This has been the worse experience at this location ever. It was overcast and rainy and They were…read moredoing work in the lot for this location, no parking for all the businesses. Booked the appointment days in advance and even got to the appointment 40mins early and was informed was not able to be seen until my scheduled appointment (Not a patient in sight during the visit). I acknowledge and informed I would return. Upon return I was 5-10 mins late due to attempting to locating parking, just to be told SORRY but you're too late for your appointment and the next appointment is within the next 10mins. NO empathy to attempt to reschedule the appointment and the feeling of not wanting me to be there. I kindly said ok no worries I locate services elsewhere. Found it LENS CRAFTERS from a google search that I did not know existed and not only was there parking, I was able to walk in and be seen that day even though the lobby was full of patrons. The feeling of been welcomed was a relief, will be HIGHLY RECOMMENDING this location for their willingness to assist, without been treated unwelcome, like the other location (VISION NOT WORK).

Spent lots of time talking to multiple workers... Shared my…read moreinsurance info and answered many questions they had for me.... I was told that their computer froze up and I'd receive a call back..... Days n days have passed = no return call..... Off to buy my glasses elsewhere ***

My experience at LensCrafters was very good. The young lady with the blonde hair in a bun was…read morekind,helpful and professional. She took the time to make sure i got the eyeglass frames were right for me at a price i could afford. She is an asset to the staff.​

Bought a pair of Meta gen 2 glasses. I have a progressive prescription. Time it took to place the…read moreorder was quick as I knew what I wanted. They can in. I was fitted quickly and very happy. I will never try ordering progressives online again.

I went in for my first appointment just for a routine eye exam. I found everyone at the front desk…read morevery easy to schedule with and Dr. McMahon very thorough and knowledgeable during the exam. I was very happy to find a new optometrist and didn't anticipate returning for a second visit so quickly. Within a few days of my appointment I got something in my eye when walking outside in the wind. I finally called several days later when it became even more irritated and they worked me in the same day. Dr. McMahon found a grain of sand had stuck itself to my eye and said next time to not hesitate calling to come in for a check. It was such a relief to get it out and they were so awesome to get me scheduled same day to come in when I called. My daughter needs a new optometrist and I know who I'll be sending her to! I highly recommend Dr. McMahon and appreciate how considerate and professional both she and her practice is.

Very poor customer service. I went in to get my yearly exam and got glasses. The prescription…read moreended up being off so I needed to get the lenses replaced. But I had broken the frames so I was willing to pay for the frames I just needed the lenses replaced. What happens and I wasn't able to get back there and I actually completely forgot about them. So when I called to ask about where we were in the process they told me I needed to bring in my broken frames in order for the lab to make a new glasses. What? I obviously don't have the broken frames. No one told me this information the first time I went. And the girl on the phone kept saying well since it's been so long (about six months) what does that matter? My prescription is good for a year and the prescription was incorrect so either way I still needed a replacement but they told me I would have to pay full price for the frames and the lenses. The girl on the phone was not helpful. Just very disappointed. I will not be returning there. On the other hand the doctor was very nice and helpful. Was able to see me in short notice.

Excellent customer service. Had my glasses in ONE week! I highly recommend Target Optical!read more

Great experience at this Target Optical location. I was here solely to find new frames as I see an…read moreoptician elsewhere for my exams. Normally, I buy frames at my optician's office but decided to shop around this time for a deal. Glad I did! There is a decent collection of frames here. Not a ton to choose from but enough of a selection that I was able to try on a few options I was interested in. Sales associates were available but not pushy. After I had some time to look on my own, the associate offered her assistance based on the criteria I had in mind. I was able to land on a fun pair of Cranberry-colored wire frame glasses. At a great price too! The associate worked to find me the best deal. The optical store was running a promotion at the time that would have saved me a lot of money on the frames. Fortunately, my eye health insurance offered a slightly better deal. I was concerned about how the thick the lenses would look in such a delicate frame. I wavered back and forth between spending the extra money to reduce the thickness of the frames. It was a significant difference. Not knowing what to do, the associate offered that if I was unhappy with the look of the cheaper option, I could simply pay what was left of the extra cost to get them replaced. Decision made. Within a week or 2 my new frames were ready. The thickness of the lenses was no bother and I didn't need to spend the extra money. It was nice to know though that I wasn't stuck with them if I hated them. The associate quickly fitted the eyeglass arms to my ears and I was on my way. They were very supportive in how the final frame looked. Pleasant experience, easy to work with.

I honestly cannot say enough good things about Dr. Christina Herald at Fall River Vision. I have a…read morehistory of retinal detachment and chronic dry eye, so eye appointments usually come with a lot of anxiety for me, but from the moment she walked in she made me feel completely at ease. She took her time, really listened, and explained everything in a way that was clear, calm, and genuinely reassuring. I never once felt rushed, and it felt more like talking to someone who truly cared than just a routine appointment. Her attention to detail and level of concern were above and beyond what I expected, and I left feeling relieved, confident, and honestly just so grateful to have found her. The staff was just as wonderful, friendly, knowledgeable, and attentive the entire visit, which made the whole experience even better. I truly hope Dr. Herald can be my eye doctor for life because doctors like her are rare, and if you have any eye concerns, especially anything complex, you could not be in better hands! Can't wait to recommend her to all my family and friends. A+++

After years of suffering and several dry eye specialists and no relief (including tear ducts fused…read moreshut), Dr. Herald has finally given me my vision and quality of life back. I took a chance on an amniotic membrane treatment she suggested as I had given up hope, and I just cannot believe the results. No more readers, dry eye at least 75% improved and improve will continue. She is by far the most brilliant Optometrist I have ever had the opportunity to be treated by, and she is exceptionally kind, thorough and patient. While I do not write many reviews, I felt this was important for all the severe dry eye suffers like me that looking for a cure. On an aside---who knew dry eye could effect your vision so drastically!

I have been going to Somerset Eye Care for years. Jeannie is very thorough and accommodating. If…read moremy appointment is at 10am I am in her chair by 10:01. There are an abundance of frames to choose from and she know her stuff about insurance. She always looks for the best options as far as insurance, what they cover and what they don't. I highly recommend Somerset Eye

What a great family run business. Jeanine always takes good care of me. She is thorough and always…read moregoes the extra mile to make you feel at home. I highly recommend her to everyone.

Very professional group helped me pick out new glasses for my new job. They are stylish and…read morecomfortable. Not to mention extremely affordable. Thank you Warby Parker!

Tried contacting both the Cranston and Providence locations for an eye exam and glasses. Website to…read morearrange an appointment wasn't functional. Called the only number listed for WP -- a toll free number that connects you with someone with a hard to understand accent who was no help whatsoever. Said the eye doc's "schedules weren't set". So didn't get past step one. Poor customer service, if you want to call it that.

I went in for an annual appointment, which was efficient and overall fine. I looked at some glasses…read moreand told the optometrist clerk I didn't want to spend any money out of pocket and just wanted to get something covered by my insurance. She said she understood and then took me to a rack to pick out some options that were covered. After sitting back down, she tried to upsell every option to me. I declined them, and then was still met by a $110 quote on my way out. There are signs everywhere saying "no refunds", which did not inspire my confidence in the quality of their craftsmanship. I can get 5 pairs of similar quality glasses online for less money and be met with better customer service with return options, so I'll be doing that. During my short thirty minute visit, the phone was ringing off the hook, calls were going unanswered, and another customer was in the lobby literally crying in frustration over having had such terrible experiences with the office. I had a similar experience with this office last year and will likely be taking my business elsewhere in the future, which is a shame because again, the tech and doctor seemed knowledgeable and efficient.

I loved the eye doctor but the way this business group operates makes no sense and they don't…read moredeserve me as a patient. I appeared for my appointment on time. I leave work 40 minutes early to drive to my appointment. As I sat in the waiting room I see a text message on my my phone telling me that my appointment had been cancelled. The text message was sent 28 minutes before appointment. They called me too 28 minutes before but I'm driving so my phone is in automatic do not disturb until I shut off my car. I asked why and I was told by the receptionist that even though I confirmed my appointment by email prior thereto, because I failed to return their call when they called me to remind me of the appointment they cancelled it. I confirmed my appointment and that is all that should be necessary. I lost an hour and a half of work with no pay. I will find a nice little small office who will treat me with respect.