different ones. Stay away. 1st they don't honor pricing. 2 they treat customers like crap and that's from the Manager. Worst one Mario Vazquez. You are better off crossing into Indiana or go to Orland Park. For Hyundai/ Kia dealership. Go else where! Trash !! read more

Napleton River Oaks Hyundai - Manager sucks - Car Dealers Near Me - Calumet City, Illinois

On a way to Philadelphia to visit my daughter, traveling on I294/I80 my splash shield decided to majorly detach. I got off the expressway and googled a Hyundai dealer. Napleton was the closest. I had no appointment and did have to wait about an hour before the service department looked at my car, pronounced the splash shield was a mess, and they did not have a replacement in stock. But they volunteered to zip tie it up and get me on my way. They were quick about it, got me a quote on the replacement, and charged me nothing for their work. The service staff was exceedingly friendly and helpful. And I made it to my daughter's in Philly and back with zip ties holding. read more

We had a written quote and spoke to the dealership, got there and it was 6k more. I don't care how rare a venue or Kona or Covid mobile is, honor your price quotes period read more

Napleton River Oaks Hyundai - Napleton Hyundai Kia - Car Dealers Near Me - Calumet City, Illinois

As a single woman I was terrified to purchase a car, but Ramon and Ziggy made it painless. I believe I got a great deal and ... I love my car. Feels great to be at peace with my purchase. In the market for a new car? Be sure to check them out. ~ Dorothy (Dee) Caldwell read more

I have had my Elantra for 4 years and for the last two years during the winter time , it would have a problem starting up. It runs fine during the summer months....confusing right?!? I brought my car here two weeks ago and they fucking charge to much for a diagnostic fee...350.00 with only 100.00 waived. They told me my spark plugs needed to be replaced along with something else.....they got my car to run and then the next day it didn't start...wtf. They told me my car is going to cost over 500.00....that is BS. My family has different Hyundai cars and trucks ...my friend even got her truck from here. I have extended warranty on my car and I shouldn't have to pay anything especially since my car was working fine all summer and the first day it drops to 19 degrees it's not working at all????? I'm not a happy customer and I shouldn't have to go through this every winter. MY NEXT MOVE WILL BE CORPORATE! read more

We purchased a 2017 Hyundai Sonata from Napleton River Oaks Hyundai on June 26, 2024. We were assured the vehicle had been inspected and that they would be doing an oil change for us before we would drive it home. I thought that was a phenomenal customer service gesture. After waiting 3 hours for all the paperwork to be completed and the car serviced, my daughter drove it home while we followed her. We noticed that the brake light was out. I was now worried about their quality of work. A month later the check engine light came on and the car was lurching forward violently. We checked the oil. The dipstick came out bone dry. There are no oil leaks so we are left to wonder if they forgot to put oil in the car when they supposedly changed the oil for us. When I called them to help, they just said it was a used car and that that is now my problem. I explained that there had to have been negligence on the service department's part, but they refused to help. We've only had the car for a month. I would think twice before buying a used car or having them service your car there. They do not hold themselves accountable for their work and can care less about their customers after you have paid them for their shoddy work or used lemon from their lot. read more

Service manager and department is rude and awful lazy never again will they service my vehicle

I don't like dealing with dealerships, and this place helped support that notion. Quick talking, poor attitude people who think they can talk to you any kind of way. I don't need anyone clowning me to SPEND my money. You ain't doing me no damn favors... read more

My fiance and I went into the dealership was met by young lady who was very knowledgeable, friendly and professional. We would definitely recommend this dealership and Ms. Latonia because she made the experience a very pleasant one. Thank you for very excellent customer service, definitely well tell everyone in the market to go see her. read more

My family and I went to the Napleton River Oaks Hyundai Dealership and was given the most excellent service. I highly recommend asking for Tyler. He was extremely knowledgeable, kind, and attentive when trying to meet my family's needs on what we were looking for in a car. The Finance Manager Zuvante was amazing in explaining all of the lengthy paperwork and making sure we understood all of our options for vehicle care.RJ the sales manager was fantastic as well! These three employees really changed our car buying experience. We will definitely come back in the future and refer family and friends. Thank you so much for all of your help. read more

This is solely for the service center. When I first purchased the vehicle, I was scheduled a service for my vehicle. It was set about 3 months later. I was sent confirmation texts and everything. I go in, wait for my turn, (2 hours) just for someone to tell me the vehicle doesn't need service yet. I said that's fine, didn't get mad and left. Then I get an email about 2 months later, saying to go in for a service. I figured it was time now, so I go in again, this time I waited 3-4 hours and AGAIN. I'm rudely told the vehicle doesn't need service yet.('Oh they didn't tell you when you bought it?)Then the guy tells me the car doesn't get service til 7k miles. This time I'm pissed cause I waited for nothing again but I don't say anything cause they were busy but also I didn't get a chance, he immediately walked off. I can't even get a call back to ensure my vehicle actually needs the service. I attempted to call and the service center refuses to pick up. This is SERIOUSLY the worst service I've ever received after such a big purchase. Go to MCGrath Hyundai, they at least answer. Literally gave this place 3 try's before I even said anything! read more

Let me start off by saying that Jason went above and beyond. Not only did he listen to what I wanted he went out of his way to make sure I got it. He was patient as I sorted through the selection that met my criteria. I left feeling like I made the best decision ever. read more

Mr. Solomon Yemani was very helpful and instrumental in the trade in and purchase of my new 2022 Hyundai Sonata. Referred to me by my mom who earlier also purchased a new car from Solomon as well. It was a smooth process, and he was extremely professional and willing to even meet me on his day off, and we got the deal done. He's the guy you want to broker a deal with at Napleton River Oaks Hyundai. Outstanding service! read more

My mother wanted a new car and after researching decided to go and visit Napleton. We were paired with Solomon Yemani and was given superior service. Solomon was attentive detailed and understanding about all of the items my mom wanted. We found the perfect vehicle for her and would definitely recommend Solomon from Napleton for another car. read more

Worst service ever! They kept the car for two weeks without providing any updates. After not hearing from them three days after I dropped off the car, I called them each day for over a week and nobody from the "service" department ever picked up. Lost track of how many voice mails I left them and not one call returned. After I finally got a hold of someone the guy said they tried calling a number which was not the one I left them when I dropped off the car and were not able to get a hold of me. That's not a good excuse. Why not just return my calls from the multiple voice messages I left! On top of that I was charged $390 for an oil change and a hard start issue I brought it in for. The car still has a hard start so it was $390 oil change. Safe to say I'll NEVER take any of my Hyundai's to get serviced there again! read more

Not only will I never buy another Hyundai product, I will never patronize this business. EVER. I bought my car brand new. I've had more problems out of it, than I've ever had out of a new car. my engine failed and they took 6 months to approve the repair. during the 6 month, I paid over $1000 in miscellaneous repairs that weren't needed because the engine was already failing. I've since had other problems with the car. the paint is chipping terribly(as is every other car like mine), I can no longer get in my trunk(there's an active recal), and the the dealership says that they're 3 weeks behind in recalls. My shark fin is broken(as is every other car like mine). Long story short..... Hyundai is trash and this dealership is also. If you MUST go there, LaTonia is the best saleswoman EVER! read more

Service department is the worst. They don't return calls or answer phone. Adam the service manager is rude. Don't take your car to this place. Beware. read more

Had my car took towed here 3 weeks ago for RECALLS! Turns out the engine was blocked Not only have I received absolutely updates from any of the services team members. I have called SEVERAL Times for updates regarding my car . When I finally got in touch with a team member I was told my engine was not delivered yet .WORST DEALERSHIP I HAVE EVER BEEN TO my boyfriend called while sitting in the parking lot NO ANSWER ! He walked inside to the service department and was met by a guy name Ken whom was sitting at his desk not answering the phone. AFTER 3 weeks of waiting my boyfriend was told our had received the parts and proper approval however now we would need to wait until our "turn" because there's a line ! We got the car towed there on MAY 7th 2022 from May 7thuntil May 24th we have received NO UPDATES and NO ANSWERED phone calls . WE HAVE BEEN WITHOUT A CAR For 2 months. I would NO RECOMMEND HYUNDAI ! They DO NOT CARE ! read more

This is the worse dealership ever. They over charged me for my car. They put a tire warranty that I did not know about. Added an extra vehicle warranty. They general manger Ziggy Grabowski told me I could not return my car and it was less then 24 hours and I never test drive it. They bullied me and I'm going further with this. They label you and will make jokes about your race, sex, etc. Do not buy here, especially in 2021 with the way the world is. I would give them no stars if I could read more

First off they sell you defective cars and when you have a warranty witch is supposed to cover all they charge you for the rental they are supposed to pay for.... they never got a hold of me to let me know my car was done I had to call and ask what the hell was going on. If I could go back in time I would have gotten a Chevy.... service manager told me I would have to dispute it with kia corp. and that this was not napleton kias problem.. read more

Service department is horrible!! I had appointment on Friday morning that I made with Don Schultz to fix USB which is under warranty. They did not touch my car until Monday. Everyday it was suppose to be ready but by end of the day they needed more time. It was impossible to get anyone on the phone. Today (Wed) I went to the dealership and was told they have the dash taken apart and car will not be ready until Friday. They would not give me a loaner because my daughter is under 25 and would be using the car. read more

The service advisors are awesome! You never wait long. I bought 2 cars from Mr George O. who is always pleasant, very knowledgeable and doesn't pressure you to buy a car. He listened to your needs, wants and affordability. read more

My wife and I were in the market for a new car. We stopped at Napleton River Oaks Hyundai determined to get a 2019 Kia or Hyundai. Solomon Yemani was our sales consultant and he was positively great for us. Patient and very informative. He looked up various vehicles for us. We test drove 2 and purchased a 2018 GMC Terrain. Very patient and not pushy. read more

Jason was very helpful today. Super patient with showing us different vehicles and giving us options.

I couldn't be more pleased!! This was an simple, easy and painless process! I was and still am overjoyed at how attentive and comforting the experience was. I went to Napleton after another dealership rammed a car down my throat. The other dealership made me believe that I only had one option which was a POS of a car. After my visit with Corrdelro at Napleton I was in a newer car with WAAAAAY less miles!! I could definitely go without all the profanity the unoccupied salesmen were using but overall, Ken, Ray, Skippy and Corrdelro have made be believe that car buying CAN and SHOULD be an easy process. No tears from these pretty almond eyes! read more

Can't say about the new car or service departments, but don't bother with this sleepy used car department. I am a ready buy with approved financing. No follow-up, no follow-through, no help. read more

Buying our second of many cars from Napleton today. Solomon and Ray worked to get us the best cars at the best rates for both me and my husband. They listened to exactly what we were looking for and exactly what we could afford and made it happen, and never felt any discomfort or pressure in the process. Both our visits to this dealership have been wonderful experiences and when it's time to trade up we would use anyone else but Solomon Y., and Ray M. at Napleton River Oaks. read more