I've had my Grilla OG grill for a little over a year. It stopped working, so I contacted support…read morevia email. I was sent replacement parts and expected to work hours to restore functionality to a grill I've barely used. As I began to remove parts, the hardware either got stripped out or broke completely. I've sent them various emails requesting a replacement grill and have been ignored. I had a Traeger for 7 years and never had one problem with it. DO NOT SUPPORT THIS BRAND

Great business and customer service. Easily replace item within warranty period. Recommendread more

Worst company I have ever dealt with! They ended up charging me an additional $750 over their…read moreestimate. Unhappy with service, owner and overall they couldn't care less about customer satisfaction. They assured me they install in 1 day, that is not the case. After numerous appointments, their work did NOT pass inspections for the install. Sorry I ever contacted them.

I had my fireplace converted from wood burning to gas. Mark was very helpful and came over quickly…read moreafter my initial call to take some measurements for a log set and look at the setup to connect the gas line. He recommended a log set and glass doors that fit my budget. Install lead time was shorter than expected. Once the guys were here, installation was super fast. I'm happy to enjoy my fireplace more often this winter :)

It's an ACE hardware. Which means that you're likely to find that screw you need, or that last…read morepiece of a project that you forgot. It also means it's more expensive than, say, Lowes. But less expensive than the mom n' pop hardware store...it's the goldie-locks. These things are cookie cutter. Meaning you're likely to have the exact same experience here as you would at the one across town.

Really nice people. I believe I was helped by the store owner who came over right away. Honest…read morerecommendation, no attempt to upsell. Knowledgeable and easy to talk to. Offered some useful info about down-the-road maintenance and/or repair. Fair prices. Really happy to support my local ACE.

Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I had an issue with my Ace Rewards. A big issue. After repeated attempts for resolution, I finally…read morereached Aaron. It shouldn't have taken so long to get fixed but it did... and then some. In less than 24 hours, the issue was resolved and resolved far greater than my expectation. Customer service went above and beyond and those words, sadly, are rarely used these days. I've been going to this store, regularly, for decades. I am guessing that most items are less expensive elsewhere but I'm paying for stellar customer service and that's worth it. UPDATE after reading post from Great Lakes. I think you missed the point. I'm super happy with the result. Second Update: in addition to Aaron I've had great interactions with Kyle and several staff.

Took a lot of time answering dumb questions , like where's the pilot light. Fixed a fireplace and…read moreadded a new one. We're cozy now ready for winter Thank you

We love this business. They have been great to work with. Always easy to reach, friendly and…read moreknowledgeable.

The Fireplace Shoppe is under new management and has been for a while now and has been a great…read moreplace for my wife and I to do business. Working with Brenton Wahl was easy as he could not do enough to answer all our questions and give advice. Josh Bradly was the service technician who installed our vent free fireplace insert. He and his assistant were on time, neat , very knowledgeable and friendly. We felt we were in good hands because of his m any years of experience working in this field. We have now been using our G19A Foothill Oak Log set for a week, and found that it has done everything promised by the Fireplace Shoppe. We highly recommend this business. Paul &Barb

Friendly staff, good selection of name brand products, fair prices, quick service. It's kind of…read morehard to come up with the 85 required characters.

Ace is NOT the place either helpful hardware man. It's actually the place with the rude hardware…read moreman. We were looking to support a small local business vs big box, for our purchase of an edger. We didn't make it one foot in the store, when we were rudely told we still needed to wear a mask, despite most places (including Menards) not requiring them for vaccinated people. We asked if they had any, since we did not; we put them on and walked the store. After discovering they did not have what we needed, we left. While leaving, an older man who was working began shaking his head to the other employees about us and discussing how we thought we did need masks. * rude staff * empty store * unkept * still requires masks That's a big no. It's obvious why this store was dead