We love this business. They have been great to work with. Always easy to reach, friendly and…read moreknowledgeable.

The Fireplace Shoppe is under new management and has been for a while now and has been a great…read moreplace for my wife and I to do business. Working with Brenton Wahl was easy as he could not do enough to answer all our questions and give advice. Josh Bradly was the service technician who installed our vent free fireplace insert. He and his assistant were on time, neat , very knowledgeable and friendly. We felt we were in good hands because of his m any years of experience working in this field. We have now been using our G19A Foothill Oak Log set for a week, and found that it has done everything promised by the Fireplace Shoppe. We highly recommend this business. Paul &Barb

We just purchased our second outdoor dining set from Watson's. The first one was great but our…read moredaughter needed a set and we wanted her to have something that would last so she inherited our 5 year old set that was in nearly perfect condition. Our new set is slightly smaller and fits our space better. After searching all the big box stores (WM, L, HD) and club stores we could not find anything as nice or at a reasonable price. So we purchased another solid decorative metal table and chairs from Hanamint. The sales person (Melinda T) was outstanding at helping us. She asked all the right questions and was never pushy. While expensive, we bought on sale so the price beat anything comparable in the market. I highly recommend Watson's (and Melinda). If you're looking for outdoor furniture in Kalamazoo be sure to check them out.

We bought a hot tub from another company and I called Watson and they referred me to Matt to move…read moreit to another location. He was very prompt, knowledge and very friendly. I would recommend him .

Super helpful staff. I wish they had a better selection sometimes for types of bulbs (didn't carry…read morethe size ) but gave me some options . Glad I didnt have to order them. Everyone is super nice, you just want to buy something.

It's kind of like a big box store but with the home town flavor. The store is clean and tidy, and…read morethey typically have what you're after for a home repair. They are slightly more expensive than a big box, but the convenience of them outweighs the long trip into town. The staff is typically friendly, but occasionally, there is a crabby old guy that seems to have better things to do than help you find that elusive part. I will always come here though, because I support small business!

I was out looking for some furniture yesterday and stopped into this lovely place to take a peek,…read morewhile i was looking at some couches a very outgoing customer service agent named, Claudia, came up and greeted me very polite and upbeat. She showed me around a bit went over everything extremely well and in great detail we were able to chat about alot of different things it was just so great and comforting how friendly she was and how at ease she made me feel. Almost like we were friends shopping for furniture together! I definitely recommend coming to this location and seeing Claudia if you need anything for your home! She knows her stuff and she makes you feel so welcome when you come!

Usually I'm a big fan of this chain, but my experience with this particular branch has left me…read morespeechless. I was treated with disrespect and a lazy attitude. They seem more interested playing on their phones than to help customers, especially Matt. Never going back.

Former employee of The Home Depot for over 4 years…read more I would describe it as: amazing when its good, when its bad, look for a new job. This company allows employees to have money taken from their paychecks and endangers them to the point of almost death. TLDR - Management is too cowardly and will get someone injured or killed because they won't have an open conversation with troublesome employees, and theyd rather sweep everything under the rug and pretend nothing is happening and praying it wont. Management has ignored multiple emails, meetings they even agreed to. So they know money has been taken from employees, that our lives have been endangered. They DO NOT CARE. Management is either ALLOWED, or TOLD to lie, without consequence. Long version. Fat trimmed. When I got hired I was told within 2 years of being "okay" at my job, I should be expecting to be earning around 100k. This was a complete lie. The TRUTH.....is that ONE associate, ONE year earned that. This was told to myself and about a dozen others. When I alerted his boss of this discrepency, nothing happened. While I was in training in the field, the gentleman that trained me straight up tried to sell me meth on the clock but also partook himself. I alerted this to the boss that told me my pay expectation, nothing happened. When nothing happened I went to his boss, nothing happened. LUCKILY, for several years and MOST of my time here I had good bosses, so a few years went by. My managers started dropping because they were done dealing with the guy that did nothing, because all the work was shoved on them because the guy that promised people a crazy amount of pay and protected a meth user and dealer was and frankly still is, useless and more bad for this company than not. Now that all good managements gone(or inaccessable to me), lets get to the sad part that I HOPE.....someone big enough in the food chain will look into this, because a small pile of spoiled appled will ruin more if they are not trimmed. I got my SEVENTH boss early 2024. For perfect context, I had 2 broken feet(on top of a lot of general chronic pain), requested a lighter work load (was denied), requested to only have at MOST 8 hour shifts (3-4 days a week were over 9) I was covering a 150 MILE RADIUS, because we do not hire skilled, or reliable people when we are in a crunch, just someone with a pulse. I was written up once in my 4 years prior to this 7th boss due to a person in texas purposely putting gap in my schedule which was not discussed or agreed on as I was there to do as much as possible. (this was when texas had the nasty ice storm a few years bad, I was there for about a month helping) In less than a singular year I was written up 3, technically 4 times if you count my firing. Lets go over those. My first write up has no information or details due to my manager. So I will neither take that as is or defend myself. Two, due to my manager simply not having a conversation with not just A store associate,THE ONLY ONE, that has had guns pointed in my face. Because I called the associate out in the reschedule for that they need to pay more attention, go over with customers the correct information to avoid these issues. I was written up. Third. I had recently moved within 2 weeks. I was going to an area about 120 miles round trip away, thats well over an hours drive. A customer had unfortunately gotten called into work and my boss had texted me before I had even woken up which he knew. asking me if I was willing to push my workday back to accommodate the customer. This was originally posed as a QUESTION, or...an OPTION. I had called the customer and explained I had to be back in town before 5pm and I was unable to start my day roughly 6 hours later than normal. She understood this and rescheduled without issue. I had a 1 on 1 meeting with my boss that morning anyways. I was told that wasn't an option, even though it was worded as one. I was then written up, and what irks me the most is I told him, I had responsibilities I had to be in town for, because if I clock in at 8:30AM, My shift should be DONE bye 4:30, he apparently didn't know that, even though it was in a text message,crazy how managers get to lie to write you up. My fourth write up was because my boss is either a pathological liar, had a vendetta or there is just something wrong in his electric meatball. Someone was not doing thier job and I simply told him I was not going to do someone elses work when they can do it themselves, they are capable, and thats also POLICY AND PROTOCOL. It is crazy that this massive company protects meth dealers, management that gives you false information about your pay, lies to you (this guy still works here), pathological liars, management that doesn't do their job/lies to employees. Management(at least mine) was allowed to continuously lie or leave out VERY IMPORTANT details to negatively impact others and the management(bosses) above did not care when you told.

Please be careful using a Gift Card at this location. I used a Gift card at the Pro Desk to make a…read morepurchase. I had a sizeable balance left on my gift card after the purchase. I went back to use the Gift Card 2 wks later to make a purchase and my gift card was wiped clean. The balance on my gift card was taken and not sure how that could have happened. I just hope the customer service will issue a refund for the missing balance or issue me a store credit for the balanced that was scammed after they research what possibly happened. At this point, if you use a gift card please used the full amount and DO NOT LEAVE A BALANCE ON THE GIFT CARD.

If I could give them zero stars for a review, I would. There equipment looks like they picked it up…read morefrom a dump, fixed it up enough to make it run and rent it out. I rented a tractor brush hog and the hydrologic didn't work so I couldn't lower the brush hog portion down properly. They could have cared less that their equipment was broken and still charged me $285. Do not waste your money! They also do not care about safety as their trailers don't have working lights.

Great service , quick in and out. Can't wait till they open to put the boat in the water!read more