**Buyers should be cautious** I inquired about a 2006 hummer H2 with 114,000 miles. The going rate on these is between $10,000 and $20,000 depending on mileage condition options, etc. I spoke to Joe on the phone in the morning. Really smooth talking salesman very polite. I even said to myself this guy is fantastic for this kind of position. He said the car was beautiful two owner exceptionally well maintained nothing wrong with the thing. I said I'm five hours away. Let me look at my schedule. Let me see if I can come down today. I called them back a couple hours later I said hi Joe thinking about coming down. I have 1 million things to do today. Buying this car today is a logistical nightmare but I can deal with the nightmare on my end what I can't do is waste my time though. If I'm going to drive five hours round-trip to see this car I need to make sure there's no lights, no paint work, and the car is beautiful minus normal wear and tear. He said "I think that's a fair description. There is normal wear and tear and a couple bubbles in the paint." I said "bubbles in the paint?" And immediately the vibe flipped. The professional, respectful, smooth, talking salesman went out the door and in a sarcastic, passive aggressive, person took over. He said."if you want a new one you can go buy the new electric one that nobody wants for $150,000. I can send you some photos of the rust if you want." I said "yes please." he said "OK great I'll text you some pictures of the blemishes in the paint" but it was very clearly sarcastic. He followed up with about a half a dozen pictures of rust one area looked like it had been stuffed with some filler and previously painted with a tape line and no attempted blending. I understand it's 20 year-old Truck for $15,000. But I was willing to pay a little premium for something that was rust free and super nice condition and this one was in worse condition than some of the ones I've seen. The combination of the condition issues, plus the bipolar go home and kick the dog energy is a nonstarter for me. read more

I should have read the reviews. Bought a classic car with roof racks, end of April. It was shipped pretty quickly. Was told it drives great. It's an old car, but a dependable one, if it's maintained. Thankfully, the body is good. When it arrived, no roof rack, which had been written in the contract. I had to drive it 2 blocks to my home, from the delivery vehicle. Could barely move the shifter to drive it. Had a clanking in the back right, and there was a grinding metal sound in the engine area. The headlights wouldn't turn on. So I drove in the dark. I asked AI, and it said do not drive it to the mechanic, but tow it. Well, just got the deposit for parts and it was $2000. I did ask them to do a head to toe, everything, and believe me, it needed it. I have received false hopes from them saying that the roof rack was being sent by mail. I called and spoke to someone who told me they would mail them. I sent a brief, polite email. Nobody responded. I called another day and that person told me "Joe and Chris are at an auction". I texted the owner, Joe, "Hi Joe, where are the roof racks?" Joe, replied to me by text stating, "check your mail". The audacity. Anyways, in the end, it is a beautiful looking car, and the mechanic promised they would make the insides beautiful as well again; like new. Unless it's a car you want because you really really want that vehicle, and have money to spare to fix it, I don't suggest using this dealership. The reviews speak for themselves. Just like the others, Joe can seem very authentic. I won't bother annoying them with messages or phone calls again, because after reading the reviews a bit too late, I know how he will respond. Avoid. Liars, thieves, and I pray that karma visits all of them for lying to so many people. Peace out. read more

They will scam you and steal your money DO NOT GO employees are on drugs foaming out the mouth they sold me a car and same day transmission light no explanation sold me a warranty that I was paying for called the warranty company and i didn't have a warranty read more

Bought truck from them lasted six months now they tell me my sway bar is broken my frames rusted out missing a shock in the back $7 k down the drain...shady was told truck was inspected ready to go..no catalytic converter... The list goes on........stay far away from this business.. read more

This business has been reported to the Department of Consumer Protection, the DMV, the Attorney General. Anyone else actually look at the Buyer Order? If you want to fund criminal activity, head on down to Riverside Motorcars. They will steal your trade-in and down payment and give you a shiny piece of junk. We purchased a vehicle from them and after driving off the lot with a myriad of issues we finally had a mechanic look at it to tell us that the vehicle was not road safe. Riverside Motorcars signed a safety inspection stating that the vehicle was. You can clearly see the problem here. After reading through the reviews it looks like they are in the business of operating as such and they have been ripping people off on a daily basis. Please do not go to his business and if you do, I wish you the best of luck and please report them if you had similar experiences. Save your friends and neighbors from getting ripped off from the business. read more

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Prior to purchasing the vehicle, from out of state, I specifically asked about the condition of the frame. I was assured the frame was in good condition ... no issues. The vehicle was safety inspected and "good to go". False! The frame was NOT without issues and required welding to be considered road-worthy, at a cost to me of $2k!! Of course, they are denying any safety concerns. BTW, the horn and driver's seat belt were not working either. Sad that a business would provide false information just to make a sale! They have been reported to the Better Business Bureau. read more

went to buy a car, put a deposit down then a month later they told me they couldnt sell me the car and never returned my deposit

DON'T DO IT! DON'T DO IT! Run and run fast AWAY from this place. This subpar used car dealership is the epitome of sleazy and why the term, " conniving car salesmen" was created. Smile and joke while getting your business, but as soon as something goes wrong, "they don't have enough mechanics to get the job done." I will never buy from this place again and will spread the word about their rude & terrible customer service. This place needs to be out of business...so yes, my experience with them (after purchasing an Audi Q5) was that terrible (understatement). STAY AWAY FROM THIS PLACE! I hope people read these reviews before going there for a vehicle! Sad that I can't give them a rating that is less than 1 star! read more

I guess I should of read these reviews before I bought a car from them. So so disappointed in my purchase. I put a $6,500 deposit on one of their cars. More than a month later, it was finally delivered. A few things they fell short on; There was no communication. I had to call/text them to check on the process. I was left with 2-3 word responses. I remained patient. About 25 days in, still waiting, my text became a bit more frustrating in there tone, and I was told I can just walk away from the deal. The inspection, re-inspection from the insurance company, the bank reports, the fact that it was a "classic" car, all made delivery delayed. Meanwhile, they had my money and my insurance was paid. Then came the repairs. This car, I was told was "absolutely pristine" and in tip-top shape. But they had a bunch of repairs to make, like the window on the lift gate, which apparently took days to repair. I decided to wait it out. They knew my frustration and anxiety, but stiullk no communication unless I reached out. Finally, a month a a few days after the deal was signed, I was told the truck was to be delivered. That was a Friday, they even sent a picture of the truck on a flatbed truck. So I waited, expecting it to arrive by the end of the day. You guessed it, it wasn't. The next day? Nope! But the following day, I received a call from a very abrupt and ornery transportation tow truck driver, that he's be there between 9-10am. He advised me that he was to pick up $350 for the tow. Well that's not what the dealer at Riverside told me. They said that shipping was included. WTF? Is EVERYONE trying to scam me? Anyway, long story short. The car was delivered, I drove it 6 miles, stopped to shop for groceries, came out and the car wouldn't start. Also, after filling it with gas, I noticed a smell. The gas was leaking, no, pouring out from the underneath. Left the car in the parking lot, AAA came to charge the battery, but that didn't work. It was towed to a garage where I await to hear the status. The mechanic did say tghat while he has not done a through inspection yet, he can't believe how many spliced wires and rubber gunk used to adhere them to the celinoid, alternator, etc. Please please please, don't do what I did and trust this dealership. They were not honest and forthright, nor were they upfront or transparent with this car. I'm kinda freaking that this will turn out horribly bad for me. read more

I came from across the country to look at a car it was fairly rare and hard to find in good condition I called and requested a hold, put down a deposit the whole process took about an hour and everything went over smoothly fast forward about a month and I'm finally seeing the car the people running the business were always responsive and helpful I get to the dealership and the cars out front I get given keys and told that any minor mechanical problems would be fixed if found-lights, horn, ac. The car worked perfectly as promised and the entire time I was well attended too. When I first looked at the reviews of this place I can't say I wasn't a little worried but I know it's rare to see a dealership with good reviews I'm fairly handy with a wrench and left confident that if I went in with my guard up I would fair fine. Turns out that worrying was for naught because I was talked to honestly and had no issues, asked as many questions as I wanted and got to learn a lot about the place. Wether or not they've turned over a new leaf or have just had misunderstandings in the past I don't know however, I can confidently say I'd be back again I think people forget the used aspect of dealerships cars aren't always perfect keep your eyes open and you'll do just fine. Overall this dealership was responsive, attentive, and overall a good time it makes you feel like you're buying a car from friends and has this family feeling that makes you feel exceedingly comfortable. Thank you to everyone from the dealership I had a great experience which can be rare when buying a car! read more

Riverside Motorcars - Nice classic car, shipping was figured out for a great price, calculated in about a day and, communication was always open and fast - Auto Repair Near Me - Naugatuck, Connecticut

So maybe 4 months after I bought the truck and $4k worth of repairs later I regret having done business with Riverside. Some people will say how can they tell a car will break down months after purchase. Ask any repair shop. There are warning signs during diagnosis. So as I write this I'm changing my review to a 1 star and would never recommend them. $4k worth of repairs and already needing more. I take total blame here. I didn't listen to the woman when she said let's go somewhere else. I'll remember that next time. read more

Last week, I brought my family to Riverside Motorcars and my daughter purchased her first car from them. The car drove and looked as expected for a used car with no warning lights on. I was told the car passed emissions and safety inspections and was safe for my daughter to drive. Given their word, we signed all paperwork acknowledging the as-is agreement and no warranty. She purchased the car and when we got it home an engine warning light came on. Turns out, the warning lights were reset on the car and now the car won't pass inspection and can't be driven. I took it to a good friend who is a mechanic and we are told my daughter is looking at at least $800 in repairs to get it legal. DO NOT take these guys at their word. In retrospect, we signed all the agreements releasing them from any liability based on their word. This was our mistake. Don't make the same mistake we did. Shop elsewhere. Who scams a 16 year old out of her money?!! I will tell you. Riverside Motorcars does. read more

These guys are a joke. I was promised I could inspect the vehicle that I had put a deposit on before purchasing, but after making the 2+ hour drive to their location instead of allowing me a P.P.I. I was given a bad attitude and told to go the "F" back to NJ. Hmmm, shady much? Brakes were bad, 2 tires were shot, and car was beat up. Make sure you know what you are buying and never just take a used car dealer's word for it. Also, they lied numerous times about refunding my deposit and I had to go to my card company to fight it. read more

I had problems from the get go. I could not register my vehicle due to not having correct paper work . Then car issues from leaks to coils(multiple times) , leaking water into the vehicle,fan motor. I went to pick up my car on one of the many occasions they had it and it had a flat all they did was add air flat again by the time I got home(ended needing to buy a new set of tires). Another time they dented my rocker panels putting it up on the lift and did not say a word until I noticed. They said they fired that guy (told me that on 3 different occasions) I ended fixing all the issues and they said they would pay me back for parts and labor. Had to call multiple times and only received half of the money for parts. At first they were as sweet as pie then they would not even answer my calls. Never again. I have all the texts and messages. read more

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Don't ever buy a car from these people! During the three months that I've owned my Range Rover Sport, I've had to put $2000 into it for hidden problems that this dealer wouldn't fix. When I brought the problems to their attention (within a month of buying the car) they wouldn't help me. I said 'so you're washing your hands, and walking away', and they said yes I was on my own. And, I'm still having problems, with at least one more trip back to a Land Rover dealership. When I bought the car, the key wouldn't work properly. It looked like the previous owner had let the dog chew on it. I told them it needed to be fixed, and that I would need a second key as well. They said that they would send the key back to Land Rover to get repaired, but I would need to get the second key first. So, I got the second key, at $500, from Land Rover. Then I gave the bad key to Riverside. They said it would take about two weeks to get it back. That was two months ago. I keep calling them to find out the status, and no one has an answer, or after I leave a message, no one ever calls back. The last few days when I call, the phone just rings on and on. That tells me that they've blocked my number so that they don't have to deal with me. I don't think that they ever actually sent my key to Land Rover. So, now I'll be contacting my lawyer to begin a legal suit. Through the whole process, from start to finish, the owner and staff were absolutely horrible when it comes to the details and returning calls/communication. And, obviously, they don't stand by the cars that they sell. So, once again, don't buy a car from these people!!!! read more

Where do I even start ....ok so I stopped in from Bristol too look at a Honda ...I have a Nissan but it kept stalling out in me the previous day so I was considering financing something else , the honda was a decent price for the miles on it , the car was 8,750. I wanted to use my vehicle as a down payment which they told me I would have to put down at least 500 also (that same day) so I did . I left feeling like yay I'm getting a new car !!That night I looked on their website to see if they had taken the Honda off the site ...it was still there , but the price was raised 2,000 (10,750.) Hmmm ok , , I was waiting for them to call me . I also had my Nissan towed to them to look at for trade in . So now day 2 I get a call and they tell me they cannot finance the honda for me , but they had looked at my Nissan and said it was a good car and asked me if I would like for them to repair what was wrong with it . I said ok , as long as they call me first to let me know what kind of repairs needed to be made . (This was on Wednesday) I then asked how long it would take because I need my car for work , they said they would not be able to touch it until Tuesday of next week as they were closed the weekend and then Monday for Memorial Day . I then told them I had to bring my car else wear as I could not wait 6 days for my car to be looked at and fixed . When I said that they said hold on they will check with garage and see if they can start working on it ASAP , well he came back in the phone and said all set he will get going on it today . Next day ; (day 4)When I called and asked what was wrong with the vehicle they said a GPS was installed in my car (I financed from sensible auto , they are a lender whom lends very high interest loans to people like myself who don't have much money , so they have the dealer install a GPS as a tracker as a way to track the vehicle if your payments are not made . Anyways the GPS that sensible had installed in my car was wired incorrectly and ultimately caused my vehicle to fail . Ok so day 5 no phone call called these people every single day to see what was going on with my car so now it's Tuesday, I call and say enough is enough what's going on with my car ??? U guys have 500 bucks of my deposit money for the Honda I never got. Then I asked how much it would come to for disabling this GPS . No one would tell me. Ok so now I need answers . I call again on Tuesday and explain my frustration and was told the shop was short help that day after Memorial Day . So I call them in tears telling them this can't go on anymore I need a car !!!!!!!!!! Finally wend pm I call and say I need to know how much this is going to cost me , no one has called me once to keep me updated . I finally get a call saying it will be done first thing the next morning , when I asked how much it was going to cost me the guy says "it's not going to be much at all " I'm like ok great . The next day comes, I get a call they tell me the work to take off the GPS came over the 500 (this is a different guy not the man I spoke to last night , he they must of not got the price story together . "Yes Erica this was a bout a 1,200 job , but we will let it go for you for 500 bucks " oh how convenient!!! At that point I just needed my car back I wanted it out of that place . I had to have the car towed back to my house because I have exhausted all of the rides I have been given . Car gets here and guess what's? car is doing the same thing. Check engine light is still on , car is doing everything it was doing, robbed , these guys are CROOKS . They knew I did not have much money , and low credit score , even had a little baby with me when I first went in to look at honda , because I couldn't afford a sitter . And yet they take my 500 deposit for the Honda I never got and apply it to take out a GPS . These guys never gave me straight answers , always making up excuses to what the cost was , they NEVER called me back whenever they said NEVER . Different men picking up the phone over their no answer . Sickening. I will pray and pray that someone will do to one of your daughters what u guys did to me . Thanks Riverside Motors! I appreciate the honesty ! If you were going to take 500 bucks from me you could have at least fixed the car . read more

Just bought a car from this place very friendly and helpful with everything. I would definitely recommend coming here if your looking to buy a used vehicle. I give them 5 stars! read more

A+ UPDATE! Bob and company delivered! They stood by their vehicle and provided an awesome post sale experience. We are extremely satisfied with the service provided. Thank you Unable to provide a holistic review at this time. 2 stars for pre-sale experience with Bob on 8/10/17. Purchased vehicle 8/12/17. Post-sale experience unknown. I am waiting for a follow up call to address an issue brought to their attention on 8/14/17, less than 48 hours of sale. Hoping for an outcome warranting the 3 additional stars. read more

Don't buy a car from here !!!! Bought a car for my daughter, she drove it to Boston right from dealership only to find that tires were worn past the legal allowable wear and rear brake pad was COMPLETELY worn/gone, nothing left. They say they do a the legally required safety inspection , but this has to be a lie. I will report them to DMV. read more

STAY AWAY!! They have 2 vehicles I was interested in buying one looked very nice and one was a junk for $1000 bucks the nice one was the one I wanted and would have bought the other one for parts. However I called and asked about the junk one first before I could get the question out the guy who answered (the owner) was so rude kind of layed into me and started swearing telling me he was sick of these calls about the cheap truck. All I wanted to know was if it ran he then said yes and before I was able to ask about the nice one he hung up!! I've never had anything like that happen in my life. I am a serious buyer with money looking for this exact type of car and he blew it I'm not joking. If he doesn't want to be bothered take the ad down!! Also this is what you do for a living if you don't like getting calls about cars for sale find something else to do!!!! Also be nice to people!! ANYONE LOOKING TO BUY A CAR STAY AWAY THERE ARE PLENTY OF GOOD HARTED PEOPLE SELLING CARS TRYING TO MAKE A LIVING. THESE POSTS ARE REAL! This guy treated me like trash on a 2 minute phone call don't put yourself through this with him trying to buy a car!! read more

RUN FOREST, RUN These are the biggest liars out there! I told them I was driving 5 1/2 hours to look at a RV they were selling, I asked if it had any rust or was in a flood or any odors. Alex, they guy I talked to, said nothing wrong and it was mint. I get there and right away you could tell it was in a flood, and the rust was so bad in the frame, that it would not pass state inspection. The inside was rotted wood and wet carpet that stunk! What a liar this guy is, total BS! Wasted a whole day of driving to go look at a POS that was only good for parts. Not even worth 1/4 of the price they were asking. STAY AWAY FROM THESE LIARS THEY ARE ALL CRAP!!!!!!!!!! read more

Just bought my first car for my daughter. The whole transaction was smooth and professional. Paul made sure the car was in good condition before I took it off the lot. I feel completely confident my daughter has a decent ride. It was a good deal start to finish read more

I went to look a car at this place. We sat down and they said they would pull the car up for a drive, they then came back and told us the car was being used as a loaner and we could come back in a few days. 45 minutes later they called us and said the car was back, OK a little bit odd. We then drove the car, it drove fine had a few minor issues. Our salesperson was a liar. We found the engine covered ripped in half in the back of the car, he told us it was part of the headliner, lol. Then after the drive they tried to sell it to us for a little over $1000 over book value. The whole time the grumpy owner was walking behind us saying the car was "showroom condition", it was not. Overall bring someone with you when you go to this place, and have it checked by a mechanic read more

This is the first time my husband and I bought from a dealer, and we are not impressed. The whole process was fine; the salesmen were helpful, courteous, and relaxed. The problems happened after. We drove our (new to us) car back across state lines with the license plates from my trade-in car only to discover that was illegal (thank God, truly, that we weren't stopped by a cop). And, then, we had it looked over by our family mechanic to learn that it required $3000+ in repairs just to pass inspection??? And that the frame only has about a year before it rusts through. We should have known better, but it was a car we loved; it was totally spotless inside and out (hello, cars should have some dirt and grease on them in a few places; the engine should not be gorgeously clean). And, they had to jump every car we test drove, and one had brakes that failed. Completely careless. We will NEVER do this again. We were had, but, I suppose, at least we were had by professionals, because someone (either this company or previous) did a great job shining up that car to look like a million bucks. read more

This is a great dealership with many cars on the lot that vary to fit nearly all needs and requirements you might have. My first car broke down and I needed a car quickly to get to work and school so I shopped around online and found a 2011 Hyundai Accent for 5,950 with only 40,000 miles on it. Perfect reliable car, much better than the 2001 Chrysler Sebring Convertible I had. I went there one day to check it out as well as other cars. Two different employees came out to help and give information, not too aggressive but didn't ignore you either. They gave me a list of cars on the lot with brief facts to help narrow my search. I didn't want to make an impulse buy so I told them I'd be back. I went back a week later with a couple relatives and a family friend who is a mechanic. They let me test drive it, look at the car inside and out, and gave me an off the lot price right then and there. I told them I would take it, signed the papers, had to leave in order to get old title and insurance information to transfer plates as well as get the cash for the purchase. In just a few hours, I left the lot with a 2011 Hyndia Accent and havent had any problems with the car which is expected since it had only 40k miles. Everyone there is friendly and personable and don't seem like they are out to get you with any angles. Definitely check them out. read more

Just bought a Chevy from this dealership. Outstanding service! Honest, professional salesmen who took the time to find just the right car for my needs within my budget. Thrilled with my purchase! I would recommend this dealership to anyone. read more

I recently purchased a Buick from the Guys at Riverside. They work with me and my budget to get me into the best vehicle that would suit the needs of my family. Paul kept me informed through out my loan process on the steps i needed to take to insure i would get approved. I was able to put the car on a lift to check for myself if all was well with the car and sure enough it was!! From start to finish everything was quick and easy, i was in on a monday and drove away a happy man on wednesday! Thank you so much to everyone that made my experience at Riverside an enjoyable one!! read more