Wow! Amazing customer service!!! I took my car in which they fixed in less than a day and they were…read moregreat about communicating the issues with me. When I pulled in with a different vehicle to pick my car up, they saw that I needed to replace a brake light. They offered to fix it for me immediately for no charge!

Highly recommend them for auto service. Super honest, knowledgeable and fair. They did some work…read morefor me, the part failed, and they took care of me under warranty. This is just how they operate. Can't say enough good things about Tommy and his team.

I highly recommend Cassidy Tire and service for honest and reputable mechanics. Michael Bailey…read morewent above and beyond with his amazing customer service. I was getting a car ready for my son who is a new driver. He ensured that the car was thoroughly checked over and was genuinely concerned about our safety. It is no wonder that this family owned business has been around for decades due to their integrity and altruistic customer service. I will definitely return for all of our vehicle needs.

ZERO STARS, BEWARE!!! If you want your car to get extremely messed up then take it to Cassidy…read moretires. I have been a loyal customer for 8 years, i had a family member who was a mechanic for years and just recently moved away, and he would always use Cassidy and always recommend the place for me for tire issues. I got a new car about a year ago so it had been some time since I've been to the shop. i took it in last week for a simple tire rotation and balance something that would have costed me just under $100 has turned into a literally nightmare and costing me hundreds. Cassidy tires stripped my lugnut and claimed to me that the car came in that way, well that doesn't make any sense considering we were able to take the tire off by hand the night before and now the next day it's stripped and can't come off? Weird. Took it to another shop which confirmed with us that it seems like Cassidy put the impact gun on too aggressively and it stripped the lugnut... now i wouldn't have an issue if Cassidy would take responsibility for the issue but they refuse to, they want to charge us $175 an hour to fix a lugnut that they messed up... i am really not one to bash a place or leave a negative review but Cassidy tire has made my entire week and last week a living hell considering i had to get a rental car now because im in an out of town wedding this weekend. my car will need well over a hundreds of dollars in repairs to fix Cassidy's mistake, when they easily could have let me know they stripped it and taken responsibility. If you take your car here, enter at your own risk and just know that if they make a mistake they will not fix it. I also wanted to say that this shop is under new management and it's no good. I know for a fact if it was the same old store manager that I've always dealt he would have made it right and fixed the mistake that day. I'm extremely frustrated, upset and stressed from this large financial burden all caused from Cassidy tire.

Love this place. I…read morecame in on a Saturday without an appointment and they were booked solid. I let them know I was close to having a flat and had trouble inflating the tire at the gas station next door. I was worried that they would send me off, but instead they took my name and said, give it 30 minutes at least. In about 10 minutes, someone called my name and in another 10 minutes everything was taken care of, no charge. It's been awhile since we last purchased tires here, but the service is excellent.

Great service for tires! They were even able to price match Sam's Club's tires and labor.read more

I went here after my tire had a slow leak. It turned out to be a nail. Arturo got me a new tire in…read moreabout 20 minutes for a fair price. Great service, quick, easy, painless. I will absolutely be returning for any future tire needs.

Arturo is a tire expert that you can trust. He is highly responsive and knowledgeable…read more I have taken 4 tire issues to him, and 3 he was able to quickly fix at a small fee. i have purchased used tires from him which are more than sufficient and cost 50-60% less than a big tire shop.

Brad was absolutely awesome! Came out in the cold, just a work t-shirt on, was friendly,…read moreprofessional, very good conversationalist, and went way above and beyond, for me. My tire air pressure light went on, and he came out, to personally help w the FREE air service they provide. In actuality, while I presumed I was low, due to the cold weather, he helped show me that the psi was actually too HIGH, likely from a previous (overfill). He took exactly the right amt of air out, of each tire, and was remarkably helpful, friendly, and professional. He appeared to enjoy his job, was extremely good at it, and went many extra miles, in the cold, to help me. FRG Car-X is awesome, and Brad is a good part of that. Appreciate fantastic service and work! Made my day, and more. Brad was his name. He was outstanding

Jim is great ! He is very accommodating and manages the time well. He has Normally had my vehicle…read moreefficiently service and on the road for my next appointment.

had them replace 2 front tire rods. one completely separated after 4k miles. informed shop & they…read moresaid there was nothing they can do. the tire rod could've KILLED ME. Do not go to This shop; insane pricing for service that could've taken the life of a customer.

Super polite, informative (documented with photos), and efficient. It makes me want to back to…read morehave more work done here. I'm always concerned with service intervals. I'm a second owner, vehicle is just over 60k miles. There was no estimate of work needed, instead I was informed everything is as it should be. Highly recommend.

I brought a new- used vehicle to Queen Tires for inspection and was given an overt priced summary…read moreof repairs needed and they ignored an ABS light with no explanation of what repair needed. The estimation for all repairs $4 to 6K and that was w/o using a computerized scanner to check every function I took to another repair shop and was quoted half that amount AFTER a computer scan to pin point issues. I had left a few VM messages for 'AL' shop Manager and didn't receive any courtesy call back. fyi

Excellent work and they helped me out they are very polite!!! Really recommend queens auto service.read more

Brought vehicle for diagnosis. Air conditioning stopped working. 2020 Subaru Forester…read more Paul was very friendly when we dropped vehicle off. He calls the next day to lie to my face and tell me that it is the blower motor(which was incorrect) that because it is a newer vehicle I could not get an "aftermarket" part. This was most likely done because I was a woman. Paul didn't realize I was raised by my dad who is a mechanic. So I finished the call with Paul playing the "damsel in distress" begging him to save me. I then hung up the phone and called autozone. When Autozone confirmed they had the aftermarket part in hand for 50% less than Paul wanted to charge me, I called Paul back Initially, Paul ate crow and agreed to install the part I purchased. But of course wouldn't guarantee the work. I said, It is a simple install. The part has a lifetime warranty its fine. So I dropped off the part. Paul of course was nowhere to be seen. The mechanic grabbed the part and walked away. Paul was quick to call me up as soon as I turned out of the parking lot to tell me the part was wrong. I told him I would be picking my car up. I walked in, they had supposedly my blower motor(from my vehicle) on the counter next to the one I purchased, however, it had an extra piece protruding from it to make it look different. I told them to give me my car and it escalated into a screaming match. They were going to charge me 149 to diagnose after giving me a 488 total charge which included parts, labor and diagnostics. Luckily Paul's temper got the better of him(he didn't like being called out for his lack of integrity). He said he didn't want my money and I waited in the parking lot for over 30 minutes while they"put my car back together" Hey Paul, it wasn't the blower motor you moron! Don't assume every woman who walks in the door knows nothing about cars. Integrity goes a long way in life Paul. Chalk it up to a lesson learned and do better next time! Be blessed!

14 years of outstanding service over three cars. I cannot say enough about their professional and…read morepersonal service.