I have called Riverwalk Campbell home for the last five years, and the standout reason for my continued loyalty is Jackie. She is simply the best property manager. Jackie has an incredible work ethic and has single-handedly made this complex the beautiful, welcoming place it is today. Having a management team that provides true peace of mind is invaluable. I highly recommend this community to anyone looking for an exceptional place to live! read more

Absolutely Horrible Place to Live Riverwalk Apartments is, in my experience, an absolute nightmare. We are paying a lot of money to live in what feels like a dumpster. Cigarette butts are scattered around the property, dog poop is everywhere, and the entire place often has an unpleasant smell. My previous neighbors were renting rooms through management, and the situation became extremely disturbing. It looked and sounded more like a brothel than an apartment community. We even had women running around completely naked and banging on my door. We complained to management, but nothing meaningful was done. The parking situation is another joke. If you need an additional parking space, it feels like you have to be friends with the manager to use visitor parking freely. Residents paying thousands in rent shouldn't have to deal with this kind of favoritism. And then there is Jackie, the property manager. In my experience, she is one of the worst property managers I have ever dealt with. Don't bother expecting real assistance or having maintenance issues taken seriously. Getting a problem addressed feels like pulling teeth, and residents are left frustrated and ignored. For the amount of money residents are paying, this place should be clean, safe, properly maintained, and professionally managed. Instead, the experience has been extremely disappointing. Think twice before signing a lease here. Visit the property, look around carefully, and ask current residents about their experience before handing over your money. read more

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Hate this place. So much noise with ebay being literally next door, theyre always working on some bs and all you can ever hear is angle grinders and machines from fhe workers here too EVERYDAY. They police you too. Wouldnt recommend. read more

Beautiful grounds, landscaped gated. Beautiful pool area with patio to bbq. Lockers for delivery. When lease is up where I live I am going to try and get a place there read more

I would like to thank Jackie and Joel at River Walk Apartments for their Awesome customer service. They have both gone above and beyond. This apartment community is Fantastic! Gated, beautifully landscaped, apartments are nicely updated, so peaceful. Love living here. My studio apartment is perfect! Has everything I need and more. Thank you Jackie and Joel for making our move in so easy and pleasant. read more

Riverwalk is one of the best Apartment Buildings in the area. The updated apartments, beautiful gated grounds​, and the upkeep is amazing. The office staff, Jackie always handled issues very professionally. The maintenance staff Joe and his crew are top tier. Joe, the head maintenance staff is hardworking and very kind. He takes a lot of pride in his work. You can always count on Joe to fix it right the first time! read more

My review is long overdue! Lived here for a few years and love it here. It's a smaller complex (which I like), in a wonderful location and had everything I was looking for: safe/gated community, spacious units, on-site laundry, pool, gym, reserved parking and pet friendly. The management (previously Cheryl and now Jackie) really take care of the property, the tenants, and are very responsive. The maintenance team (Freddie and Juan) are great and quick to fix any issues that may come up while keeping the property looking clean and safe! They went above and beyond during the pandemic and continue to do so. There are consistent enhancements to the property and units. All staff are very friendly and even host occasional community events. Thank you for making River Walk feel like home! read more

Beautiful place and great location! Jackie was very helpful and patient answering all our questions.

Cute complex, great location, friendly staff. I like that it's pet friendly. It has a swimming pool and doesn't get too crowded. read more

My husband and I were looking for a rental for a planned home refurbishment. We looked at multiple spots and this place was the preferred spot for many reasons. The apartments are cute, updated and we'll laid out. The staff was incredibly friendly and responsive. The property location is super convenient and the nearby walk path would have created a perfect start to the day. Unfortunately, due to reasons not associated with the property (had to postpone our refurb), we did not rent. I hope when we are back on track, there will be a place available. Fingers crossed! read more

Haven't lived here in a few years and was just reminiscing with my husband on how awful an experience it was. I don't know how current management is, but Alexandrea was...wow (not in a good way). Here's what it was like: - Blatantly fake reviews - Mold ruined furniture and filled bags of Damprid hanging from the walls due to a nonfunctional bathroom fan - Attitude if you went into the office for the most innocuous of requests - Those 'dirt dobbers' mentioned in a previous post. And ants. So many ants. Terro be damned. - Tight parking spots, very little guest parking. My spot was next to a rat infested dumpster. Neighbors were fairly nice, though. Gym was okay. Landscaping did well. I moved to a different apartment in another complex. None of these issues. Be warned and spare yourself. read more

River Walk Apartment - Damp Rid. So fun. - Apartments Near Me - Campbell, California

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Deforestation - If you want to experience it, just take a lease at River walk apartment, No need to go to amazon to experience it. The manager 'Cheryl' is on a full swing to cut down the trees during Christmas, I have never experienced cutting down trees to this extent before even with the previous management. Trees provide so much protection from the heat during summer days and natural air-conditioning. Seems they don't understand any of these read more

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I've been here for a couple of years and have particularly been impressed with the management under duress. You won't find personability, access, and customer service like this in any other community in any city in the Bay Area guaranteed! read more

CHERYL the complex manager is incredible, and as a resident of Riverwalk I feel very fortunate to have her here. I love living at Riverwalk! read more

I been living here for 3yrs. And really love this place . They allowed pets which is great. The property manager is great Jacqueline bakeris very helpful and understanding. All maintenance issues are addressed in a timely manner. Great place to live. read more

What can I say... parking spots are super tight- especially if you're by the entry gate. The whole gated complex thing is null and void since folks without clickers wait at the gate until someone has a clicker and needs to get in. When we first moved in it was all good- then management changed and the cops started showing up more frequently. Guess it was the new tenants that were moving in. Smoking and throwing your butts on the ground? Yeah- you can do that here. Like to let your dog poo and leave it there? Sure- management sends out a note to tell paying residents to pick it up since we all live there. Not to mention that no one says anything at all to the dog owners who let their dogs go in the bushes by the mail boxes. Maintenance request aren't taken seriously. Takes them days to come and do anything. A month or two before we moved out I emailed about a nest of some sort of flying insect on the wall by the stairs to our unit- was never taken care of- but was told it was the wild animals from the river that come thru the fire doors and make nest. Apparently skunks can climb walls and make nest that look like dirt dobbers. After emailing a pic- it was still there when we moved. Speaking of moving out- they tell you it's a $90 carpet cleaning fee but then charge you $120. And don't worry about getting an answer on why because they won't reply to you. It's only $30 so it didn't really both us much but for others it may. I probably wouldn't recommend anyone moving there considering the price. We found a 2 bed 2 bath with parking for 2 and washer dryer and dishwasher for the same price as their 2 bed 2 bath no washer dryer dishwasher unit. When we were moving out- the neighbors across had already moved out. If you do move there- good luck. read more

Been here a few months and couldn't be happier! The community is very deceiving from the street, to be honest I almost kept driving but something told me I had to give it a shot and boy am i glad i did. Once you are inside the community its almost like a resort the landscaping is absolutely immaculate. Hats off to the management and the landscapers for ensuring that the upkeep is done. I will admit parking is tight but that's to be expected here in the Bay Area. The community has covered parking and is patrolled by nightly security. The pool is nice but missing a hot tub. The area is fantastic, easy access to major highways while still having a feeling of being secluded. Walking access to Whole Foods, Starbucks, CVS and the pruneyard. What really impressed me was the attitude management has towards their residents. Alex went out of her way to ensure that my move in went smoothly. She stayed in constant contact with me throughout the process. Its the little things that I never would have expected that make all the difference. You can tell this is not one of the giant rental companies that treat everyone like a number, they actually get to know each of their residents. What a great place to call home! read more

I have been living here for the last 4 years. It's a beautiful complex in a great location! Extremely centrally located with access to a creek trail that allows walking or biking to the Pruneyard and downtown Campbell. The rent is reasonable and the amenities are nice (heated pool, gym, barbecue area, assigned parking spots). The place is managed by Cheryl, who goes out of her way to make her residents happy with improvements and your occasional free food truck. I would highly recommend checking this place out! read more

If you live on the bottom floor, forget about it. The noise from the upstairs hardwood floor WILL drive you absolutely crazy. It sounds like someone is walking around with 5" platforms. ALL. THE. TIME. And there's really nothing you can do about it because ALL the units have hardwood floors. **NEW MANAGEMENT AS OF 2018** I'm so sad because the old management was great and very responsive and willing to work with you to solve problems. This new management (especially the new office manager, Alexandrea) is not giving off any "we care about our residents" vibes and will definitely try to nickel and dime you for everything. Case in point: when I moved out earlier this month, they returned my security deposit - minus $150, which they said were for cleaning fees. I was surprised by this because I scrubbed every inch of that apartment: the toilet, the tub, the fridge, the oven...EVERYTHING. And according to the lease, they are only able to withhold my deposit if I did not leave the space in as good condition as when I moved in, minus normal wear and tear, which I absolutely did (and have the pictures to prove it). The office responded that I did not leave the apartment in conditions that were "up to their standards". Unfortunately for them, that is not the standard stated in the lease or by California renter's law. They refused point blank to return the deducted portion of my deposit. This new management will try to take every penny from you that they can - you have been warned. read more

I've stayed here for more than 3 years. It was a quite and good place, staff was friendly. After the Manager changes, life has become hell. Both of them are very rude. The new Laundry drier blows dust into clothes, service vehicles park in fire lane and block cars. They keep shutting off water for more than a week every month from 2018 beginning, no compensation or apology. When I complain, they asked me move out. read more

We have lived here for a few years and are very happy! I have great neighbors, the property is well cared for and the staff (Cheryl & Freddy) have been amazing. They always respond in a timely manner and have been very accommodating when we need a work order. read more

I have been living at River Walk for a year and a half and it is a nice place to live overall. Location is great, lots of plants, calm neighbors, and the apartments are a good size. Also there is a pool, and small gym. The only reason I would not give it four stars is because of management. Since living here the office manager has changed 3 times. The most recent one Alexandrea has a dry attitude anytime my husband or I have come in with a concern. Yesterday morning we woke up to our kitchen sink over flowing water. My husband went to the office to tell Alexandrea, and she had no sense of concern/urgency, her response was to just submit a ticket. I then went to talk to her myself in case she didn't understand the importance of the issue, and again she just said to submit a ticket. We went ahead and submitted the ticket, and I went back to the office to alert her, at this point we were getting worried our belongings were going to get damaged with all the water. I showed her a video so she can have an idea, her response was for me to get towels to help with the water, and use a plunger on the sink. I just want her to hurry up and get a maintenance person to our apartment, and don't understand why her attitude is as if its my problem to fix. I explain to her we do not even own a plunger, or have enough towels to contain the water, and her response was that its our responsibility to have a plunger, and if there are any damages that's why we have renters insurance!!! Finally a maintenance man came in to help us about 45 minutes from when we first spoke to Alexandrea. The maintenance man was great helping us clean, and looking into the issue. He confirmed it was not our fault that the kitchen sink was clogged. We were upset that Alexandrea does not take a more caring approach to solve her resident's issues, and to be proactive since a flooding apartment should be considered an emergency. We understand its an old building, and sinks get clogged, we don't understand why it took us going to her office 3 times begging for help, and there was still a delay, causing a bigger mess for us, and our kitchen floor now leaks water anytime we step on it. I would have expected for her to have sent someone right away. Just know as long as current management is in place, don't expect superior customer service from property management. read more

This place is not only contaminated it"s run by a property manager with ill intent, retaliatory actions, who's a chronic liar. Don't even bother wasting time to see the place. And it's far from luxury....maybe in 69 when it was built but it's a super fund site and 50+ years later luxury is a flat out lie. read more

If I could post a sign in front to prevent future tenants from the nightmares of living here and dealing with Cheryl.. unprofessional. She uses profanity when you question her actions. Disrespects visitors by cursing at them. She tries to intimidate by swearing loudly to who she wants to bully..as a manager her job should be making residents feel welcome where they could call it home instead of prison staying indoors to avoid her. She barks at everyone about towing cars parked in the visitor area but parks anywhere she wants. Am confused why would area indicate visitor spaces in white lettering not mean visitors parking spaces..If Cheryl is unhappy with herself, her circumstances or her line of work why take it out on others. We should not be held responsible for the unhappiness within her. read more

Don't deal with Cheryl. Absolutely incompetent and rude. Worst customer service. My package got delivered here accidentally. She told me it will be mailed back which is a lie. She never got my name or when the package was delivered. Packages that get mailed go to a luxer locked mail box. I called Luxer who told me Cheryl is just blowing me off and she can check with either the resident or open the mailbox. Worst customer service read more

I lived here for 4 months(had to cut short due to my personal commitments) and my wife and I had a great time here.Felt very safe and it was a gated community and beautiful creek to walk next to this apartment. Extremely close to my office and very friendly staff. They really helped me without any fuss when I had to break the agreement before completing it. The only thing which might management can consider is having W/D unit inside the house. Especially when other apartments nearby have it. read more

I had a horrible experience living at River Walk. The management is terrible. They are disrespectful, unreasonable, and rude when absolutely unnecessary. One of our biggest complaints was that they often changed policies without letting tenants know. I would not recommend living there. P.S. Don't plan on getting a pet while living there as they advertise themselves as pet friendly but no where mention in your lease or their advertisements that they do not allow pets under the age of 1. read more

I have been here for awhile and absolutely love the neighbors and workers here. Nice complex and convenient to everything. Location! Location! read more

Definitely below 3 star place. Not because of the apartment but because of the management and the creek full of homeless and druggies right next to the apartments. The apartment manager Joann there has gone nuts. Daily morning she is there towing cars. We all have guests over, many young folks date, whatever. My boyfriends apartment was there and his entrance was right in front of the main office. We started dating and slowly started living together. She started sending notices to his home to add me to lease. He has other roomates and I have my parents home mortgage on my name. It was not possible for me because of my personal situation to be added on to an apartment lease. We explained to her but still she had issues with my car in visitor parking lot. Many people date and things, but may not be serious. You can have a guy or girl over, but that doesn't mean you have to add everyone to your lease. You pay your rent on time and are a good resident who doesn't make any noise or any other complaints, why would management have issue?? And many people who don't have their apartment door facing leasing office and might have many guests overnight always. But just because you don't see it, it's ok and you see us, you have issues. Not fair at all. Be equal to all. Total living in that same house was over 2yrs. In that place, always at night you see random drunk or druggie walking around at nights. You hear helicopter cops all night. Plus all night lots of noise from cops, fire trucks etc. The security here is terrible. Many times complained about crazy late night loud parties, and security would arrive an hour or two later. Worse worse ever...they eat your deposit once you move out. I liked in that house for two years, of course the carpet is going to look used. When moving out, I asked that should I hire a cleaner. They said no we do that. So I said ok and moved out. They said they will mail me the check. A month later We got less than half the deposit back, because they changed carpet for the new renters and $209 for cleaning. Trust me, our house was not even that dirty! If I knew you wold charge me for carpet, I would have asked to change it while I live there. Why am I paying for someone else?? Even while my bf lived there, he had hired someone for carpet steam cleaning. But Joann said no we can't do it on our own, they do it when we move out. Stupid rule. Be very careful to be clear when you move out about your deposit. And this place says pet friendly but pets aren't allowed on grass. Wth? That didn't make sense to me. Anyways, I wouldn't recommend this apartment because no matter how good of a tenant you are, you can't have overnight guests and just to many weird fine print rules that come up as Joann notices. She will make up and add new rules and post it to your door. But worse is the safety. As a girl, I was not feeling safe around there with the creek there and late night noises. read more

What can I say, what a terrible one year lease. Our first month here, one of our friends was being harassed by property manager cheryl (because he was black). She followed him throughout the complex and cussing. She threatened us a lease violation because he cussed back. After that incident, she disabled our remote to enter the gate and claimed it was our fault it was broken. Upon further research, she is able to disable remotes online. She also hi-jacked one of our packages so we were forced to go see her and be rediculed. For future residents, don't beleive the fake ass nice attitude cheryl presents. Now cheryl is witholding our deposit money. I've tried calling and leaving messages but nothing. The dryers didnt fully dry your clothes and its not because we overloaded them. Too many things wrong to list. On thursdays, don't even bother to try sleeping in, the landscapers come by with loud equipment. TL;DR This place sucks, don't waste your time. Property manager is rude and abusive. read more

I lived at the Riverwalk for about 2 years and loved it. They are a pet friendly complex with a heated swimming pool, exercise room, and billiards room. The apartment had some older appliances but everything worked well. Joanne, the apartment manager was always very friendly and addressed my needs. Julian, the maintenance man was awesome! He was super friendly and helpful! He once even helped look at my car when i couldn't get it to start. I moved out November 2010 and was surprised to get almost my entire deposit back! Several things had been minorly damaged but all they deducted was a small cleaning fee. The reason why I give this place 4 stars is because the parking does suck. There's a small visitor lot with maybe 10 spaces. I lived in a two bed one bath but only the two bed two baths got two assigned spots. We had to rent an additional space for 25 bucks extra a month. read more

AMAZING PLACE TO LIVE! I have been so happy with my one bedroom apartment! The staff is exceptional with returning my calls and emails. They were so great throughout the process of signing my lease and walking me through everything. Anytime something goes wrong in the apartment, I make a call, and someone is available same day or next day to fix it (e.g., my dishwasher started leaking water, Riverwalk didn't question the repairs, and next day they replaced it with a brand new dishwasher). Riverwalk has exceptional customer service, management is great, and they do whatever to ensure I am happy! read more

We moved in right before the pandemic and they have done a great job with making sure shared spaces are being cleaned/sanitized. Location is everything! Great shopping centers & near the trail. Staff have been great. read more

I am a current resident here with a year and half old kid. The place is neat, well maintained and friendly managers special mention about Joanne. The biggest problem I face is with the laundromat. It's always dirty to the worst you can imagine. It stinks in there sometimes in the winter. With so many pet hairs in the dryers and washers I hate to put our clothes in them. They need to clean the floor once in a day at least. I think it's done just once in a week. Secondly, about the gates. They were to be restored when I was pregnant and now my kid is running and playing. read more

.This is s great place to live. They allow pets. Management is very helpful. I have lived here for 3 years. All maintenance issues are addressed in timely manner. read more

I lived in Riverwalk Apartments for 13 months. My experience was decent. The landscaping is nice, the area is safe, the apartments are just fine for the price and the management has been fair in my experience. The gates to the entrance/exit are often broken, but they do leave them open so you don't have issues getting in and out. There are about 5 visitor parking spaces that are rarely available, so that was understandably a bit of a pain. The management was always great with me when I had questions or concerns. They dealt directly with an obnoxious neighbor of mine and refunded my $1.75 when the on site drier ate it. They have been very pleasant, and the patient and the patience man was very helpful and kind as well. I had a studio, which was VERY VERY small, and the walls are thin, FYI. But it I got what I paid for, which was just fine. Do watch out for those driers though... ate my quarters and some of my shirts! read more

Alexandria and Tania, they are straight up liars. If I could give this place zero stars I would. They cannot handle property management at all. I tried to inquire about a unit and their communication isn't clear. I have better customer service from Wal-Mart than River Walk Apartment. read more

Management is absolutely terrible. Their management is the most unprofessional people I have ever encountered. She cruses on the phone at tenants, hangs up on you, and says we are a waste of her time. This building would be a lot better under new management. Don't move in strictly for the management. read more

I'm currently a resident at Riverwalk and very unhappy. If you are thinking of renting here, please be sure to read ALL the reviews, especially the filtered ones. First and most importantly, there is no longer a gate on this property. Even though their current craigslist ads show photos with a gate...please be aware...there is no gate. Management took it down on Oct 17 and now there is a question as to IF it will go back up. Not having a gate has created a very easy environment for criminals - cars being broken into, vagrants wandering around and going through the dumpsters. The crab that works the front office (Maureen) is more than happy to tell you that this happens in her neighborhood where nothing is worth less than 1.5M....(If i lived in a neighborhood where nothing was less than 1.5M, I would have a garage) so far they have not reimbursed me for any of the repairs I've had to make due to vehicle burglary (has happened twice now). Even the San Jose Police who came out to take my report noticed the gate was gone, and that the increase in crime on the property is a direct result of that. My next issue is the pet policies. I have a dog. He is very well trained and comes with excellent references. He has a resume. There are three areas for potty, one of which is gated and off leash. It seems that only the bigger dog owners pick up after their pets, while the little dog owners leave the feces behind. I have told the front office about several offenders and nothing has been done. There is also little dog poo ALL OVER THE PROPERTY. In the landscaping, in the driveways-I recommend you watch where you walk and carry a flashlight at night. Additionally, my dog has been attacked 3 times by the same animal, who lives in the next building. That dog is still living on the property. Nothing was done even though they told me they would talk to the owner and have the dog removed. Parking sucks, that's been covered by other yelpers. The laundry rooms-there are 4 washers and 4 dryers in each laundry room. This would be fantastic is all four of each worked at the same time. More often that not, one or two of either one is broken. Also-the machines are tiny, and fit half a load size compared to a machine you would have at a house. The dryers, when they work, need to be run twice to dry your clothes. I live in a downstairs unit, and I have an elephant who lives above me. Until I lived here, I didnt know that elephants could use rocking chairs. The famly that lives above my bedroom runs their dishwasher and disposal several times a night, and I know when they go to the bathroom or take a shower. My last issue is that the apartment wasnt really "clean" when I initially moved in; the carpet was old, stained, and tore up (it had just been steam cleaned, so it was still soaking wet on move in day). While it was freshly painted, it didnt cover up the smell the previous owner left behind. I now have mold growing under the paint in the bathroom that I cant get to. I did tell the office and havent gotten a word back. The common areas are generally clean, which is no surprise since prospective new tenants have to walk through it to get to the leasing office. Ultimatly, I can't wait to get out; but there is a $700 fee to break the lease, plus the lease states that I am responsible for the monthly rent on the unit until its rented to someone else. I've tried to talk to the office about this, but they say they have to talk to the property owner. There has to be a better place than this to live. I recommend you keep looking. EDIT: 1/4/2012: I formally requested to be let out of my lease and was denied. read more

About a year ago, I had put down a deposit at Riverwalk on a one bedroom. 1.5 weeks before I was supposed to move in, they called me and said they weren't sure if they were going to pass their upcoming PG&E inspection, i.e. they weren't sure if I could move in on time. Since I had already given notice on my current apartment (as is a requirement everywhere), being "not sure" whether I could move in was a problem. I asked the Riverwalk leasing agent if Riverwalk would take responsibility for my expenses incurred if I couldn't move in on time (i.e. all my belongings would sit in the moving truck, which I would have to continue renting, and I would have to find a hotel for those additional days). They said Riverwalk wouldn't take responsibility, so I had no choice but to recover my deposit and look elsewhere. So then, with approximately one week remaining until move-out date of my old place, I had to find a new apartment. Fortunately for me, another complex in the area had vacancy in my price range. Otherwise I would have been out on the street because Riverwalk had rented a unit to me that hadn't passed inspection. Riverwalk looks like a great deal compared to the apartments in the surrounding area. They have a better fitness center, gated parking, nicer landscaping, and newer units than other complexes. But, as you can see from my experience, the management is incompetent and inconsiderate. On top of everything else, I also felt that the leasing staff here were pushier and ruder than any other complex I have ever considered renting from. Do you want to risk it? read more