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    River Ridge Retreat

    2.6 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    Hampton Inn Guntersville - Meeting Room

    Hampton Inn Guntersville

    4.1(16 reviews)
    9.7 mi
    $$

    This hotel, its staff, and Hilton Corporate are useless and horrible. The hotel has so many things…read morebroken that it should not still be operating. It also falsely advertises amenities that do not exist and 100% guarantees that are not honored. This review explains these issues, with photos and screenshots attached. Upon check-in, the room itself seemed clean and updated. Then I went into the bathroom. The shower was disgusting, with the white sealant chipped and peeling leaving black spots and mildew, and the base of the tub stained dirty. Everything else was so much worse that the shower was ultimately forgotten for photos for this review. After check-in, we moved our vehicle from the entrance to rear parking. As we went back in, we noticed that the pool was broken. This property is advertised as having a heated outdoor pool. I complained via text, and staff responded "I'm sorry due to renovations the pool is out of service until Memorial day." Staff later said that the pool is simply closed over winter until Memorial Day. Both answers are unacceptable, given that the property is advertised with a heated outdoor pool listed as an amenity - and one that we were expecting to use. A picture of the pool is attached to the review as Figure 5. Screenshots of the website for this property showing the promised amenities are attached as Figure 1 and 2. During check-in, we noticed that one elevator was completely down (see figures 6 and 7). That wasn't a concern initially, because there was still one working elevator - we thought. The second night of our stay, upon coming back to the hotel, we found the other elevator also broken. In case the property tries to claim that elevators are not guaranteed, a screenshot of the website highlighting elevators is attached as Figure 3. I again texted the front desk, and they admitted to the problem, as well as Elaina previously lying about why the pool is out of service. So, we took the stairs. This is fine once or twice, except the stairwell smelled so badly of mildew that I questioned the safety of staying in the building. When you can SMELL mold, existing in the space is unhealthy. On the third day, we thought the elevator was broken again. Pushing the button on the first floor to call the elevator did nothing. We took the rancid-smelling stairs again. It turned out that only the light on the button was broken, but given the issues from the night before where the entire elevator was broken, how would anybody know that? On the fourth day, the hot water was out. I sent another text, which went unanswered. We wanted to shower before leaving the hotel but were unable to do so. On our way out of the hotel, we stopped by the front desk to inform them and ask for compensation. At this point, staff demanded that we check out a day early and vacate the premises. As we were packing, I called Hilton customer service. 56 minutes on the phone with no help from the call center. The agent I spoke with tried to make it seem like a benefit that we weren't being charged for late checkout, but we did not checkout willingly, so this is further absurdity and absolute blame-shifting gaslighting. As we were leaving the room, we encountered people just checking in. We asked them if they had hot water and they did not. They were not notified that the hot water was out, either. The hotel still checked them in like everything was fine. I thought Hilton has brand standards - and this hotel fails many important ones. The Hilton website has several things on it for this property that are falsely advertised by Hilton directly. Aside from the "heated outdoor pool", there are two more things that are listed on the website that don't even exist: Tennis and a "Private Marina". We did not intend to play tennis, but there are no tennis courts as advertised. There is also no "Private Marina" as advertised. Again, see Figures 1 and 2. These amenities listings and "100% Hampton Guarantee" (Figure 4) that was not honored point to intentional lies by Hilton directly (due to the website as mentioned above) and the property. The fact that Hilton and the property think this amount of lying is acceptable is incomprehensible to me. I made the reservation on April 13, 2026, for a stay from April 17, 2026 through April 21, 2026. Surely, on April 13, 2026, the hotel (and Hilton directly) knew that the pool was non-operational, yet all parties chose not to update the website. One of these issues is bad enough, but all of them together are beyond unacceptable. Staff (at the hotel, and in the call center) offered nothing but hostility, excuses, and lies. This property and my call with Hilton support completely tarnish the Hilton reputation. It is over a month after my stay and the website still incorrectly advertises the non-existent amenities and 100% guarantee. The property did not offer me monetary compensation, and neither did Hilton customer service. I had to dispute the charges with my credit card company.

    After staying at Hampton inns for many years, I am disappointed. Usually clean, safe, with a good…read morebreakfast, this hotels was not well maintained. Self-admitted under renovation, for which I give them credit for understanding it was run down, but still not great. Also Hiltons move with toiletries missed the mark. Zero brand product sound good on paper but are heavily perfumed, for a terrible result unless you like Gee your hair smells terrific.

    Photos
    Hampton Inn Guntersville - Meeting Room

    Meeting Room

    Hampton Inn Guntersville - Guest room

    Guest room

    Hampton Inn Guntersville - Guest room

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    Guest room

    Wyndham Garden Lake Guntersville - Wyndham

    Wyndham Garden Lake Guntersville

    1.8(47 reviews)
    9.1 mi
    $$
    Free estimates
    Locally owned & operated

    Stayed here so we would be close to location of husband's father's memorial service. The motel is…read moreon the lake and has some beautiful views. The rooms are comfortable and clean, my biggest tip is to get a room on the lake side otherwise the road side is very noisy from highway traffic. The breakfast at the restaurant was wonderful and the staff from the front desk to housekeeping were professional, friendly and very eager to help if needed. Mark and Vickey, who staffed the restaurant side, are absolutely fantastic, they do an excellent job making sure you have what you need at breakfast and make you feel very welcome. Our family very much enjoyed our stay. It made a very sad time a little more bearable. Only issue we had was with parking due to local patrons for the restaurant/ bar also parking but the security staff did a great job of helping us find a spot to park when needed.

    I'm not sure why the bad reviews. This is my 3rd time staying here over the last two years. This…read morehotel is right on the lake, offers spectacular views and has the best free breakfast buffet of anywhere I've stayed in awhile. This location has been recently renovated but I didn't have any issues the last time I stayed last fall. There's a bar on site that stays open late, and plenty of places to dock your boats. The location is near several restaurants you could easily walk to, and a few miles down the road are even more choices. The beds are comfy and the pool always looks inviting, though I have yet to try it out. I always get a room with the lake view. There's a busy highway in front of the hotel but the noise doesn't bother me. The only downside might be the cost. But...factoring in the location and the delicious breakfast, I don't even think that's a deal breaker. I come here when I need a break from city life. It's perfect for relaxing and reading a good book in front of the beautiful lake. Don't take my word for it...try it out for yourself!

    Photos
    Wyndham Garden Lake Guntersville - Wyndham Garden Lake Guntersville

    Wyndham Garden Lake Guntersville

    Wyndham Garden Lake Guntersville
    Wyndham Garden Lake Guntersville

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    Jackson County Parks & Marina

    Jackson County Parks & Marina

    5.0(2 reviews)
    17.8 mi

    We're from Cape Coral, FL and when we were told to evacuate because of Irma, we headed to Alabama…read more Myself, husband and two pups found a hotel in Scottsboro and stayed two nights. It was NOT easy being on the 4th floor in such cramped quarters! The third day we took a drive and found Jackson County Parks & Marina. We took a chance and visited the office. The young lady could not have been kinder. We were able to rent a two bedroom cabin with a gorgeous lake view. The cabin was spotless and had everything we needed. There are walking paths, boats to rent, a little BBQ restaurant, room for campers and I think tents as well. We highly recommend this place and may even come back to actually vacation and not be running from a hurricane!!! Thank you, Jackson County Parks!!!!

    We started our stay in Scottsboro with a horrible experience with another campground. We decided…read morenot to stay there because everyone was packed into the sites! We decided to try Jackson County Park. The experience of calling the park was nicer than what I expected. The gal told me about a few available sites and then called me back to let me know there was another available spot that I would probably like better. The site is absolutely beautiful and almost perfectly level. The view of the lake is gorgeous! The sites are spaced so nicely it actually feels like you have space without intruding on another campsite. (For the record, we're pulling a 29' travel trailer). There's enough space to pull your slides and hook up and still have space to park your pulling car. The grounds are beautiful and there's plenty of space to enjoy yourself and maneuver. I am just immensely happy with our stay. I would absolutely wholeheartedly recommend this to anyone looking.

    Photos
    Jackson County Parks & Marina
    Jackson County Parks & Marina
    Jackson County Parks & Marina

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    Honeycomb Campground - Unkept campground

    Honeycomb Campground

    4.0(15 reviews)
    7.2 mi

    Nice campground. Reasonable rates. I spent the weekend in Feb 2026. I have one nitpick. It's not…read morewith the campground but with TVA. I was told I could not pull into my site so I could evacuate quickly in an emergency. I liked the view of the lake out my windshield. There were a lot of cars and trucks pulled into sites. Following state logic, they should back in so they can evacuate quickly also. It made no sense.

    We had a really good experience renting a Lowe SS 210 pontoon boat here until it came time to…read morereturn it and deal with the gas. When we pulled up at the dock at our scheduled return time, a young worker was already filling boats with gas cans (not a pump). He started filling ours, but ran out of gas midway. That immediately raised concerns, since there's no way to know how much was in the can before he started. My husband went into the store and was told the worker would have to go buy more gas, and it would be 30+ minutes before he came back. This was frustrating because they knew our boat was due back at 6 PM, yet chose to use up gas on other boats first instead of being prepared for us. We were told we'd be sent a receipt for the fuel, but we never got one--just a $100 charge. At $5 a gallon and a 24-gallon tank, the numbers don't add up, especially since the gauge showed between half and a quarter tank left when we returned it. Based on the math, I don't believe we actually used the amount of gas they charged us for, likely an extra $20-$30. The day on the water itself was great, but the lack of transparency with the gas, no receipt, and questionable accuracy in what we were charged left a sour note at the end. It's never a good feeling to feel like you have been ripped off. If you rent here, just be aware of how they handle fueling and charges.

    Photos
    Honeycomb Campground - Broken signage

    Broken signage

    Honeycomb Campground - Restroom needing improvement

    Restroom needing improvement

    Honeycomb Campground - View from our site! Super pretty and right on the lake!

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    View from our site! Super pretty and right on the lake!

    River Ridge Retreat - campgrounds - Updated August 2026

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