I'm not sure it was worth coming for just diarrhea, but my family pressured me to see a vet. Dog…read morehad no blood in stool just some mucus and not any other issues. I was getting ready to buy Fortiflora for him after having him on a chicken and rice diet anyways... $153 for them to examine and then they're going to check poop for parasites.. which I know he doesn't have. $94 for the diagnostic exam, which was a quick hands on check for any obvious signs and then $49 for poop screen Then another $75 for Fortiflora and Metronidazole The metronidazole 500mg can be gotten online for $12, they charged me $42 Fortiflora is $34.99 at petco on sale for $30.00 and they charged me $43 Just crashing out over a waste of time. They were super kind and professional. Just doing their job. But if your dog isn't actually sick and just has diarrhea just get metronidazole and Fortiflora online and save yourself the diagnostics, poop exam, and overcharge on medicine especially some otc stuff. IF my pets were actually sick, I'd totally come back, just never seeing a vet over liquid poo ever again

Ok - North Boros is usually fantastic. I've been taking my dog here for years, and they've always…read morebeen very patient and caring to my very scared and hesitant dog. Tonight was not the best. I got my dog in for an appointment at 7:00 for vaccinations, which was an hour before their closing. It was definitely later than I would have wanted, but I was happy to get the appointment. As I said, my dog is scared of the vet, and was barking very loud when we got there. I was doing my best to calm her. The receptionist was on the phone as we arrived, and said in irritation to the person on the phone with her, "I'm sorry; there's a really loud dog barking". You're a vet, right? Isn't that normal? But ok, my dog is loud, I get it. When I checked in, she directed me into a check up room, which had all the lights off. I had to search around a second to even turn on the lights with a very scared pup. So anyway, the nurse came in to get her weight, and shortly after, the vet (very nice -did not get her name), stopped in to tell me that my dog seemed to have lost several pounds, which might be concerning. I agreed and told her she'd been eating normally. The vet then recommended they weigh her on a different scale, since the scale in the room had been off. I agreed, then another nurse came in to take her and basically drag her out of the room without me. This seemed a bit much to do to a clearly frightetend dog, but ok. After a few minutes the doctor told me the new total showed negligible weight loss, which was good. I waited another few minutes until they brought my dog back and said I could check out at the front. I said, I think she still needs her vaccines. The nurse said, oh we already did them. This kind of upset me - usually when my dog gets vaccines, I am there with her to comfort her, since she obviously doesn't know why she's getting poked. Anyway, I got the feeling that they were trying to rush me out at the end of the night. I get it; I've worked in a restaurant where people come in 5 minutes before closing and it's not ideal, but this is about my dog's comfort in a very scary situation. I will definitely give them another chance, but this was not a great night.

I have taken my pets here for over 20 years. The doctors are compassionate, the staff is very…read morefriendly, and my pets have always been comfortable. I have recommended this practice to all of my family members and they have also had great experiences.

The front desk staff here has been a real problem. On my last call, they were rude, spoke over me…read moreinstead of listening, and hung up before addressing my concerns. This wasn't a one off either. They've messed up my billing more than once and ordered the wrong blood panel for my pet. I understand mistakes happen occasionally, but this has become a pattern. To be clear, the vets themselves have been excellent, and I know good front desk help can be hard to find these days, so I do sympathize with the vets on that front. Still, I can't recommend this practice based on the front desk experience alone. Until that changes, I won't be returning.

Extremely, terrifyingly disorganized practice. With an extremely unprofessional owner. Avoid this…read morelocation. They don't allow you to come in for tech appointments (which is the cause of all of their issues). My dog has only been seen for arthritis and has been put on a routine of adequan injections twice weekly for four weeks. On one occasion, this clinic had given my dog the wrong service (gave him routine lab work when he was due for his Adequan injection, a twice weekly series for several weeks in a row). The owner blamed me, saying that When scheduling the appointment, I chose the wrong option. There is no option for the service my dog receives, nor is there an option for "other", only a long list of services he wasn't getting. The last option on the list is "lab work - other", which I selected as it seemed like the closest option possible. Instead of checking with my fiancé upon arrival, who took him for the appointment, or looking at his chart to see that he is "prescribed" a routine of coming twice weekly for a month for the same injection, they gave him the "lab work - other" which apparently to them is routine lab work... no questions about why I was asking for "lab work other", just took the blood and gave the dog back without another word. I noticed when I saw the receipt that should have been $30 but was instead $200. One would think that the tech and or vet would reach out as to why blood work was being taken or what they may be looking for, but no. When I called and eventually brought the dog back, a very hostile owner/vet came to my car to yell at me in a very intense manner. He said my fiancé lied about the events that happened (that no one asked him why he was there) and demanded I call him in front of him. So I did. My fiancé explained to the owner that the tech did not ask why the dog was there. An incredible weird sequence of events. I should have left the practice at this point, which I threatened to but decided to give another Dr. a chance. I saw a great female veterinarian a few months later looking into next steps for my dog's arthritis. She recommended a repeat of the same 4 week/ twice a week injunctions. We actually talked about my last experience and she said they would schedule all of the injections right then and there to avoid any confusion. I did that 2 weeks ago, brought my dog to the first two appointments and got the injection no problem. My fiancé took him for the third injection, no problem. My fiancé tried to take him today and was told that he "wasn't allowed" to bring the dog without my authorization. A new policy? Since the 4 days earlier he was there? Disorganized at best. Unprofessional at least. So, they called me repeatedly for 45 minutes but I was unable to answer my phone as I am on a business trip (the reason said fiancé is there). They had my dog inside but wouldn't give him back or the injection until they reached me. Finally after an hour, and my fiancé getting the dog back in the car after going inside the building, I saw the missed calls and spoke to an understandable furious fiancé. Baffled, I called and tried speaking to them to tell them to be told it's "in my chart" (apparently since today only) that only I can bring my dog for services. More likely, the owner heard somehow that he brought the dog and not myself and decided to be unprofessional and impose a new rule to be petty. What a nightmare! If you value your sanity and your animal's health, I highly recommend going to a more professional practice with empathetic and kind ownership.

They are kind, compassionate people. They were not my regular vet, but were so understanding and…read morekind that they probably will be now. The phone staff actually asked what was going on and checked if they could help us last minute, rather than rushing us off the phone. They give you options and don't push for unnecessary procedures. We'll definitely be back. Thank you A Step Up for helping when we were so upset and weren't sure if it was our dog's time to go to heaven.

These folks helped my Lucy to calmly, quietly and peacefully go across that bridge. The genuine…read moreempathy and care shown to her from Dr Aaron, and particularly tech Gina made one of the worst days of my life a little bit better.

Always very kind and listened to me. Through surgeries and care they were there. They never tried…read moreto push me and they knew how I loved my dog. Very few vets today are just so sterile people. These vets knew what this dog meant. Life for dogs is just too short. My dog was never afraid of them right until the end.

Dr. Dorn was great. Very efficient. I took my bearded dragon in for his first checkup, and he was…read morevery gentle and careful with Mikey. He provided us with a handout on some essential aspects of reptile care, and he was very professional. Nice office built right into a large house right next to CVS Pharmacy on West Liberty Avenue. 10/10

We love Dr Dorn. My mother loved him too, and my dog Petey loves him. The staff is kind to us and…read moreso is the doctor.

Great Doctors and Staff!!! Very kind and knowledgeable. I have been going here for around 14yrs…read morewith my variety of animals and will not go anywhere else.

Everything! Best Veterinarians ever... Starting with…read moreAllison and the other women at the front desk. And all of the Drs are great, there's Dr Cohn and Dr Battles and Jim, the Veterinarian who owns the place and all of the Technicians starting with Dana and Luke and more...

EEVMC loves the pets that they see and does whatever it takes to keep the veterinary practice at…read morethe cutting edge of technology We have taken our goldendoodle here for 11 years and he has always gotten the best of care for his health. From routine physicals to a few emergency visits, the staff, from front desk to the veterinarians, have been so accommodating and calming for our pup! They recently purchased the entire building that they are in and expanded their facility to have more space for the waiting area and for medical equipment. They routinely have new technicians and vets, including a seemingly routine amount of new graduates. The only reason that I'd take a way a star is that they recently installed new dental equipment to clean and pull pets teeth when they are unconscious. The rub was... for two years of visits... they pushed this service unreasonably aggressive. The first time... the vet that we were randomly assigned.. said that our dog's teeth were a major risk and tried to hand us a business card about the new dental procedure. As she reached in the drawer, the entire stock of cards was gone to her surprise. Needless to say, nothing has happened with his teeth and we never went back to Becky Ortiz VMD. We started requesting a specific veterinarian since then... and Ann Berner DVM has been amazing to our now senior pup.

I had a great experience at this vet overall. The doctor and vet tech were wonderful. They treated…read moremy cats like they were their own and were gentle with them. On my first visit to this vet, I provided feedback on my experience and they were extremely responsive and provided excellent support. My most recent visit was also great - Dr. Berner is fantastic; personable and knowledgeable and gentle with my boy. They were able to get us in same-day but the cost was higher ($105 vs approximately $75) just as a note. They were very upfront about this! The office is clean and spacious and everyone who works there is super kind. Highly recommended!

Excellent Veterinary Hospital. Dr. Stephanie is amazing with animals (and people :), so kind,…read morecaring and knowledgeable. I highly recommend her and her wonderful staff at Crescent Ridge. Penny Z.

The staff and Dr. Clauss are the best pet care you can ask for. From the first phone call and…read morecheckup to the hard conversations that sometimes come, with surgeries and procedures, they are kind, compassionate, reasonable, and accommodating in every way. We can feel the care and love from them towards our pets. Our babies are so blessed to have them. We will never take our pets anywhere else and recommend them to everyone we talk to that has pets. If you haven't tried their practice yet, don't walk, run.