I came to Lydell Motors after first visiting a local Porsche dealer. I needed a second opinion on a…read morebent rim that Porsche had quoted $2845 to replace, and I also needed tires. I found Lydell through Tire Rack's preferred installer list, had the tires drop-shipped there, and then reached out a few days later after they had arrived. From the first interaction, Mark and the others I spoke to were accommodating in a way that felt genuine rather than transactional. I scheduled an appointment, but then accidentally no-showed it due to a household communication breakdown so I didn't have the vehicle. When I called back weeks later to reschedule, there was zero guilt-tripping. No passive-aggressive comments. Just patience and understanding, and we set a new date. The work itself was excellent. They repaired the rim same-day so I wouldn't have to buy an entirely new one, handled the tire mount and balance, and the alignment. The cost was a tiny fraction of what the Porsche dealer quoted, and the car drives flawlessly again. However, what stands out most is how these guys operate when things get a bit complicated. The day of the appointment, I showed up a little late after dropping my daughter to daycare. Then I failed to mention at dropoff that I needed the car back by 5:15 to pick her up in Orange. By the time I did share that constraint, it was already 3pm. I went into worst case scenario planning mode and showed up to just grab the car seat from their shop at 4:30 and figure out the rest by getting an uber. When I arrived, they told me they had put two techs on the car after I called, and the car was already finished. I was, and still am, blown away by how they went above and beyond to help me when it was my mistake. That showed to me that these are people who care about their customers. I have not found a shop more considerate, hardworking, or accommodating. I will definitely be back.

Over charged on labor hours for bearings, a job that maximize at 3 hours said it took him 6. I will…read morenot use them ever again.

I recently had my car serviced here and I was very impressed with the quality and knowledge of the…read morecare I received, my car had its Transmission replaced and it was done in record time with such precision that I was thoroughly surprised... it is running perfectly now, I am so happy... the mechanics were great and the owner of the shop was pleasant very helpful, he is wonderful with his customers and caring... I just want to thank everyone there and I would recommend The Waterbury Transmission to all of my friends and family Lynda Markie

I went and tried fixing my "fuel injector" that what they told me they billed me over 400$ they…read moresaid they replace all and removed all , they did not. I have my mechanic friend who was away on vacation that's why I went here cause I need to fix this fast cause I work , he told me they didn't replace anything it's all the same ones he put in ! he said it's a "cob job" stating they used a used wire and even broke one of the clips and replaced it with a zip tie ! 400$ for a shit job and for it to act up again in less than a month is CRAZY. THUMBS DOWN 100%

If I could leave a negative ten stars I would, this place is not worth the one star here, won't let…read moreme post with no star selected. Terrible place. Avoid, Avoid, please avoid save your hard earned money. Charged $500 on BMW even though they were not able to remove a fuel injector. Had to tow the car away. Car was not driveable after bringing it to this shop. They did the same thing to another customer, didn't know of that negative post. Would have never had them "service" the car. State they work on foreign cars could even get the job done. Took $500. Owner had no problem charging for work not completed. Avoid at all cost. This place should be shutdown. Consumer protection and DMV do nothing to protect the public from shop like this. Should lose their license. No justification for charging $500 for not being able to remove a fuel injector. Seriously you say you work on foreign cars but can't remove fuel injector. Then the owner wanted $5,000.00 to replace all the fuel injectors. I told him to explain to me how you get to $5,000.00 from $500 dollars. Avoid this place. And NO I'm not going to remove this review because people should be aware of your business practices. This is not a way to run a business, believe me I know what I'm talking about, I hold a bachelor degree in International Business Management. I get sick to my stomach that people who act like this don't get shutdown, these types of practices are not a way to retain customers. Regret having the BMW brought to this shop. How people like this sleep at night I'll never understand. AVOID, AVOID, AVOID, I want to prevent others from having the same horrible expensive terrible experience. Geo.

After bringing my cars over the years to many mechanic shops & dealerships I recently had…read moretransmission troubles with my 2006 Scion and chose route 63 for the first time!!!! And was I surprised on how the gentleman at the front desk had the customers best interests first he went through all my options and the transmission fix was perfect and route 63 pricing was very very very competitive and the cleanliness (no tools all over .. everything in it's place) and the mechanics are respectful & very considerate of your car and return your car to you like it's there own!!!!!!!! This review is from a new customer who was stuck there with a transmission problem and had nothing better to do so I watched everyone work!!!!!!!!! I found my go to mechanic shop!!!!!!!!!! Trust me route 63 automotive won't disappoint!!!!! ---S.Tajildeen

Tony has worked on each and every one of my foreign cars. I can't stress enough how much I trust…read morehim. He is always honest, and will explain in detail how something works if I don't understand. My Audi, VW and now my MINI Cooper S have all benefited from his expertise!

Most excellent private mechanic, a local legend amongs owners of Volvos, for example.read more

Just had my Dodge Grand caravan transmission done. They were quick & prompt. Several friends…read morerecommended going there because they stand by their work with warranties. They explained everything that was done which was awesome. highly recommended.

Whole experience was very good! They were friendly and professional. I believe they were honest of…read morewhat was needed to fix my car. He was able to do the repairs that same day.

Went to them to get a part of my car fixed. My dad had originally went to see the price and what…read moreexactly needed to be fixed. When I arrived with my mother and explained what we needed to get done, they raised the price by $30. When brought up how we got a different price previously they informed us that it didn't matter and the price he gives us is what we have to pay. I'm not saying it's only because we seemed to be "clueless women," but it was a weird coincidence. Very disappointing since I saw other people with positive reviews from here.

This place is the best. I had a muffler problem that other…read morepeople were giving me the "gloom and doom" estimates of over $1300 to fix. Luckily, my mechanic knew about American break and muffler, and I got everything repaired for $60, better than it would've been from that other big-chain muffler Shop.

They are great mechanics . Very knowledgeable Fair pricing…read more! They recently fixed an issue in my car that another place could not ! Highly recommend

Great customer service and service all around. Second time visit upfront honest diagnostics .read more

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.