I went to this clinic after my eye suddenly became severely swollen while I was up north. Choosing…read morethis clinic turned out to be a big mistake. At my first visit, the doctor prescribed over-the-counter antihistamine eye drops. They did nothing to help. The next day, I spoke with a second doctor from the same clinic. Without even seeing me, he told me he would not recommend those drops and said he would have used a steroid instead. By day three, there was still no improvement. I was then seen again by the second doctor, who was visibly surprised by the condition of my eye and decided I needed antibiotics at that point. After all of this, I contacted management to express concern about the inconsistent care and delays. Rather than addressing what happened, I was told the doctors did nothing wrong and that this is "the best clinic in Minnesota" and that they are "customer-centered." Nothing about my experience reflects that. Conflicting medical advice, delayed effective treatment, and a dismissive response from management are not acceptable when someone is dealing with a serious eye issue. I would strongly recommend avoiding this clinic.

I'm going to start off by saying I am an anxiety ridden person when it comes to going in to get my…read moreeyes checked, which makes me more reactive than pro active when going in for eye care. That being said, from the time I walked in through the door, the Richie eye team was courteous and professional. Dr. Spedding also took the time to answer all of my questions and put me at ease with his professional yet simplified explanations to help me understand what was really going on with my eyes. I will definitely be recommending them and just wanted to say thank you for your kindness and understanding.

I started off first grade with a boom. Literally. On the concrete playground of Wilshire Park (Go…read morePandas! LOL!), a notorious bully appeared out of nowhere and punched me in the eye while I waited my turn to ascend the monkey bars. She hit me with such force that it caused schoolyard children, supervising teachers, and nearby murder of crows to make a cacophony of ugly shrieks. (http://bit.ly/1gj0KYN) Later that day, I told my mom about my bully's Balrog punch (http://bit.ly/1bQ3R9y) and she enrolled me in karate. #nationalkarateinroseville Several weeks later, the bruising on my face disappeared; however, the cost of her blow would still be felt decades later. In my early twenties, I developed a cataract. (A cataract is blurred vision that occurs from a damaged lens in the eye.) My ailment was an anomaly -since I wasn't old- that puzzled the head ophthalmologist at Park Nicollet (St. Louis Park)/ leading surgeon at Phillips. Eventually, she determined that my cataract occurred one of two ways: extreme drug use or trauma. I didn't use any drugs, so she deducted that it had to be trauma. (Hence, the realization that it was due to that vicious punch.) I needed surgery, ASAP! Coincidentally, my father, who is 32 years older than me, and within the age range for receiving a cataract, needed surgery as well. My father and I scheduled appointments to go "under the knife" by the same doctor on the same day and place. (First ever father-son duo at Phillips, I might add) Our appointment times were different, of course. My first -and hopefully, only visit- to the Phillips Eye Institute was nothing short of excellent. That's mainly due to the considerate and professional staff. Beginning with the receptionists, they kindly guided me on filling out all of the necessary paperwork and answered all of my questions without any sighs. The nurses? Super awesome, since they clearly articulated how they would help me prepare for the surgery. They also anesthetized me without any hiccups, and when I went under, I was so relaxed that I probably wouldn't have cared if someone slapped me in the face or hijacked and sold my organs on the black market. While drugged up, I recall the surgeon making a minuscule incision on the side of my eye, which immediately caused my vision to become blurry. Right afterwards, though, I saw an array of colors and felt as if I was flying through a rainbow or in warp-speed on the Star Trek Enterprise! (http://bit.ly/1aPrTDA) She then utilized a special operating vacuum to suck out my scarred lens and injected a folded and plastic one, perfectly. Afterwards, I passed out, woke up, and found myself rockin' a not-so-badass eye patch. (See photo.) Several days later, I returned to see my ophthalmologist and had my patch removed. My vision was better than ever! I could now drive at night, read without any problems, and discern between light yellow and white. (Yeah, that's how bad it was.) To this day, my vision rocks! If I ever have an epiphany as to who punched me, I would attempt to find her via Google and then send a message demanding her to pay for my past cataract surgery. However, this will probably never happen. If you or a loved one ever has a cataract, I highly recommend the Phillips Eye Institute! They changed my life!

Mn Low Vision Dr. Amanda Stoutman actually listened. She genuinely acted and treated me like she…read morecared. Thank you so much! The front office person even met me in the lobby so I wouldn't get lost. It is rare when the whole staff is so customer-centric and you leave feeling better just by how you are treated. Wow Mn Eye - Mtka I asked the doctor if a tint would help me see so I could keep my job. The response was well, it is subjective. I asked the doctor if a glare covering would help me see at work, again she said it was subjective. I had to ask point blank if I had the diagnosis of glaucoma after hints. Lastly preparing for another eye doctor visit, while reading her visit summary, the physician stated that she spent a long time talking to me. I couldn't see where, unless "subjective" constitutes having a meaningful conversation. When I asked for help, no options were suggested, no direction given, it was again subjective. It is a big deal when you are in a fight to keep a job so you can have healthcare. I had to problem solve and find that a low vision Physician existed through the internet. I came to you out of high recommendations and trusting that even if you couldn't help I'd at least get a referral or I don't know, but will find you, someone.

In multiple visits here witnessed only Superstar Service from an entire Team who love their jobs…read more Well done Alina. Thank You for the kind of service a daughter, sibling and aunt expects living in a very large medical family. Your dedication is commendable. Mae

I see Jessica Gallagher. She is dismissive and almost always seems to do the minimum for her job…read more At times, refusing to help me and trying to pawn me off on other providers, when she is my PCP and has the ability to order tests. Even requesting simple blood tests is like asking her to sign a lifelong contract. I gave her paperwork from a cash only doctor I had to pay $500 to see just to get some answers and figure out what testing I might need. I told her I couldn't afford the follow up visit with that doctor and I couldn't afford the cash only testing. She told me to bring in the reports. I did. I send her a message and ask if she has reviewed my medical records only for her to tell me she is not going to help me. But guess what? She'll refer me to a specialist. I DONT NEED A SPECIALIST. They keep shuffling me around. I'm literally losing the ability to WALK & this dang lady just shrugged me off!! And the specialists I have looked in to (like Mayo- which is a super corrupt company) are booked 1-2 years out. Where does that leave me? More bills and no answers while I deteriorate.

Excellent eye care here from the checkin staff (Keegan), assistant (Rachael), to Dr Axelson!…read more Clean, well staffed office and exams. Office & optical department is on the lower level of the building, so remember to take the first left into the lower level parking. You can park in the upper parking lot but then you will have to take the steps down or walk down the hillside.

I continue to be impressed with this location. It is easy to get in with scheduling. The staff is…read morealways super friendly. On my visit today the gentleman who works the frames shop was able to help with a bow repair at the last minutes before close... The whole while with a great attitude! (I know it is annoying when customers show up right before close, but this was my last chance before the weekend to get my kiddo in so we could take the tape off of his frames.) thanks for "going the extra mile!"

I went to this clinic after my eye suddenly became severely swollen while I was up north. Choosing…read morethis clinic turned out to be a big mistake. At my first visit, the doctor prescribed over-the-counter antihistamine eye drops. They did nothing to help. The next day, I spoke with a second doctor from the same clinic. Without even seeing me, he told me he would not recommend those drops and said he would have used a steroid instead. By day three, there was still no improvement. I was then seen again by the second doctor, who was visibly surprised by the condition of my eye and decided I needed antibiotics at that point. After all of this, I contacted management to express concern about the inconsistent care and delays. Rather than addressing what happened, I was told the doctors did nothing wrong and that this is "the best clinic in Minnesota" and that they are "customer-centered." Nothing about my experience reflects that. Conflicting medical advice, delayed effective treatment, and a dismissive response from management are not acceptable when someone is dealing with a serious eye issue. I would strongly recommend avoiding this clinic.

From the owner: SpecialtiesRegular eye examinations are essential to maintaining eye health and are important even…read moreif our eyes and vision are fine. Many blinding eye diseases have no warning signs until they have taken away some or all of our vision.Sometimes eye problems can't be corrected with drug or other therapies and require surgical solutions.Dr. Michael Richie has performed thousands of surgeries and has become known for his skill as a physician, innovative techniques and exceptional care for patients.Eye surgeries are among the most commonly performed and successful surgical procedures in the world. Most surgeries do not even require an overnight stay or hospital visit, but can be performed at the Crossroads Surgery Center in Faribault.In addition to cataract surgery, we also perform eyelid surgery and YAG laser procedures. HistoryEstablished in 2001. Dr. Richie, MD, started his private practice in 2001. Drs. Hanson and Gustafson joined in 2003, Dr. Purfeerst-Piller in 2010, Dr. Malmanger in 2011 and Dr. Bonde-Schaefer in 2017.