I stay at many hotels throughout the year for work, and this Hampton was a great example of what…read moreI've come to expect from the brand a comfortable stay with a hot breakfast and friendly staff. The rooms were clean, which is always one of my top priorities, and the customer service was excellent. A special shout-out to Lisa, who works the evening shift. She took the time to answer all my questions and never made me feel like I was bothering her. When the weather changed and all flights were canceled, I ended up having to stay an extra night. Lisa was just as friendly and helpful the second evening as she was the first.

Perfectly acceptable rest stop…read more As a hotel, it checks all the boxes one looks for in a location. Clean rooms, slightly warm indoor pool, basic breakfast, and a standard lobby with friendly staff. Rooms have a standard amount of wear. Some of the bathroom fixtures were showing signs of damage, corners have dings, ceilings have bald spots and patches, nothing is dirty but everything just has those signs of use. None of it is offensive. with these styles of hotels having the same rough layout, it highlights the minor cosmetic flaws. Beds were firm, pillows were somewhat flimsy, and delivery services refused to go inside to drop off food. But the front end staff were very friendly and hospitable. All in all, it's effective as a close-by airport hotel. Nothing flashy, but affordable and functional. Go in with minimal expectations and you will find just enough to be satisfied.

Pros: Easy to find, plenty of parking for all types of vehicles ( ev also), close to food and gas ,…read moreUber readily available, quick check in, lobby and front desk staff very presentable and welcoming, snack shop if you get the munchies, rooms big, spacious, and clean. Very happy to see 2 tvs w both streaming accessibility, love having a bathtub and full kitchen. There's an indoor pool, fitness room and even a basketball court . My only sadness was I wanted to extend my stay and couldn't due to them being booked. But everything within an hours stay was booked at every hotel! So yes I would gladly stay here again and I highly recommend it.

We stayed here when a family member in a nearby city was at the end of life. The end was…read moreunpredictable so we had to extend our stay several times and also wanted to add rooms for more relatives. Arsad Amer, Asst Gen Mgr was so kind and so helpful for our family during this difficult time. He went out of his way to extend us and add additional rooms for family that flew in for the funeral. We appreciate all that he did. The facilities were great as well as the rest of the staff. Thank you!

This hotel is one of the best I've been! Very clean and spacious! They have a fridge, sink,…read moredishwasher, and microwave for you to use! Check in was great and free parking!

We stayed here bc it was near the airport and had room for five people. The room seemed a bit…read morebigger than an average double with sofa bed, and it had more counter space that seems possible. Turns out counter space is great when organizing the luggage of many people! The curtain you can pull to separate the sofa bed from the regular beds is weird. I can't decided what one would use that for. I appreciate an in room fridge, but goodness this was a large fridge even if you were staying here a week!

Friendly staff Clean…read moreroom Fridge, microwave Large walk-in shower w/ very hot water Large tv Updated couch Black things floating in ice from ice machine - yuck.

Easy check in, slept comfortably in my bed. Lots of comfy pillows and clean room. They have updated…read moreled mirrors which was great for getting ready. The deadbolt lock had been re-screwed in and was loose. The pool and hot tub is indoor but the hot tub was unfortunately not working. Closely located to the airport.

Discriminatory Blacklisting of Loyal Guests…read more Avoid this location if you value fair treatment. I was a loyal, paying guest here for 3 months, spending thousands of dollars. After one request for a stay extension, management placed me on a "Do Not Rent" list and provided false information to Corporate, claiming I didn't pay my bills. I have every single receipt to prove otherwise. The staff uses "uncomfortable" as code to discriminate against working professionals who don't fit their mold. I have filed a formal charge with the Ohio Civil Rights Commission and contacted WKYC News. If you are a person of color or a long-term traveler, be warned: they will take your money for months and then treat you like a criminal the moment you aren't "convenient" for them.

horrible hospitality, dirty room with stained sheets. majority of the lights didn't work in the…read morebedroom. Acted as if it was an issue to give our room service. treats you horribly once you are no longer a guest.

They charge you two hundred more than the price on the website and hold it for two week. So be…read moreaware you will pay more than you think you wil. And they are not very nice we only stay because we are silver in the Ihg and will never stay here ever again. .

Terrific location, close to airport Very nice facility,…read more fairly new, very clean Rooms are large Large bright bathroom with light up mirror Didn't have time to really check out area but it seems to be quiet and nice Price was reasonable Highly recommend

Nice spot. Close to the airport and has a strip like center, with restaurant, bars, shopping within…read morewalking distance. Love the Hilton honors program and app highly recommended it. Easy check in via app, pick your room and get a digital key. Just as easy to check out. Although I never had to stop at front desk, they were very welcoming as we walked in and out. They have a breakfast in the morning, didn't trip this trip, but it looked good, plenty options. Free parking as well. They even have an option to pay for airport parking if in need. The room was a nice size. Clean and comfy bed. My only thing, the lighting was very bad. Even with every lamp on it still was dark, at least for my old eyes. Felt like we were in a low lite dinner restaurant, but other than that, Id stay again if flying out of Cleveland.

The staff was very friendly & welcoming the gym was a bit…read morecompact yet pleasantly sufficient (very smooth functional training machine) The indoor pool was vibrant (there's also a hot Tub!) the complimentary shuttle drivers went above & beyond for us for the event at the IX Center. Highly recommend

We needed to be in town for a family visit and opted for this hotel. I only stayed here because I…read moregot a good deal through my airline to get more airline points if I stayed here. Checking in was decent, the lady working the front desk was very happy to help, she also did a nice job taking care of us by giving us new towels when housekeeping didn't refresh out room the next morning after our first night. The property itself it horribly rundown and in desperate need of being refurbished: * It has 3 elevators and one of them worked * The bathroom curtain was stained and the drywall around the tub was patched over more than once, not sanded and re-painted and just left to look disgusting * The HVAC in the room worked, but had a loud squeaky motor and it had to be controlled from the unit itself, even though there's a thermostat on the wall - made no sense. * The carpets throughout were stained and showed hi-traffic and not being cleaned * The lobby's cloth chairs were all stained and looked nasty * There was an exterior door to the lower level which was broken and left ajar * Gutters have come disconnected and are falling off the building * The bed sounded hollow when getting into it and sinking in it I could go on-and-on - Bottom line, I'd never stay here again!

DIRTY DIRTY DIRTY! Stains on the curtains, stains on the sheets, dirty bathroom and dirty room! I…read morewill NEVER stay here again. The elevator was broken when we visited. I tried to get some money back because the room was so awful and the elevator was broken and was told I was given the option to cancel for a full refund when I checked in. I was NEVER told I could get a refund. The hotel manager I spoke with was rude. If it wasn't for the fact that everywhere else was booked up, I would have stayed somewhere else!

Disappointed. Not in the accommodations, per se…read more *I note that the manager of the hotel called and explained to me that there is no concern about the room flooding/being rained upon/in. I was grateful. As a result - my concerns/questions were answered and therefore, I add this paragraph as further comment/review - and to confirm that I am satisfied with the explanation received and the plan for moving forward at the hotel.* Please continue reading the review with the above in mind. 3rd update to this review - the hotel advertised online a business center which does not exist. Hopefully this will be updated for those travelers that book this hotel assuming that advertised services will be made available. At the time of this posting - with personal experience - I can affirm that the property DOES NOT have a business center - even though such amenity is advertised online. The breakfast is wonderful and the customer service at breakfast is very good, The disappointment is that when I checked in - the agent did not communicate until AFTER. Payment and AFTER escorting me in the elevator to the top floor that a (apparently significant) roof leak exists. The agent told me that "if it rains - and my room floods, please let the front desk know and they will attempt to move me to a new room or sister hotel." This is my 4th stay at the property. It would seem to me that a "regular" (or any customer) would be due the courtesy to know ahead of payment/checking that this issue is ongoing and may affect the stay in the event of rain. If it rains - and I am at work/away - will my personal belonging be ruined/damaged/affected? I mean no ill regard to the agent at the front desk. My question is that if management knows this is an issue - why rent the room in the first place? Does the (potential/possibility) of the inconvenience and/or interruption come with a discount even? I didn't ask for one - I'm just posing aloud - under what circumstances should one inquire with management about this situation and what is reasonable for guests to expect in this situation? Interesting scenario - and I hope it won't rain for my 4 night stay!

The hotel itself is great. Former NASA offices. I had my doubts but they did it really nice. With…read moresome cute touches like furniture that is fashioned like it's from the 1960's. The elevator is larger than any hotel elevator I've ever seen and the rooms are very spacious without feeling empty. The bed is comfortable. The room felt so clean that when I normally wipe all the surfaces with a disinfectant wipe, I didn't feel the need here. There are electrical outlets for not only normal two prongs, but also many USB and even a couple universal outlets on the desk lamp for those international travelers.