This place was perfect from the moment you walk in. I HATE…read moreto get an MRI . I will say this WILL BE the only place I will get one . TRAY thank you SO much for your kindness and making me feel at ease.

Friendly staff very patient nice location I was able to get it done Sunday morning .read more

Mrs. Yelper works at Loma Linda Hospital, and their insurance is useless outside of that area...not…read moreeven out of network benefit. No problem! X rays here were not too expensive. The tech was professional and thoroughly explained everything. I would definitely come back.

Made my appointment three wks in advance, online and had to first set up an account. Ridiculous!…read moreGave them all of my insurance information copies of my cards etc. Appointment day arrived 08/18/26 @2:45pm I arrived at 2:00 pm. They have doors locked so you have to hit the buzzer 3/4 feet to the right of this front door. I checked in, l asked anything else l need to do, no, she said, you did it online. I said yes thank you. Then as l'm being called in, lady comes back to window and she said you have to sign this form first, before we do your scan. Its basically is a wavier for them to charge you if insurance is denied... l said why didn't you get a pre approval for this test. We don't do that. How stupid is that. So l'll be charged if they don't code it right etc. She then said you'll be like a self pay and it's like $100.00 you can pay that now if you'd like. I said, can you write that down on this form you're wanting me to sign. NO l can't do that. Well then l can't believe what you're saying then, it says $532.00 on this form your wanting me to sign. Ahhhh I'm pissed at this point, my blood pressure is increasing and now I've got a headache from this BS. Not only is this place unprofessional they left someone's cell # for me to call if l had any questions, on the reminder call left on my cell phone. I will never use them again, l wasted my time and gas going there. Beware, Find another imaging center!

I actually like this place. I was a little nervous and anxious while I was in the machine and the…read moreradiologist was so cool about it. Gave me a little break and waited until I was comfortable going back in. I had two scans done. One for my back and one for my shoulder. Also, My new doc is challenging his finding and saying they are basically wrong. I wonder if anyone else has had the same thing happen? I'm sure they both know what they are doing. I just think Its wild that my doc don't agree with anything the radiologist found.

I called and spoke to Juliana and each conversation we had I mentioned I was trying to Schedule an…read moreappointment for an ultrasound. I had my provider fax over documents and was assured they would call me back to schedule the appointment but I never got a call back. I tried to call to follow up and they ignored my calls despite leaving multiple messages. I know they screen their calls because when I called from my friend's phone they answered. That was when she told me they don't do ultrasounds at their office. The lack of communication resulted in a delay of scheduling and they have horrible customer service. I just wished they would have told me when I first called they don't do ultrasounds.

This review is about the lady at the check in. What a way to make someone already under stress feel…read morereally unwelcomed. I arrived at 5:43 PM for my 5:40 appointment, when I scheduled I informed them I got off work at 5 I was told that was acceptable when I scheduled it. The receptionist didn't check me in until 5:48, then told me I was late and couldn't be seen. She spoke loudly and very rudely in front of the lobby, which was completely unnecessary. I understand it was the end of the day, but there was no need for that attitude. I was also told I should have arrived at 5:20, even though no one ever communicated that, and I was specifically told that arriving at 5:40 was fine. The miscommunication and the way I was spoken to were unprofessional and disappointing. As someone who works in the front desk i understand a lot of things happen to patients in their way to theirs appointments and always try my best to help them in a calm and friendly way. This was not my experience they need to train their staff to be more respectful and human. Kindness goes a long way.

They have pretty of parking spaces. The office is clean and well maintained. They staff is very…read morefriendly and polite. They offer various services making appointments is easy. Breast imaging service is excellent they have new technology that is extra since insurance don't cover them. The technician is very knowledgeable and helpful.

I had to have an ultra sound done and my usual spot on magnolia didn't have any appointments…read moreavailable so I chose this location. It was easy to find and parking was accessible. The wait was minimal and the staff was really nice. Also the facility was nice and clean. I will definitely use this location again.

Absolutely terrible customer service. I'm disabled ain't anyone even look my way. Standing there…read morefor 15 minutes is crazy on my back. Finally just said I'm sitting down call me by name I'm next in line. A guy behind to glass heard me but no one responded u til he got her attention. He was unable to even deliver the message. I'm here for back and leg X-ray for yearly evaluation. To anyone disabled I recommend another place. Ask your doctors before hand. As you can see their rating speaks for itself. Terrible terrible. It's sad that this is supposed to be a care facility and no one even acknowledges you.

19 hours ago New I…read morehad a very upsetting experience at this office. My husband was treated extremely poorly, and the behavior we encountered felt discriminatory and unacceptable. He waited for hours while watching multiple other patients be seen before him, despite arriving on time. When he calmly asked about the delay, the staff responded with rude, dismissive attitudes instead of providing any explanation. What made the situation worse was that they eventually refused to see him at all, accusing him of being "hostile," which was completely untrue. He was simply asking to be seen in a reasonable timeframe like everyone else. It felt like they were looking for an excuse to turn him away rather than provide care. The way he was treated felt unfair and, honestly, discriminatory. No patient should be made to feel disrespected or singled out like that. Healthcare offices should treat all patients with dignity, respect, and fairness. Unfortunately, that was not our experience here. I would not recommend this office.

So this is my local rad net imaging center. I had to have a bone dexa test done. I showed up 15…read moreminutes early and was seen right away, everyone at the front desk was friendly and efficient. Carlos administered my test and he was very sweet and informative. The office was clean and service great. I will continue to use this location.

Good customer service from receptionist to the tech . I do recommend dont do a pony tail if you are…read moregetting an MRI done i end up with a mild headache and also if you had a car accident back problems dont do everything at once . Good thing I rescheduled the other more MRIs my back was hurting and stiff . I believe is 30 mins for each MRIs . Other then my issues the girls are nice .

While we waited a prolonged time it was so worth it. I am terrified of confined spaces and so I was…read moresent to this imaging center because of the opened walled machine. The tech Andy was so amazing and although I had a mini breakdown he was patient with me and made sure that I had everything needed and guess what I DID THE MRI I am so relieved because the fear is the reason I have not done it. Andy thank you so much again I cannot say that enough.

Never have received a billing or notification of treatment for my wife from this company, but today…read morewe received a threat of lawsuit from their collection agency, CMRE Financial Services, stating that their client had made several attempts to contact us for payment (never happened!) and that if we fail to pay $34.28 immediately we face lawsuit. Inasmuch as my wife's medical bills have all been paid or settled by Medicare Advantage plus Medi-Cal, it is obvious that this is a fraudulent scam and I will be filing a complaint with the State and Federal agencies regarding both RRMG and CMRE for this illegal collection attempt. Even if I receive an apology from both companies, I will not rescind this complaint, since everyone should be aware that such despicable tactics are taken by companies to scam the elderly consumer! As a later followup I visited the office and was given an apology and a paid receipt by the office manager who assured me it was an error and she would call CMRE immediately to have my wife's file deleted with no further contact. A month later we received yet another even more threatening dun notice from CMRE demanding immediate payment or suffer having a medical collections notice appended to my wife's credit reports. Trying to reach RRMG by phone is impossible and sending an e-mail to the customer service address they provided over the phone resulted in a 'bounce-back' as being undeliverable. It leaves me with the only option of visiting their office (40 miles away) again and seeking some real cooperation and results this time, instead of the obvious kiss-off I got with my first attempt.

This is a horrible place. I got there when they opened and I still waited almost 2 hours for…read moreX-rays. Several people that arrived after were seen before me. When I brought this up I was told they had appointments but when I tried to make appt yesterday I was told they didn't accept appointments. Unfortunately I am forced to use this place right now but if you don't have to I'd avoid it at all costs. If possible I too would give this place 0 stars.

I have to start out by saying I'm claustrophobic and have an anxiety disorder when put in tight…read morespaces. This facility had available appointments sooner than most others I reached out to where I needed a wide-bore MRI (open at the end of the tube so its technically a closed one). The technician David was one of the best I have ever had work with me. It's only because of his sympathy and kindness that I was able to get through this very needed MRI my liver specialist needed me to get done. I postponed it for 6 months cuz that's how much I hate doing closed MRI's. David showed a level of patience that is not common in all medical settings. Hats off to him for not giving up on someone like me. He talked me through it and again was so patient with the fact that I was having such a hard time starting it and staying in the machine. I couldn't have asked for a nicer person to help me. The invoice and results took a bit longer than expected but I think it's because they were having issues with the internet and equipment. I'm not sure. I had to call to remind them to send my doctor the images and for some reason they sent the cd's but not the actual written report. That was strange. But they at least emailed me the report after I called and asked for it and I finally got an invoice to submit to my insurance after I emailed them asking for that too. Even with those smal annoyingl details I'd still use them again for any MRI tests I'd need to get done in the future (hopefully Ii dont need them). So I'd highly recommend them.

I was very happy with the experience here. They got me in right away, and were very professional. I…read morewas happy they had an open air mri, and the technician made me feel comfortable. The girl at the front desk had my disc and paperwork ready for me when I walked out. Appt was at 9pm... great that they were open so late so I was able to get my mri done quickly!