I had a great experience recently with Roberto. I needed a document to be served within 48 hours to a city official at council chambers. Many companies did not want to serve a city official. I left a message on a Saturday. Roberto called me back within an hour and asked what I needed and he gave me a very reasonable price. He also explained the process and instructions. I received an e-mail that I replied back with the scanned document to be served. He arrived at the location to serve 30 minutes before the time and it was served on time. He followed up the next day with the proof of service. He even met and gave me a wet ink copy as well. Communication was excellent via phone and e-mail. I highly recommend Rivera & Associates. read more

I hired this outfit to try to find my brother who was not hiding from anything. Up front we were charged $500. It was exceedingly difficult to have any contact with this business . Phone calls were always a message that they would get back to me which almost never happened. Weeks went by with zero contact. Eventually I guess they just gave up with me receiving no more information than what I had discovered on-line. They just disappeared . A complete waste. I thought they might have access to better search methods than I but nope. I eventually found out that my brother had died up near Sacramento. What was really frustrating was that there was almost no way to contact this business, you just left messages after message after message and eventually you might get a call. I did check if they really belonged to a few professional organizations they list and it appears that they do indeed. read more

I requested investigative services from Roberto Rivera (after reviewing a few other PIs on line) in locating my missing son. I hadn't heard from my son in approximately 2 weeks, so naturally the family became very concerned about his whereabouts. The following day Roberto forwarded pertinent information to me, I was amazed at how efficient he was. He provided me with follow up reports sharing leads he found regarding my son's location. Even though I filed a missing person's report with the police, Robert's leads were crucial in the officer's investigation. Overall, I was completely satisfied with his services and would not hesitate to recommend him to anyone. Roberto, I fully appreciate your exceptional services which are worth much more than "5 stars". Thank you very much. read more

Rivera & Associates - Gemma Boyd - Private Investigation Near Me - Santa Clara, California

Bad service n communication. Would not recommend service unless you dont care.. Like the others have echoed, "... this person wouldn't return calls, texts, OR emails!!! We actually thought we had been scammed! Ridiculous!" ... Pretty much read more

07/19/22 - I am updating my review again. The quality of the background report is worthy of 5 stars. Roberto provided me with the background check this morning and he did apologize for the delay. He also refunded the full fee I paid to him. I appreciate that. The reason for the four-star review is due to the delays. I would recommend his services, but would also recommend establishing a mutually agreeable completion date in advance, especially if your needs are time-sensitive. 06/29/2022 - I am changing my previous 5-star review to 1-star. I hired and paid Roberto $625 a month ago for a background check on one person. He charged me for 5 hours' work. Not only have I not received the background report that I paid for, I have emailed him about 10 times requesting a status update and he has not responded to any of those requests. I am very disappointed by his failure to provide the service I paid for and by his lack of professional courtesy to even respond to an email request for follow-up. I no longer recommend his service. I DO recommend NOT paying via Zelle as there is no protection for the buyer. read more

I called Roberto Rivera's office for guidance in helping me with small claims against an individual who tried to avoid his bill and Mr. Rivera gave me the proper information within a day. He is very efficient and professional to work with. I was able to collect the debt that was owed within a few days. Thank you Mr. Rivera for your assistance. read more

Mr. Rivera was an incredible help. He was the third person I'd hired to serve my abuser and he came through. He even helped keep me calm when the person being served sent me threats because I was trying to have him served. Thank you from the bottom of my heart! read more

Amazing results! Very satisfied with Roberto's work! I would highly recommend this professional! Hopefully I will not have to hire him again, but would re-hire in a heartbeat! read more

I needed someone to do some investigation for me in a rather short time period. Rivera & Associates was definitely the right team for the job.... from the first phone conversation I had with him he was honest, very informative, and extremely helpful. I wouldn't hesitate to call on them again if ever needed. read more

Efficiently performed a skip trace service, located the defendant within hours from initial request, very satisfied with Roberto's team and would highly recommended to anyone that needs assistance. read more

I had to retrieve some information from the past and Roberto did it less than a week. I am happy with his prompt service with reasonable price. read more

After leaving a few reviews I was contacted by Roberto and finally given the full results of his work, along with a complete refund. While I feel that better (ok, ANY) communication would have made this a completely different experience, I do appreciate that he was willing to acknowledge the problem and honourably issue the refund. It does appear that the R&A team are skilled at what they do - perhaps just too busy? Or maybe we caught them in a bad time. Bottom line: We were out of options, and R&A could have just taken the funds leaving us with no recourse - but instead they chose to fully return the deposit to make things right. read more

Roberto was very professional, thorough, timely, and courteous. I am very satisfied with Roberto's work and would highly recommend him in a time of need. read more

Roberto was really helpful when I visited him asking for help identifying surveillance techniques that someone might be using on me. He was extremely generous with his time, knowledgeable, and even went as far as to inspect my vehicle. Really appreciated that he went above and beyond for a free consult, and I would definitely use him if I needed more help. read more

Mr. Rivera was quick to respond when I first posted about what I needed help with and took some information before taking my case. He was very professional to my situation I was unsure of and helped me by asking questions I didn't think of or know of during this difficult time. He was very helpful to me and I'd recommend anyone to his services. read more

HORRIBLE experience!! More than 5 months went by and not once were we contacted on the progression of the case. I'm disgusted with the service we received from these "professionals". Usually a good experience is when you're contacted a few times during your contract and kept posted on whatever service you paid for BUT this person wouldn't return calls, texts, OR emails!!! We actually thought we had been scammed! Ridiculous! We got half our deposit back. Which was insulting!! In my opinion this place didn't deserve a dime. Much less half our deposit. Folks, please go elsewhere. There are places with way better reviews on Yelp alone! Unfortunately, the person originally contacting Rivera Associates didn't do their research and ended up pissed off they didn't. read more

Great service and communication. Was able to assist me in my matter and provided prompt communication that made the process flow smoothly. Good on price too. read more

I must say every place I was in contact with in regards to serving restraining orders I endured rude workers. Roberto was very professional, and offered an excellent price. He worked with me to ensure he obtained the documents. He is excellent with communication and I was notified within minutes of the service. I was afraid because the defendant found out I was going to get him served. But Roberto was subtle and acted quick. I really appreciate his services and God forbid I would ever need one again, well I know exactly where to look! Roberto! read more

Very fast and professional service for serving the defendant. He located the new address of defendant and finished the work in a timely fashion. read more

Roberto Rivera is very professional, skilled, smart and hard working. I've never gotten an PI before, but was cought in a child custody situation where I really needed one. I am a single mom and my financial status is not the greatest. But I was desperate. Roberto helped me at the fair price. After this investigation concluded he presented me with a very professional report with pictures and detailes that I needed. I am very happy with the result. So, if you are in need for a private investigator, I highly recomend Roberto Rivera! Thank you, Roberto! Alicia, San Jose read more

I called from out of town to set an appointment for the service of papers. My call was answered immediately and followed up with a text giving me all the directions and information for my request. I emailed the documents over with payment through PayPal (so easy!). Had I not put down the wrong address, the service would have been complete in less than 8 hours from our initial conversation! The next day, first thing in the morning I received a text that the service was complete and my documentation was emailed. So professional!!! I highly recommend Rivera & Associates Private Investigators!!! read more

Roberto Rivera was a great experiance. he was very good at comunicating back and forth either through texting or calling. He was able to help my mother with her divorce case. He was very professional by making a very nicley detailed report of the info he was able to find. We were very pleased with his work and his timing due to the fact that he is a busy man. Eventhough he is a busy man he was able to manage his time to get things done for us by the time he said he would have things done. We are very happy with his services and would hire him all over again if we had to. read more

I was only given a short time to serve and file before my court date. I put a request for a process server through Thumbtack and was supposed to get 5 quotes. I got an immediate response from Roberto of Rivera & Associates. I did my own research on his website and was impressed with the company and what they had to offer. I called Roberto and he gave me a great price that was worth every penny! With his assistants that are located near and far, they were able to get my paperwork served and processed in a short amount of time. I am thoroughly impressed with Roberto and his team. I don't give 5 stars out freely when I do reviews, Rivera & Associates deserve the highest ratings possible. This has provided me a huge amount of relief during a difficult time with custody and court. Thank you so much Roberto and all your staff for all your help! I greatly appreciate it!!! read more

I have worked for a group that employed Rivera & Associates. I have known Roberto Rivera for many years, even before he established his current firm. I have always found him to be professional, competent and he kept us well informed on the work he was doing. I have had occasion to meet many different investigators so I feel my praise is based on experience. I would very much recommend him to others. read more

Roberto was great!! We are located out of town and Roberto was able to assist with serving the respondent timely and effeciently. He kept us up to date with everything that occurred and provided us with the documentation needed for court. We would use rivera & associates services again for sure ! read more

I hired Rivera & Associates for a custody case and it was imperative the surveillance and documentation was thorough and professional. Roberto was extremely responsive throughout the process and set clear expectations. I would recommend his company to anyone in need of professional private investigative services. Rivera & Associates was instrumental in me obtaining the full custody of my child that I was seeking. read more