I love Dr. Anderson she is very sociable and down to earth. I have been going to her for three…read moreyears. She always has funky as well as a variety of frames etc.

I've been a customer/patient of Dr. Anderson for over 10 years, and I would not even think of going…read moreanywhere else for my eyecare and eyewear, I've purchased several pairs of glasses, sunglasses and contact lenses from her over the years, and have never been disappointed. Her examinations are very thorough, not like you would get at a "chain" eyeglass place, and she is very helpful when picking out a frame that looks good, and fits right. When I broke my last pair of glasses, Dr. Anderson replaced them while I waited in the shop at no charge! Simply put, she rocks!

My appointment ran a bit long, but Shay was absolutely lovely helping me. I always come back to…read morethis location for the best customer service!

The front desk chick with the red hair is absolutely horrible! She is so rude and sits there doing…read morenothing and does not care about her customers. She copped an attitude with me the second I walked in! I was 6 min late rushing due to an IBS issue (horrible timing I know) and she sassed me so bad for being late! Eye appts here are apparently only 10 min and they book on every 10 min. (seems like a mill to get your money) There wasn't a single other person waiting for an exam. She was so rude to me, and looked HAPPY turning me away, and didn't offer to help me reschedule or anything. DID NOT CARE AT ALL!! The red hair chick with the attitude needs to be fired as she takes joy in ruining someone's day. I will never come to vision works ever in my life! Honestly glad their glasses are flimsy and cheap anyway

Excellent customer service. Had my glasses in ONE week! I highly recommend Target Optical!read more

Great experience at this Target Optical location. I was here solely to find new frames as I see an…read moreoptician elsewhere for my exams. Normally, I buy frames at my optician's office but decided to shop around this time for a deal. Glad I did! There is a decent collection of frames here. Not a ton to choose from but enough of a selection that I was able to try on a few options I was interested in. Sales associates were available but not pushy. After I had some time to look on my own, the associate offered her assistance based on the criteria I had in mind. I was able to land on a fun pair of Cranberry-colored wire frame glasses. At a great price too! The associate worked to find me the best deal. The optical store was running a promotion at the time that would have saved me a lot of money on the frames. Fortunately, my eye health insurance offered a slightly better deal. I was concerned about how the thick the lenses would look in such a delicate frame. I wavered back and forth between spending the extra money to reduce the thickness of the frames. It was a significant difference. Not knowing what to do, the associate offered that if I was unhappy with the look of the cheaper option, I could simply pay what was left of the extra cost to get them replaced. Decision made. Within a week or 2 my new frames were ready. The thickness of the lenses was no bother and I didn't need to spend the extra money. It was nice to know though that I wasn't stuck with them if I hated them. The associate quickly fitted the eyeglass arms to my ears and I was on my way. They were very supportive in how the final frame looked. Pleasant experience, easy to work with.

I don't want to even give this place one star! Very rude employees…read moreand horrible customer service! I had to continually contact them to find out if my glasses were in. First excuse was that there was a holiday in between; next they said they came in w a chipped lens; next they had to send my frames to a specialty lens shop! Was told that place had finished them and would send them out the next day overnight. I went in to get them- they said, 'Did you get a call?' I said I was told they'd be in! 'Not yet! We'll check on them and let you know.' I said I'd appreciate a call either way. Nothing.... Six days later, they called to say they can't do them. I can go in and get my frames and a refund! Wasted almost a month and still have to have glasses made somewhere else!!! Avoid! Avoid! Avoid!

The front desk person at the Seakonk MA location was very rude and disrespectful. I called to check…read moreon the status of my contact trials and she wasn't able to give me a timeline on when to expect, with vague and indefinite timeline for arrival of the pair. When I asked on whether the doctor might be able to provide another manufacturer that is more readily available she said that the doctor was very busy and would get to it when he could, which is fine but when I asked if there was a timeline to when he could get back to me, again a vague and indefinite response with a rude and raised tone, eventually she hung up on me, citing an issue with the phone line. HIGHLY unpleasant interaction and do not recommend due to bad customer service.

Gregory Optical was the best experience. Thorough. Personal. Helpful and has pristine taste in…read moreglasses. My teenage son was able to find glasses he liked. Michael was patient and had a great sense of humor to assist my child. The glasses were in so quickly. When we came in to try on they fit like a glove! The lady that works for Michael was friendly and helpful as well! The price was appropriate for the product. We will be back soon, for me :)

First of all, Gregory's has the most beautiful selection of glass frames..... They are different…read moreand stylish. Something for everyone's taste. Secondly the owner ,Michael is knowledgeable and helpful and their lenses are the best of quality. Thirdly, Rebecca, also an expert in the field could not be more helpful! This shop, friends is worth the drive to Hope Street! Don't miss it! Everywhere I go, I receive compliments!

I would give them 6 stars, if I could. Great experience …read more Very pleased with the service . Dr Michael Santos very knowledgeable and thoughtful . Answered all my questions. I definitely recommend this place.

I really do like this place . I've been going there since I was 8 years old and you will find some…read moreof the friendliest doctors and employees . However , it's unfortunate I have made the decision to take my eye care needs elsewhere. There is this one secretary that has been there for a few years and when she picks up the phone to make an appointment , order contacts , emergency situations , she does not make you feel like you're eye care needs are a priority . Today's situation finalized the decision to move to a different facility . I have been going to east Providence family eye care for almost 20 Years . I opened my last pair of contacts from my three month supply last week and made it a point to order contacts ahead of time . This morning , before a 4am shift , I realized one of my contacts oddly ripped . (My glasses are being fixed). I drove to work nervous barely able to see. When they opened I had explained to her my situation . I was aware my contact brand was not in stock but I advised her very nicely that about a year a similar situation happened to me and the other secretary without hesitation took it upon herself to give me a trial pair from my previous brand until my box came in. She did not want to hear it and was not helpful whatsoever . I explained to her I couldn't drive and if she recommended any options . Things happen , contacts rip, glasses break, it's the unfortunate part for having pretty horrible vision . She proceeded to tell me she couldn't do what the other secretary's did because she needed a "signature"- i later found out this was a made up rule . She then says very rude "the most I can do is leave a voicemail to Dr Santos and I can't promise he will get back to me". I asked her his hours she goes "I'm not obligated to give that information " . I hung up feeling helpless wondering how I was going to get through until my box came in. I then called Cumberland family eye care and the lady said yes that's not a problem WITHOUT HESITATION, stating they have both brands in stock- unfortunately she had to call EP because my records were there . I then got really nervous (which i shouldn't have felt in the first place )because I realized she'd be connected to that secretary. After waiting about ten minutes , the secretary from EP picked up the phone (we were on three way) and lectured me on how they have a pair (I only asked for one contact) and told me how much of an inconvenience I was and unfair and need to plan ahead. I explained that I did plan ahead, i had a contact pair that should've lasted a month, the rip was out of my control. I decided to apologize and she continued to lecture me in a condescending manner. I hung up feeling so uncomfortable and felt like I was being spoken to like a burden for wanting to be able to see. She simply could of told me to try Cumberland or advice me of my doctors hours . It's like she wanted me to beg and feel helpless . I reached out to other people in my work who witnessed this and they advised me that they never dealt with anything like that from their eye care facility . Some of these people have asked for trial pairs every month . I simply asked for one because I had a rip and would be a danger on the road . She completely escalated the situation and I felt more like a burden than a patient in need of assistance . I can always understand a no. But there is a certain way to go about it to help the patient understand . Especially for severe matters . All I was asking was for one contact to help me see . I always purchase my contacts there, so my eye exams there , and choose to spend money there. Communicating with patients is essential, especially in eye care . To completely disregard someone's concern and avoid any questions such as your doctors hours , is absolutely Atrocious. I just want everyone to be aware especially those looking for an eye care facility . Trust me , working without being able to see and being told that it's basically not their problem and you may or may not hear form them-sucks.

I placed an order for contact lenses at the Warwick Office. After a month went by and I hadn't…read morereceived them I called the office and they assured me they would look into it and get back to me the same day. Than did not happen. I called back the next day and was told they cannot order contacts for someone who is not one of their patients. (This was not relayed to me when I placed the order and no one thought to inform me of that over the next month!!) After getting disconnected with the Warwick office where I called to speak to a manager, I was disconnected, and no one answered the phone when I called back. Finally after reaching the manager at the Woonsocket Office, I was assured the order was just placed and I would receive the contact lenses in five days. I am now waiting.......

I didn't have to wait forever to schedule my appointment and the front desk gal was fantastic in…read morehelping me confirm my insurance coverage. The exam was also fantastic and the eye doctor explained a lot, which I love. It took about a week for my glasses to come in and I love them! Driving home was a dream because I can clearly. So happy!

Great spot to get an eye exam and buy contacts and lenses. Right downtown so street parking can be…read morea little tough sometimes but there are garages nearby. And they seem to take lots of insurance and make it all very easy. I've seen two optometrists and they were both great. They really make sure you get the right contacts. I had to go back a bunch of times to find ones that worked for me. The selection of glasses are great. They have cheapo ones, pricey ones, and most importantly to me, lots of good ones in the middle.

I went here back in January. The place was clean and had a good vibe. The doctor gave me a new…read moreprescription that seemed very different from my previous one. I got new glasses and had a really hard time wearing them. I had bad headaches and my eyes felt very strained wearing them. I stopped wearing them and went back to my old glasses. I went to a different place last week and learned that my eyes hadn't changed; the prescription from Providence Optical was completely wrong. I'll never be back.

Less than that never ever pay cash i tried 2 different pairs of prescription glasses and couldn't…read moresee out of any. Tried to get a refund but because I paid cash it took 37 day's and 14 phone calls to get a refund very disappointing.

Very poor customer service. I went in to get my yearly exam and got glasses. The prescription…read moreended up being off so I needed to get the lenses replaced. But I had broken the frames so I was willing to pay for the frames I just needed the lenses replaced. What happens and I wasn't able to get back there and I actually completely forgot about them. So when I called to ask about where we were in the process they told me I needed to bring in my broken frames in order for the lab to make a new glasses. What? I obviously don't have the broken frames. No one told me this information the first time I went. And the girl on the phone kept saying well since it's been so long (about six months) what does that matter? My prescription is good for a year and the prescription was incorrect so either way I still needed a replacement but they told me I would have to pay full price for the frames and the lenses. The girl on the phone was not helpful. Just very disappointed. I will not be returning there. On the other hand the doctor was very nice and helpful. Was able to see me in short notice.

I went in for my first appointment just for a routine eye exam. I found everyone at the front desk…read morevery easy to schedule with and Dr. McMahon very thorough and knowledgeable during the exam. I was very happy to find a new optometrist and didn't anticipate returning for a second visit so quickly. Within a few days of my appointment I got something in my eye when walking outside in the wind. I finally called several days later when it became even more irritated and they worked me in the same day. Dr. McMahon found a grain of sand had stuck itself to my eye and said next time to not hesitate calling to come in for a check. It was such a relief to get it out and they were so awesome to get me scheduled same day to come in when I called. My daughter needs a new optometrist and I know who I'll be sending her to! I highly recommend Dr. McMahon and appreciate how considerate and professional both she and her practice is.