I went to this clinic after my eye suddenly became severely swollen while I was up north. Choosing…read morethis clinic turned out to be a big mistake. At my first visit, the doctor prescribed over-the-counter antihistamine eye drops. They did nothing to help. The next day, I spoke with a second doctor from the same clinic. Without even seeing me, he told me he would not recommend those drops and said he would have used a steroid instead. By day three, there was still no improvement. I was then seen again by the second doctor, who was visibly surprised by the condition of my eye and decided I needed antibiotics at that point. After all of this, I contacted management to express concern about the inconsistent care and delays. Rather than addressing what happened, I was told the doctors did nothing wrong and that this is "the best clinic in Minnesota" and that they are "customer-centered." Nothing about my experience reflects that. Conflicting medical advice, delayed effective treatment, and a dismissive response from management are not acceptable when someone is dealing with a serious eye issue. I would strongly recommend avoiding this clinic.

I'm going to start off by saying I am an anxiety ridden person when it comes to going in to get my…read moreeyes checked, which makes me more reactive than pro active when going in for eye care. That being said, from the time I walked in through the door, the Richie eye team was courteous and professional. Dr. Spedding also took the time to answer all of my questions and put me at ease with his professional yet simplified explanations to help me understand what was really going on with my eyes. I will definitely be recommending them and just wanted to say thank you for your kindness and understanding.

I started off first grade with a boom. Literally. On the concrete playground of Wilshire Park (Go…read morePandas! LOL!), a notorious bully appeared out of nowhere and punched me in the eye while I waited my turn to ascend the monkey bars. She hit me with such force that it caused schoolyard children, supervising teachers, and nearby murder of crows to make a cacophony of ugly shrieks. (http://bit.ly/1gj0KYN) Later that day, I told my mom about my bully's Balrog punch (http://bit.ly/1bQ3R9y) and she enrolled me in karate. #nationalkarateinroseville Several weeks later, the bruising on my face disappeared; however, the cost of her blow would still be felt decades later. In my early twenties, I developed a cataract. (A cataract is blurred vision that occurs from a damaged lens in the eye.) My ailment was an anomaly -since I wasn't old- that puzzled the head ophthalmologist at Park Nicollet (St. Louis Park)/ leading surgeon at Phillips. Eventually, she determined that my cataract occurred one of two ways: extreme drug use or trauma. I didn't use any drugs, so she deducted that it had to be trauma. (Hence, the realization that it was due to that vicious punch.) I needed surgery, ASAP! Coincidentally, my father, who is 32 years older than me, and within the age range for receiving a cataract, needed surgery as well. My father and I scheduled appointments to go "under the knife" by the same doctor on the same day and place. (First ever father-son duo at Phillips, I might add) Our appointment times were different, of course. My first -and hopefully, only visit- to the Phillips Eye Institute was nothing short of excellent. That's mainly due to the considerate and professional staff. Beginning with the receptionists, they kindly guided me on filling out all of the necessary paperwork and answered all of my questions without any sighs. The nurses? Super awesome, since they clearly articulated how they would help me prepare for the surgery. They also anesthetized me without any hiccups, and when I went under, I was so relaxed that I probably wouldn't have cared if someone slapped me in the face or hijacked and sold my organs on the black market. While drugged up, I recall the surgeon making a minuscule incision on the side of my eye, which immediately caused my vision to become blurry. Right afterwards, though, I saw an array of colors and felt as if I was flying through a rainbow or in warp-speed on the Star Trek Enterprise! (http://bit.ly/1aPrTDA) She then utilized a special operating vacuum to suck out my scarred lens and injected a folded and plastic one, perfectly. Afterwards, I passed out, woke up, and found myself rockin' a not-so-badass eye patch. (See photo.) Several days later, I returned to see my ophthalmologist and had my patch removed. My vision was better than ever! I could now drive at night, read without any problems, and discern between light yellow and white. (Yeah, that's how bad it was.) To this day, my vision rocks! If I ever have an epiphany as to who punched me, I would attempt to find her via Google and then send a message demanding her to pay for my past cataract surgery. However, this will probably never happen. If you or a loved one ever has a cataract, I highly recommend the Phillips Eye Institute! They changed my life!

Mn Low Vision Dr. Amanda Stoutman actually listened. She genuinely acted and treated me like she…read morecared. Thank you so much! The front office person even met me in the lobby so I wouldn't get lost. It is rare when the whole staff is so customer-centric and you leave feeling better just by how you are treated. Wow Mn Eye - Mtka I asked the doctor if a tint would help me see so I could keep my job. The response was well, it is subjective. I asked the doctor if a glare covering would help me see at work, again she said it was subjective. I had to ask point blank if I had the diagnosis of glaucoma after hints. Lastly preparing for another eye doctor visit, while reading her visit summary, the physician stated that she spent a long time talking to me. I couldn't see where, unless "subjective" constitutes having a meaningful conversation. When I asked for help, no options were suggested, no direction given, it was again subjective. It is a big deal when you are in a fight to keep a job so you can have healthcare. I had to problem solve and find that a low vision Physician existed through the internet. I came to you out of high recommendations and trusting that even if you couldn't help I'd at least get a referral or I don't know, but will find you, someone.

I felt very disrespected by dr. everhart. I was coming in for breast pain, and another related…read morebreast issue that I did not feel comfortable putting in the notes for all to see because I was embarrassed. After making the appointment, I had another issue come up (thumb pain/infection) that I did not think was going to be a big deal to add; apparently this must have ruined her day. I was asked to change from the waist up into a gown by the MA. The doctor walked in, looked at my pile of clothes and loudly asked, rudely with the door open, why did you take your pants off. I said I didn't, I'm wearing shorts. Then she started to lecture me on how they were not adequately prepared for my visit because I didn't put enough in the notes and if I needed to add on thumb pain I should have called to have it added to the note. I have worked in medical for 14 years. I know that breast pain along with the other breast issue was not going to change how the visit was conducted; it is a breast exam. Then she looked at my thumb for all of 5 seconds which was in a lot of pain and red/warm. She said it isn't infected, I am not sure how she came to that conclusion. Then she said you really need to stop cutting your nails so short or that is going to keep happening. I told her I don't cut my nails. They are very brittle and often just break/fall off. She just said that is unfortunate. After that she ordered some labs and a mammogram. I got the labs done but do not plan to do the imaging because it is coming back to her and I do not want to have to deal with her attitude again. I believe that if the image showed cancer she would just call me and tell me that that is unfortunate. I have never gone to a doctor and left feeling so disrespected and as if I was such an inconvenience to her day. She was in there for 8 minutes (not 10, like my after visit summary says). She made me feel so small. I would never recommend this provider to anyone; she did not care about what was going on and offered no education/reasons as to what might be going on with either issue. She was just eager to get me out of her clinic.

Dr. Quade is wonderful and highly recommended. The clinic is awesome-kind, patient , respectful and…read morethoughtful. A great clinic!

Excellent eye care here from the checkin staff (Keegan), assistant (Rachael), to Dr Axelson!…read more Clean, well staffed office and exams. Office & optical department is on the lower level of the building, so remember to take the first left into the lower level parking. You can park in the upper parking lot but then you will have to take the steps down or walk down the hillside.

I continue to be impressed with this location. It is easy to get in with scheduling. The staff is…read morealways super friendly. On my visit today the gentleman who works the frames shop was able to help with a bow repair at the last minutes before close... The whole while with a great attitude! (I know it is annoying when customers show up right before close, but this was my last chance before the weekend to get my kiddo in so we could take the tape off of his frames.) thanks for "going the extra mile!"

Worst customer service and care I have ever experienced. My psychiatrist was late for every single…read moreappointment. When I brought it up she was defensive and rude. When I asked for a referral the clinic manager called and was rude. She refused to give me a referral because a new doctor might be late. When I repeatedly explained being late on occasion was not the problem and the doctor had been 15 minutes late our ladt appointment time she told me to get care outside off Allina or get my meds from my primary doctor. So if you say anything negative about a doctor or the clinic they refuse service.

Unfortunately, the Allina Health Northfield Clinic has been very disappointing to me. I am a…read morestudent at St. Olaf College. I began going to Allina primarily for my weekly allergy shot injections but also to be under the care and supervision of a psychiatrist. Since Allina is close to St. Olaf, it seemed like it would be easy and convenient. Sadly, my experiences at the Northfield Allina Health Clinic have been negative. First, despite having a regular appointment time every week, I am often waiting for a while after my appointment time to be seen. Second, the individual administering my allergy shots tends to speak to me in a condescending and rather insulting manner. Yes I am on the autism spectrum, but I am an adult and I don't need to be talked-down-to by my medical provider that I am paying for. Third, they have a policy where you MUST wait 30 minutes after receiving your allergy shot (in contrast, my allergy injection clinic at home in Illinois typically does not make me wait, and when I rarely do have to it is only for 10 mins; also, I have epi-pens and have had no adverse reactions in the past so this policy just wastes my time. Fourth, my family helped me set up care with a psychiatrist at the start of the school year. A month or so ago, I found out my psychiatrist was unexpectedly leaving the Allina Health Clinic. They assured me they would transfer me to another psychiatrist at the clinic for continuity of care. Well that was a lie. The soonest appointment with this new psychiatrist was not until three months going forward. Yikes. As if that wasn't bad enough, Allina called me to tell me they had an earlier opening for a 7:45 am appointment in January. I was excited and relieved I would get to see my psychiatrist sooner. Then they tell me the provider actually doesn't come in that early, that I will have to reschedule, and that they already gave my original March appointment to someone else so it will take even longer to see someone. Seriously!? You call me to reschedule me to a time slot that actually doesn't work and then refuse to give me priority to my original appointment date and time? Avoid this clinic at all costs. The only reason I still use them is because I am their hostage / have no other choice. I am not allowed to administer my own allergy shots, the St. Olaf nurse's office does not administer allergy shots, and the Northfield hospital does not administer allergy shots either. So for now I'm stuck with them unless I decide to drive for an hour into Minneapolis or St. Paul for better quality and more professional healthcare.