This place was perfect from the moment you walk in. I HATE…read moreto get an MRI . I will say this WILL BE the only place I will get one . TRAY thank you SO much for your kindness and making me feel at ease.

Great staff and overall place for mri imaging especially if you are claustrophobic, they have a…read morespecial machine that an open mri . Great and friendly staff that show care and compassion

I showed up at 6:30 for my 7:00 appointment. I was let right in the facility. The receptionist was…read moreso helpful and nice. I was called back for my MRI on time. The lady who conducted my MRI was so friendly and gave me detailed instructions. She told me exactly what was going to happen and made sure I was comfortable. Once my MRI was over they gave me a CD within minutes. My MRI report was posted online on the same day. It was excellent service. I would definitely refer this place.

Don't expect to be seen at your appointment time!…read more Doors don't open you need to ring a bell and then they let you in. This was very unusual and honestly useless but okay... Arrived about 5 minutes before my 4:30pm appointment. Checked in and was told to be seated. There was probably about 4 people waiting. At 5pm I got up to follow up and receptionist mentioned there was someone in the machine but based on past reviews this is a common pattern. I wasn't brought back until 5:50pm!! Plan to be there at least an hour and a half!

I actually like this place. I was a little nervous and anxious while I was in the machine and the…read moreradiologist was so cool about it. Gave me a little break and waited until I was comfortable going back in. I had two scans done. One for my back and one for my shoulder. Also, My new doc is challenging his finding and saying they are basically wrong. I wonder if anyone else has had the same thing happen? I'm sure they both know what they are doing. I just think Its wild that my doc don't agree with anything the radiologist found.

This place was awesome. Very clean & the staff was very professional. The machine was open & not a…read moretunnel like other MRI's are. They played all kinds of music for your hearts desire. The tech guy Robert was fantastic, he made sure you were comfortable before sliding you in the MRI machine.. I recommend this place for all of your MRI's needs

They have pretty of parking spaces. The office is clean and well maintained. They staff is very…read morefriendly and polite. They offer various services making appointments is easy. Breast imaging service is excellent they have new technology that is extra since insurance don't cover them. The technician is very knowledgeable and helpful.

This review is about the lady at the check in. What a way to make someone already under stress feel…read morereally unwelcomed. I arrived at 5:43 PM for my 5:40 appointment, when I scheduled I informed them I got off work at 5 I was told that was acceptable when I scheduled it. The receptionist didn't check me in until 5:48, then told me I was late and couldn't be seen. She spoke loudly and very rudely in front of the lobby, which was completely unnecessary. I understand it was the end of the day, but there was no need for that attitude. I was also told I should have arrived at 5:20, even though no one ever communicated that, and I was specifically told that arriving at 5:40 was fine. The miscommunication and the way I was spoken to were unprofessional and disappointing. As someone who works in the front desk i understand a lot of things happen to patients in their way to theirs appointments and always try my best to help them in a calm and friendly way. This was not my experience they need to train their staff to be more respectful and human. Kindness goes a long way.

I had to have an ultra sound done and my usual spot on magnolia didn't have any appointments…read moreavailable so I chose this location. It was easy to find and parking was accessible. The wait was minimal and the staff was really nice. Also the facility was nice and clean. I will definitely use this location again.

Absolutely terrible customer service. I'm disabled ain't anyone even look my way. Standing there…read morefor 15 minutes is crazy on my back. Finally just said I'm sitting down call me by name I'm next in line. A guy behind to glass heard me but no one responded u til he got her attention. He was unable to even deliver the message. I'm here for back and leg X-ray for yearly evaluation. To anyone disabled I recommend another place. Ask your doctors before hand. As you can see their rating speaks for itself. Terrible terrible. It's sad that this is supposed to be a care facility and no one even acknowledges you.

Monday, March 2, 2026: I was very apprehensive about coming here today because of all the past…read morenegative reviews. But, I always reserve judgment until I have my personal experience. I must say I was very pleasantly surprised! Check in was very welcoming and friendly. I had completed all my forms prior to this visit on their very convenient online portal and all they needed were a couple of signatures. I was instructed to come in earlier than my noon appointment, which I did at 11:40 am. I didn't wait long when I was called back right at noon! The sweet technician, Heidi, brought me back, she did the scans and it was over in a jiffy. It's puzzling but those bad reviews must have been on off days. I was treated with nothing but respect and received outstanding customer service. I would not hesitate to return here. Many thanks to the wonderful staff!

19 hours ago New I…read morehad a very upsetting experience at this office. My husband was treated extremely poorly, and the behavior we encountered felt discriminatory and unacceptable. He waited for hours while watching multiple other patients be seen before him, despite arriving on time. When he calmly asked about the delay, the staff responded with rude, dismissive attitudes instead of providing any explanation. What made the situation worse was that they eventually refused to see him at all, accusing him of being "hostile," which was completely untrue. He was simply asking to be seen in a reasonable timeframe like everyone else. It felt like they were looking for an excuse to turn him away rather than provide care. The way he was treated felt unfair and, honestly, discriminatory. No patient should be made to feel disrespected or singled out like that. Healthcare offices should treat all patients with dignity, respect, and fairness. Unfortunately, that was not our experience here. I would not recommend this office.

Good customer service from receptionist to the tech . I do recommend dont do a pony tail if you are…read moregetting an MRI done i end up with a mild headache and also if you had a car accident back problems dont do everything at once . Good thing I rescheduled the other more MRIs my back was hurting and stiff . I believe is 30 mins for each MRIs . Other then my issues the girls are nice .

While we waited a prolonged time it was so worth it. I am terrified of confined spaces and so I was…read moresent to this imaging center because of the opened walled machine. The tech Andy was so amazing and although I had a mini breakdown he was patient with me and made sure that I had everything needed and guess what I DID THE MRI I am so relieved because the fear is the reason I have not done it. Andy thank you so much again I cannot say that enough.

This is a horrible place. I got there when they opened and I still waited almost 2 hours for…read moreX-rays. Several people that arrived after were seen before me. When I brought this up I was told they had appointments but when I tried to make appt yesterday I was told they didn't accept appointments. Unfortunately I am forced to use this place right now but if you don't have to I'd avoid it at all costs. If possible I too would give this place 0 stars.

Never have received a billing or notification of treatment for my wife from this company, but today…read morewe received a threat of lawsuit from their collection agency, CMRE Financial Services, stating that their client had made several attempts to contact us for payment (never happened!) and that if we fail to pay $34.28 immediately we face lawsuit. Inasmuch as my wife's medical bills have all been paid or settled by Medicare Advantage plus Medi-Cal, it is obvious that this is a fraudulent scam and I will be filing a complaint with the State and Federal agencies regarding both RRMG and CMRE for this illegal collection attempt. Even if I receive an apology from both companies, I will not rescind this complaint, since everyone should be aware that such despicable tactics are taken by companies to scam the elderly consumer! As a later followup I visited the office and was given an apology and a paid receipt by the office manager who assured me it was an error and she would call CMRE immediately to have my wife's file deleted with no further contact. A month later we received yet another even more threatening dun notice from CMRE demanding immediate payment or suffer having a medical collections notice appended to my wife's credit reports. Trying to reach RRMG by phone is impossible and sending an e-mail to the customer service address they provided over the phone resulted in a 'bounce-back' as being undeliverable. It leaves me with the only option of visiting their office (40 miles away) again and seeking some real cooperation and results this time, instead of the obvious kiss-off I got with my first attempt.

I have to start out by saying I'm claustrophobic and have an anxiety disorder when put in tight…read morespaces. This facility had available appointments sooner than most others I reached out to where I needed a wide-bore MRI (open at the end of the tube so its technically a closed one). The technician David was one of the best I have ever had work with me. It's only because of his sympathy and kindness that I was able to get through this very needed MRI my liver specialist needed me to get done. I postponed it for 6 months cuz that's how much I hate doing closed MRI's. David showed a level of patience that is not common in all medical settings. Hats off to him for not giving up on someone like me. He talked me through it and again was so patient with the fact that I was having such a hard time starting it and staying in the machine. I couldn't have asked for a nicer person to help me. The invoice and results took a bit longer than expected but I think it's because they were having issues with the internet and equipment. I'm not sure. I had to call to remind them to send my doctor the images and for some reason they sent the cd's but not the actual written report. That was strange. But they at least emailed me the report after I called and asked for it and I finally got an invoice to submit to my insurance after I emailed them asking for that too. Even with those smal annoyingl details I'd still use them again for any MRI tests I'd need to get done in the future (hopefully Ii dont need them). So I'd highly recommend them.

I was very happy with the experience here. They got me in right away, and were very professional. I…read morewas happy they had an open air mri, and the technician made me feel comfortable. The girl at the front desk had my disc and paperwork ready for me when I walked out. Appt was at 9pm... great that they were open so late so I was able to get my mri done quickly!