I went to Shopko Optical in Vadnais Heights this weekend. I got the absolute best customer service…read morefrom Dun! She was very helpful and pleasant. I'll certainly go there again!

I needed to replace my glasses and decided to stop by this beautiful new store. The staff were…read morewelcoming and very helpful. A big thanks to Emma for helping me pick out two new pairs!

Fantastic experience! While the name "St. Paul Eye Clinic" seems like it would be isolated to St…read more Paul only, it's important to know that locations exist all across the metro including but not limited towards: Woodbury, Eagan, Roseville. Text messages are sent prior to every appointment and if pre.paperwork can be completed, you will obtain it in advance which helps speed up the process when you arrive. A big shout out to Dr. Quick who I consulted with due to needing cataract surgery. She was extremely knowledgeable, comforting, gentle and kind. Dr. Quick helped me learn what my options were and made herself available to me even after our appointment showing complete professionalism. As eyes are a big deal, every patient wants to know that they are in good hands and Dr. Quick is one of those people.

Terrible clinic!! Do NOT go here! Dr Bachmeier is awful! Doesnt care about your eye needs just…read morewants to get in and out of the room. Even tho he asks you if any questions, he gets annoyed when you do ask as he just wants out of the room! Reception desk staff ignores patients waiting in line to be checked in. They are too busy chit chatting! And then are rude when they finally do acknowledge you. Billing practices VERY sketchy at this clinic! You go in for one thing but they charge for another or multiple things you didn't even have done. Had pre authorization done in advance to make sure exam covered and then tried to bill for a non preauthorized exam! Good try people! Busted! Called my ins company and they flagged the claim so it got paid probably! You deserve better eye care than this place could ever offer so please do NOT waste your time going here! You will be EXTREMELY disappointed so don't bother! They are NOT worth your time. I will definitely be going elsewhere in the future!

I'd been seeing Dr. Hein for eye evaluations & glasses. The last 2 times the glasses didn't work…read morewell at all. The problem was cataracts. The assistant had thought it was cataracts before the last pair of glasses were purchased. He should have recognized the issue & referred me to a cataract specialist. I found one on my own & had cataract surgery in both eyes.

Average reception and customer service…read more Dr. Nichols was very busy with patients back to back today. He saw me for five minutes. I feel he should have taken more time to really examine and find out why the double vision as well as dry eye symptoms. He gave me prisms in the glasess prescription in addition to a otc antihistamine drops. If you don't have problem eyes, this would be like going to an optometrist not an opthamologist. Huge difference. I came here just for complex eye problems but got the service like i went into a Walmart. I've made another appt with Health Partners to do the same exam.

Dr. Williams and his staff are absolutely amazing. Super friendly, very knowledgeable and…read moredefinitely go above and beyond to make sure you're having a great experience. I would highly recommend them to anybody!!!

Excellent ophthalmologist! He's been my eye doctor for many years, always explains things clearly…read moreand takes time to respond to question. Convenient location, easy parking. I'd have no hesitation recommending him to anyone.

I saw two providers at this practice. After a not great experience with the first I tried another…read moresince this is where my ophthalmologist refers. It turned out to be the worst medical experience of my life. The provider caused me significant pain and when I flinched from the needle in my eye, instead of perhaps adding more numbing drops he had his burly male assistant hold me down against my will, despite my repeated requests to stop. It was an absolute nightmare. He kept telling me I was doing fine, despite the fact that I clearly was not. It was a total disregard for my comfort, wellbeing and clearly stated wishes for him to stop. It felt like an assault, not a medical procedure. Run, do not walk, away from this practice.

Don't have much to say as I'm not the patient. Everyone seems very friendly. Comfortable chairs.read more

It was that time of year again.. time to get an eye and contacts exam and buy new everything. I…read morealways dread this because my prescription is so awful and changes every year, so I always need a new contact prescription and new glasses. On top of that, I hate wearing glasses because even after paying extra for the thinner lens, my lenses are so thick that I look ridiculous wearing them. This year was different. My insurance changed so I looked for a new eye care place near our home in Maplewood. I came across this location and chose it because they had Saturday hours and good deals through my insurance. My eye exam was quick and painless, and I came out with a new glasses and contacts prescription. I went to pick our glasses. Instead of searching through a ton of mediocre frames and waiting in line for what seems forever to get someone to assist you, I was helped quickly by someone that understands my style and need for a frame that goes well with my thick lenses. She walked me through all of my options and got me the cheapest set of the best glasses possible (anti reflective, thinner lenses, the whole 9 yards). After ordering them, I was led to the counter where I also ordered contacts and was given a rebate form to send in once I received them. A week later, my contacts arrived at my home and less than two weeks later, my glasses arrived. They are amazing! For literally years, probably 15 to give perspective, I've only worn glasses at night because I hate how I couldn't see as well with them and how bad they looked on me. Now I wear them whenever my eyes are tired or just for fun! It's so nice to be able to give my eyes a break, especially when I work overnights or long hours in the hospital. I highly recommend this place. They have a huge selection of awesome glasses, service is quick and painful, and the staff are all super nice and eager to help. So glad I came here!

I was here about 1-2 months ago and it was only the 2nd time i have ever had my eyes checked. I…read moreseen Dr Herde, she was amazing, very nice and professional. Sara her assistant was awesome at getting my exam started and ready for Dr. Herde to come in and take over. Sandy at the front desk also made getting paperwork done easy and efficient. Thank you to you all. I will defiantly be back yearly

The doctor is thorough and provides excellent care. Twice he's found inaccurate prescriptions from…read moreother optometrists. I've never had such excellent care in an optometrist.

Wonderful experience here the staff was fantastic everything went smoothly and quickly; I love my…read morenew glasses Just read one of the negative reviews I had an opposite experience and I'm on Medicare. I would highly recommend them

I recently needed to find a new pair of frames. The help I received at White Bear Eye Clinic was…read moreabove and beyond my expectations. The staff was patient, knew the inventory and very friendly. Pam was the person who helped me the most and she went the extra mile to help me find the right frames. Her generous spirit and expert advice was greatly appreciated. I would highly recommend the optical department at White Bear Eye.

Second time and my last time there. Very unfriendly and reluctant to help. I was only looking to…read morespend $ on glasses? Very surprised they're in business. Go to Costco

I wanted to take a moment to share my recent experience at this Allina location -- because it was…read moreoutstanding from start to finish. The entire care team and lab staff not only made the process smooth and efficient, but they made it memorable in the best way. From the moment I arrived, Andrew from the care team set the tone. He was warm, professional, and welcoming as he got me settled for my appointment. Then I met with Dr. Fischer, who exceeded my expectations. He really listened, took the time to answer my list of questions, and offered thoughtful, experience-based advice. I never once felt rushed -- instead, I felt heard, understood, and cared for. Before heading out, I had a lab draw with CeCe, who was an absolute delight. Usually, that part of a visit is quick and quiet, but she made it feel personal and comfortable. Her calm and friendly demeanor wrapped up the visit on such a positive note. I left feeling genuinely grateful for the kindness, professionalism, and care I experienced here. I'm so glad this is now my new primary office.

The only way they got a one star is because of two people - Dr. Botzet and the lab tech (I don't…read moreremember his name). They made my visit comfortable and worthwhile. First off, I made a last minute appointment for a sprained ankle About three hours before the visit. The only place that was able to squeeze me in was this location for Allina network. My GPS took me on a goose chase so I was late about 15 minutes. I called the front desk for help on how to navigate the area and I was able to find it. The lady was very patient with me. My first impression pulling up I was impressed by how big the building was and I never saw it before. Once I got to the front desk, that all changed. The chubby lady had an attitude and said right off the bat that the doctor may not be able to see me even though I apologized for being late due to the GPS. There was absolutely no empathy while I'm over limping to get to the door. After, she checked me in, she told me I had a co-pay which I only had cash on me including $100 bills because I planned on going to the bank. She said that she didn't have change and asked the girl next to her if she had changed and she said no. She thought she was doing me a favor by saying that "just this one time, I'll charge your account" so I can pay it online. It's not my fault that they don't have change. And there have been plenty of times that I've been to the doctor and did not have to pay my co-pay right upfront and was able to pay it ahead of time or after my visit, so she wasn't genuine with that favor. While I'm checking in, the nurse is standing there uninterested and like I'm wasting her time. I didn't get a warm greeting nor even any eye contact, just walked right back to the room. The room was filthy. There were nail shavings everywhere. The doctor came in within three minutes or so and was very gentle and loving. She actually cared to do her job. I got an x-ray and the guy took a bit of time, but he walked me through everything and was nice. I had to go back to the lobby/front desk to hand in my slip to go back to the doctors room. Again, the front desk had a snarly attitude. The other slip they needed to go back, the other girl laughed saying she accidentally threw it away. Really!? Once my nurse took me back again, her attitude changed for the better. She actually tried to connect with me. I will never go here again.